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Frequently Asked Questions About Best Buy Staten Island
How do I check product availability at the Staten Island Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Staten Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Staten Island stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Staten Island Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3341 reviews)
Arturo B
November 10, 2026
5 out of 5
My experience today at this best buy with the worker named Vanessa was amazing I walked into the store today to buy a TV that the app said the store had in stock and when I arrived there i received very little help from the younger employees especially from the one younger blonde lady sitting in the entrance @7:00pm on Nov.10th she was doing nothing but giving attitude to customers and being rude to the older employees. I had made my decision to leave when this sweet women named Vanessa completely turned my experience around by taking her time to explain to me that she could order the TV for me since they did not have it in stock Vanessa was such a good saleswoman that not only did I order the TV I went to buy, I ordered ANOTHER TV I wasn't even planning on getting she was the Best!!!! She has the type of customer service most companies LACK these days which is basic human connection and interaction w/respect She deserves a raise!!!
If it wasn't for the help I received from Vanessa, I would have given this Best Buy a 1star review cause of the treatment from the blonde girl and the fact that they only had Vanessa at register checking out a long line and the other employees were just looking stupid talking trash.
Samara V
November 05, 2026
5 out of 5
I came for the Legend of Zelda game drop and Darius was extremely helpful and a great employee! Thank you Darius
Ahsan
November 03, 2026
1 out of 5
I think they are selling refurbished products in new boxes
Andres R
October 30, 2026
2 out of 5
Why did it take 2 weeks just to ship out my device for repair? When I try to get update on order no one will tell me anything. I get a tracking number today saying it was just shipped out today to the repair center? I gave them my device on October 15th 2026. What were they doing this whole time?
Response from Best Buy
October 30, 2026
Hello!
Waiting two weeks for your device to be shipped out for repair is understandably disappointing and frustrating. We know how important it is for repairs to be handled quickly and efficiently, and for customers to receive timely updates throughout the process.
If you would like to discuss your experience further please reach out to us at any of our social media accounts.
Facebook (https://bby.me/yz16jX)
Twitter/X (https://bby.me/2fxv5b)
Instagram (https://bby.me/mxgWim)
Be sure to mention your Google Review number, #245982, in your message. Thank you.