Best Buy Victor

It’s still THE BestBuy

Manager only enforces group limits for Pokemon on children, not adults. Grown kids with their senior parents there to buy Pokemon for them? They can all make a purchase without an issue. Paying a druggie to stand in line with you so you can buy more items? That’s fine, they’re not together *wink wink*. A family of five with three kids wanting to buy a total of three items? We’re going to buy them out and there are so many people in line! Maybe if you’re so concerned about all the people in line getting something, don’t let the first few people get 8+ items after they just took all the stock from the Target next door. If you only selectively enforce your policy, that’s discrimination.

I would caution anyone purchasing a desktop computer from Best Buy or even getting it "fixed" through geek squad. February 22nd ordered 2 Y60 gaming desktop computers while in the store with an associate because they didn't have what we were looking for in store. They were delivered within a week. Computer wasn't hooked up until March 2nd and within an hour, it was evident that there was something wrong. The graphics card was bad. March 3rd, computer was taking into Best Buy and exchanged for a "step down" desktop computer (Gamer Supreme). Not as good as the one I had but it was the best they had in store. Brought the computer home and had no issues with computers until April 1st. April 1st, the other Y60 I purchased had to be taken in to be exchanged because the GRAPHICS card corrupted. So now both Y60s had graphics card issues. I got a ROG gaming desktop that day. Got it home and windows was met with the blue screen of death that day. April 2nd, took the ROG gaming desktop back to Best Buy and exchanged it for the same model because that one CAN'T be bad too, right? April 5th, I decided to drive another 30 minutes out of my way to a different Best Buy (Henrietta), to exchange the ROG gaming desktop because the computer's USBs were not responding. The computer had so many errors. Purchased the Slate Mesh Gaming Desktop. You think this would be the end of it, right? Starting in June, the Slate Mesh gaming desktop started having random disconnects from USB and USB-C drives. All of the drives would shut off randomly. Microsoft is called to get help, and I am told that my computer needs to get fixed. Monday June 30th, I take my computer into Victor Geek Squad to be fixed - took a week off from work because I didn't know how long it would take. Tuesday July 1st, computer is ready - come pick it up! I was told that they ran diagnostics and updated drivers and reinstalled some which was what my issue was. Today, Tuesday July 8th, roughly every 20 minutes my USBs and USB-C drives keep shutting down. They now want me to make ANOTHER appointment to bring it in to have it looked at. I don't even know if I can trust Best Buy at this point. When you call customer service, you cannot get the store, only the call center. Call center sent out a message to have someone from Best Buy call me. Spend your money somewhere else. I should've done that after everything but exchanging just seemed so much easier. I regret ever giving Best Buy business. Update from 7/11/2025 No one from Best Buy ever called. But to add more fuel to the fire that is Best Buy being a complete scam, I bought a Nintendo switch for my kids from them. I'm a total member which means I pay a yearly sub to be able to take my devices in. When a controller broke, I took it in. (the day I picked up my pc). I paid $50 for "replacements". The replacements are here. The right controller doesn't work. Good news was it was my left controller that was broken so I have the right one from my old controller that they want me to send into them to be recycled. I have to drive all the way up there for a replacement for the replacement that they can now magically give me from the store and not have it ordered through a parts company? That was after customer service transferred me over to geek squad in the store which they told me on the 8th that they couldn't do. Funny...huh?

Frustrating experience. Lots of employees standing around. I asked for help from the register guy. He was helpful!