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Best Buy Staten Island
Services Offered
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Frequently Asked Questions About Best Buy Staten Island
How do I check product availability at the Staten Island Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Staten Island Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Staten Island stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Staten Island Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3075 reviews)
Alden J
February 11, 2025
5 out of 5
Tight ship, friendly employees and quality open box items.
Julian A
February 09, 2025
1 out of 5
I purchased this laptop on 1/15/25 online and had it delivered. NOT EVEN A MONTH LATER IT HAS STOP TURNING ON. For the first 2 WEEKS perfect. As soon as my return/ exchange warrant ended after 15 days my laptop subsequently stopped turning on. No damage in ANY CAPACITY, it literally left my room once. THE CHARGE LIGHT COMES ON AS SEEN IN THE PICTURE BUT IT WILL NOT POWER UP. Ive tried the factory reset and everything else HP recommends on their site. STILL WONT POWER ON.
Yes it is refurbished (EXCELLENT TIER), However in spite of that, I HOPED best buy could at least provide a product that would get me through the rest of my school semester (NOT EVEN 100 DAYS, THE LAPTOP DIDNT EVEN LAST 100 DAYS). And to top it all off, Best buy wants me to PAY MORE for a diagnostic? Yall can't even diagnose the issue without running my pockets some more? After yall sold me a faulty piece of DOODOO? Best Buy on Richmond Ave at the Staten Island mall, This is shameful. Please do better.
Response from Best Buy
February 09, 2025
Hello, Julian,
An item that stops working unexpectedly is never a good experience, especially when it is shortly after purchase. We absolutely understand how you are feeling after not getting the assistance you needed when you reached out. We would love to connect with you and review this situation in depth. Please feel free to send our team a private message via social media, so we can partner you with a specialist. Don't forget to include your Google review case ID in your message: #64794953.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Timothy D
February 08, 2025
5 out of 5
I LOVE THIS LOCATION
Mark
February 05, 2025
1 out of 5
This place is a shell of itself. And to find someone to help you! 🤣. Sell your Best Buy stock now!
Response from Best Buy
February 05, 2025
Hello, Mark,
Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving attentive customer service. We appreciate your feedback and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64780217" when reaching out via social media.
Thank you,
^Ruby