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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4174 reviews)
Miranda G
September 02, 2025
1 out of 5
I made an appointment with geek squad and they could not fix my screen the day I went in with my appointment I had made. I was told to come back the following day at 5:45pm and he can fix it. I rush out of work, go in and the SAME guy says he is busy and can't fix it. The service was TERRIBLE. Doesn't even offer a next day just says you can leave your phone with us. I am NOT leaving my phone with you since you aren't even reliable with service you promised. Clearly need better staff communication I don't have time to keep coming back with false hope of them actually fixing my phone.
Christopher D
September 01, 2025
3 out of 5
Best buy has seen its best days. It's clean. Doesn't have many registers. Staff was great. Product selection... Meh.
Alex G
August 30, 2025
5 out of 5
I have gotten some of the best customer service at this best buy. Whenever technology for myself or my business breaks this is my go to for replacements and upgrades
Kevin M
August 19, 2025
5 out of 5
Helpful staff. Looks things up they don’t know to answer questions. Good selection.