Opened a Best Buy Credit Card account on Dec 18th. Was told They were running a special promo with 24 months no interest and 20 percent cash back. The sales guy was really motivated to sell me the best buy blanket warrantee for my purchases, which I agreed to. Went into the store today to ask a question and found that I was misled and I was only put down for 24 months no interest, as they only offered one or the other. Manager was no help, and was told to call Citi if I wanted to change it to 20 percent off, Citi "might" be able to do it. After talking to three representatives in the Citi credit card Department, being put on hold three separate times, and being bounced to the generic bestbuy line 3 times, I finally Got a representative who told me I needed to bring the items back, refund them, and repurchase them to exchange the rewards. This is not possible for me to do, since it's after Christmas. Do not recommend the BestBuy credit card and Do NOT trust the salesmen. I would gladly report him to management, but they don't put associate IDs or names on the receipts so I don't have the guys name.
Response from Best Buy
December 26, 2024
Hello, Rust,
Thanks for reaching out and providing your feedback. I enjoy the benefits that come with by Best Buy Card so I can understand how you feel. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64610963. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
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Google Review #64610963
Thanks,
^Ezra
Prices are a little high, but good products
Suzanne C
November 30, 2024
We went to Best Buy on black Friday. Chris took the time to help us select the products we were looking for in the store. His customer service was excellent. Both the cashier and the person that helped us bring our purchase to the car were also excellent. I would shop here again.