Frequently Asked Questions About Best Buy Valley Stream
How do I check product availability at the Valley Stream Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Valley Stream Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Valley Stream stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Valley Stream Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5898 reviews)
Kim S
March 28, 2026
3 out of 5
Lines are long for check out. Sometimes it hard to find someone to assist you with questions
Response from Best Buy
March 28, 2026
We understand the frustration when it takes longer than expected to get help in one of our stores. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/hMSQ5t), Twitter/X (https://bby.me/ImtKqb), or Instagram (https://bby.me/qMniVf), and mention your Google review, 135883.
D A
March 26, 2026
1 out of 5
Scheduled twice to get my iPhone fix and both times that told me some excuse that they didn’t have enough staff and wanted me to reschedule again.
Response from Best Buy
March 26, 2026
Hello,
Thank you for taking the time out of your day to leave a review. It can be frustrating when there's a staffing issue that affects your appointment. Your time is valuable and communication can go a long way. If you would like assistance or want to formally document your review, please send a private message to connect with us. Please include Google Review 135125.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Marve S
March 25, 2026
5 out of 5
Made an appointment on line re Mac air for 12:20 I was called exactly 12:20 Geek squad Jaabari excellent.
B
March 17, 2026
1 out of 5
Rude staff! The guy that assisted me had a really bad attitude when I refused the more expensive version of the item I was there for. I used to work in retail and I get upselling is part of the job, but the attitude was completely unnecessary.
Response from Best Buy
March 17, 2026
Hello B,
We would love to document your experience because poor customer service is never ideal, especially when trying to make a simple purchase. We can understand why you would be upset if you felt you were treated rudely. We would like to see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/7NmvhE), Twitter/X (https://bby.me/4c9xja), or Instagram (https://bby.me/jHE2kw). Please also reference Google Review #130435. Looking forward to hearing from you!