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Frequently Asked Questions About Best Buy Vestal
How do I check product availability at the Vestal Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Vestal Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Vestal stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Vestal Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2734 reviews)
Andrea H
July 24, 2025
5 out of 5
Excellent Customer Service!
Adam S
July 04, 2025
5 out of 5
Thank you Pat for your assistance and knowledge.
Frank
July 02, 2025
2 out of 5
Went in to demo and buy an Asus ROG Ally X. Walking in, there was an employee that asked if I needed anything (2 stars instead of just 1). I told him what I was looking for an he just pointed me in the right direction and told me if I needed anything to go to Customer Service. The display ROG Ally X was powered off and the anti-theft lock was blocking the power button. But after trying out the feel of the controller, I apparently moved the lock in just the right way that I got it to power on. It took quite awhile to boot, showed a Blue Screen of Death, rebooted again and finally booted up to Windows 11. While I was waiting for it to boot, I was looking around if there was any employees I could ask a few questions about it and see if they even had one in stock. But there was no one to be found. I started over to customer service but there was a huge line just to ask if they had the product in stock. I went back to the front to where I originally talked to the one employee. He ignored me while I was walking up to him and he went over to customer service. So, I just walked out the door. I may get the ROG Ally X while I'm in Watertown. The Vestal location seems to be lacking the customer assistance that Best Buy is known for. When I worked for Best Buy many years ago, we would never let a $900 sale walk out the door.
edward m
June 30, 2025
1 out of 5
My wife and I both have I phones. I also have an imac12 desk top. Being I’m a total care customer I was advised to call geek squad and have them clear up any potential issues and viruses. They were able to remote in and clean the I Mac saving me a trip to the best buy(30 minutes). Ever since then any text messages received on our phones appear on the iMac screen. Text forwarding has been turned off. 2 different reps tried but could not access remotely this time(wish I had the first rep that got in successfully) at this point I was advised to go to best buy vestal. The rep was very nice and appeared confident as he worked on the I mac. I got home and guess what? Yep! Still getting text messages on the I Mac screen. I’m beginning to think “total care” package isn’t worth it