Best Buy Patchogue

Helpful staff reasonably priced

I came into this store with my daughter in order to receive help from the cell phone department because my 85 year old mom’s phone broke and she was very upset about changing phones. I can’t say enough good things about Martin and Jeffrey in this department. From the second we approached them they were eager to help resolve the issue. They went out of their way to make sure we were happy with the resolution and they followed through with helping set up the phone for her. They were professional and knowledgeable. I would hire both of these gentleman immediately if I had a cell business. You are lucky to have them. I hope that you let Martin and Jeffrey know how valuable they are to your store.

Service was horrible. Ordered a fire cube on my Best Buy app at 6:50 pm and said it will be ready within an hour. Proceeded to head to the store and walk around. At 7:40pm I went up to the pickup window and asked if the fire cube was ready, the associate proceeded to say it doesn't look like they have it in stock. I already saw they have 2 sitting on the shelf. I walked over to the shelf, picked it up and brought it back to the associate. He then proceeded to say they have to wait for it to be picked. I continued to wait. At 8:08pm Tava asked me for the information on my order, processed to scan the barcode then she said they cannot find the order. After waiting over an hour and getting the run around from these associates I ask her if she would honor the original purchase I paid on the on the app for the inconvenience. She proceeded to say no she cannot. I then cancelled the order and left. The worst customer service I've experienced at Best Buy

We went to Best Buy today to pick up a printer and a new computer for my mother-in-law. Sultan K Was amazing, so kind very helpful. It’s so nice and a breath of fresh air when you get a representative in Best Buy that is really willing to help and do what’s in the best interest of the customer. He wasn’t just doing his job. He was Going above and beyond!