Came in yesterday and the guys were so cool. They helped us find the right charger we were looking for. Hard to find the kind of customer service they provided nowadays. I usually feel rushed, but not here! Thanks my dudes 👍 might edit later to add these kind men’s names
Bought a computer from them, it didn’t work so they had to fix it many times and it still doesn’t work you guys stink at fixing things it’s insane like all you want is money and it’s ridiculous you should be put out of business
Response from Best Buy
April 18, 2026
Hello there!
It definitely makes sense to expect support when a new PC isn't working as expected. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #142986 in your message. You can find us here:
Facebook (https://bby.me/6Vm7q3)
Twitter/X (https://bby.me/pPW4Yw)
Instagram (https://bby.me/qK4SVE).
It's okay to me it's kinda messy just like stuff everywhere hard to find things I'd rather shop Amazon. Also the prices are a bit on the steep side..
Went in looking for a new TV and left disappointed. Staff checked in while I was browsing the expensive models, but when I needed help with more affordable TVs, no one followed through.
I was told someone would assist me, but it never happened. I ended up taking my business elsewhere. Customer service should be consistent across the board.
Response from Best Buy
April 17, 2026
Thanks for sharing your experience with us. We're concerned to hear that the service you received in the store didn't meet expectations. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/ZxOxDt), Twitter/X (https://bby.me/5vkRdJ), or Instagram (https://bby.me/7P934V) and mention your "Google review #142633," we'll be happy to look into this with you and provide any further assistance you need.