No sense of urgency. Cancelled Geek Squad In-house Tv installation the day before without notice. I don’t work at McDonald’s and I had to move things around on my schedule to make the appointment they so callously cancelled. No worries, I will have Amazon install my new TV. Best Buy will never get another dime from me. I will buy from Amazon, eBay or the manufacturer directly. This type of apathy & laziness will be why there will be mass layoffs and workers replaced by AI/automation.
Response from Best Buy
July 28, 2025
Hello,
Thank you for the review. I can understand your frustration with having your installation cancelled. I would feel the same.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/p687ww), Twitter/X (https://bby.me/kfk3oc), or Instagram (https://bby.me/i23c1x). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 21701.
Regards,
^ Kristy
There staff entrance very polite and smart
Terrible location. Do not recommend unless you actually need whatever your there for. Staff severely ignorant and incompetent. Three people in the entire store who actually work! They have very little in actual stock. Just go somewhere else. Target is around. So it home depot.
Response from Best Buy
July 23, 2025
Hello Chrystal C,
It saddens me to hear that your experience at the Valley Stream location didn't go so well. I can totally understand that feeling of a disappointing customer experience. I would like the chance to improve our service by getting your customer insight. Can you reach out to us at one of the Social Media Links below and reference Google Review #19255. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. I look forward to hearing from you!
Facebook (https://bby.me/x315zr)
Twitter/X (https://bby.me/tnmc8i)
Instagram (https://bby.me/bxbot1)
Google Review #19255
Thanks,
^Ezra