Best Buy West Nyack

Horrible customer service. Very rude & harsh attitude towards their money paying patrons. Never reads their notes & expect us to do all the work & wants the easiest task to setup from us. This is not what we expected. It's been weeks that we ordered our fridge & still no result. HORRIBLE, TERRIBLE CUSTOMER SERVICE.

I had my computer fixed here and I had an issue two days later. They dont answer the phone and just reroute you to an AI agent. Good luck if you get stuff fixed here only way to get any issue resolved is going in person.

I was unfairly labeled a thief even though I was the victim of receiving a counterfeit product !!!! On July 16, I ordered a Ray-Ban Meta Gen 2 from Best Buy's website and picked it up at the Best Buy store inside Palisades Center in West Nyack. After leaving the store, I opened the sealed box carefully in my car. Instead of the Ray-Ban Meta glasses I purchased, I found a fake pair of glasses with a "Not for Sale" marking. They were also a completely different model and color. Less than a minute later, I returned to the store and explained the situation to the customer service representative. Instead of helping me, she accused me of stealing. She claimed that because I opened the box in my car, I must have replaced the original glasses with the fake pair. I asked her multiple times if she was really accusing me of that, and she repeated the same accusation five different times. I repeatedly asked them to review the security camera footage, but they refused every request. They also told me that because the fake glasses did not have a serial number, I would need to contact the manufacturer, and they refused to exchange or refund the product. What makes this even more frustrating is that they told me I should have opened the box inside the store. However, they only told me this after I had already left the store and opened it in my car. At no point during pickup did anyone advise me to open the package before leaving. If this is their policy or recommendation, customers should be informed before they leave the store—not after they discover a problem. As a result, I was falsely labeled as a thief, lost nearly $500, and was left holding a fake pair of glasses and the box. I will be filing complaints with the appropriate authorities. I am writing this review to warn anyone considering shopping at this location. If you purchase anything here—especially expensive electronics—open the box inside the store and in view of the security cameras before leaving. Otherwise, if something is wrong with your purchase, you may be accused of theft instead of being helped. I also want to make it clear that I had no opportunity or reason to replace anything inside the package. I purchased the product from Best Buy, trusted the company, and expected to receive a genuine, unopened item. Instead, I received a counterfeit product and was treated like a criminal when I reported the issue. Customers should not have to prove their innocence after purchasing a product from a trusted retailer. Best Buy should investigate what happened, review the security footage, and take responsibility for this situation. Based on my experience, I cannot recommend shopping at this Best Buy location.

I was sold a tablet stuck in demo mode. How can you make this type of mistake? Stop wasting people time and money.