Best Buy Valley Stream

Disguisting like a war hit inside the store.

I rarely leave negative reviews, but after what my parents have experienced with Best Buy Valley Stream, I feel obligated to warn others. On April 19, my parents purchased a television for approximately $1,400 and opened a Best Buy credit card to complete the purchase. The balance was paid immediately. The TV was scheduled for delivery the following week. The TV never arrived. What followed was over six weeks of endless phone calls, store visits, conflicting information, broken promises, and complete lack of accountability. There was no courtesy call, no text message, no email, and no explanation regarding the missed delivery. I personally called multiple times on the scheduled delivery date and was repeatedly told that a supervisor would contact me. No one ever did. The next day, I called again and was transferred from one department to another with no resolution. We were told the delivery was handled by a third-party company. Then we were told it would arrive Monday. Then Tuesday. Then another date. It never arrived. My parents made additional trips back to the Valley Stream store seeking answers. Each time they were reassured that the television would be delivered. It never was. Eventually, we requested a refund. At that point, we were informed that a refund check from Citibank would arrive within 5–7 business days. It never arrived. Since then, we have received different answers from different representatives. One said 5–7 business days. Another said 30 days. Another could not locate the refund information at all. As of today, more than six weeks later, my parents still do not have the television they paid for and still do not have their $1,400 back. The most frustrating part is not even the missing television or the missing refund. It's the complete absence of communication, ownership, and customer care throughout this entire process. For a company as large and established as Best Buy, this experience has been shocking. We are now documenting every interaction and escalating this matter further because no customer should have to spend months chasing a product they never received or a refund they were promised repeatedly. I sincerely hope someone in management takes this seriously and finally resolves this situation.

They didn't have a screen protector in stock for a phone I purchased with them. Salesperson gave me the wrong size case. Came back next day and the return line was very long. Not the smoothest experience. Employees were very nice.

I love this place to play.