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Services Offered
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Frequently Asked Questions About Best Buy Watertown
How do I check product availability at the Watertown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Watertown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Watertown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Watertown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1363 reviews)
John R
March 21, 2025
1 out of 5
Wouldn't even take my 20,000 apple pay. Manager hateful
Alexander C
March 12, 2025
1 out of 5
This Is not a reflection of best buy products. I have been shopping with them for years. I have bought a lot of the products they offer, from monitors to consoles to appliances. This is a reflection of there service after purchase. I Bought a NEW washer and dryer from them and after a few months the washer stopped working all together. I have called and talked to someone at-least 6 times. yes that is correct 6 times. every-time they say the same thing " oh i see you made a work order back in 2024" ......... 2024!!!!! every-time they say alright we will get you on the books but you will have to pay the fee. I paid it the first time and they want the 70ish$ every-time i call the 70$ is the fee to get my equipment serviced. IT HAS NOT BEEN SERVICED. Im coming up on the time-frame where they will not come service it anymore the warranty is close to being expired. they just blew me off for almost 6 months. Im a Totaltec member and they still dont help me. It Is ridiculous and embarrassing. My washer and dryer together was around 3,000$. In the store everyone is great and helpful, but after they get your money they couldn't care less if the product works or not. they got all they wanted.
Response from Best Buy
March 12, 2025
Hello, Alexander.
Thank you for reaching out. It is concerning to hear that you have not yet received the services in which you have purchased and we will be more than happy to look into this for you and assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64917590.
Best,
^Allison
tammy w
February 19, 2025
5 out of 5
Great service easy to speak with associate and knowledgeable too.
travis b
February 08, 2025
1 out of 5
Headset had only been used 15 days and it stopped working, wouldn't take it on return for a different brand.
Response from Best Buy
February 08, 2025
Hi, Travis,
Thanks for taking the time to leave a review here on Google. I can understand wanting support on your recent purchase. You have 15 days to return or exchange most items.
If you are past the return period, you would need to work with the manufacturer for any defects in the product. Most products come with a 1-Year Manufacturer Warranty.
Here is a link to our Return & Exchange Promise: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64792038” when reaching out on social media.
Regards,
^Ravi