Best Buy Saratoga Springs

12/07/2024 at the Geek Squad at Best Buy in Saratoga Springs I had the most amazing experience Ben Lagasse helped me with the transfer of data from my MAC to my PC. The process was sheer perfection. He is an amazing technician, educator, kind and intuitive young man. He spoke to me in a gentle and kind manner he answered all my questions and solved all the problems I was having with reconnections and uploads of programs I needed for my Practice. I am so grateful for the time he took with me and my husband today he is an asset to Best Buy and should be commended for his expertise and experience in the field of an intelligence expert. I am so grateful to have met him. I am grateful for the entire team at the Geek Squad in Saratoga Springs you are all the BEST in your field. "BETTER THAN ALL THE REST!!!! Thank you for all you have done for my husband Bruce and I you are amazing. Gratefully yours, Eloise Palmisano NPP and Bruce Palmisano

Bought a new ipad 12/23 . Never worked right. Tried to return it turned out it be 5 generations out of date. The manager found it funny and basically said screw you.

Delivery man started my washer with user manual in it and ruined it. No one at Best Buy would get me another

I bought a brand new, in box Samsung 65 inch tv from this location. I live about 2 hours away and have previously have a Best Buy membership from another location where I used to live. I was doing other Christmas shopping in the area and decided to pick up a few things from here. I bought this, a soundbar for the tv and a new iPhone 15 plus. I get home and I attempt to set up the TV. I notice the legs of the TV are missing. Okay fine I can deal with that, so I go out and purchase a new base for the TV from my local Walmart. I get back home and take the TV out of the box and notice the TV is cracked along the bottom. I call the customer service number off of google and find out they outsource all of their calls. There are no phone numbers for in store representatives. Great. I am on hold for OVER 7 hours across 2 nights of attempted calling, talking to 6 or 7 different agents. I get an answer from one agent saying that Best Buy can send out a new tv 3 days after purchasing this TV and to call back in the morning to get tracking and order information. I then do that and get told that whoever I had worked with lied to me and they will not be able to deliver for another 6 WEEKS. I am appalled with the disconnect between customer service and in store. I then take this BROKEN tv to another Best Buy location because I cannot wait that long. I get to Best Buy in Burlington Vermont and they say they cannot return the TV because it was not purchased at their location. HUH??? They tell me they can either do a store credit or an exchange. I wanted neither. I wanted to return this TV and to never go back to Best Buy. I was forced to exchange this Tv out for a new one. One of the worst and cumbersome experiences I have ever had with retail.