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Frequently Asked Questions About Best Buy Vestal
How do I check product availability at the Vestal Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Vestal Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Vestal stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Vestal Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2696 reviews)
Alavanh K
March 15, 2025
5 out of 5
My Techie Playground
Heidi W
March 13, 2025
1 out of 5
Went to the Vestal, NY location. Asked Zach to help me find a game, but he was busy checking people out up front and said just wait a minute in the game section. I saw 6 other employees congregating and talking in different sections of the store. Every time I walked up to them they would walk away or act like they were busy. I went back to wait for Zach. Two employees walked by me and asked three other people if they needed help as I was literally staring them down trying to say I needed help. One scratched his head and looked away to avoid me and walked to the back, asking other people for help along the way. The other acted like he was talking on the radio to avoid me and also asked the SAME people if they needed help. Finally Zach was able to come help me. He is the only competent one and the only one working apparently. Give him a raise and fire the others. They are just standing around avoiding doing their jobs. I spent half an hour waiting.
Response from Best Buy
March 13, 2025
Hello, Heidi.
Thank you for taking the time to provide to share your experience while visiting one of our locations. We always strive for the best customer service, so to hear this has not been your experience is concerning.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^AllisonS
Christianna N
March 08, 2025
1 out of 5
Ordered a store pickup and some guy is buying a computer in front of me i thought this is the line for store pickup. What the heck! Dont ever buy anything from this store. Thay had me stand some place where there wasnt any line now im standing in the checkout line. With everyone else .
Response from Best Buy
March 08, 2025
Hello Christianna Napiork,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64905164. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64905164
Thanks,
^Ezra
Justin S
March 04, 2025
1 out of 5
Took my laptop in because of some issues such as some of the keys not working and my mouse pad breaks when you use it. They tried to take the keyboard off and after 30 of them jerking eachother they gave it back and all the keys stopped working and were like sorry about that. What a bunch of morons. Thanks for the help
Response from Best Buy
March 05, 2025
Hello, Justin.
Thank you for taking the time to provide this feedback.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams and assist in any way that we can. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Best,
^Allison