Best Buy Victor

Phil was very knowledgeable.

I had a disappointing experience with Best Buy’s appliance delivery service. Unfortunately, it felt anything but customer-centric. The delivery was originally scheduled, per their tracking app, for 1:18 p.m., but they didn’t arrive until about 2:25. There had been a light dusting of snow and a very thin layer of ice developed overnight in a few spots on the driveway. When they arrived, the driver said he needed to call his supervisor because the surface might not be safe. That was understandable. Safety comes first. I told him I'd spread some salt. I immediately spread salt and cleared the thin patches of ice. Within five minutes, the path was clear. However, while the driver was on the phone with his supervisor, the delivery was cancelled. Even though the ice was gone, he told me it was “too late” and that there was nothing he could do. He also mentioned that the porch needed to be cleared, but it only had a dusting of snow, not ice, which would have been cleared in no time with salt. What made this worse was the effort I had already gone through: dismantling part of a cabinet and kitchen island to make space, emptying all the food inside and spending money on ice. Despite all that preparation, the earliest they can now reschedule is 12 days later, which feels unreasonable for a situation that could have been resolved in minutes. A company that truly cares about customers would have: Waited a few extra minutes to confirm the area was safe before cancelling. Or gone on to their next stop and returned later the same day once conditions were fully clear. Or provided an expedited reschedule, not nearly two weeks later. When I asked the driver if it could be delivered the next day, he seemed to reassure me that it could. In hindsight, that clearly wasn’t true and it felt like an easy way to end the conversation. This entire situation could have been handled with a little flexibility and common sense.

The play structure is huge and perfect for little ones. My 3-year-old kept climbing and sliding and didn’t want to leave. Nice to finally have something on this side of town.

Personale molto gentile e presente. Ottimo servizio