Best Buy Stony Brook

I’m giving this a 2 star because ultimately it is not the store’s fault but rather the corporate side of things. I ordered a brand new Xbox Series X console. With tax, I paid over $700 for this. I ordered it the night before about an hour before they closed. Was told the order would be ready for me the next day. I expected this so was okay with it. I called what I thought was the store but was actually the call center at 11:30AM today when I didn’t see a status update. I was told the order would be ready within 1 hour. That hour passed and it was still not ready. I went about my day and did some running around. At 3:30PM I visited the store in person. As I write this review in the store I am currently waiting still and have been for over an hour. The store manager said they verified the order and I would have to wait about 20 minutes for the order to pop up in the back and then they could bring it upfront for me. I still have places to be today and am now running late for them because I am still waiting on my order that I placed last night. This is utterly ridiculous that I am waiting this long for an order that was supposed to be CURBSIDE!!! I have a broken bone in my foot, hence the reason I placed this order online and made it for curbside. I wish at this point I would have just came in to the store and bought it in person. I will NEVER place another online order again with Best Buy. I will buy everything on Amazon instead! What’s the point of placing on an online order if it’s not going to be ready on time? I feel like Best Buy should at least offer a partial refund to make this right. This was not the customer service I expected to receive.

New location, open floor plan, friendly helpful staff.

My experience was great. My freezer pooped out and I needed an urgent replacement. I ordered it online for pickup, received a message that it was ready about 15-20 minutes later. I entered the store, they scanned the email/purchase confirmation I received, told me to bring my car to the front of the store, and put it in for me. Everyone was efficient and polite. The price was good as well. Great experience all around.

I asked geek squad for help and advice because I also needed to service iphone and ipad and asked if they did this on in home service, (because I am elderly and handicapped and cannot go to the store) I was told that in home service would cost $130 with tax which I agreed to pay if they serviced all three devices; I emphasized th at it would be my laptop and iphone and ipad; I was assured by the online technician that it would be done. When the technician arrived at my home, he said that they do not service iphone and ipad and would not do it. why did he lie to me? I paid $130 which was taken out of my account immediately and was told there is no refund, so he removed a small virus from my laptop which took two seconds and which could have been done on line for free and ended the visit. I am now out of $130 for doing nothing. I called best but and was brushed off. why do you treat long time customers this way? It is unfair. I think I am entitled to a refund since I got no service. Theresa Hanowitz