Best Buy Henrietta

My wife had an appointment to have a battery replaced in an IPhone at 330. She gets there and she is told the employee who does the repairs is on lunch until 430. Then it would take an additional 2 hours to fix. I’m frustrated my wife’s time is wasted and I try to call the store. It just goes to a call center who can’t even connect you. Both of these reasons are why I will never order anything from Best Buy again.

Workers kept following me around like I was a criminal. There was a secret shopper who literally followed us into every single isle. Every 2 minutes a worker would come up and try to upsell us on something we didnt need help with. Workers were clearly trying to look at my behind when I bent over. My bf saw how they were looking at me and told me and we left quickly without buying anything. The second time we came we rushed in and got something. Still being followed like before as fast as possible. We go to check out and one of the workers was sitting where I couldnt see him. The employee screams so aggressively and loud the entire store froze up. He apologized, but proceeded to have a nasty attitude still. I have never had such an aggressive hostile shopping experience in my life. Will never be shopping at a best buy again. Apparently they are cool with employees stalking and Sexually Harassing customers, and screaming at them.

The cashier was very nice.

The Geek Squad here were super helpful and patient. My laptop crashed, and they explained the possible reasons, how much different options would cost to fix, helped me check my membership, and made some recommendations on where to go if there weren’t able to fix. They were able to get it fixed in time, but it was helpful to have an idea of what to do just in case