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Frequently Asked Questions About Best Buy Henrietta

How do I check product availability at the Henrietta Best Buy?
How do I check my order status?
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Henrietta stores’ holiday hours?

Recent Reviews

4.1
(4324 reviews)
Joe B
June 05, 2026
1 out of 5
Best Buy took $1200 from my bank account. They stated i bought a laptop. I never bought a laptop. They had my bank information because I purchased a 100" tv a month earlier. They then without permission did steal $1200 from my bank account. Best Buy then hid information that proves i never purchased a laptop. Do not buy from Best Buy. They will steal from you. >
Travelers N
May 30, 2026
4 out of 5
Very helpful staff, trying to help and educate you on products, rather than hard sale for a profit.
Chuck L
May 26, 2026
2 out of 5
I tried to return two ink cartridges that I had mistakenly bought. They were the wrong size. But the service desk at the Henrietta NY store refused to refund my purchase price ($84) or exchange them for cartridges of the right size because the cardboard container had been opened. The cartridges had not been but opening the box was how I found out they were the wrong size. As a longtime customer of Best Buy and of that particular store, I expected better.
Alex H
May 22, 2026
4 out of 5
Tyler the manager works very hard

About Best Buy Henrietta

bestbuy.com