I bought a side by side fridge and a bunch of other stuff with warranties, probably about 5k worth of stuff. The guy sells me a water filter and when it comes time to change 5 months after purchase and I go to install, it is the wrong one. It was more than 50$ so I call and they can't help me, no store credit, no options, you are just out of luck. The only recourse I have is to no longer purchase my electronics from Best Buy. Their loss, and over 50 bucks on a 5k sale. The service you get nowadays, especially by these brands is poor, even my call was transferred out of country. Every item you buy you should check thoroughly if you have time. I gave it 2 stars cause the coffee machine and fridge is still working and has not given a problem, a whirlpool with the ice/water.
Response from Best Buy
October 28, 2025
Hello, Chris,
We appreciate you taking the time to share your feedback with us regarding your experience and for choosing us for your appliance purchase. Getting new appliances is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service, we’d like to get this looked into further for you.
First, will you please send us more details? Please message us through our social media channels on Instagram (https://bby.me/2c9p7l), X/Twitter (https://bby.me/ktdj2d) or Facebook (https://bby.me/yjn0n6) with the details of your situation, the order number, your full name, phone number, and e-mail. Also add Google Review 61608. We look forward to hearing from you.
Pickup a few items for the car