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Best Buy Chelsea (23rd And 6th)
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Alienware Experience Shop
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Frequently Asked Questions About Best Buy Chelsea (23rd And 6th)
How do I check product availability at the Chelsea (23rd And 6th) Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chelsea (23rd And 6th) Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chelsea (23rd And 6th) stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chelsea (23rd And 6th) Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(6892 reviews)
Karina K
August 28, 2026
1 out of 5
Terrible service from geek squad and misinformation. Will not purchase electronics from here again
Tim B
August 25, 2026
4 out of 5
It all comes across as a bit messy. I found what I needed, but the layout could really use some work.
Paulina B
August 18, 2026
5 out of 5
Buena atención
m
August 17, 2026
1 out of 5
⭐ 1 STAR — UNACCEPTABLE EXPERIENCE IN THE LAUNDRY DEPARTMENT
My experience in the laundry department at this Best Buy store was absolutely disappointing. I waited 40 minutes for someone to assist me, and during that entire time, no one took responsibility for helping me.
In addition, I specifically requested assistance in Spanish, and they never provided it. I was not asking for special treatment; I simply needed to be able to communicate properly in order to make an important purchase. At no point did anyone make a genuine effort to find someone who could assist me in Spanish.
The worst part was that, after waiting approximately 40 minutes, I eventually found out that the person in charge of the department had already left the store. So why didn’t anyone tell me from the beginning? Why was I allowed to wait that long without anyone taking responsibility?
A store of this size should have much better organization and, above all, respect for its customers’ time.
I would like the management of this store to explain what happened that day and why a customer can wait 40 minutes in the laundry department without receiving assistance and without anyone taking responsibility.
This was not simply a bad experience. It was unacceptable customer service, and I hope management takes this situation seriously.
Response from Best Buy
August 18, 2026
Hello.
Thank you for taking the time to reach out and share your experience. This is feedback we take seriously and rely on it to find ways for improvement.
We would be glad to share this feedback with the appropriate teams, address your concerns, as well as assist in any way needed. To do so, please reach out on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support and include Google Review number 205010.
Thank you.