Do not expect to get helped when you come to this store. Their employees likes to play hide and seek with customers.
I needed someone who spoke Spanish. A guy who had helped me before, when I asked him a question in Spanish, just told me “I DON’T SPEAK SPANISH” in an arrogant and rude tone. The girl who was at the register next to him saw it and simply gave him a smile. Why? Because she knows he DOES speak Spanish!!! I have shopped here before, and this is the first time this has happened to me. The guy’s name is Alex!! Aside from that unpleasant moment, he should not be working in customer service!!!!!!!!!!!!!
Response from Best Buy
May 22, 2026
Hello, David,
Thank you for reaching out to us with your feedback. Being able to communicate with us should be simple, so we can understand your concern when that is not the case. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/u6VsVh), Twitter/X (https://bby.me/FwBQ4c), or Instagram (https://bby.me/JtHObA). Please reference Google Review, #155615.
I had an amazing experience the past two days! I was debating on buying a new PC, wasn’t really planning on purchasing one immediately but, Elise came over and gave me a bunch of different options and actually listened to my needs and concerns. I’ve been shopping at Best buy for years and have never had such thorough and great customer service.
She was amazing and beyond knowledgeable! I definitely recommend asking her for help!
Thank you Elise 🤭