Best Buy Vestal

Its just a best buy

Horrible!!! Be careful if you purchase online as you may not get the item you paid for!!! I called the Vestal store to ask about a specific 75 inch LG tv. I was told they have 2 in stock. I asked if she can verify they are still there as i would be traveling close to 2 hours to pick up. She came back and said yes she has 1 in the box and 1 that is out of the box, missing parts, and has scratches on screen. I told her i would take the one in the box and i would come up to get it. She sent me a link to pay for it online. So far so good, so i thought...... I arrived at the Vestal store to pick up the TV and they try giving me the TV out of the box that has clear gouges in the screen. I explained that i purchased one that was in the box. The manager said that this was the only one they have. I explained to her that I spoke to someone a short while ago and she said they had one in the box and that is what i purchased. She then told me that I was lied to and that the person i spoke to is most likely oversees and never really checked to see if they actually had the TV in the store and just told me that they had it. Now the manager "tries" to rectify the situation by offering me smaller tv's or downgraded models that were clearly less than what I had paid. Very displeased with this whole transaction and I have since canceled the order. I have bought many items from Best Buy but this is the most unprofessional experience I have ever had with them.

Went to buy a new TV. Was helped right away, and the TV was loaded into my car within 15 minutes. Great price! Best place to buy electronics.

I came in the store and was standing waiting even after asking for assistance for 40 min. My question was simple.. a simple acknowledgment that I was standing and waiting would have gone a long way. But at least 5 employees saw me by the computers and still went to assist other people. I will probably never recommend this store to anyone.. absolutely horrible service..