Best Buy Watertown

EDIT TO ADDRESS THE CORPORATE REPLY BELOW: I've already tried touching base with the call center phone support and bestbuy.com's chat support, both of which told me they weren't able to contact anyone at the store level, and that I needed to PHYSICALLY GO TO THE STORE TO RESOLVE THIS which I have already done twice. My last visit was three weeks ago. Geek Squad has all the relevant phone numbers. ORIGINAL REVIEW: It's impossible to get a store employee by phone. Geek Squad fixed my mother's computer but lost the wireless dongle to a $50 ergonomic mouse. Due to the constant severe weather the past few weeks, I've been unable to stop in to a speak to a manager. I usually have a good experience here and helped open this store 20 years ago as an employee. Back then, management would have had it handled within within days...and instead if going from zero to Karen, I gave Geek Squad a few days to look for it.

Very easy to pick up orders

Why can’t I call your store????? No rep will actually direct me to the store it self

Purchase a 65 inch tv and sound bar with delivery and set up. Paid for everything up front. I received a phone call from Best Buy delivery team. The price only included the tv set up and not the sound bar, so they wanted to charge me an additional $100.00. This is absolutely outrageous. The customer service and the up front communication is horrible. I will never do this again. Lesson learned. To the fellowvcustomers be careful.