Frequently Asked Questions About Best Buy Poughkeepsie
How do I check product availability at the Poughkeepsie Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Poughkeepsie Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Poughkeepsie stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Poughkeepsie Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2557 reviews)
audisport79
March 08, 2026
1 out of 5
Atrocious customer service never buying from them again.
Michael J
February 28, 2026
2 out of 5
The line is always long and I was treated very poorly by an employee there yesterday when I was shopping to buy a TV. The employee I think his name was Brian was very rude and he was mocking the picture I showed him of my old TV I had on my phone and he said “That TV looks like it was found in a dumpster.” Very disrespectful. He needs to be nice and learn how to treat people with respect and dignity.
Response from Best Buy
March 01, 2026
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/yfx564), Twitter/X (https://bby.me/0awbpx), or Instagram (https://bby.me/943o5z). When reaching out via social media, be sure to mention that it's in response to Google Review number 124207. Thank you.
Kevin Y
February 24, 2026
3 out of 5
Purchased a pair of headphones. The cashier wasn't friendly. I had to inquire about a warranty. It wasn't offered, as I heard him offer it to a person in front of me
Brayan S
February 18, 2026
5 out of 5
Came in for a return with receipt within 2 weeks of purchase. Was fast and easy