Best Buy Vestal

Hard get assistance, especially if not looking at big ticket items. But the Geek Squad people have been helpful.

Just wanted to give a shout out to Josh and Conor for the amazing customer service and patience they provided me today! You guys rock!

The staff at the store are not knowledgeable about basic aspects of the Best Buy business, and at least the lead people in the Geek Squad and the manager should be knowledgeable. I purchased a new HP laptop from the Best Buy website assuming it came with a HP manufacturer’s warranty. The hinge on the screen broke 6 weeks after purchase, so I returned to Best Buy for HP warranty service. Best Buy informed me that the laptop’s warranty expired in 2022, so I would need to pay for any repairs. They also advised me that they did not sell me the laptop, a reseller sold me the laptop. Even though it came from the Best Buy website, they took no responsibility for the device or educating me on any requirements they place on their resellers relative to maintenance on new laptops. Since the laptop was under warranty in 2022, I concluded that the reseller had stiffed me with a used laptop, so I left it with Best Buy for repair. What the Geek Squad needed to tell me was that their resellers provide their own forms of warranty, so I should not leave it for them to repair at my cost. I should contact the reseller to understand their terms of warranty. By the time I figured all this out on my own, it was too late to save the money on an expensive repair on a 6-week-old new laptop.

Very easy to return online bought products