Frequently Asked Questions About Best Buy Stony Brook
How do I check product availability at the Stony Brook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Stony Brook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Stony Brook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Stony Brook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2374 reviews)
Dominique T
October 09, 2026
1 out of 5
if I could give 0 stars I would. if you like spending three grand and running in circles for over a month to get these appliances put in this is your place =) no one communicates and you can never get a straight answer.
Steve G
October 04, 2026
1 out of 5
Nobody wants to help. Staff looks at you like they’re upset that someone walked in the store and has an attitude when you approach them. Would not recommend this store at all.
John F
October 03, 2026
4 out of 5
Went in with a issue on my phone that I purchased from them. But was out of warranty. I am a total tech member. So I get free service. The only problem is they seem to be extremely busy and had to take my phone to sonybrook, where they had time to look at it. It might be nice if they took total tech. Members before the general public. Otherwise I highly recommend them.
Gerald W
September 27, 2026
5 out of 5
We dropped off the laptop for a screen replacement. I'm waiting for a response back. The gentleman of the geek squad was very professional, courteous and kind and thorough.