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Best Buy Watertown
Services Offered
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Frequently Asked Questions About Best Buy Watertown
How do I check product availability at the Watertown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Watertown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Watertown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Watertown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1352 reviews)
travis b
February 08, 2025
1 out of 5
Headset had only been used 15 days and it stopped working, wouldn't take it on return for a different brand.
Response from Best Buy
February 08, 2025
Hi, Travis,
Thanks for taking the time to leave a review here on Google. I can understand wanting support on your recent purchase. You have 15 days to return or exchange most items.
If you are past the return period, you would need to work with the manufacturer for any defects in the product. Most products come with a 1-Year Manufacturer Warranty.
Here is a link to our Return & Exchange Promise: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64792038” when reaching out on social media.
Regards,
^Ravi
Shuffle B
February 07, 2025
1 out of 5
My PC suddenly started saying it had nothing to boot over night. This place only had one person on their Geek Squad. After having to wait around for an appointment, they didn't even take a look inside for any possible more minor issues before deciding my harddrive was dead. They then told me that to replace the harddrive, it would cost about as much as just buying a new PC. That's a $500-$700 service fee simply for putting in a new harddrive. Terrible.
Response from Best Buy
February 07, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I had a hard drive failure on my laptop last year. It took me so many hours to replace and load everything back onto. Then transferring all of my data back took even longer. Can you please reach out to us on one of the following platforms with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 64788257".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
Ricky S
January 16, 2025
5 out of 5
Love the sale items and the vast selection of items!
Phillip H
January 04, 2025
1 out of 5
kid acted like he just wanted to talk on his cell phone and not help out customers...I damaged by Verizon prepaid cell phone and wanted a replacement still with Verizon..kid said here is total by Verizon it is the same as Verizon totally wrong...where does best buy hire these people from...i will definitely research before buying again at my old reliable best buy...
Response from Best Buy
January 12, 2025
Good Evening, Phillip,
We certainly understand how you are feeling after not getting the assistance you needed when you reached out for help. We would love to connect with you, so we can review this situation more in depth. Please feel free to send our team a private message on social media, so we can connect you with a specialist. Make sure you include your Google review in your message: #64671166.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby