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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4077 reviews)
Mary C
January 12, 2025
5 out of 5
Always great service.
Sara B
January 08, 2025
1 out of 5
Very disappointed. I purchased a remote car starter for my daughter’s 21st birthday and scheduled to have it installed as a surprise while she was out of town. When I arrived at the store I was told it couldn’t be installed due to “ not having enough technician's, one called in “ and I should have gotten a call which I never did. I drove all the way from Syracuse and wasted time, gas and toll money. Hopefully my refund goes through.
Response from Best Buy
January 08, 2025
Hi, Sara,
I'm saddened to hear that your surprise installation for your daughter was unable to take place. Discovering that the appointment was cancelled after arriving at the store is never ideal and our team would like to look into this further. To do so, we ask that you provide your full name, phone number, email address, and order number to one of Best Buy's official social media links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
When reaching out, be sure to mention Google Review 64658070.
Thanks,
^Tina
Sam S
January 05, 2025
5 out of 5
Bought a Dell monitor it was easy, staff was very helpful
Aaron J
January 01, 2025
4 out of 5
In and out