I had the privilege of Jake helping me!
Smart, attentive...extra effort guy who was very helpful as I am shopping for 4/5 appliances.
Ty Jake!!! 5 stars
Good experience. Nice service
Many sales associates just standing around - others talking amongst themselves and on their phones. Tried for 15 minutes to get assistance with dash cams. I left without making a purchase. 🤬
Response from Best Buy
June 25, 2026
Hello,
Thank you for the review. We understand your concern with not receiving help from our team.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 177087
We went to the Best Buy in west nyack to purchase a television. There was a young lady at that department but she said she didn’t work there, she tried to help and actually went above and beyond but she was being told she needs to go cover the front door. I requested a manager, when he arrived, he was unprofessional, had poor appearance and obnoxiously rude and only said it’s busy. I told the young lady that I’ve been shopping there my whole adult life and never experienced such bad service. Frankly she should be the manager. This is my last time going there, customers should not have to deal with that level of incompetence.
Response from Best Buy
June 23, 2026
Hello, Frantz,
We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 176237.
Facebook (https://bby.me/gaeERI)
Twitter/X (https://bby.me/twK8k4)
Instagram (https://bby.me/6YGvch)
We look forward to assisting you there.