Frequently Asked Questions About Best Buy Stony Brook
How do I check product availability at the Stony Brook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Stony Brook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Stony Brook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Stony Brook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2340 reviews)
Andrew S
June 24, 2026
5 out of 5
i went in to buy a very cool expensive item and brian was very VERY helpful. please reward him with many years of good luck and money or something. the world needs more brians.
Ameen A
June 13, 2026
5 out of 5
Sorry for not getting the geek squad employees name but It started with a j I think but she was wonderful helping me out because somone in corporate messed up my account and messed up my extended warranty THAT I payed for and helped us for a for at least and hour on the phone with corporate to help get my extended warranty back she was wonderful and I will be going back to this location bc of her and her actions
Evan N
May 10, 2026
1 out of 5
Terrible customer service - Michael Majano
Response from Best Buy
May 10, 2026
Hello,
Thanks for your review. This is never something we expect to hear. We would like to get more information about your experience and why it was a negative one for you. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 150966 in your message to us.
X: https://bby.me/49ccZB
Facebook: https://bby.me/QlzTaJ
Instagram: https://bby.me/iohmFu
James
April 30, 2026
1 out of 5
I tried to have my PC sent to the manufacturer to have them fix it via geek squad. The employees said they couldn’t ship out my product because companies like ibuypower wants their customers to go with them only. Which isn’t true since I have a friend that’s a CIS in Best Buy and he said he’s sent dozens of PCs to the manufacturer to have them fixed. He even said that this district was shady so if you have any similar problems such as me do not bring your device to this Best Buy. Bring it to some other Best Buy.
Response from Best Buy
May 01, 2026
Good morning,
Thanks for sharing your feedback with us. We can understand wanting the help in sending your computer to the manufacturer for service, but being told that it'd need to be repaired by our Geek Squad instead, isn't ideal.
We'd be happy to review this further with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/SWrLV1), Twitter/X (https://bby.me/wLjaP5), or Instagram (https://bby.me/Q2daz0). Please also refer to your "Google review #147587" in your message.