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Come see our new look!
Explore our new shopping experience in Stony Brook.
Services Offered
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Frequently Asked Questions About Best Buy Stony Brook
How do I check product availability at the Stony Brook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Stony Brook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Stony Brook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Stony Brook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2376 reviews)
ROSS G
October 17, 2026
2 out of 5
It took me about 10 purchases to decide to leave a review here, from the effect of monitors to defective PCs a bad customer service and to young people who don’t know how to deal with customers. The customer service part of this business is lacking. It’s very good customer service when they’re selling you something. It’s very terrible customer service when you’re having a problem with something I do audiovisual for a living and I’m very well-versed on my knowledge of electronic products. To have a bad TV, wait for two hours for the replacement, have the 18 year-old kid who has almost 0 experience. Tell me that I’m wrong only to find out an hour later that he was wrong and not even apologize is infuriating. I will probably still shop here, but I will keep it very limited, I have had several stressful experiences here in the last 12 months.
Response from Best Buy
October 17, 2026
Hello there, Ross!
Thank you for taking the time to reach out on Google with a review. It fully makes sense wanting friendly and professional support in store. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #239710 in your message. You can find us here:
Facebook (https://bby.me/NMGUfO)
Twitter/X (https://bby.me/x9XZc1)
Instagram (https://bby.me/ConZjM)
We hope to hear from you!
Leo a
October 16, 2026
1 out of 5
The website says they sell and INSTALL car audio. I walked in and they looked at me like I had two heads. They don’t sell nor install car audio. I wasted an hour driving here
Juan C
October 15, 2026
1 out of 5
Muy mal servicio no te tratan con respeto aunque tengas membresía no sigen los procesos no recomiendo esta tienda es pésima.
Dominique T
October 09, 2026
1 out of 5
if I could give 0 stars I would. if you like spending three grand and running in circles for over a month to get these appliances put in this is your place =) no one communicates and you can never get a straight answer.