LeuNatic N
January 13, 2026
In classic Best buy fashion.... When you need an associate you can't find one and everybody avoids eye contact and walks away. When you don't need help, there's four workers close by with nothing to do. Disappointed when an employee told me they do not sell any musical instruments whatsoever in store.
Response from Best Buy
January 13, 2026
Hello there.
Getting the help that you need while looking for music equipment is very important. If you still have questions, or need help, please message us on one of the social media platforms below. We ask that you also reference your review number, which is 104184, when you reach out. Thank you.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
I was assisted by Josh who was very helpful and knowledgeable. However I will say the store credit terms and conditions do need some revamping and made more clear when signing up for a card. How you actually utilize the store credit is very unintuitive
Still disappointed they no longer have physical media, and a lot of their electronic accessories seem steeply overpriced compared to other retailers
Brianna B
December 22, 2025
Jake, Alyssa, and Josh were the nicest, most helpful and patient people working out our issues and setting us up with a new PC. Thank you guys!