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Best Buy Henrietta
Services Offered
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Frequently Asked Questions About Best Buy Henrietta
How do I check product availability at the Henrietta Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Henrietta Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Henrietta stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Henrietta Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4078 reviews)
Zachary R
January 17, 2025
1 out of 5
I have come to this Best Buy multiple times this month to get my computer repaired and they have returned it with ether the same issue or new ones. For example, I had the computer shipped out for hardware related issues but when it returned. They stated it was only software and when I booted the computer. The errors appeared again which resulted in me sending my computer off for another two weeks. Finally, after a month of getting it “fixed” it came back today but I can’t even check that it’s been fixed because it won’t let me sign into it anymore and any recovery attempt fails do to it being unable to connect to the internet (the option is literally no longer available). This has just been beyond frustrating because I need this computer for my studies and I’m still unable to use it. Furthermore, this compute isn’t even a year old and it cost me $1,500 for specific parts which I can no longer use do to these persistent problems
Response from Best Buy
January 17, 2025
Hello, Zachary,
Thanks for reaching out and providing your feedback. I rely on my computers daily, so I can understand how frustrating it can be having a broken unit. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64696838". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Mary C
January 12, 2025
5 out of 5
Always great service.
Sara B
January 08, 2025
1 out of 5
Very disappointed. I purchased a remote car starter for my daughter’s 21st birthday and scheduled to have it installed as a surprise while she was out of town. When I arrived at the store I was told it couldn’t be installed due to “ not having enough technician's, one called in “ and I should have gotten a call which I never did. I drove all the way from Syracuse and wasted time, gas and toll money. Hopefully my refund goes through.
Response from Best Buy
January 08, 2025
Hi, Sara,
I'm saddened to hear that your surprise installation for your daughter was unable to take place. Discovering that the appointment was cancelled after arriving at the store is never ideal and our team would like to look into this further. To do so, we ask that you provide your full name, phone number, email address, and order number to one of Best Buy's official social media links below.
Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/BestBuy).
When reaching out, be sure to mention Google Review 64658070.
Thanks,
^Tina
Sam S
January 05, 2025
5 out of 5
Bought a Dell monitor it was easy, staff was very helpful