Best Buy Westbury

Best Buy has provided me with the absolute worst customer service. I was guided to buy a Microsoft laptop by one of their specialist, within 5 months the computer stopped working, the motherboard just gave out. Apparently this is time thing that just happens, but within 6 months? This laptop cost me $2,000. I brought it into geek squad, they said they fixed it but instantly there was another issue, the fan was making a loud noise. Apparently when they “fixed” the motherboard, they placed a screw incorrectly where it then conflicted with the fan. I was given the laptop back and once again there was another issue; the laptop screen just went black. You would have thought I bought an open box product.. My laptop was in for repair for quite a duration of time where I was left to purchase another laptop to utilize for work in the interim, this time I went back to the MacBook Pro. The windows computer now lags and is slow to process. They let me know there is nothing that could be done but to continue bringing the laptop back to geek squad. I am infuriated. I’ve spent in total 4k for laptops. They are not willing to offer store credit, or allow me to do the exchange for the new laptop I’ve bought. Typically I would solve the issue by perhaps selling it but I don’t feel okay selling a laptop that’s not in prestige condition to someone who may encounter these same issues. There was absolutely no courtesy what so ever.

Justin D at this Best Buy was sooo helpful and made sure we had everything we needed! 10 out of 10

It is good

Stephen is really good. Highly endorse his work. Nice place and good collections.