Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4086 reviews)
Erminio D
February 19, 2025
5 out of 5
My favorite Tech shop. Bought a Dell laptop, Smart watch cell phone and 2 tablets. Recently
Douglas L
February 13, 2025
5 out of 5
Needed help with my phone and the staff were helpful and courteous
Josh Q
February 09, 2025
1 out of 5
We drove an hour and a half to get a remote start installed on our van and because we were 12 minutes late they wouldn't do it! They said the window of being late is 10 minutes. We even knew we were going to be a little late so we tried calling the store but you cannot speak with anyone in the store they redirect your phone call to a call center overseas where I was on hold for 14 minutes and still didn't get to speak to a representative. The manager said, "I can't make the technician do it.". I will never buy anything from Best buy again as long as I live. Absolutely terrible customer service.
Response from Best Buy
February 09, 2025
Hello, Josh,
Thank you for taking the time to reach out on Google with a review. I completely understand wanting your installation to go as planned. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64793974 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Kind regards,
^Ryan
Jon
January 31, 2025
5 out of 5
Selection is starting to get slim, but staff are always super friendly and willing to help