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Services Offered
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Frequently Asked Questions About Best Buy Vestal
How do I check product availability at the Vestal Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Vestal Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Vestal stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Vestal Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2756 reviews)
John M
September 10, 2025
5 out of 5
Nice store, decently stocked
Loralyn
September 10, 2025
4 out of 5
Easy lay out to find items. Nice staff.
sandy s
September 08, 2025
1 out of 5
I have a simple question and I can not talk to a person in the vestal store. I get someone from who knows where telling me they are to busy to answer any calls? Buy a 1000$ camera and they can't answer a question? Last time EVER I buy anything from that store! I have to drive there and see if someone can answer my question? Really?
Response from Best Buy
September 08, 2025
Hi Sandy,
Thanks for sharing this review with us here. We can understand your frustration with not being able to speak with someone in the store, and that you didn't get the help you needed when calling. We'd be happy to discuss this with you to document your feedback and answer any questions you have. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (https://bby.me/p2vxtl), Twitter/X (https://bby.me/pr7134), or Instagram (https://bby.me/6d5s5m). Please also include the Google Review reference number #41122.
Steven B
September 08, 2025
1 out of 5
Came in to purchase a cell phone for my mothernlaw. Sat at counter 10 minutes . A young female came up. Guy grabbed her immediately. So at that point being in a hurry. I orderd from the website on my phone . Because I couldn't get helped. While I waited for phone . Looked at cases for another 10 minutes. Plenty of employees walking around. Not even a glance. After I got my phone and cashed out on case. I asked for store manager. Gentleman was very indifferent. Didn't even acknowledge lack of customer service or even apologize. Wow! I work in a customer service business. I would never treat anyone this way. At least acknowledge a customer.
Response from Best Buy
September 08, 2025
Hi, Steven,
Thank you for sharing your review and bringing this to our attention. We would like to discuss this recent visit with you, as it does not appear that this was a proper reflection of the experience that we would hope for you to have when choosing to visit one of our retail locations.
Please connect with a member of our Corporate Team by sending us a private message on Facebook (https://bby.me/vp1vsj), Twitter/X (https://bby.me/wssxrc), or Instagram (https://bby.me/wxbuh0). When you reach out, please mention "Google review 40995." Thanks!