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Best Buy Henrietta

2345 Marketplace Dr
Rochester, NY 14623
(585) 292-0250

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Frequently Asked Questions About Best Buy Henrietta

How do I check product availability at the Henrietta Best Buy?
How do I check my order status?
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Henrietta stores’ holiday hours?

Recent Reviews

4.1
(4005 reviews)
Maria T
September 15, 2024
4 out of 5
Good store to get some electronics
Hong F
September 13, 2024
5 out of 5
Always good service.
Patrick N
September 12, 2024
1 out of 5
The laziest and most unhelpful group of people I have ever had the displeasure of running into. No sales person would pay any attention to me. When flag down a worker, she directed me back to the front where I was first ignored. I told them that I was told to tell them to put me in queue. They said sure go ahead and wait by the sign over here. I went to the sign that instructed and for about 10 minutes, nothing. Finally, my wife flagged me down with the big screen television we wanted to get. We pushed it ourselves to the checkout counter, where a very surly incur employee check this out, and I dragged my big screen TV in the cardboard box all the way to the front door. I noticed a dolly at the front door and I asked the employee if I could use the dolly he said no you’re not supposed to . Not surprised how lazy he was at this point, I dragged the big screen TV out into the parking lot myself and voted it myself. What a waste of time and what a waste of money for employee on your part for wasting dollars on the laziest employees you could ever find. I will never ever step foot into that location again. Do better, Best Buy.
Response from Best Buy
September 12, 2024
Hi, Patrick, Thank you for sharing this experience with us. Please know that this is not the service that we want for our customers and disappointed to read of what you've endured. Feel free to connect with our team by sending a private message or DM that includes your full name, phone number, email and the location in question using one of our official social media platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) When reaching out, be sure to mention Google Review 64194488. Sincerely, ^Tina
B H
September 08, 2024
5 out of 5
Love the selection of Open Box items for extra savings! Saved over $200 on $350 headphones!

About Best Buy Henrietta

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