Best Buy Watertown

This place was ridiculous! I spent 1,200$ on a 75” Samsung tv, it got delivered smashed because they’re two delivery men were not careful at all and seen them dragging the tv as well. So I had to bring it back up to the store myself which was a pain because they Don’t make the boxes where you can put it back in again. I took it up there, and they said they would reschedule my delivery for the coming up Saturday. Saturday came, and last minute it said I had to reschedule. So rescheduled for the 17th, again the 17th comes and again it said it was coming between 10:30-230, but then when I clicked on appointment details it again told me I didn’t have a scheduled appointment and I had to again, reschedule. At this point I’m overly irritated as it’s been a couple weeks and still no tv. So I went up to Best Buy to find out that the employee made another order on my name and didn’t cancel the first order, instead of put it on hold, so it was messing up the system and kicking out my appointments. I paid for delivery so I didn’t want to have to do it myself, along with I’m a younger women who didn’t have help. But that was my only option so I had to search for help to get it to my house. I will never buy from Best Buy ever again. I have gotten tvs from Walmart and gotten them shipped the next day, no issues . You’d think Best Buy being a electronic store would be a better experience but no they don’t care they all just stand up there and clearly Don’t do their jobs fully. Very disappointed.

I bought a new computer and worked with Jimothy at Geek Squad to get it set up. He was extremely helpful and knowledgeable. He even gave me some tips on using the new computer. We appreciate the customer service because we are not very computer savvy.

Terrible experience at the Geek Bar. Went in to get a quote for fixing my Macbook screen (I know these are expensive), and the only thing the guy (the one with the purple hair) did to help was quote me $800, imply that I was an idiot for not buying AppleCare, and presented this information to me as, “Do you want the good news or the bad news?”, and when I answered good news, he promptly told me there “Was no good news”, which was useless and terrible customer service. Then, he told me I should replace it with a worse model and I said no, he then implied I should use Windows instead. I’m terribly disappointed, and I will not be returning to this Best Buy or any others.

Good customer service and bargains!