Best Buy Staten Island

Had a great experience at this Best Buy. Andrew has helped me out multiple times, and he’s always fast, helpful, and easy to work with. He knows what he’s doing and makes the whole process quick and smooth every time. Really appreciate the consistently great service!

I had a great experience at Best Buy thanks to Dana. She was patient, understanding, and made a potentially stressful moment feel smooth and easy. She took the time to listen, explained everything clearly, and made sure I left feeling taken care of. Really appreciated her help.

I bought a washer and dryer two weeks ago, and they were delivered three days later. My plumber came to install the laundry set, but when we turned it on after installation, it turned out the washer was defective from the factory. That same day, we went to Best Buy to file a claim, asking them to take away the defective units and provide new, working ones. They scheduled the delivery for Friday between 10:00 AM and 1:00 PM. I called my plumber at 10:00 AM to disconnect my water heater so the laundry set could be installed, but the delivery never happened. The first three times I called, I was told the items were out for delivery and would arrive by the end of the day; they never showed up. When I called again, I was told the washer and dryer hadn't been loaded onto the truck because the truck's cargo area was too small—that was their excuse. After nine hours, my plumber had to leave, and I had to pay him over $300. Best Buy never gave me an answer regarding the delivery and doesn't know when they'll try to deliver it again. It was terrible service.

Anthony the best; he helped me and answered all my questions, and I left very happy with my new purchase.