People are nice and prices are pretty decent and the place is clean
Been going to Best Buy for 20 years (appliances, TVs, electronics, games, etc.) will never shop there again. Return policy is horrible, much better off buying online or from Costo. Bought a piece of camera equipment that broke after two uses but since it was outside of the return policy (I tried to return after 21 days) they refused to help, no return, no store credit, no exchange.
Will be advising all of my family and friends to stay away. Hope it was worth it to them over a $60 store credit.
Response from Best Buy
March 23, 2026
Hello, Justin,
Thank you for your review. It can be frustrating when you're denied a return after the return policy has expired and your item is broken after use. Our Return Policy has been in place for over ten years and we take great pains to ensure our customers understand the Return Policy by posting it all over the store, at every register, on your store receipt, on our website, and on any emails pertaining to your orders. If you'd like to formally document your review, or need assistance in contacting the manufacturer for their options, please send a private message on social media. Please include Google Review 133831.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Very helpful staff. Very smart and informed.