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Frequently Asked Questions About Best Buy Victor

How do I check product availability at the Victor Best Buy?
How do I check my order status?
My local Victor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Victor stores’ holiday hours?

Recent Reviews

4.0
(1847 reviews)
Chris C
January 27, 2025
5 out of 5
Great customer service provided by the phone representatives.
Kelly O
January 27, 2025
1 out of 5
I wish I could give this store a zero. I came in for a printer and asked the lady at the front for help. Once she was done texting she told me she would call for someone. I stood over there for over 10 minutes waiting and then went back up to ask her if she actually called someone and she rolled her eyes and said she called twice. Meanwhile another employee was walking around on a personal phone call. This store is truly ran so poorly it’s pathetic. Employees have the worst attitudes and are a lame excuse of help.
Response from Best Buy
January 27, 2025
Hello there, Kelly! Thank you for taking the time to reach out on Google with a review. I can fully understand the need for friendly and expert support in-store when it comes to selecting a new printer. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64741477 in your message. You can find us here: Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) We hope to hear from you! Respectfully, ^Ryan
Kirsten B
January 24, 2025
1 out of 5
I was in the store on 1/15/25 because one of my AirPods was not working. The tech looked at them for a bit, said they were not fixable and a new pair would be shipped to be at max 3 days. He took my AirPods so I don’t have anything right now. I’ve called apple and Best Buy several times and still don’t have answers. After just speaking to apple they said the order was canceled by Best Buy. I am very unhappy and waiting for a callback from the store since it’s a 35 minute drive for me.
Response from Best Buy
January 24, 2025
Hey, Kirsten, Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support and timely communication on your repair. If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please be sure to mention the phrase “Google Review, Convo #64726952” when reaching out on social media. Regards, ^Ravi
Sue H
January 14, 2025
2 out of 5
Just purchased the AirPods 4 in Victor, NY. I specifically asked at checkout if they came with a charging cable. The answer was yes you just need a wall charge. Got home and no charging cable. For almost $200 you would think they would include the cord. Be careful what you purchase from that store and the answers the sales people give you. Should have looked it all up right st the store. I called to let them know. They said maybe we could offer you a discount on a cord!
Response from Best Buy
January 14, 2025
Hi, Sue, Thank you for sharing your review with us. We understand how important it is to get the correct information, to ensue you have everything you need to enjoy your new AirPods. We would like to follow up with you about your experience. Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64678310" in your message. Thanks! Regards, ^April

About Best Buy Victor

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