Best Buy Valley Stream

I am congratulating Ms. Shannon for converting a half star review into a five star review. It's amazing how one employee can change an entire experience! DECEPTION* I walked into Best Buy and noticed something different. A security guard grew me and asked how he might help me, I told him I was looking for a console game controller. He told me to go to the Television section. I'm thinking weird and odd. I specified again what I was looking for. He said I know, with full confidence and concluded with, they will coordinate with the gaming section and get you what you need. That quiet hesitation and umm told me he was blowing smoke. I can elaborate more on that but I'll curtail the details to advance to the next stage of this visit. TELEVISION SECTION* I am asking the same question about a controller. He says that's in gaming, I don't know why they would send you here. He pointed to the gaming section. I guess that coordination of the two sections is not going to happen. I told him that the security guard sent me here. The associate said, he's a new employee. I am tickled at this point. THE RIGHT SECTION* I am now looking at some controllers and headphones. Several employees walked by. No salutations or assistance offered. I was there for about 10 to 15 minutes. Something spectacular had just occured, a star employee came out of nowhere and ask if I needed assistance. It's amazing how other employees walked away from work, while at work, but Ms. Shannon stepped to the plate and strategicly converted this 1 star review into a 5 star review. Ms. SHANNON IS AMAZING. She help me pick out what I needed escorted me to the cash register, gave me her pitch on everything pertaining to warranties, membership, returns, credit cards, and more. Ms. SHANNON deserve recognition from the highest level. She did not avoid work, she faced the call of duty from beginning to the end of our interaction. I received a great value at a reasonable price and Ms. Shannon made me a happy customer and Ms. Shannon does possess the skills needed to retain customers. If it wasn't for Ms. Shannon, I would have walked out and went to game stop!

The place was a mess.,it was.like going through a jungle jump ,I went there for a.TV and there TVs were all the place, sales guy was awesome

Ordered online using Amazon and picked up in the store. It was fast and seamless taking about 5 minutes. Great process.

This is where I bought my phone and it was so cheap