Best Buy Stony Brook

Brian the sales associate was very patient & nice he helped answer all my questions.

Shame on your Best Buy. I drove 20 minutes in the rain to get here and to be told to stand in a section for 15 minutes and then only to look around for myself and realize that when I called ahead, they told me the item that I was looking for a $700 printer, was in stock and in fact it was not in stock so rest assured I'll never come back here again. The customer service sucks or lack of customer service, and you just lost a $700 sale.

I’ve had nothing but difficulty at this location, particularly when it comes to Apple products. I’ve gone in multiple times needing assistance, only to be turned away both times and told they are "not authorized" to do anything for Apple devices. They refused to help with an Apple trade-in and won't assist with basic issues even for products still covered under warranty. It is completely absurd that a major electronics retailer can stock and sell Apple products on their shelves, but the second you need actual customer support, trade-in help, or warranty assistance, they simply send you away. Getting any real help here is unnecessarily difficult. Save yourself the headache and go straight to an official Apple Store or a retailer that actually stands behind the products they sell.

Everyone was helpful and very kind....