Sometimes you get good deals at Best Buy. I have been recently disappointed in purchasing warranties for Apple products . I love apple products - - but best buy has changed their policy on returning Apple Care warranties . If you purchase an apple product with Apple care through Best Buy and want to return it you will only receive a refund for Apple products - - not Apple Care. Best Buy has a new policy that they no longer give back money for Apple Care Purchased. If you are going to purchase Apple products and want an extended warranty you are better off buying Apple care directly through Apple. I feel purchasing products directly through Apple is more convenient and less of a hassel if you need to return product.
Response from Best Buy
February 15, 2026
Hey there, Dawn,
We understand your concern surrounding the issues you encountered with your Apple Care. We would love to hear more about your experience. Please send us a private message on Facebook (https://bby.me/qmp1s6), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #117508".
Taylor C
February 13, 2026
Was literally left waiting for someone to help me. No one showed up, after me asking twice for assistance.
Response from Best Buy
February 13, 2026
Hello,
It's unfortunate that you did not get the help you needed, even after asking. We completely get how frustrating that is. We would like to get some additional information about your recent visit and document your feedback.
Please connect with us by sending a private message on one of the below social media platforms. You may also include the Google review number 116800 as reference.
X: https://bby.me/nzxign
Facebook: https://bby.me/2yxfpj
Instagram: https://bby.me/uc2pjw
Best Buy on Staten Island is top-notch! Needed a new TV and some accessories—staff were super knowledgeable, walked me through options without pressure, and even helped set up price matching. Store was clean, well-stocked, and checkout was quick. Great selection of electronics, appliances, and geek squad support. Best experience I've had at a big-box tech store—highly recommend!
Worse employees i spend almost an hour waiting and asking for help every worker I ask for help they say they were getting someone and all they do is walk around the store doing nothing very disappointing I guess I take my business somewhere else
Response from Best Buy
February 11, 2026
Hi, Obed,
Thank you for sharing your feedback regarding your experience with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
Please message us through one of our social media channels below:
X/Twitter (https://bby.me/zmd5fd)
Instagram (https://bby.me/f5mctv)
Facebook (https://bby.me/u7dj9a)
Be sure to send the full details of your situation. Also add Google Review 116024. We look forward to hearing from you.