Best Buy Saratoga Springs

Having worked at Best Buy for quite a while I now know why the company is struggling, customer service is just horrendous. Service was the only tangible advantage they had in recent years. I recently started having some issues with a car stereo I had installed. I called the store before just showing up, I was told the bay was clear, no one was scheduled and that they closed at 6 which gave me about 40 minutes. I pulled up under the impression I’d just be backing in to have the tech take a look. Tech looks back at me, walks to the other side of the shop and starts doing something. I assume he’s finishing something and will guide me in once he’s done. After sitting for a bit I hop out to see what’s going. I’m immediately met with somewhat unjustified attitude. The attitude continues through our entire interaction, which doesn’t surprise me too much install techs were notoriously assholes when I worked there plus I manage a restaurant so I’m used to dealing with staff that don’t generally deal with the public. Overall it was just off putting so I fixed the issue myself because I don’t trust people who hate their jobs. I also tried to contact the store directly to discuss the issue with a manager and cancel the appointment I made but apparently stores no longer take any calls? I haven’t shopped with them in a while because it’s rare that prices are competitive with competition but this experience was the nail in the coffin. You don’t win on price, convenience or service so what’s the point.

When I bought my laptop (at Best Buy) it came with Kaspersky, which even after it was banned, renewed my subscription. It was preying on my mind and I needed to get it off my computer very soon. I took it to Best Buy to ask if it could be uninstalled before it renewed again. Mike, the very helpful tech on the desk, was able to remove any remnant of the offensive program. I am so very grateful. Mike was courteous and, to me, knowledgeable. Peace of mind for me. Thank you for a positive experience.

They're very helpful and friendly!!

Not a great experience. We brought our laptop there for a virus scan. Brought the power cord too as they requested. Went to get the laptop and no sign of the power cord. Ben all but called me a liar. Said we didn't bring it. Yikes...no cords that matched. I finally just had to leave.. with no cord, no appology... won't go back there again.