Best Buy Staten Island

Best Buy… What happened to you? First of all the outside looks abandoned all the lights under the canopy are out and broken. Second of all your inventory in the store is not only almost nonexistent but it’s a disaster… Very messy shelves and half empty why would I shop in a store like this? The guys on the floor are great. They really do try to help but the store is a disaster and the inventory is terrible. Management needs to step up

Great customer service. They had what I was looking for and other options. Service desk assosiate was very knowledgeable of all products.

I had reserved a brand-new ROG XBOX Ally X which is a highly sought after item and quickly sells out from Best Buy and waited several weeks for pickup. When I arrived at this location for pick up, the associate brought out a box that had no plastic wrap and the seal was already cut open. He insisted the item was “new,” even though the packaging clearly showed otherwise. He continued to gaslight me even with those two facts I restated to him until I asked him to open the box, and the device inside had visible fingerprints on the screen, confirming it had been used or returned. This was obviously an open-box unit being presented as new. I ended up getting a refund, but the situation was extremely disappointing. Customers should not have to argue to avoid being handed a used product when they paid for a sealed new one. Best Buy needs to address how this store handles returns and open-box items so it doesn’t happen to someone else. I had to leave without the paid item I anticipated weeks for after being gaslighted by a Best Buy employee here

Disappointed with the service here. The staff seemed to judge customers based on appearance, which created an uncomfortable and unfair experience. On top of that, the wait was excessively long. Customer-service training is definitely needed.