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Services Offered
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Frequently Asked Questions About Best Buy Watertown
How do I check product availability at the Watertown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Watertown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Watertown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Watertown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1417 reviews)
Mohammad “
October 04, 2025
5 out of 5
Service is prompt and excellent. Staff are very knowledgeable. They take the time to get to know your needs and match you up with the appropriate electronics
Dr. T
September 24, 2025
4 out of 5
The rep helping me was very friendly and knowledgeable. Very patient with ALL of my questions. (I had a lot of them) I struggled making a decision as it was a large purchase. But he stayed with me all the way. He did not push me to purchase something I did not want or convince me I needed to buy the most expensive item. He did deter me from certain items and had a great reason as to why. He did not sugar coat it but articulated his experience as well as other customers. He walked me around to several different locations within the store to also help me with accessories. I have never shopped here before and I will definitely be returning.
omar c
September 18, 2025
5 out of 5
Authorized apple repairs
Sil P
September 18, 2025
1 out of 5
This has been one of the WORST experiences I’ve had with any retailer.
Best Buy has failed 3 times on delivering my items. 3 times.
Went to the store personally to inquire about my items was to told it was delayed because of staff shortage and had to reschedule for the 4th TIME! So my appliances are just sitting in the warehouse…
So if you want to purchase anything and hopes to get delivered. Go somewhere else.
This was a HUGE failure of Best Buy.
Response from Best Buy
September 18, 2025
Hey there.
Thank you for your review. We can understand how you are feeling regarding your recent experience regarding your appliances. This is not the kind of customer service we strive to provide. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/3n1h8i)
- Twitter/X (https://bby.me/bgua9v)
- Instagram (https://bby.me/66ritc)
When reaching out, please mention it is regarding your Google Review 44958.
Kindest Regards.