One exceptionally kind and helpful person helped me a lot. But the two other goals I had for the store could not be accomplished. I waited in the large Appliance section for 20 minutes, to actually give them some information that would have helped them. But no one was going to be able to listen to me anytime soon, so I gave up. I also wanted help in the computer section and was not going to get any for a while. I decided to leave and handle those online. Ultimately, they lost two sales.
Response from Best Buy
August 18, 2025
Hello.
We always strive for the best and to hear those expectations were not met is concerning. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams as well as assist in any way that we can.. To do so, please send us a message on Facebook (https://bby.me/o3ap1p), Twitter/X (https://bby.me/hocvmf), or Instagram (https://bby.me/x3bqza) and include Google Review number 31404.
Best,
^Allison
A staff member was super helpful and explained everything so well, which made it easy for me to pick the perfect computer.
Used Geek squad. Quick and helpfull