Best Buy Vestal

Little rocky at first, but the manager stepped in and gave amazing customer service. The CSR wasn't rude at all, just following "protocol", but would have liked her to call the manager earlier since it was kinda cut and dry. Overall, for this area, I highly recommend.

Technicians and sales persons were professional and informative.

I called an hour before I went to go return a wifi hotspot device and I was told I could get a refund. I show up and I was one day past the allowed time to get my money back. Even though I called and was told yes. They thought they did me a favor by giving me store credit. To begin with they sold me the device and said after the initial data card purchase that I could switch to another provider with that exact device from Best Buy so I could purchase an unlimited plan because they did not offer one. Well, when I went to do that, I could not proceed because I needed to hold Best buys service for an entire year before they would unlock it to be used on another network. I was disgusted. So to begin with I was sold a device with false information and when I went to return it because it didn't come close to meeting my needs, I was told tough luck because I was a day late. I won't shop at best buy. I was told 4 different things by 4 different employees and absolutely none of them were correct and I couldn't even get my money back. No thanks. I'll take my business elsewhere. That is not customer service at all. That is giving false information to make your sale and that is not something I can get down with. I sold the store credit because there is not one thing I want out of best buy. Never again.

Excellent customer service. Max was very helpful and resolved my problem promptly. Highly recommend!