I wanted to buy a new Apple iPhone 18 Pro, but unfortunately we were obviously ignored. The five employees at the entrance seemed more occupied with having a private staff gathering than assisting customers.
This was disappointing, as we expected better customer servic
Response from Best Buy
October 01, 2026
Hey there,
Thank you for taking the time to bring this to our attention. We can certainly understand your disappointment when you were looking to purchase a new iPhone and were unable to get the assistance you expected. Providing attentive and welcoming service is important, and we appreciate you sharing your experience. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (https://bby.me/AN4hKl)
Twitter/X (https://bby.me/wLBdyB)
Instagram (https://bby.me/NJ1ayW)
Please mention the phrase “Google Review #228845” when reaching out on social media.
Amazing interaction with the Geek squad tech Ken (Kenneth) over at the automotive section of the store, super helpful and took care of the struggle I had with my vehicle 10/10 would recommend any work on your car (remote start) with him and Justin
Patty C
September 17, 2026
Horrible experience. Best Buy sold me a printer via “marketplace” BE AWARE! They sell their brand to other dealers, like staples. The printer arrived defective while I was on vacation. When I returned it, they said I had to work it out with the seller and that I missed the sellers 15 day window so they could t help me. Their geek squad could not set up th printer either! After two days of phone calls and frustration, I am out $100 and neither Best Buy nor Staples is willing to replace the defective printer. It’s a scam. Confuse the process, keep the money, screw the customer. I will never buy from Best Buy again.
Response from Best Buy
September 17, 2026
Hello.
We always strive to give our customers the best experience with our marketplace vendors. If you would like further help, our social media team would be happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #223806 in your private message. Thank you.
Ashley F
September 06, 2026
Josh and Scott assisted me with patience and I appreciate it.