Great experience good selection and service knowledgeable staff
Michael S
September 29, 2025
I did some research on laptops and wanted a Chromebook for work. I walked to the computer section and was followed by a worker. Employees were more interested to see if I was stealing than to sell me a laptop... I outright asked for help and was told they were too busy at the moment so I left. Apparently that was a problem as well because the worker got an attitude with me. This was at 745 p.m on a Monday night with almost no other customers in the store.
Response from Best Buy
September 30, 2025
Hello and thank you for reaching out and sharing your experience. This is far from the service we aim to provide. Please feel free to reach out to us on Facebook (https://bby.me/vw3eki), Twitter/X (https://bby.me/it9otz), or Instagram (https://bby.me/1jo33o). When you message us, please include Google Review number 49953 and an agent will be glad to assist. Thanks!
Darren C
September 18, 2025
I had to return my asus gaming laptop because of hardware issues, s3cond one i waited for in mail and wont connect to wifi. WORST COMPANY EVER LET THEM GO OUT OF BUSINESS.
Sharon W
September 18, 2025
Difficult communication, wrong info, not helpful, long hold time. Shipper for Marketplace item also difficult. Had to cancel my couch order. Very difficult process. Will not go through Best Buy again for Marketplace order
Response from Best Buy
September 18, 2025
Hello, Sharon. We understand the frustration when a marketplace order does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/0tmgjx), Twitter/X (https://bby.me/qetgct), or Instagram (https://bby.me/3r0pge), and mention your Google review, 44827.