Best Buy Victor

Avoid Buying Phones from Best Buy... Terrible Experience at the Victor Location. I just had one of the most frustrating customer service experiences at Best Buy. I spent over an hour on the phone with a regional rep to confirm the trade-in incentive they were offering. She assured me everything would be smooth, took notes, said the store would have a transcript of our call, and guaranteed the process would be straightforward. That turned out to be completely false. I arrived at the store only to find out they had no phones in stock. Not a huge issue, I figured we could just order it. The soonest delivery date? The 23rd. Still fine. I could use my current phone until then. But here's where things went off the rails. The trade-in offer included an additional credit incentive. The store employees told me I had to sign a contract and pay full price upfront, and then the credits would be applied once the phone was picked up. Frustrating, but I was willing to do it, IF they could give me something in writing stating they would honor the promotional price. Suddenly, they change their story. Now I’m told they can’t honor the incentive because it ends on the 20th, and since my phone won’t arrive until the 23rd, I’d be out of luck. No paperwork, no guarantee, no help, just a complete 180 from what I was promised on the phone and the beginning of our conversation in store. So after wasting my time, gas, and energy, I'm left with no phone, no deal, and no accountability from a billion dollar company. Thanks, Best Buy, for showing how little you value your customers. I’ll gladly take my business elsewhere and encourage others to do the same.

Helpful sales person helped us find the computer we purchased.

The employees are all very knowledgeable. Always ready to assist their customers

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