Best Buy Poughkeepsie

I had a wonderful experience today at Best Buy in the Galleria at Poughkeepsie! Emia, the employee who helped us, truly made my day. From the moment we interacted, Emia greeted us with a big smile, a positive attitude, and a genuine willingness to help. It’s not every day you come across someone who makes you feel so welcome and valued as a customer. Emia was friendly, helpful, and patient, and the excellent customer service made our shopping experience so much better. Thank you, Emia, for going above and beyond and bringing such positive energy to your work! Best Buy is lucky to have employees like you. I hope management recognizes the great job you’re doing. I’ll definitely remember this experience! Excellent service, a great attitude, and a big smile make all the difference! We need more best buy representatives like her.

Buyer beware at this location. I went into the Poughkeepsie best buy today to buy a tv. I purchased a 65 inch Sony tv that cost $1400. When i got the tv home and opened the box i found a crack on the screen. The tv was brought back to best buy and checked out by employees. It was discovered when the employees checked out the tv that the serial number on the box and the tv itself did not match and that the tv did not have a power cord in the box. A employee of the store went to the back to get a power cord to test the tv only to find out it did not turn on. At this point the store employees told me they can not refund or exchange this tv due to the screen crack, Im now out over $1400 and no one in this store seems to care

I went to the best buy at Middletown, And i must say although the store was clean.and the workers were helpful they just didn't seem up to par..i mean they just didnt have anything that we wanted, we had to go to new winsor location to buy a labtop, the one in Middletown didn't have any of the ones we wanted in stock we had to order it and have it delivered.. But the one in new winsor had everything we wanted and then some, it was worth the extra 30 minute drive...

These 2 guys from GEEK SQUAD came to install my daughters big tv on the wall they told me there names but I forgot already. The card says Brett Bradford dbl agent! So I’m sorry I don’t have the other guys name!! They were going over measurements with me and I said sounds good she’ll be here in a moment as well. They said oh , ok well we will wait to go over measurements with her to make sure everything is ok . Very thoughtful I thought. & she was here in 5 min. She is excited and happy with the turn out!! I love how they wore booties. They were nice to my dog that I kept away but they could see him up stairs. Just very professional! Thank you Best Buy I wish more delivery experiences went this way for me! & a special thank you to Brett & the gentleman that was with you !! I wish I had cash to give them a tip but I only found out they were coming moments before they arrived, my daughter set it up! I hope this review reaches the top so they are recognized for there great work!