Frequently Asked Questions About Best Buy Stony Brook
How do I check product availability at the Stony Brook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Stony Brook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Stony Brook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Stony Brook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2360 reviews)
John P
September 04, 2026
1 out of 5
I don't prefer leaving bad reviews. I honestly don't blame the Salesman either. My wife and I bought and I had to cancel LG Counter Depth refrigerator. Salesman told us if we find a lower price in next two months Best Buy would match it. I searched internet this evening. I found same Model for $1499 at Sears and $1595 at another seller. Best Buys price was $1849.99. Apparently according to Night Manager Best Buy has a specific list of competitors they are allowed to match. My advice is do your due diligence before purchasing anything at Best Buy. Glad I found this out before delivery on 9/7/26. Once again Salesman was not to blame at all!!
Response from Best Buy
September 05, 2026
Hello there, John!
Thank you for taking the time to reach out on Google with a review. It fully makes sense wanting to get the best deal possible. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #218294 in your message. You can find us here:
Facebook (https://bby.me/51qzsC)
Twitter/X (https://bby.me/mBjGcT)
Instagram (https://bby.me/w9WIE6)
We hope to hear from you!
Edward O
September 04, 2026
1 out of 5
Went to buy Google 5 watch. Could not get any assistance. Sent to three different area before I found watch and then could not get anyone to help. Just walked out. Store was not busy. Ordered on Amazon.
Response from Best Buy
September 04, 2026
Hello Edward,
We can see why you’d be upset, and we’re really grateful you took the time to share your experience with us getting help is the first step of providing customer service. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #217993 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/llex3W)
• Twitter/X (https://bby.me/aPojI5)
• Instagram (https://bby.me/0S9oui)
Dr. T
August 31, 2026
1 out of 5
Rude staff
Response from Best Buy
September 01, 2026
Shopping in our stores should be a pleasant experience, and we understand the frustration when you felt we missed the mark. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/QUg0V3), Twitter/X (https://bby.me/Uacxjx), or Instagram (https://bby.me/7ZpgLj), and mention your Google review, 216310.
Kayla
August 30, 2026
1 out of 5
Stop putting 3rd party items on your website. I was told by customer service on the phone to bring the item in and I’d have no problem returning it. Then, I go there and told I can’t return it.