Best Buy Victor

I purchased a phone on 10/3. I was uncertain about the purchase and was not going to be in town for long. I was hesitant on spending $1500 on an expensive phone with only a 14-day return policy, because I was in the midst of traveling and wouldn't be able to return. I was told REPEATEDLY, confirmed multiple times by the sales rep, that signing up for the My Best Buy membership ($50) would extend the return policy to 60 days, and I could return it at any Best Buy location. I attempted to return the phone at a different store later, after about 40 days, and was told that the return policy is only 2 weeks on phones... So I was lied to. I am now out $1500 going into the holiday season when I decided I want something cheaper. I have been attempting to get this corrected. My local store said they couldn't help me, and I should call corporate. I called corporate and was told they couldn't do anything because it was purchased in the store, and I should call the store. I called the store... And got connected to corporate. I requested to speak to a manager, was told she would be in and call me back "in two hours" -- and now, 4 hours later, have received no call. I attempted to use the chat feature online. I was told they could not help, and I should go speak to the manager of the original store -- this one, in Victor NY. I live 2000 miles away, and I can't make it to the store. Spoke to a supervisor. Spoke to the supervisor's supervisor. Was told the best they can do is request a callback from the original store that I purchased from, which would be completed "within 4 hours." I requested email confirmation, a way to return to speaking with management, SOMETHING -- and got nothing. Now, 4 hours later, I still haven't received a call. I am beyond upset, because this entire situation stems simply from a Best Buy employee giving me blatantly false information, and now I'm being given the run-around trying to find someone, ANYONE, who can help me make this right. I would advise against shopping at Best Buy; their employees clearly aren't well-informed, and their customer service/support is severely lacking.

This is the best Best Buy in Rochester for customer service

Just had Felix (Geek Squad) look at my computer. Great customer service, polite, and informative.

Me and my brother stopped in to pick up a new graphics card after mine stooped working one of the employees Josh H. helped us out a lot by helping me find a graphics card that one suit my needs and get me back up and gaming he spent a lot of time seeing what i played most and pointed me in the right direction also helped me find a bigger pc case to get me better air flow along with helping my brother find a new controller and headset for his computer he was super knowledgeable about building computers 10/10 best experience and a big thank you to Josh H for the help defiantly will be back thanks to him