Came here to purchase a watch ⌚️. Looked around for a sales person ,but no luck. Decided to go to the front greeter and ask for a sales person. "Someone should be with you soon".
20 minutes later, still no one.
Will never go back to that store.
Response from Best Buy
March 06, 2026
Hello, Ed,
Thank you for your review. While we certainly wish your experience had been more positive, we appreciate you taking the time to share it with us.
To formally document your feedback, feel free to reach out to us in a private message or DM on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 126351.
Very upset 😡 with the salespeople at the AT&T part of Best Buy, especially Caroline Tejada, who made the sale.
They misled me saying that I can keep my original phone # and about offering the first 45 days of service for 'free' with the phone, saing that I was only going to be charged sales taxes on the phone.
Response from Best Buy
March 05, 2026
Hello,
Thank you for sharing this with us. We can appreciate wanting to keep your original phone number when switching to a new phone. It's understandable that finding out that this wasn't done and that you owed for the service sooner than expected, isn't welcome news. We'd be happy to look into this with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/8wi2c1), Twitter/X (https://bby.me/kcce8t), or Instagram (https://bby.me/nl1fmw), and refer to your "Google review #125817".
Didn't feel safe in this bestbuy. Too many people loitering and staring at me while I browse and make my purchases. I did not feel comfortable shopping here. Ill be visiting a different store or buying online.
Response from Best Buy
February 28, 2026
Hello, Nik,
Thank you for reaching out to us. It saddens us to hear that your recent experience was not a positive one, especially when needing courteous customer service. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter: @BestBuySupport
Please mention "Google Review, Conversation #124146" when contacting us on social media.