Allison M
February 15, 2025
Very sparse. Hardly any merchandise and the only employee I saw in the whole 40 minutes I was there was the Asset Protection guy at the door. I feel it is a dying retail store that will be closing soon.
Response from Best Buy
February 15, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to ask questions about my electronics before I make my actual purchase. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64817544".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
No one works here, even though 10 people are getting paychecks from this store. Prepare to have to basically make them acknowledge you as a customer
Response from Best Buy
February 15, 2025
Hello, Anaja,
Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving attentive customer service, particularly when seeking to make a purchase or needing assistance. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64814879" when reaching out via social media.
Thank you,
^Ruby
Totally screwed up my order. For an online, ship to me order, I ended up instead having to drive to the store three times . No apology from Best Buy, naturally enough.
Response from Best Buy
February 12, 2025
Hello, Dave,
Thank you for reaching out to us here on Google, and taking the time to share this feedback. We understand how important an order can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64807152
regards,
^Brandon
Ростислав Р
February 11, 2025
The workers at the pickup counter are incompetent at this job, absolutely horrible.
Response from Best Buy
February 11, 2025
Hello!
Thank you for your review. I’m truly sorry to hear that your experience did not meet your expectations. I understand how concerning it is when we don’t receive the level of service we hoped for. At Best Buy, we take great pride in providing exceptional customer service, and it's important to us that every customer feels valued and appreciated.
To ensure that we formally document concerns, please reach out to us via Facebook at facebook.com/BestBuy, Instagram at instagram.com/bestbuy, or Twitter at twitter.com/BestBuySupport. In your message, kindly include your full name, email address, phone number, and a mention of your Google review 64802649.
Kind regards,
^Pre