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Frequently Asked Questions About Best Buy Staten Island
How do I check product availability at the Staten Island Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Staten Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Staten Island stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Staten Island Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3337 reviews)
Andres R
October 30, 2026
2 out of 5
Why did it take 2 weeks just to ship out my device for repair? When I try to get update on order no one will tell me anything. I get a tracking number today saying it was just shipped out today to the repair center? I gave them my device on October 15th 2026. What were they doing this whole time?
Response from Best Buy
October 30, 2026
Hello!
Waiting two weeks for your device to be shipped out for repair is understandably disappointing and frustrating. We know how important it is for repairs to be handled quickly and efficiently, and for customers to receive timely updates throughout the process.
If you would like to discuss your experience further please reach out to us at any of our social media accounts.
Facebook (https://bby.me/yz16jX)
Twitter/X (https://bby.me/2fxv5b)
Instagram (https://bby.me/mxgWim)
Be sure to mention your Google Review number, #245982, in your message. Thank you.
Edi S
October 24, 2026
5 out of 5
An Armenian Church where your soul finds rest
ნიკა ლ
October 24, 2026
1 out of 5
rude staff. just one guy help me and make his job perfectly
Dickson O
October 11, 2026
5 out of 5
Customer service was excellent. George by the phone unit attended to all my needs and exhibited true professionalism.