Best Buy Poughkeepsie

Good

Unacceptable Repair Delays and Poor Communication from Best Buy I purchased a Pioneer 55″ Class LED 4K UHD Smart Xumo TV from Best Buy less than a year ago. When it stopped powering on, I first brought it to the Poughkeepsie store on January 2 and received it back by January 13. Unfortunately, the TV still did not power on at home, so I returned it to the store the same day (Service Order #0460-260113-40775, Serial #XUHR1VA004107). Since it was still under the manufacturer’s warranty, Agent Josh checked it in and informed me it would be sent to the New York service center. For over ten days, the status remained stuck on “Check In – We’re getting your device ready to ship.” I had to call on January 24 to push them to finally ship it. A tracking number was then provided (S100774343), but the status has since been frozen on “In Transit” with no actual movement shown. UPS has no record of this shipment. It is now the end of January—more than two weeks since I dropped off the TV. When a friend checked three days ago, they were still told it was “in transit.” This morning I stopped by Best Buy and spoke with store manager Mo, who claimed it had arrived at the service center but had not yet been checked in. This entire experience has been incredibly frustrating. What should have been a straightforward warranty repair has turned into weeks of delays, misleading updates, and poor communication. The service system at Best Buy has clearly failed in this case, and I will hesitate to purchase from them again.

Purchased appliances on the 10th and the stove and dishwasher are open box so we had to pick those up on the following Monday. I was told the Microwave would need to be delivered to the store from the warehouse and that it would be delivered on Thursday the 15th as I have an open house on the 17th. We went in to pick it up and were told that we would get a email (Never was told that) but he wanted me to get a Best Buy card smdh and that it would be delivered on Sat the day of the open house. The salesman Tom was completely aloof to how things work and has now made things very frustrating. Wish they would train their employees better so that expectations that are spoken are met and that we are not to look like fools when we go in to pick up a item that was said would be waiting for us. Not a great experience.

It has been one of my favorite spot over the years. I have always find what I looked 😌