Best Buy West Nyack

I had one of the worst customer service experiences I’ve ever had at Best Buy’s installation bay. I scheduled an installation for speakers, an amplifier, and a line output converter, expecting professional work from a certified technician. Instead, what should have been a routine installation turned into a five-hour ordeal. The technician repeatedly told me he “couldn’t find the signal” and appeared unable to diagnose the problem. Rather than continue working on my vehicle or communicate a plan, he simply stopped and began working on another customer’s vehicle while I sat there waiting for hours with no updates. Watching the technician prioritize another installation while mine was left unfinished was incredibly frustrating and unprofessional. To make matters worse, the technician openly stated that he would be leaving at 7:30 p.m. regardless of whether my vehicle was finished. As a customer who had already invested hours waiting, hearing that my installation might simply be abandoned because his shift was ending was unacceptable. It wasn’t until I spoke with the assistant manager and expressed my concerns that the technician returned to my vehicle. Instead of properly diagnosing and repairing the issue, he appeared to perform a rushed “quick fix” simply to get me out the door before closing. Unfortunately, that temporary fix failed shortly after I left, proving that the installation had not been completed correctly. I paid for professional installation expecting quality workmanship, competent troubleshooting, and respect for my time. Instead, I received an incomplete installation, poor communication, and service that felt rushed only after management became involved. I now have to return to have the entire system inspected and repaired because the original installation was not done correctly. I simply do not recommend this installation department based on my experience. Customers deserve technicians who are knowledgeable, communicate honestly, and stand behind their work rather than rushing through a repair at the end of the day. The assistant manager was helpful in working to remedy this situation after the facts, and I experienced no issues with any of the other employees besides the technician in the installment bay. This review is solely for the geek squad installation bay technician, his poor customer service, and work towards my vehicle/installment.

I was sold a tablet stuck in demo mode. How can you make this type of mistake? Stop wasting people time and money.

Jacob M in sales is so helpful and patient even when we had no idea what we wanted to get.

The employee Chris gave us amazing customer service and help buying an iPad today. He was very knowledgeable and gave us one of the smoothest transactions I’ve had at Best Buy. Please hire more people like him.