Best Buy Stony Brook

Best buy is always great. The staff is helpful and friendly. The Geek Squad is amazing

Great stuff

I purchased a new KitchenAid 5.5-Quart Bowl-Lift Stand Mixer (Contour Silver) from Best Buy and received a unit that was clearly used. The box was not factory sealed and the contents were loosely packed inside. Upon opening the package, I found multiple signs of prior use: • Wrinkled instructions and cut accessory sheet • Food residue on the mixer • Scratched mixing bowl • Used flat beater and wire whisk • Flat beater damage from bowl contact • Tarnished wire whisk • Broken and damaged internal packaging • No protective plastic on any components The dough hook was the only item still sealed, indicating the rest had been previously opened and used. Best Buy stated the unit was shipped to them from the manufacturer in this condition, which raises serious concerns about KitchenAid’s quality control and fulfillment practices. I returned the mixer after one day. A used appliance should never be sold or shipped as new.

Heed my warning about @Best Buy, they don’t care about their customers or customer service! Let me tell you about my story… I bought a refurbished (certified by Geek Squad) MacBook Pro on October 17th, 2025. All was good with it until I started having problems with it this week. The battery started not holding a charge and would die as soon as I unplugged it from the wall. I made a Geek Squad appointment at the new Stony Brook store this morning for them to take a look at it. I explained to them what was going to and they told me that it sounded like a battery issue (which i knew already) and the don’t cover that nor do they repair Apple products and the Stony Brook Best Buy, I would have to go to the Patchogue Best Buy or the Apple Store in the mall. How they don’t repair stuff they sell at their store is beyond me. So I leave the Best Buy and make an appointment at the Apple Store in the mall. I had 2 hours between the Best Buy visit and the appointment at the Apple Store so i decided to make Call #1 to Best Buy customer service. The Customer Serivce Rep said there was nothing he can do and I have to take it back to the store i got it from, but I didn’t get it from a store because I ordered it off of Best buy.com and the store I just left (StonyBrook) just told me there was nothing they can do. After talking to him I figured I would call the Geek squad at the Best Buy in Patchouge before wasting my time and gas going there. I looked up the number of Best Buy in Patchouge and called them. Best Buy customer service answered which is now call #2 to them. I explained to her everything again and told her I just wanted to talk to them before I go there so I don’t waste my time. She told me “ If i connect you to them I will have to charge you for the call”. Charge me to ask them a question before I waste my time?…. Complete BULLSHIT! Now it is time to go to Apple…. I go to apple, explain everything to the person at Apple (who was amazing) and he said they would have to run a diagnostic test to figure out what is going on. The test was ran and it was determined that the battery was in fact no good and the computer is older then what was stated when I bought it and will not be able to handle any Apple updates moving forward…. Which deems the computer useless. Best Buy should have never sold this computer to anyone! So not only do I have a computer that needs to be plugged in to use, I can’t do any updates which means there will be issue with it in the very near future! Basically the computer was a Lemon from the start. So now I call Best Buy customer service again which makes it call #3 now. I explained everything to the customer representative again. To make a long story short…. She told me because it is out of warranty and past the return date there is nothing she can do. I explained to her that I have been a member of Best Buy since 2004 and have purchased many things there not returning a single item ever, which I was hoping she would realize I was what they like to call in retail a “VALUED CUSTOMER”! Nope.. She said once again there is nothing she can do. Not to mention I said 5 times my name was JOSEPH.. She still called me ma’am the whole call. Well after being a member of Best Buy for 22 years I have cancelled my credit card through them and will NEVER buy another thing from them again. They’re have by far the worst customer service ever. After looking up customer reviews on google reviews…. I’m not the only one thinks has happened to! I usually don’t do this but this hit my last nerve and I don’t want to see this happen o anyone else. Please be careful when buying anything from Best Buy!