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Frequently Asked Questions About Best Buy Staten Island
How do I check product availability at the Staten Island Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Staten Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Staten Island stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Staten Island Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3325 reviews)
Verde L
September 17, 2026
3 out of 5
Cashier was on point. Despite having so many employees offered aide while I was utterly lost as to find what I needed to procure.
BdayClubNYC I
September 13, 2026
1 out of 5
Dear Managers, when your called to the register by your employee, your there to resolve the issue, NOT go hide!!
SmH....
مطبخ ر
September 12, 2026
1 out of 5
I purchased this TV on January 9, 2026, and it was delivered today, September 12, 2026. When I took it out of the box and opened it, I found it looking like this!!!!!!!!
Jashley M
August 30, 2026
2 out of 5
Store is overall clean and SOME nice employees, today was straight attitude at the geek squad. Had one guy barely attend us because he was the only “ one” on this floor ( which I get). And after giving us some attention just a nasty tone. Up until another coworker came and the employee ( the “only one on the floor) was complaining about us to the coworker that just came. All this in-front of me. Why would u complain in-front of a customer? The Employee that came in was nice and helped. This Best Buy needs more people on the floor , so us customers don’t get the nasty attitude of these employees that have a bad day. Truly hopes he has a better one tomorrow. Hire more people.
Response from Best Buy
August 30, 2026
Hello,
This is never what we expect to hear. We understand why you would be disappointed in the level of service received, especially when waiting for assistance. We would like to speak with you more regarding your visit and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 215660 in your message to us.
X: https://bby.me/jU4lGq
Facebook: https://bby.me/5hJAnC
Instagram: https://bby.me/aysBHE