I asked geek squad for help and advice because I also needed to service iphone and ipad and asked if they did this on in home service, (because I am elderly and handicapped and cannot go to the store) I was told that in home service would cost $130 with tax which I agreed to pay if they serviced all three devices; I emphasized th at it would be my laptop and iphone and ipad; I was assured by the online technician that it would be done. When the technician arrived at my home, he said that they do not service iphone and ipad and would not do it. why did he lie to me? I paid $130 which was taken out of my account immediately and was told there is no refund, so he removed a small virus from my laptop which took two seconds and which could have been done on line for free and ended the visit. I am now out of $130 for doing nothing. I called best but and was brushed off.
why do you treat long time customers this way? It is unfair. I think I am entitled to a refund since I got no service.
Theresa Hanowitz
Response from Best Buy
March 01, 2026
Good Afternoon, Theresa,
We absolutely understand how you are feeling after not getting the assistance you needed when looking to have your iPad, iPhone, and computer serviced. We would be happy to look into this situation with you. Please feel free to send us a private message on social media, so we can partner you with a specialist. Make sure that you mention your Google review case ID in your message: #124375.
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Best buy is always great. The staff is helpful and friendly. The Geek Squad is amazing
Leonard S
February 14, 2026
I visited the Patchogue, NY location to purchase an all-in-one printer. They didnt have it in stock, but were very helpful in locating a store that did, they were also willing to honor a competitors price guarantee. When I went to the Stony Brook, NY store, I was ready to purchase the printer along with 2 other items. The manager would not honor the price guarantee and said "that's too much of a discount". I left the store without any of the items, I stopped at Staples and purchased the 2 additional items I was buying at BestBuy and then I ordered the printer online. I then contacted the BestBuy online customer service and they admitted the Stony Brook, NY store mishandled the price guarantee..... Best not to shop at BestBuy, do not live up to what they offer.
Response from Best Buy
February 14, 2026
Hello Leonard,
We can see why you’d be upset if you could not utilize our Price Match Guarantee. And we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented and see if we can assist in any way. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #117278 in a private message. We’re here to listen and help however we can.
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PENGQI Y
February 13, 2026
服務態度尚可,價格不錯,主要是我喜歡線下購物即買即用的感覺