Best Buy Poughkeepsie

Bestbuy experience is a hit or miss. This time is not bad

Nice staff! Everything was in stock during Black Friday.

I normally enjoy shopping at Best Buy, but my recent experience was extremely disappointing. I came in specifically to buy a headset for my son, something he has been excited about for weeks, and I expected at least a basic level of customer service. Unfortunately, no one ever showed up to help us. We waited in the gaming section for quite a while, looking around, trying to compare different models, and hoping an associate would notice we needed assistance. Several employees walked past without even acknowledging us. I even tried to make eye contact or signal that we needed help, but it felt like we were completely invisible. After standing there long enough that my son started getting frustrated, I asked an employee near the front for assistance, and even then, nobody ever came over. What makes it worse is that this wasn’t a busy holiday moment or a chaotic rush—there was no reason someone couldn’t take a minute to help us with a simple purchase. We ended up leaving without the headset, and my son was disappointed. I hope management takes this seriously. A little customer service goes a long way, and this time, Best Buy really fell short.

Purchased a TV and refrigerator recently from Best Buy and the sales representative Zahne was outstanding. He explained the refrigerator to me in such detail, it really helped me make my decision. He didn’t try and push you towards a certain one, he just gave the facts and associated them with my needs. Zahne also took the time to explain TV’s to me as the topic came up. He was the just as knowledgeable with the TV. He again, just have the facts of the TV, didn’t try to up sell or have me buy the biggest and greatest. Zahne is a prime example of how customer service should be!!