Frequently Asked Questions About Best Buy Stony Brook
How do I check product availability at the Stony Brook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Stony Brook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Stony Brook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Stony Brook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2284 reviews)
chuck m
November 12, 2025
3 out of 5
I recently visited this Best Buy to purchase a SSD I saw the same one on Amazon for $20 less so I went to the counter to price match it took him quite a while I'm not sure if he was just reluctant or something else but I had the Amazon website up and it was clear to see finally after 20 minutes he recruited the help of another employee he did the price match in less then two minutes. Considering the tens of thousands of dollars I have spent in Best Buy over the years I think a $20 price match would've been a lot smoother but I guess it's my fault I could've just ordered it from Amazon which would of came the next day.
Response from Best Buy
November 12, 2025
Hello Chuck,
Thanks for letting us know about your experience on your price match attempt. We can see why you would be concerned. We'd like to look into this further. Can you contact us social media when you have a chance? You can find us at a Social Media platform listed below and reference Google Review #68207 in a private message.
Facebook (https://bby.me/u43cpr)
Twitter/X (https://bby.me/3ueq4n)
Instagram (https://bby.me/43tltu)
Michael s
November 11, 2025
5 out of 5
Elias helped me find the specific wire I needed for an old church speaker system for my wedding the next day, I was in a rush and he was able to help me in my time of need. Thank you man!!!!
Omaid M
November 10, 2025
1 out of 5
So Best Buy now has a policy where they will only return things within 15 days of purchase. I bought a Rode microphone and I wasn’t told about this change. When I purchased it, the cashier clearly told me I had 30 days to return the item. Best Buy isn’t doing well so they are attempting to sell a 50$ per month membership for the chance to return items past the 15 days mark.
It’s unfortunate Best Buy doesn’t care for the people buying their products. I’m going to make sure to Boycott Best Buy and tell everyone I know to as well. Really disappointing.
BUYER BEWARE !
Tony C
November 09, 2025
3 out of 5
The new store has no sound room or any real Audio equipment. Reminds me of an apple store. Very cold atmosphere. Definitely not a fan of the new layout.