Best Buy Vestal

Went in today because I was told by a friend that there were pokemon cards in stock (this did turn out to be false information). I asked an employee at the counter about the pokemon cards and I received attitude back saying that "I was here all morning there are NONE in stock we are not trying to keep cards from you". Keep in mind I asked kindly and did not deserve the eye rolls I received for asking about stock. She stomped over to the card section with me and the stock was empty. I merely wanted to purchase a set I was excited to buy because of its recent release. I was not interrogating anyone, but the female employee got very defensive. I do not expect this treatment as a Best Buy customer. I do not plan on returning anytime soon now. Usually Best Buy employees are great, but please don't project your own problems onto others. I am guessing they had to deal with scalpers earlier this morning, and assumed I was a scalper as well. I just wanted to enjoy the hobby, but the vibe is ruined. Thanks! 😔

Best Buy is great. They have high quality everything. I bought a TV from them and it works great.

I visited this store to resolve an issue with my pickup order, as advised by Best Buy's online customer service. Unfortunately, my experience was frustrating and unprofessional. The manager, Elizabeth Husband, was rude, unhelpful, and dismissive. When I pointed out inaccuracies in her statements, she refused to acknowledge them. When I asked if I could record our conversation or if she would take responsibility for her statements, I was asked to leave the store. I will not be returning.

There was only one rly large Samsung laptop on display idk why they prioritize the huge laptops with number pads instead of normal ones, also wanted to try the MacBook Air, but it was locked, asked to unlock, he asked "why" promptly as if it isn't obvious, then ASKED IF HE'S ALLOWED TO to the manager twisting it into being some unorthodox request by a weirdo, then when they said why wouldnt he be he told me he couldn't and told me to try another one repeatedly as if that's an adequate solution meanwhile the user on the laptop is literally Best Buy Also I am not reposting this to your social media channel so it can be "formally reviewed" get it together. I was at bestbuy Tuesday around noon if that helps. Curly haired kid with glasses he also harassed and profiled me for no reason (continuing to ask can I help you with an attitude AFTER I said I'm fine) and acted as if it's weird to look around (repeating my responses in the form of incredulous rhetorical questions), left a bad taste in my mouth overall and I am scared to visit again