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Best Buy Chelsea (23rd And 6th)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Alienware Experience Shop
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Frequently Asked Questions About Best Buy Chelsea (23rd And 6th)
How do I check product availability at the Chelsea (23rd And 6th) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chelsea (23rd And 6th) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chelsea (23rd And 6th) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chelsea (23rd And 6th) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(6771 reviews)
Jordan A
March 14, 2026
3 out of 5
I had a disappointing experience at this Best Buy.
I came in to trade in my old phone toward buying a new one. Online the trade-in value was showing $200, but in store I was told it was only $30 without any clear explanation, even after the staff asked multiple colleagues.
One employee also took my phone from my hands and didn’t want to give it back immediately while checking it, which felt very uncomfortable and unprofessional. He also refused the trade-in because I didn’t have a New York state ID, even though I had both my passport and another valid Federal ID.
For comparison, another Best Buy location (Union Square) had no issue accepting my Federal ID and handled the trade-in without any problem.
That said, the first employee who helped me, I believe Atla, was very professional and friendly. I really appreciate his help, but unfortunately the rest of the experience was disappointing. This is why I only put 3 stars.
Response from Best Buy
March 15, 2026
Hello, Jordan,
Thank you for reaching out to us here to share your trade-in experience. We understand how important a trade in can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 129558.
Facebook (https://bby.me/XP8WPG)
Twitter/X (https://bby.me/9J1wey)
Instagram (https://bby.me/7j13Rb)
We look forward to assisting you there.
Edwin A
March 14, 2026
5 out of 5
Excellent place to shop. Be sure to check out the refurbished items available in the store; you might be surprised by the great items at low prices.
vincent v
March 10, 2026
1 out of 5
Important to know before you make the mistake of buying appliances like I did (dishwasher). You pay with installation covered (at least you think) and it’s all supposed to be done in 2 days. Well guess what, a month later I am returning the appliance. Aside from changing the delivery date 50 times and being impossible to reach they use this company CRST in Nj. Please take a look at the reviews it’s speaks for itself. So the scam essentially is Best Buy tells you free installation and then the guy comes and finds any excuse (here a supposedly defectuous water valve which works perfectly)… then you have to pay $300 (CASH ONLY) for them to do the job. Best Buy only want to use them (surprising isn’t it!?).
Obviously Best Buy is a BBB business and CRST are not. so given I have evidences of all of it I have decided to report then to BBB and the FTC. Also the the « legal » record of the person who came (found his name and court record) is more than dubious. Maybe ICE should take a look. Have a nice day now.
Response from Best Buy
March 10, 2026
We understand the frustration when a new appliance installation does not go as expected. We would like to review this further, as it is not the experience we expect for our customers.
Please reach out to us in a private message on Facebook (@BestBuy), Twitter/X (@BestBuySupport), or Instagram (@bestbuy), and mention your Google review, 127800.
Angeles E
March 05, 2026
5 out of 5
Me atendieron muy bien