Best Buy Westbury

The best in electronic

Beware of this store when you are going for "trade in" old computer. I went there with my old computer, knowing it was $180 after checking on their website. At the cashier, young man examined my computer very carefully and took out protective cover. No scratch, ding or any visible damage. There were some dust and fingerprint and some spot that could be easily removed with wipes. He took out some wet wipes from a can and cleaned surface leaving some liquid on the surface. He typed some info and said $165. Told him he must've input some wrong info. He called old lady on next register. She touched the computer where the guy left cleaning liquid. I believe she thought I brought this computer with some liquid on it even before I enter the store. She was yelling at me " This is filthy, filthy, filthy, you had some liquid on it " Then wiped her hand with the same wet wipe from the same can. I was stunned. She then called her manager, Chris. He came and typed up on computer with some info after examining computer so carefully including every corner and surface. He told me this is only $125. Wow, He downplayed the valuation. He was saying this was not like new condition. and had to be fair because there was some smudge on the surface of the computer that evaporated cleaning solution from the previous guy who wiped. I told him this was from the young guy who cleaned computer. He said this is not new condition. I was saying this was 4 years old computer and no scratch and discoloration. He was almost gaslighting me to believe this was only fair condition. He even said there should be keyboard fabric to be like new condition. WOW unbelievable! To me, it was some kind of emotional revenge from him because I let his cashier spend time too long (20min) or giving them hard time or something similar. The whole crew behind was talking like" He is saying same thing again and again" It was very humiliating and I felt like it was like routine to them. At this moment, It was not money that mattered to me. I wanted to know if the manager, Chris was making right call claiming my laptop rating fair after 30 min enough humiliating situation. I left the store and headed to Levittown bestbuy. yes, just right after all this situation. The cashier checked my laptop. He did not see any crack, scratch or ding and gave me $180 credit right away as " like new condition" No questions whatsoever. At the end, it was happy ending with twisted emotional rollercoaster If you saw bestbuy ad from their website, saying "Trading in your used tech is easy Discover trade-in offers and see what your old device is worth" Don't go to westbury bestbuy. You deserve better customer service as loyal bestbuy customer

Have used the Westbury Best Buy Tech Support service for nearly 30 years and its many changes in the way it provides services. As a parent of a special needs child, I have appreciated the responsiveness and compassion of the store’s Tech Support staff members in repairing or replacing devices broken due to my son’s disability. Unfortunately, that was not the case today, and has me rethinking the renewing of my subscription, which expires next month. When I made the appointment, I described in detail that I had an iPad Mini that was broken and wanted to know my options for replacement. When I purchased it in December 2023, I was told that it would be covered under Applecare+ for the life of my Best Buy Total subscription membership. Unfortunately, when I went to my appointment today (I acknowledged that I was late), the staff member, Ryan Tighe, ignored me until I asked him for his help. When I pointed out that I had an appointment for which I had already checked in online, he told me that he had another appointment shortly, although the customer had not arrived, and said that he wouldn’t be able to help me. When I told him that it was something quick, he agreed, and when I explained my concern, he acknowledged that he had read the comments previously provided on the website when I scheduled the appointment. He told me that according to the current Best Buy policy, the iPad no longer has coverage under Applecare+ (he said it was only for two years) and the company sends out emails before the two-year expiration, alerting customers about renewing. When I said I didn’t get an email, he said that I probably did, and that if I didn’t, then the iPad was likely not eligible for coverage renewal. When I told him that I had been informed that I would have Applecare+ coverage for the life of my Best Buy Total membership, he said that it wasn’t the case for as long as he as worked at the store (which was less than two years) and that he didn’t know anything about it. Even though he had the serial number and purchase information of the device, he made no effort to look into any of the facts I was sharing to see if something could be done. As a loyal Best Buy customer, who has purchased numerous computers, electronic devices and home theater components for the 3 decades, it was disappointing and unacceptable to receive this treatment. It is my hope that management will read these comments and address this concern.

What kind of place only sells phones through AT&T or Verizon—literally the two worst service providers 😤 It shouldn’t be this damn hard to just buy a phone. Why am I jumping through hoops like it’s some exclusive club?? Just let people buy the phone without all the unnecessary bullshit.