Best Buy Stony Brook

Heed my warning about @Best Buy, they don’t care about their customers or customer service! Let me tell you about my story… I bought a refurbished (certified by Geek Squad) MacBook Pro on October 17th, 2025. All was good with it until I started having problems with it this week. The battery started not holding a charge and would die as soon as I unplugged it from the wall. I made a Geek Squad appointment at the new Stony Brook store this morning for them to take a look at it. I explained to them what was going to and they told me that it sounded like a battery issue (which i knew already) and the don’t cover that nor do they repair Apple products and the Stony Brook Best Buy, I would have to go to the Patchogue Best Buy or the Apple Store in the mall. How they don’t repair stuff they sell at their store is beyond me. So I leave the Best Buy and make an appointment at the Apple Store in the mall. I had 2 hours between the Best Buy visit and the appointment at the Apple Store so i decided to make Call #1 to Best Buy customer service. The Customer Serivce Rep said there was nothing he can do and I have to take it back to the store i got it from, but I didn’t get it from a store because I ordered it off of Best buy.com and the store I just left (StonyBrook) just told me there was nothing they can do. After talking to him I figured I would call the Geek squad at the Best Buy in Patchouge before wasting my time and gas going there. I looked up the number of Best Buy in Patchouge and called them. Best Buy customer service answered which is now call #2 to them. I explained to her everything again and told her I just wanted to talk to them before I go there so I don’t waste my time. She told me “ If i connect you to them I will have to charge you for the call”. Charge me to ask them a question before I waste my time?…. Complete BULLSHIT! Now it is time to go to Apple…. I go to apple, explain everything to the person at Apple (who was amazing) and he said they would have to run a diagnostic test to figure out what is going on. The test was ran and it was determined that the battery was in fact no good and the computer is older then what was stated when I bought it and will not be able to handle any Apple updates moving forward…. Which deems the computer useless. Best Buy should have never sold this computer to anyone! So not only do I have a computer that needs to be plugged in to use, I can’t do any updates which means there will be issue with it in the very near future! Basically the computer was a Lemon from the start. So now I call Best Buy customer service again which makes it call #3 now. I explained everything to the customer representative again. To make a long story short…. She told me because it is out of warranty and past the return date there is nothing she can do. I explained to her that I have been a member of Best Buy since 2004 and have purchased many things there not returning a single item ever, which I was hoping she would realize I was what they like to call in retail a “VALUED CUSTOMER”! Nope.. She said once again there is nothing she can do. Not to mention I said 5 times my name was JOSEPH.. She still called me ma’am the whole call. Well after being a member of Best Buy for 22 years I have cancelled my credit card through them and will NEVER buy another thing from them again. They’re have by far the worst customer service ever. After looking up customer reviews on google reviews…. I’m not the only one thinks has happened to! I usually don’t do this but this hit my last nerve and I don’t want to see this happen o anyone else. Please be careful when buying anything from Best Buy!

Asked for help waited 20 minutes no acknowledgment, saw a bunch of employees having a powwow with themselves. Will definitely bring my business elsewhere

Return policy sucks! Buy from Amazon! I purchased a portable charger for a Christmas present. My daughter wanted one that was MagSafe. So after Christmas I ordered her a new one and it was supposed to arrive at the store on 1/14/26. I planned on returning the old one and picking up the new one on that date. Well the new one never got there on time. Went into the store on 1/16/26 to return the old one and inquired about the new order. They explained to me that the return window had lapsed on 1/15/26 and I could not return it. Literally there one day after and they couldn’t help me out. I spoke to someone on the customer support line and they couldn’t help me. I liked supporting my local stores, but this is ridiculous. I would never have this problem with Amazon.

I purchased screen protectors for three of our phones from Best Buy because they came with an unlimited lifetime warranty. At the time of purchase, we were clearly told that whenever the screen protector needed replacement, Best Buy would replace and install it for us. The first replacement was done without any issues and it was a pleasant experience. However, when I went back yesterday for another replacement, I was told that Best Buy has changed its policy. I was informed that installation now costs $8 each time unless you have a paid membership, otherwise you have to install it yourself. This was very disappointing. If policies have changed, they should apply to new buyers, not customers who purchased under the old terms. We bought these screen protectors based on the original agreement, and changing the conditions afterward does not make sense. This feels unfair and misleading to existing customers. Overall, the product itself is fine, but the policy change and lack of honoring original terms left a bad impression.