Frequently Asked Questions About Best Buy Watertown
How do I check product availability at the Watertown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Watertown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Watertown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Watertown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1429 reviews)
suzan g
November 29, 2025
4 out of 5
Seating to close to other tables
Rachel M
November 28, 2025
5 out of 5
My daughter and I would like to personally recognize and thank Sebastian for going out of his way tonight! He is top notch! He checked on us several times even though at that moment there was nothing he could do since my daughter’s purchase was an online one!!! But you know what this kid made it right. He went above and beyond to help us make it right after waiting almost two hours. We spoke to over 8 associates and no one else went above and beyond like he did! My daughter and I are so pleased by Sebastian! He deserves a raise over all employees! Way to go Sebastian!!!!! Thank you again!
Kathy &
October 30, 2025
1 out of 5
Cannot get past AI auto answer machine to ask a question to a live person in store!! I hate auto answer machines!! Very poor customer service!!
Kristina W
October 25, 2025
5 out of 5
We bought our new refrigerator here, so far we're loving it.