Best Buy Watertown

Long story short - after making a few calls to BB customer service, we went into the store to purchase a new computer. Didn't bring the old one because we were told that they would come to our home to install and transfer information. Found the one that was recommended to us and committed to purchase it. We took the one on the shelf (open box) because it was over $200 less than the boxed one. We were told it came with a wireless mouse and keyboard. After we paid, we were told by a not very polite GEEK Squad guy that they could NOT come to our home and the old computer had to be brought to them for transfers, etc. The old computer was brought to the store the next day (a 90 mile round trip). When we called to find out if it was finished so we could get the new computer home, a very nice and helpful guy (a long time employee who had installed the original computer at our home several years ago) told us that he would bring it to our home along with the mouse and keyboard - this was after being on the phone for over two and a half hours and passed around to at least three different people. Okay, so the very nice and helpful man brings the computer (a HP computer) along with a non-HP wired keyboard and a wired mouse. When we called the store about the wireless mouse and keyboard that we were supposed to get, they told us that since we bought the open box item, we had to take what they gave us. WOW! Customer Service?? We have purchased many items from Best Buy, but this GEEK Squad guy was the least helpful and rude person we've ever had the displeasure of dealing with there.

Best Buy is a BIG ripoff. I asked them for an estimate on moving data from my computer to a new one, and the first thing they did is try and talk me into their worthless membership. When I declined, they wanted to charge $400.00 to move data and setup my new computer! There are much cheaper and better options in the area.

Wouldn't even take my 20,000 apple pay. Manager hateful

This Is not a reflection of best buy products. I have been shopping with them for years. I have bought a lot of the products they offer, from monitors to consoles to appliances. This is a reflection of there service after purchase. I Bought a NEW washer and dryer from them and after a few months the washer stopped working all together. I have called and talked to someone at-least 6 times. yes that is correct 6 times. every-time they say the same thing " oh i see you made a work order back in 2024" ......... 2024!!!!! every-time they say alright we will get you on the books but you will have to pay the fee. I paid it the first time and they want the 70ish$ every-time i call the 70$ is the fee to get my equipment serviced. IT HAS NOT BEEN SERVICED. Im coming up on the time-frame where they will not come service it anymore the warranty is close to being expired. they just blew me off for almost 6 months. Im a Totaltec member and they still dont help me. It Is ridiculous and embarrassing. My washer and dryer together was around 3,000$. In the store everyone is great and helpful, but after they get your money they couldn't care less if the product works or not. they got all they wanted.