Best Buy Westbury

The sales people were polite, but that about is the extent of my positive experience. I went to buy a cell phone, went through the entire process of having my old one assessed, and at the end of the order was told that they were sold out at every store in the area as well as online. It reminds me of the scams the retails run on Black Friday. After they told me there was nothing they could do, I was essentially left to figure it out myself. Next time I'll order directly from Google or Amazon. I see no point in these brick and mortar places, they provide no additional value and only consume time, and gas. UPDATE I contacted Best Buy online as was directed. After going through 40 minutes of waiting and texts, I was told nothing could be done. Another waste of time, this time online instead of in the store. I was directed (deflected) only for appearances of customer care. It's all a show. I've knocked off one star on my review. Here's the transcript: Best Buy Best Buy Thank you for providing your information. We are saddened to hear that the phone you were trying to purchase was unavailable. We try to maintain the stock of as many products as we can but sometimes they come up short from our vendors. I have documented your concern, and your case number is 356220726. I hope you are able to purchase the phone you are looking for. If you have other questions or concerns in the future, please reach out. All the best, ^----- You sent so what happens now? Best Buy Best Buy Since the unit was not available at the time you tried to purchase, I am unable to offer it. We do not provide rain checks for sales. ^-----

Great service, came to purchase AirPods and was in and out in 5 minutes. Very friendly staff

Very poor service although the store is Stockwell staff is knowledgeable when doing a return within the return. Manager first said that you have to travel back to the location where you purchased the item for the return or call customer service, which absolutely makes no sense. I end up calling customer service. They wanted to talk to the manager, the manager at that point that no I don’t need to talk to them and proceeded to process the return, I don’t understand what the issue is with these returns. Doesn’t want to accept them because it affects their compensation. Somehow I am not sure. However it makes you not trust Store would love to continue doing business with them play these silly games?

Alan was very professional and kind after the first Best Buy we went to wasn’t able to help us. He was patient and provided us with a better outcome than we thought was possible. Thank you Alan for great customer service!