Very disappointed. I purchased a remote car starter for my daughter’s 21st birthday and scheduled to have it installed as a surprise while she was out of town. When I arrived at the store I was told it couldn’t be installed due to “ not having enough technician's, one called in “ and I should have gotten a call which I never did. I drove all the way from Syracuse and wasted time, gas and toll money. Hopefully my refund goes through.
Response from Best Buy
January 08, 2025
Hi, Sara,
I'm saddened to hear that your surprise installation for your daughter was unable to take place. Discovering that the appointment was cancelled after arriving at the store is never ideal and our team would like to look into this further. To do so, we ask that you provide your full name, phone number, email address, and order number to one of Best Buy's official social media links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
When reaching out, be sure to mention Google Review 64658070.
Thanks,
^Tina
Bought a Dell monitor it was easy, staff was very helpful