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Best Buy Staten Island
Services Offered
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Frequently Asked Questions About Best Buy Staten Island
How do I check product availability at the Staten Island Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Staten Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Staten Island stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Staten Island Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3090 reviews)
Anthony D
March 22, 2025
1 out of 5
If i could give 0 stars i would but unfortunately i can’t. Tried having gas range delivered 4 times and no one shows up calls or even when it says it’s going to be delivered it never shows up. Not sure how incompetent people can really be but it’s a joke no costumer service or care in the world wouldn’t recommend doing business with Best Buy a day in my life.
jack l
March 19, 2025
1 out of 5
I went in today to buy a drive, waiting for one hour and get no help from any staff inside, they just work there for salary, they don’t care about their customers, Best Buy managers should pay attention to their employees working attitude, they don’t care about customers services.
Response from Best Buy
March 19, 2025
Hello, Jack,
Thank you for providing your feedback on Google. Receiving a poor customer experience from the store is frustrating. We would like to hear about your store interaction, here at the corporate office. Feel free to reach out through social media privately the links. When you are reaching out mention "Google Review 64945529", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Loopie L
March 11, 2025
2 out of 5
Friendly staff, but not knowledgeable it seems unfortunately. Been waiting 2 MONTHS just to get my a new power supply & STILL waiting for them to fix my blue screen of death on my PC. They couldn't even find the reason why my pc has blue screen of death SMH. Any other actual pc place would've gotten this simple job done by at least 1 week. ABSOLUTELY TERRIBLE service SUPER long wait time...canceling membership
Response from Best Buy
March 11, 2025
Good Afternoon, Loopie.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64914095" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey
Michael E
March 07, 2025
1 out of 5
Genuinely would give this place 0 stars if I could. I went to return something online that online states “no restocking fee unless opened” and the package was unopened however it DID NOT COME with a tape piece sealing it. The manager acknowledged THAT MOST OF THESE ITEMS DONT COME WITH THESE TAPE PIECES, and then still proceeded to tell me that it was opened by me and there is no way that we can prove that it hasn’t been opened, EVEN THOUGH THEY DO NOT COME WITH A SEAL. I then told the man that I did not use it and it came like that, and he CONFIRMED most come like this and still wanted to charge me a restocking fee. Worst customer service.
Response from Best Buy
March 08, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my in policy returns will be processed quickly and efficiently. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64902707".
Full Name
E-mail Address
Phone Number
Regards,
^Josh