This store is really gross.The shelves are bare, no stock and the prices are five times more than what you can buy the same product online.
Response from Best Buy
February 21, 2026
Hello,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/obl9g6), Twitter/X (https://bby.me/gg7a5v), or Instagram (https://bby.me/mdn13q). When you message us, please include a copy of your Google review number #120012. We look forward to working with you.
I wouldn't rely on Geek Squad or the staff if my life (or that of my tech) depended on it. Except now I don't have a choice.
Earlier this month I brought my laptop in to be checked out, and dealt with a knowledgeable technician who described the likely issues with my machine to me, and was thoughtful and thorough in doing so. The machine came back today, and when I stopped to retrieve it, the battery seemed not to hold a charge, but the tech was somewhat vague and evasive about the cause of the problem, making a snide remark about how they hadn't charged me for anything yet. Since I don't have my machine back and functioning, why would I pay anyway? And on top of that, if the machine hasn't been charged in awhile, why not leave it plugged in overnight and see if that helps?
When I called back, I was told to schedule an appointment with Geek Squad, and the young woman I spoke with couldn't even walk across the store to ask the Geek Squad techs to plug the machine in overnight and try it again in the morning, and couldn't transfer me to another line in the store, so I'm going to be without my laptop yet again for 2-3 weeks with no assurance that this won't happen again. Once this service job is done, Best Buy won't get another dime from me ever again.
Response from Best Buy
February 21, 2026
Hello, Glenn,
Thank you for reaching out to share your concerns with your computer returning and seeming to not hold as much of a charge. We can understand that concerns with the batter possibly not charging as quickly or as much can be difficult. We would be glad to chat with you regarding your concern if you would like to reach out to us on any of our social media profiles below with Review 119954.
Facebook (https://bby.me/cmclue)
Twitter/X (https://bby.me/j5agq7)
Instagram (https://bby.me/kh173i)
michael L
February 15, 2026
Give it up for Jose at the Saratoga location. My first online order with Best Buy needed a little guidance and Jose was that guy. He picked up my call and helped me finish my order answering questions and making sure I was getting the correct items. I was very impressed with how quickly he handled the process. Two days later my new GPU, PSU, and case were at my door. STOKED!!! I Finally have a rig worth playing again. Thanks again Jose!
extremely unknowledgeable staff