Purchased Skullcandy headphones and within 30 days, one earbud stopped working. I returned to the store with receipt and I was told because I’m not a member of Best Buy, the return policy is 14 days. I wasted $60 on headphones and the associate Eddie and manager Albert refused to give me an exchange or store credit. I wasn’t even told about membership at this same store when I bought the headphones. Very disappointed, will never make a purchase here again.
Response from Best Buy
December 09, 2024
Hello, Angie,
Thank you for reaching out to us here, and taking the time to hare your experience with us. We understand how important a durable product can be for us, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have, and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64535978
regards,
^Brandon
Norberto T
December 01, 2024
Muy buenos precios y un excelente servicio
2 cashiers...and a long line to buy. The date : one day after black friday!!!