Best Buy Watertown

Do not purchase appliances from best buy Watertown NY. They have a terrible 3rd party delivery and install partner who will continuously reschedule your delivery without notification. Purchased a dishwasher 29 April, appointment set for 7 May, wife takes that day off work, nothing delivered. 3rd party install company rescheduled for 14 May with no notification; app still reflected a delivery of 7 May. Best buy calls and apologizes, mails me a gift card and ensures my delivery will be prioritized 14 May. Wife takes 14 May off , that's today by the way, app now says I need to schedule a delivery appointment. Called best buy, they confirmed 3rd party install and delivery rescheduled my appointment, again, without notification. Lots of other reviews with the same issue.

Long story short - after making a few calls to BB customer service, we went into the store to purchase a new computer. Didn't bring the old one because we were told that they would come to our home to install and transfer information. Found the one that was recommended to us and committed to purchase it. We took the one on the shelf (open box) because it was over $200 less than the boxed one. We were told it came with a wireless mouse and keyboard. After we paid, we were told by a not very polite GEEK Squad guy that they could NOT come to our home and the old computer had to be brought to them for transfers, etc. The old computer was brought to the store the next day (a 90 mile round trip). When we called to find out if it was finished so we could get the new computer home, a very nice and helpful guy (a long time employee who had installed the original computer at our home several years ago) told us that he would bring it to our home along with the mouse and keyboard - this was after being on the phone for over two and a half hours and passed around to at least three different people. Okay, so the very nice and helpful man brings the computer (a HP computer) along with a non-HP wired keyboard and a wired mouse. When we called the store about the wireless mouse and keyboard that we were supposed to get, they told us that since we bought the open box item, we had to take what they gave us. WOW! Customer Service?? We have purchased many items from Best Buy, but this GEEK Squad guy was the least helpful and rude person we've ever had the displeasure of dealing with there.

Best Buy is a BIG ripoff. I asked them for an estimate on moving data from my computer to a new one, and the first thing they did is try and talk me into their worthless membership. When I declined, they wanted to charge $400.00 to move data and setup my new computer! There are much cheaper and better options in the area.

Wouldn't even take my 20,000 apple pay. Manager hateful