Best Buy Victor

I would caution anyone purchasing a desktop computer from Best Buy or even getting it "fixed" through geek squad. February 22nd ordered 2 Y60 gaming desktop computers while in the store with an associate because they didn't have what we were looking for in store. They were delivered within a week. Computer wasn't hooked up until March 2nd and within an hour, it was evident that there was something wrong. The graphics card was bad. March 3rd, computer was taking into Best Buy and exchanged for a "step down" desktop computer (Gamer Supreme). Not as good as the one I had but it was the best they had in store. Brought the computer home and had no issues with computers until April 1st. April 1st, the other Y60 I purchased had to be taken in to be exchanged because the GRAPHICS card corrupted. So now both Y60s had graphics card issues. I got a ROG gaming desktop that day. Got it home and windows was met with the blue screen of death that day. April 2nd, took the ROG gaming desktop back to Best Buy and exchanged it for the same model because that one CAN'T be bad too, right? April 5th, I decided to drive another 30 minutes out of my way to a different Best Buy (Henrietta), to exchange the ROG gaming desktop because the computer's USBs were not responding. The computer had so many errors. Purchased the Slate Mesh Gaming Desktop. You think this would be the end of it, right? Starting in June, the Slate Mesh gaming desktop started having random disconnects from USB and USB-C drives. All of the drives would shut off randomly. Microsoft is called to get help, and I am told that my computer needs to get fixed. Monday June 30th, I take my computer into Victor Geek Squad to be fixed - took a week off from work because I didn't know how long it would take. Tuesday July 1st, computer is ready - come pick it up! I was told that they ran diagnostics and updated drivers and reinstalled some which was what my issue was. Today, Tuesday July 8th, roughly every 20 minutes my USBs and USB-C drives keep shutting down. They now want me to make ANOTHER appointment to bring it in to have it looked at. I don't even know if I can trust Best Buy at this point. Spend your money somewhere else. I should've done that after everything but exchanging just seemed so much easier. I regret ever giving Best Buy business.

Frustrating experience. Lots of employees standing around. I asked for help from the register guy. He was helpful!

I tend to have a Best Buy problem; I love to spend money there. I generally buy online but being that I was bored on a Saturday morning, I figured I would go in and see what I wanted to buy as I needed some new computer components. I walked in and there were 2 people at the front desk that greeted me but did not ask if I needed help with anything. I walked around for a bit before heading back to where the computer stuff is (most of it locked up). I had multiple staff walk past me but did not acknowledge me nor asked if I needed help with anything while I was walking around. When I got back to the computer components, I found a couple of things that I wanted. I was in that area for about 15 minutes. I had five different members of staff walk by me, some multiple times, and once again, I didn't even get acknowledged or asked if I needed help with anything. If it was a busy time, I would understand and would be patient but there were no more than 6 people in the store at the time. I decided that I had waited long enough and decided to leave. When I was walking out the door, the same gentleman at the front desk said "have a good day". When I expressed my displeasure with not even being helped or acknowledged, not a word was said. I guess it looks like I will have to do all of my shopping through Best Buy online and have it delivered now which, as an impulse buyer that sees something physically and has to have it, will result in lost sales for Best Buy. All because multiple employees couldn't be bothered to acknowledge my presence or ask if i needed anything.

The sales rep was very helpful and I was able to pick out the perfect Google watch.