I came to this Best Buy to get the battery replaced on my iPhone 14 Pro, as they are an Apple Certified Repair Center. The ONLY bright spot of my visit was the service I received from Gabe, one of their advisors. Gabe was extremely patient with me as we worked out an issue we were having with AppleCare on my device. After finally getting everything sorted out, I was told that the battery replacement would take no more than 2 hours. What I wasn't expecting was for trained repair technicians to BLOW UP A PHONE. I wasn't even allowed to see my phone afterwards, which was the really upsetting part. All I wanted was a battery replacement, and now I have a migraine because there apparently wasn't any attention to detail, up to the point where, while I was given a loaner device until a refurbished (kind of ridiculous in and of itself) phone can be shipped, the loaner device I was given wasn't even updated, which resulted in even more headaches setting it up. I would absolutely NOT recommend this location for ANY repairs, especially if they can't exercise care with something as simple as a phone battery.
Poor service. Really dont know how they stay in business. Always have to find someone to help me. Don't know if it's just because I'm a female or if everyone has a poor work ethic. No wonder so many opt for Amazon these days.
Response from Best Buy
March 22, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to ask questions about my electronics before I make my actual purchase. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64956787".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
They don’t know what the hell they are doing.
Response from Best Buy
March 08, 2025
Hi, Jessica,
Thank you for your review. Not getting the customer service you'd expect can be really disappointing. If you need assistance, please send a private message on social media along with your name, phone number, and email. Kindly mention Google Review 64903936 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan