I am providing a 3-star review for this store based on my recent experience for the following reasons:
1) My husband and I visited to purchase a laptop, $1,100, and I inquired about the $50 discount advertised on their website. Unfortunately, when we shifted our conversation to the software and completed the payment, the discount was not applied as expected.
2) Upon returning software I no longer needed, I asked the lady at the counter whether Best Buy would charge a restocking fee. Unfortunately, she was unable to provide clarity on this question. I asked 2 more times to get an answer.
I hope my feedback can contribute to improvements in service and communication. Thank you.
Great deals and good service
Michael H
September 04, 2025
They had me get a credit card saying I'll get free money and I can pay it off in the app the app does not work there's no way to pay it unless u go back to best buy u think they would want there money but it seems to me its just a predatory sales practice that they dont even benefit from it just makes there customers lives harder now my credit score tanked because they make it impossible to pay
Response from Best Buy
September 04, 2025
Hello Michael,
Thanks for reaching out and providing your feedback. We can certainly understand your concern here. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/4urd9u), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 39445.
Thanks,
^ Vanessa
Best buy is one of my favorite places to buy any kind of electronics. My favorite is their return policy and also their insurance policy for devices that I own and bought from them. If it breaks, they replace it without delay. Most days, the staff is helpful and friendly and I was able to quickly get in and out of the store with what I needed.