Best Buy Vestal

Thank you Pat for your assistance and knowledge.

Went in to demo and buy an Asus ROG Ally X. Walking in, there was an employee that asked if I needed anything (2 stars instead of just 1). I told him what I was looking for an he just pointed me in the right direction and told me if I needed anything to go to Customer Service. The display ROG Ally X was powered off and the anti-theft lock was blocking the power button. But after trying out the feel of the controller, I apparently moved the lock in just the right way that I got it to power on. It took quite awhile to boot, showed a Blue Screen of Death, rebooted again and finally booted up to Windows 11. While I was waiting for it to boot, I was looking around if there was any employees I could ask a few questions about it and see if they even had one in stock. But there was no one to be found. I started over to customer service but there was a huge line just to ask if they had the product in stock. I went back to the front to where I originally talked to the one employee. He ignored me while I was walking up to him and he went over to customer service. So, I just walked out the door. I may get the ROG Ally X while I'm in Watertown. The Vestal location seems to be lacking the customer assistance that Best Buy is known for. When I worked for Best Buy many years ago, we would never let a $900 sale walk out the door.

My wife and I both have I phones. I also have an imac12 desk top. Being I’m a total care customer I was advised to call geek squad and have them clear up any potential issues and viruses. They were able to remote in and clean the I Mac saving me a trip to the best buy(30 minutes). Ever since then any text messages received on our phones appear on the iMac screen. Text forwarding has been turned off. 2 different reps tried but could not access remotely this time(wish I had the first rep that got in successfully) at this point I was advised to go to best buy vestal. The rep was very nice and appeared confident as he worked on the I mac. I got home and guess what? Yep! Still getting text messages on the I Mac screen. I’m beginning to think “total care” package isn’t worth it

Well stocked, helpful humans.