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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4107 reviews)
Karl B
March 31, 2025
1 out of 5
Worst customer service ever. My computer was fried and they wouldn't take fault for it. I had to take it up all the way to corporate. I dropped my computer off in January and I still don't have it and no one will answer their phone.
Response from Best Buy
March 31, 2025
Hi Karl,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you've received with your computer repair hasn't met expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64988903.
^Caleb
Dean D
March 16, 2025
3 out of 5
Staff when I could get them were helpful. Generally seemed understaffed. Same guy greeting was cashier and order pickup person delaying checkout.
Response from Best Buy
March 16, 2025
Hello, Dean.
Thank you for taking the time to share your experience with us. We do take this feedback seriously and rely on it for ways to improve. If you need any assistance or have any questions, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64930945.
Best,
^Allison
Brooke L
March 11, 2025
5 out of 5
Hannah in the laptop section was knowledgeable and extremely helpful. She helped me find a computer that fit my needs within my budget, answered all of my questions, and I left feeling confident in my choice. Thanks, Hannah!
Nick E
March 10, 2025
5 out of 5
Store was super clean. My son went for the first time and everything was interactive and working.