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Frequently Asked Questions About Best Buy Staten Island

How do I check product availability at the Staten Island Best Buy?
How do I check my order status?
My local Staten Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Staten Island stores’ holiday hours?

Recent Reviews

4.1
(3204 reviews)
Dilshod G
December 25, 2025
5 out of 5
Nice stote and great customer service!!!
Iris M
December 23, 2025
1 out of 5
The worst customer service my daughter and I has ever received. Her Nintendo switch stopped working properly and I was ok because I had a warranty on her Nintendo Switch. But when I get there the lady from customer service told me it had expired just three days ago., They refused to honor it . Not only that, their attitude was miserable and unhelpful. They gave me a card to explain the situation, and when I called, the service was even worse. It was like talking to an AI; there was no empathy or consideration for me as a customer, or for my daughter, who was with me in the store. They wouldn't even extend the warranty by a couple of days, even though it was the Christmas season, despite the fact that I had paid for two years of protection. Absolutely no humanity.
Response from Best Buy
December 24, 2025
Hello, Iris, We appreciate you taking time to share your feedback. Having an item break after the warranty expires can be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/21h73t), Twitter/X (https://bby.me/6tolzq), or Instagram (https://bby.me/az1x7s). Please reference Google Review #94121.
Nick M
December 18, 2025
2 out of 5
Best Buy… What happened to you? First of all the outside looks abandoned all the lights under the canopy are out and broken. Second of all your inventory in the store is not only almost nonexistent but it’s a disaster… Very messy shelves and half empty why would I shop in a store like this? The guys on the floor are great. They really do try to help but the store is a disaster and the inventory is terrible. Management needs to step up
Randy S
December 17, 2025
5 out of 5
Great customer service. They had what I was looking for and other options. Service desk assosiate was very knowledgeable of all products.

About Best Buy Staten Island

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