Geek Squad it was extremely helpful, professional.
I don’t know there’s a Best Buy here in Wappingers Falls weeks ago, and since we were looking for something to connect my laptop to the projector, my wife and I found it on the Google maps, and we get a HDMI cable easily. But I didn’t take any photos there, sometimes I would upload a few pictures here when I go there.
On January 17th I call to schedule an appointment for my business laptop. My laptop power cord died, which intern caused the battery to die. The person at Best Buy scheduling set up an appointment for Monday January 20th.
I was told that they would need the power cord and the laptop. The Tech would order the battery. Then they would do the repair. Luckily I received the power cord on January 20th.
I get to my appointment, the tech opens the laptop, writes on a post it note the battery specs and hands everything back. Tells me they won't need the power cord, I should order the battery and make another appointment.
What an entire waste of my time!
Thank goodness for local computer repair shops, like JK Techs in Beacon New York.
Never again
Response from Best Buy
January 26, 2025
Hi, Syiera,
We appreciate you sharing your review with us. We can see how receiving this conflicting information can lead to a repair experience that does not provide the best outcome. We would like to follow up with you and learn more about this matter.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64731229" in your message. Thanks!
Sincerely,
^April