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Best Buy Henrietta
2345 Marketplace Dr
Rochester, NY 14623
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4005 reviews)
Maria T
September 15, 2024
4 out of 5
Good store to get some electronics
Hong F
September 13, 2024
5 out of 5
Always good service.
Patrick N
September 12, 2024
1 out of 5
The laziest and most unhelpful group of people I have ever had the displeasure of running into. No sales person would pay any attention to me. When flag down a worker, she directed me back to the front where I was first ignored. I told them that I was told to tell them to put me in queue. They said sure go ahead and wait by the sign over here. I went to the sign that instructed and for about 10 minutes, nothing. Finally, my wife flagged me down with the big screen television we wanted to get. We pushed it ourselves to the checkout counter, where a very surly incur employee check this out, and I dragged my big screen TV in the cardboard box all the way to the front door. I noticed a dolly at the front door and I asked the employee if I could use the dolly he said no you’re not supposed to . Not surprised how lazy he was at this point, I dragged the big screen TV out into the parking lot myself and voted it myself. What a waste of time and what a waste of money for employee on your part for wasting dollars on the laziest employees you could ever find. I will never ever step foot into that location again. Do better, Best Buy.
Response from Best Buy
September 12, 2024
Hi, Patrick,
Thank you for sharing this experience with us. Please know that this is not the service that we want for our customers and disappointed to read of what you've endured. Feel free to connect with our team by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
When reaching out, be sure to mention Google Review 64194488.
Sincerely,
^Tina
B H
September 08, 2024
5 out of 5
Love the selection of Open Box items for extra savings! Saved over $200 on $350 headphones!