Long story short - after making a few calls to BB customer service, we went into the store to purchase a new computer. Didn't bring the old one because we were told that they would come to our home to install and transfer information. Found the one that was recommended to us and committed to purchase it. We took the one on the shelf (open box) because it was over $200 less than the boxed one. We were told it came with a wireless mouse and keyboard. After we paid, we were told by a not very polite GEEK Squad guy that they could NOT come to our home and the old computer had to be brought to them for transfers, etc. The old computer was brought to the store the next day (a 90 mile round trip). When we called to find out if it was finished so we could get the new computer home, a very nice and helpful guy (a long time employee who had installed the original computer at our home several years ago) told us that he would bring it to our home along with the mouse and keyboard - this was after being on the phone for over two and a half hours and passed around to at least three different people. Okay, so the very nice and helpful man brings the computer (a HP computer) along with a non-HP wired keyboard and a wired mouse. When we called the store about the wireless mouse and keyboard that we were supposed to get, they told us that since we bought the open box item, we had to take what they gave us.
WOW! Customer Service?? We have purchased many items from Best Buy, but this GEEK Squad guy was the least helpful and rude person we've ever had the displeasure of dealing with there.
Best Buy is a BIG ripoff. I asked them for an estimate on moving data from my computer to a new one, and the first thing they did is try and talk me into their worthless membership. When I declined, they wanted to charge $400.00 to move data and setup my new computer! There are much cheaper and better options in the area.
Response from Best Buy
April 19, 2025
Hello, Michael,
Thanks for reaching out and providing your feedback. Getting the best price on computer services is important, so I can understand your disappointment. We would love to formally document your experience and do what we can to further assist you. If you have a minute, please reach out to us in a private message or DM. You can reach us at:
Facebook: http://facebook.com/BestBuy
Intagram: http://instagram.com/bestbuy
X: http://twitter.com/BestBuySupport
Please provide your full name, phone number, email, and your review number 65058277. We look forward to working with you.
Kind regards,
^Aaron
Wouldn't even take my 20,000 apple pay. Manager hateful
Response from Best Buy
March 21, 2025
Hello, John,
Thank you for leaving as a review. As a consumer myself, I understand the importance of utilizing Apple Pay for transactions. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64954416" when reaching out via social media.
Thank you,
^Ruby
Alexander C
March 12, 2025
This Is not a reflection of best buy products. I have been shopping with them for years. I have bought a lot of the products they offer, from monitors to consoles to appliances. This is a reflection of there service after purchase. I Bought a NEW washer and dryer from them and after a few months the washer stopped working all together. I have called and talked to someone at-least 6 times. yes that is correct 6 times. every-time they say the same thing " oh i see you made a work order back in 2024" ......... 2024!!!!! every-time they say alright we will get you on the books but you will have to pay the fee. I paid it the first time and they want the 70ish$ every-time i call the 70$ is the fee to get my equipment serviced. IT HAS NOT BEEN SERVICED. Im coming up on the time-frame where they will not come service it anymore the warranty is close to being expired. they just blew me off for almost 6 months. Im a Totaltec member and they still dont help me. It Is ridiculous and embarrassing. My washer and dryer together was around 3,000$. In the store everyone is great and helpful, but after they get your money they couldn't care less if the product works or not. they got all they wanted.
Response from Best Buy
March 12, 2025
Hello, Alexander.
Thank you for reaching out. It is concerning to hear that you have not yet received the services in which you have purchased and we will be more than happy to look into this for you and assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64917590.
Best,
^Allison