Best Buy Patchogue

The employees were all very helpful other than the managers who were rude and unprofessional, I'm thankful for the other employees but those managers definitely do not lead by example.

Had a terrible experience today at store #8204 in Patchogue, NY. I ordered some galaxy buds from the Samsung website for store pickup. Turns out my wife would be in the area instead of me and I ended up swamped with work instead. I called ahead and asked if it was ok for my wife to pick up and I'm told no problem. I sent her down with my drivers license, the original credit card, screenshot of order confirmation, and both Samsung and Bestbuy order #s. Of course they refuse to release the item to her. They tell her I have to reach out to Samsung to change the person. I reach out to Samsung and they tell me only bb can help. I call back bb and after explaining the situation I get hung up on. So now I have to push back a meeting I have to drive down to bb. I pick up my headphones and ask to speak to a manager to inquire how their policy works and can prevent this in the future. It only gets worse here. A shaky and scared looking little Chihuahua of a man with a name tag Omar comes up. I ask for his last name and he steadfastly refuses to give it to me. Omar rolls his eyes a lot while he's spoken to. He offers no help and refuses to accept any accountability. Tries to rush me out. It's pathetic that the management selected doesn't have the mental capacity to make a small and easily verifiable judgment call. Not to mention these children entrusted with the profitability of the store are incapable of any level of accountability. I'm donzo with BB after this experience.

Great experience at Best Buy in Patchogue! Had an issue with a new laptop I purchased two weeks ago that had a screen defect, and Colin at Geek Squad helped me right away. Decided to purchase a different model instead of swapping for the same one, and the guys over in the computer department went above and beyond to locate the one I wanted--there was only one in stock! Shoutout to Shane, Paul and Liam for making it a smooth experience! :)

I am still amazed at the exceptional service I recently received at Best Buy in Patchogue. I have made all of my major purchases over the years here (multiple laptops and printers, tv's, etc) and this guarantees I will continue to visit BB for similar purchases. The sales associate Shane was easily the most impressive associate I have ever had the pleasure of helping me. He was extremely knowledgeable, listened to my questions and feedback, showed me several options (for a laptop), explained elements of the laptops in an easy to understand manner, shared his opinions without being pushy or persuasive, was extremely patient and attentive, thorough......I can't say enough great things about him. During my purchase I encountered an issue that had nothing to do with the store (related to my current laptop, as well as another issue) and required the attention of the manager Tavia. Similarly she was extremely patient, helpful, professional, and committed to solving my concerns. I was at the store for almost 5 hours and yet both Shane and Tavia managed to juggle my situation along with several other customers on what was obviously an extremely busy day. Their ability to multi-task was impressive! They expressed no frustration at the amount of attention they provided to me; their balance of professionalism and friendliness eased my anxiety about the problems I was encountering. I can't thank them enough for making a stressful situation manageable and their commitment to me as a customer. They went wayyyy above and beyond!