We went to the Best Buy in west nyack to purchase a television. There was a young lady at that department but she said she didn’t work there, she tried to help and actually went above and beyond but she was being told she needs to go cover the front door. I requested a manager, when he arrived, he was unprofessional, had poor appearance and obnoxiously rude and only said it’s busy. I told the young lady that I’ve been shopping there my whole adult life and never experienced such bad service. Frankly she should be the manager. This is my last time going there, customers should not have to deal with that level of incompetence.
Response from Best Buy
June 23, 2026
Hello, Frantz,
We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 176237.
Facebook (https://bby.me/gaeERI)
Twitter/X (https://bby.me/twK8k4)
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We look forward to assisting you there.
Didn't have the product we wanted. Had wait for some guy who only works certain days. Which wasn't convenient for a potential customer.
Response from Best Buy
June 19, 2026
Hello,
It can be disappointing when you have to wait for assistance, so we appreciate this feedback. We'd like to hear more about your experience and see what we can do to assist. Please send us a private message on social media and include Google Review 174713 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
I was looking for an item and the staff was friendly and helpful. Asked how she can help. She even walked with me to the location not just point me in the direction. I would say that was good service
Inside the store, the temperature is unbearable. It’s like the outside temperature of 90 degrees is amplified inside, making it feel even hotter.
Today, I was visiting the store when I noticed someone passing out right in front of me…