Best Buy Westbury

Went in to get a controller for my Xbox and tye staff was helpful.

Very good place for electronics

Best Buy would not give us a price adjustment for the television we bought at a Best Buy store even though we followed to the letter the procedure stated on the Best Buy website for getting a price adjustment. The website states that Best Buy will give a price adjustment if the purchaser calls the 1-888 customer service phone number during the return and exchange period. We spoke with two agents at the 1-888 number before the expiration of the return and exchange period stated on the Best Buy app for our purchase, and although both agents said that our purchase was eligible for the price adjustment, they both told us that the computer system would not let them process the price adjustment, and we should go to the store in person and ask the manager to process the price adjustment. Then we made a special trip to the store as soon as we were able to, but the manager, who agreed that we were entitled to the price adjustment, said that the computer system would not allow him to process the price adjustment. Then, on the advice of the store manager, we called the 1-888 number and spent over an hour speaking with three agents. We received no help and although we were told that a supervisor would call us back within 24 hours, we never received a call back. This was a very bad customer service experience.

This is my favorite Best Buy. Clean store, great inventory, friendly and knowledgeable staff.