Best Buy Henrietta

Super helpful and patient staff. Great selection. Quick in and out. Great store.

I’ve been a Best Buy customer for years, but this experience completely changed my view of the company. Best Buy hides behind confusing and inconsistently applied return policies, then stonewalls customers when issues arise. I was bounced between store staff, corporate support, and “executive resolution” with no one taking real ownership or offering a reasonable solution. Each interaction felt scripted, dismissive, and designed to exhaust the customer rather than help them. What’s most frustrating is the lack of accountability. Policies are selectively interpreted, explanations change depending on who you speak to, and once they decide to say no, meaningful conversation stops. Escalations lead nowhere. Transparency and basic customer respect are clearly not priorities. For a company of this size, the customer care experience is shockingly poor. If something goes wrong with your purchase, be prepared for a long, frustrating process with little to no resolution. I would strongly caution anyone buying higher priced items here. Once Best Buy has your money, you are largely on your own.

Bought my son's birthday present online as it was listed as "in stock" after my purchase, I received confirmation that they would hold it for a week. Arrived to pick it up after driving 30 miles the next day and was told it was not in stock. Buyer beware

I dont like being bated into a store just to buy somthing when we just forgot somthing we bought