Christy C
November 08, 2025
It’s such bull that they want to sell you the most expensive version of the TV and not advise it’s only wall mount. Then you can’t even call the store to confirm the product is right or to buy a stand cause every single time they now don’t let you talk to anyone in the actual store and force you to go to offshore “customer support” that doesn’t have a clue what your talking about. No matter what options you try to pick, they send you offshore to people who can’t help and we can’t understand them. Poor customer service and only care about selling the most expensive product.
Went there to pick up a Christmas gift for my grandson. I must say this time very courteous and I didn’t have to walk all over looking for help like I usually have to.
I paid cash for an LG C5,65 inch. I counted out $1500 in front of them. The girl I gave the money to,recounted it and came up with $1500. A third person then counted it as they were putting in the register. He said I was a hundred dollars short. That I had only put fourteen hundred on the counter. I've bought TVS, sound bars,surround sound speakers,etc, but never again.
Response from Best Buy
October 26, 2025
Hello, Mike,
Thank you for reaching out to us and sharing your feedback here. We Understand how important excellent customer support can be, and we would be happy to take a closer look into this with you to document your feedback for improvement. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 60904
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We look forward to assisting you there.
Needed a new cell phone and was in and out in probably 10 minutes. The staff member who assisted me was great.