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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
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Specialty Shops and Services
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Frequently Asked Questions About Best Buy Vestal
How do I check product availability at the Vestal Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Vestal Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Vestal stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Vestal Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2767 reviews)
H J
November 10, 2025
5 out of 5
Geek squad always does good job here.
Zied
November 09, 2025
1 out of 5
Genius Bar offers poor customer service
Response from Best Buy
November 09, 2025
Hi Zied,
Thanks for sharing this review. We're concerned to hear that the service you received in our store didn't meet expectations. If you'd like to share additional feedback with us or need any further assistance, feel free to reach out to us via our social media channels on Facebook (https://bby.me/4918lj), Twitter/X (https://bby.me/j71vkm), or Instagram (https://bby.me/1ldu86). Please include the Google Review reference number #66961 when reaching out.
Nikki C
October 29, 2025
1 out of 5
Bought a iPhone here a month ago just for it to have 80% battery expectancy and the screen to turn green forever ….. this Best Buy is a scam and I don’t recommend buying literally anything here ! Just order from Amazon or Apple !
Response from Best Buy
October 29, 2025
Hi, Nikki,
Thanks for sharing your review. We hate to hear about the issues you are encountering with your new Apple iPhone. We'd like to follow up with you and explore the available options to help get this taken care of.
Please private message us on Facebook (https://bby.me/kn3igs), Twitter/X (https://bby.me/nomze9), or Instagram (https://bby.me/coidtg). Please feel free to include "Google review 62053" in your message. Thank you!
Tim W
October 26, 2025
1 out of 5
Bought a tv with a protection plan about a week in a half ago. The tv was damaged when purchased which caused more damage after assembly. I called Best Buy customer service and explained the situation and they said to simply return the tv and it could be exchanged. Upon arrival at customer service at Best Buy they refused to exchange it. Couldn’t even get my information which the lady I spoke to on the phone was able to get in a couple seconds. The costumer service lady in store was awful. Wouldn’t recommend. If I could leave negative stars i would.
Response from Best Buy
October 26, 2025
Hi Tim,
Thanks for sharing this review with us here. We're concerned to hear about this situation and can understand your frustration regarding the TV being damaged and the way it was handled in the store. We'd be happy to look into this and see how we can help. To do so, feel free to reach out to us via our social media channels on Facebook (https://bby.me/dlbetg), Twitter/X (https://bby.me/3d5ozl), or Instagram (https://bby.me/qnn171). Please include the Google Review reference number #60935 when reaching out.