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Services Offered
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Frequently Asked Questions About Best Buy Watertown
How do I check product availability at the Watertown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Watertown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Watertown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Watertown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1444 reviews)
William L
January 15, 2026
1 out of 5
Purchase a 65 inch tv and sound bar with delivery and set up. Paid for everything up front. I received a phone call from Best Buy delivery team. The price only included the tv set up and not the sound bar, so they wanted to charge me an additional $100.00. This is absolutely outrageous. The customer service and the up front communication is horrible. I will never do this again. Lesson learned. To the fellowvcustomers be careful.
Sarah W
January 13, 2026
5 out of 5
Love this store you can find any electronic or appliance that you're looking for at great price
Patricia S
January 12, 2026
2 out of 5
Fell in front of store and now I'm being refused on a credit card, paid $49.99 and not qualified, when do I get my money back.
Kasandra M
January 10, 2026
1 out of 5
This is the most ridiculous experience I have every had. I use Best Buy other cities and have love them. This location is unreachable. Do not bother to call the number, it will never reach anyone at the store ( 3 tried for 4 hours). You will be routed to some random agent working from home who only has the same information as the website and not way to access the staff at the store.
Also, we have been waiting for over 1 and a half hours for a pick up order that should have been ready within in hour with no feed back expect it is still being processed and they are ready to close. I will never never ever purchase from this store again. It is horrible to treat your customers this way.