Best Buy Saratoga Springs

I bought a brand new, in box Samsung 65 inch tv from this location. I live about 2 hours away and have previously have a Best Buy membership from another location where I used to live. I was doing other Christmas shopping in the area and decided to pick up a few things from here. I bought this, a soundbar for the tv and a new iPhone 15 plus. I get home and I attempt to set up the TV. I notice the legs of the TV are missing. Okay fine I can deal with that, so I go out and purchase a new base for the TV from my local Walmart. I get back home and take the TV out of the box and notice the TV is cracked along the bottom. I call the customer service number off of google and find out they outsource all of their calls. There are no phone numbers for in store representatives. Great. I am on hold for OVER 7 hours across 2 nights of attempted calling, talking to 6 or 7 different agents. I get an answer from one agent saying that Best Buy can send out a new tv 3 days after purchasing this TV and to call back in the morning to get tracking and order information. I then do that and get told that whoever I had worked with lied to me and they will not be able to deliver for another 6 WEEKS. I am appalled with the disconnect between customer service and in store. I then take this BROKEN tv to another Best Buy location because I cannot wait that long. I get to Best Buy in Burlington Vermont and they say they cannot return the TV because it was not purchased at their location. HUH??? They tell me they can either do a store credit or an exchange. I wanted neither. I wanted to return this TV and to never go back to Best Buy. I was forced to exchange this Tv out for a new one. One of the worst and cumbersome experiences I have ever had with retail.

Purchased a stove from them months ago. I have now taken 5 full days off of work attempting to have the thing delivered. Once they actually showed up but the stove was defective so back it went. Other times, I waited all day only to get a call late in the evening cancelling. They are horribly disorganized and have no respect for my time. Every set of delivery guys I've spoken with have lamented what a terrible company they are to work with. I wish I'd known and made a better decision to buy from Lowes or Home Depot. DO NOT PURCHASE A MAJOR APPLIANCE FROM BEST BUY. Add the cost of 5 days off to the price of the appliance and you'll come out far ahead somewhere else!!!

So my wife and I bought a new TV and alot of other things and the associated said it would be delivered on the 12th. So I took the day off. I waited and waited and after nine hours of not hearing anything I called the store. The first time the lady said it was going to be here soon. So I waited. After awhile I called back and got another person who said the same thing. They LIED to me. In the end we drove over to the store and asked what is going on. Come to find out no one had a clue what was going on. After talking to different managers the lady in charge of shipping finally came to talk to us. They had 30 orders to go out and only did five. How is this place still in business. They never contacted us to tell us anything. She said maybe it would be delivered today. My wife got her notification about scheduling her appointment after we got home. Nothing was available till next month and this certainly not do. She emailed the lady back saying this. If it is not soon I am going to cancel this order and buy from someplace else. They will loose a 1400 dollar order. Absolutely a horrible customer service

If I could give my after installation experience a ZERO - I would! Just like many other comments left for reviews, it is an absolute JOKE to obtain any type of what is considered customer service. You call the local store number only to be connected to a call center and you get to speak with someone with a heavy accent making it difficult to understand them. You explain your issue, then get transferred to another extension where nobody is available to answer and you are promptly disconnected. I tried their chat and the idiot there had trouble responding to me because I received no intelligent reply from them. Yes - I said idiot - because if they cannot or will not respond, they shouldn't be on a chat. This is the first time that I have had a receiver installed by Best Buy; the issue is somewhat minor but now it has become a frustrating major issue because of the lack of customer service. This will result in me driving a long distance BACK to the store to try and obtain some relief. An absolute disgraceful way to run a company and I am not surprised the stores are under-performing and closing!