Best Buy Stony Brook

Asked for help waited 20 minutes no acknowledgment, saw a bunch of employees having a powwow with themselves. Will definitely bring my business elsewhere

Return policy sucks! Buy from Amazon! I purchased a portable charger for a Christmas present. My daughter wanted one that was MagSafe. So after Christmas I ordered her a new one and it was supposed to arrive at the store on 1/14/26. I planned on returning the old one and picking up the new one on that date. Well the new one never got there on time. Went into the store on 1/16/26 to return the old one and inquired about the new order. They explained to me that the return window had lapsed on 1/15/26 and I could not return it. Literally there one day after and they couldn’t help me out. I spoke to someone on the customer support line and they couldn’t help me. I liked supporting my local stores, but this is ridiculous. I would never have this problem with Amazon.

I purchased screen protectors for three of our phones from Best Buy because they came with an unlimited lifetime warranty. At the time of purchase, we were clearly told that whenever the screen protector needed replacement, Best Buy would replace and install it for us. The first replacement was done without any issues and it was a pleasant experience. However, when I went back yesterday for another replacement, I was told that Best Buy has changed its policy. I was informed that installation now costs $8 each time unless you have a paid membership, otherwise you have to install it yourself. This was very disappointing. If policies have changed, they should apply to new buyers, not customers who purchased under the old terms. We bought these screen protectors based on the original agreement, and changing the conditions afterward does not make sense. This feels unfair and misleading to existing customers. Overall, the product itself is fine, but the policy change and lack of honoring original terms left a bad impression.

Wow just wow