Best Buy Greece

Update: Took the computer to the location in henrietta. Manager was super nice and understanding. He said the other location certainly did not explain the plan, how it worked, what was qualified for coverage, or how to proceed, and they should do better. He made it right and swapped the computer out for a new one. Bought a computer dec 2025. Computer is stuck in boot loop. Took it to geek squad and they forced us to pay 215 for the protection plan to fix it. They told us it covered everything on all of our electronics top to bottom. Came to pick up today. They said it was the motherboard and going to cost 500 more dollars even though we have the plan. Called best buy and was told plan only covers software which is NOT what we were told when we bought it. Best buy refuses to refund the plan even though they didnt fix the computer. It was a bait and switch. Can not get in touch with the store. Phone number goes straight to forgein call center. Call center told me i have to physically go to the store for help which is 20 min away from me. Do not use geek squad or best buy. Theyre incompetent and will scam you.

Sold me a $1000 laptop with a defective touch pad. I get it, it happens, but having to come back to the store 3 times because Geek Squad talks to me like I'm a knuckle dragging Neanderthal who doesn't know how to run a windows update and won't even look at my computer.. that's annoying. Four times now I've been back to the store because no one would look at my computer and said I needed to update it. NOW They're saying it's a hardware issue and I should return it. That should of been the conclusion after my first visit. Now they're out of that model and I'd have to wait for a replacement. I need a computer for work. I get it's a tech store but you're dealing with the public, an emphasis on customer service would help. Why is geek squad rushing me out the door like there's a line. Sorry I'm asking you guys to do your job, I bought the extra protection stuff exactly for this reason and it's still like pulling teeth to get help. And finally can we NOT wear Meta glasses when talking to customers. That's incredibly off putting and makes me and my family uncomfortable not knowing if we're being filmed. Are we seriously wearing meta glasses at work now? I would recommend avoiding Best Buy to anyone.

Daryl was very knowledgeable and broke down different options of phones for me and the deals available to me that I wouldnt have known otherwise. A true customer advocate

One of my favorite electronic stores to go to. I always walk into a smile and greeted with an offer of help. The store is always clean, organized and stocked. I'm always able to find what I need. Always a nice experience.