Such a good experience with Mike (might be mark, bad with names. He was working the computer section and is expecting a baby this summer). My fiancé was looking to purchase a new PC set up, and he was so extremely helpful and kind and patient even with our 2 year old daughter dancing around. Others weren’t offering help while we waited at the desk, but Mike came right over and assisted with ease. Will definitely be back for upgrades & a PC for myself!
I love Best Buy as a whole. I have ordered in store and online. It is always easy to make a return. However, they are always short staffed, and it takes a minute before you can find someone to help you...
Severely understaffed. We were never even acknowledged by the four workers we saw. A lady helped us after we waited nearly 25 minutes for other workers. Some of the employees also weren’t in uniform, so I can’t even give the lady credit for helping us without knowing her name.
At checkout, we were nearly scammed of $400 because the item we wanted was sold out. Instead of telling us this, the kid just rings up a different model we didn’t ask for.
Response from Best Buy
March 10, 2025
Hello, Danny,
Thank you for the review. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place.
Please reference Google Review 64912322.
Regards,
^Kristy