They are fraud!
I purchased a laptop from here and I was told if I apply for BestBuy credit card, they will give me a 10% discount, but I never received. When I call the customer service many times, they say it's a reward not a discount. They don't even file my complaint.
I will take a legal action on this when I get time for that!
Response from Best Buy
August 24, 2025
Hello,
Thank you for the review. I understand your experience at Best Buy may not have been a reflection of the expectations we have in place.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/r7k1b6), Twitter/X (https://bby.me/9tlhh2), or Instagram (https://bby.me/2y2fz0). I’d recommend sending a private message or DM. Please include Google Review 34224.
Regards,
^ Kristy
Wide selection of products
This store has terrible customer service, when I bought my laptop I had bought the geeksquad insurance. Recently i had an issue with my laptop and i had to take it in' they made receiving service and were very difficult. The man at the store verified they would be unable to fix it but still shipped it out to be repaired and made me pay $80 which i thought was covered in the insurance. I would not recommend their service and advise staying away.
Response from Best Buy
August 18, 2025
Hello, Roxanne,
Thank you for taking the time to share your experience. Having a Geek Squad Protection plan is supposed to make these types of situations simple. This is not the experience we want for you, and I’d like to get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/gomxk1), X/Twitter (https://bby.me/50770o) or Facebook (https://www. https://bby.me/jb6ftq) via message with the details of your situation. Also add Google Review 30933. We look forward to hearing from you.
Regards,
^Deysha
Great customer service once they got to us. Good value on purchases. Went the extra mile to reduce costs and figure out deals.