Frequently Asked Questions About Best Buy Staten Island
How do I check product availability at the Staten Island Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Staten Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Staten Island stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Staten Island Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3310 reviews)
Dana g
August 14, 2026
1 out of 5
Horrible place. Was talked into buying a more expensive tv because it was good quality. The tv has horizontal and vertical lines through it after 3 weeks. I was told to call LG. They have been no help and still waiting for them to call me with a resolution. It’s been 2 months. Best Buy will not do anything to make this right. I’ll never shop there again.
Response from Best Buy
August 14, 2026
Hi, Dana,
Thank you for taking the time to share this review here, although we hate to hear your new TV is already having some issues. We would be happy to connect with you to see how we can help.
To get started, please send us a message on Facebook ( https://bby.me/OTRWYt), Twitter/X ( https://bby.me/lYK2or), or Instagram ( https://bby.me/NvEzuW). Please also include a note stating you are reaching out from a Google review by including this reference number: 203278. We look forward to hearing from you!
Raymundo C
August 14, 2026
5 out of 5
Great help when ask and needed
Vinnie C
August 03, 2026
1 out of 5
Intentionally left on hold and been hung up on twice. Terrible service from terrible people.
Response from Best Buy
August 03, 2026
Please feel free to reach out to our support teams on social media, so we can better assist you.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
When reaching out, please reference your Google Review 197518.
Frankie G
August 02, 2026
1 out of 5
This Best Buy use to be good. Sucks now. You walk in and all you see are customers all around. No workers in sight. Gotta make it a mission to find someone to help you and hope they don’t disappear on you. Best place to go and waste your time waiting for a worker to appear
Response from Best Buy
August 02, 2026
Hello,
It's unfortunate that you're not able to get assistance during your visit. We get why you would be frustrated. We know how important it is to be able to get your questions answered. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 197156 in your message to us.
X: https://bby.me/diQlvZ
Facebook: https://bby.me/ncpkOs
Instagram: https://bby.me/lnV0FG