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Best Buy Patchogue
Services Offered
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Frequently Asked Questions About Best Buy Patchogue
How do I check product availability at the Patchogue Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Patchogue Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Patchogue stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Patchogue Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2072 reviews)
Kate H
September 29, 2024
1 out of 5
I would give 0 stars if I could. My boyfriend bought me a PS5 for my birthday this past week. Today I set it up and turned it on, except it didn't connect to the controller, then shut off and wouldn't turn back on. After troubleshooting and reading reviews, I realized this is a common problem and we had a lemon. We called Best Buy customer service and were told we had 30 days to return the item. When we brought it back, the girl at the register said that there was a hard return window of 15 days and ours was purchased 3 weeks ago so we were out of luck. She then offered to let us pay an extra 50 dollars for a Best Buy membership so that we could exchange the console (since a perk of membership is a 60 day return period). I asked if we could speak to a manager, since we had been told we could return it over the phone. The manager was no help and basically said there was nothing she could do. I called Best Buy customer service back and asked if I could speak to the rep I had spoken with that morning and she said that even though they record phone calls she couldn't pull up the record of the call. So basically Best Buy sold us garbage and then charged us for the luxury of returning it. Such a scam. Just buy from Amazon! They have a better return policy and you don't have to deal with awful customer service.
Response from Best Buy
September 29, 2024
Hi there, Katie,
Thank you for reaching out to us here and for bringing this to our attention. I'd love to ensure that your attempts to receive assistance are addressed further.
To do so, please feel free to reach out to us via any of our Social Media platforms. To assist in directing you to our team, I've provided a few links below to our accounts. Please also add the number below to your message, as it will allow us to track your Google Review.
Google Review #: 64257007
Thank you, and we look forward to hearing from you.
^Duncan
Links: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
Doug S
September 27, 2024
5 out of 5
Adem is the best.
My family and I came in for the new iPhone.
He got our numbers switched, put on our screen protectors and just did a great job.
The whole time people coming to him for reference and with questions.
He is, in fact THE MAN!
ramonescommando
September 22, 2024
2 out of 5
I just read that many locations are closing, and looking around, this store is clearly understocked. It's a terrible shame because so many employees will be unemployed. A few years ago, a manager at this location went above and beyond in helping me during a visit. He was incredibly talented and kind. I sent him a pizza, from the same shopping center to show my appreciation. I hope the employees find other employment long before this place closes. Which appears to be soon.
Response from Best Buy
September 22, 2024
Hey there,
Thanks for reaching out. I regret to hear that you had a disappointing experience with us. Were you able to get any help with this issue? If not, we would love to assist further. Can you please send us a private message with your full name, telephone number, and email address. I have provided links below to our social media pages. When reaching out, please be sure to mention your Google review #64230482. We look forward to speaking with you soon.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
All the best,
^Jacob
Dinesh R
September 21, 2024
5 out of 5
Great service excellent