Michael H
September 04, 2025
They had me get a credit card saying I'll get free money and I can pay it off in the app the app does not work there's no way to pay it unless u go back to best buy u think they would want there money but it seems to me its just a predatory sales practice that they dont even benefit from it just makes there customers lives harder now my credit score tanked because they make it impossible to pay
Response from Best Buy
September 04, 2025
Hello Michael,
Thanks for reaching out and providing your feedback. We can certainly understand your concern here. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (https://bby.me/4urd9u), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 39445.
Thanks,
^ Vanessa
Best buy is one of my favorite places to buy any kind of electronics. My favorite is their return policy and also their insurance policy for devices that I own and bought from them. If it breaks, they replace it without delay. Most days, the staff is helpful and friendly and I was able to quickly get in and out of the store with what I needed.
- Saw a great deal for a Denon audio receiver (open box) at this store
- Call wanting to talk to someone about the product and it's condition > All Best Buy store phone #'s redirect to a helpline but I get transferred to the store and talk to someone about the product
- Store audio rep details what's in the box, everything sounds good, he says he'll put the unit off to the side as I make the purchase online. Conversation ends with me saying I'll see you in a few hours.
- WIth traffic it's a little over an hour to drive there ($30 gas) & $30+ in tolls. I decide to wait a few hours until NYC rush hour traffic is over.
- When I'm about 25 min away I get a email say the transaction was cancelled. I try to call the store again but the helpline won't transfer me to the store again. I get re-directed to 3 different people. No explanation given other than the product is no longer available.
> I ask for the store to call me explaining why. Wait 24 hours (time they provided) no call.
>> So what happened? A bit surprised a national retailer, in a competitive space, would provide customer service like this.
@Aaron, I just saw you relisted the product. What's going on? Does this product exist or not?
Response from Best Buy
August 30, 2025
Hello,
Thanks for taking the time to leave your feedback. Having your order cancelled is never great news, so I can understand your concern. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/8lrfxi), Twitter/X (https://bby.me/2n0npc), or Instagram (https://bby.me/qhhsua). Please reference Google Review #36806.
Regards,
^ Aaron
No star, went for online order drop off no staffs wanna process it. Thanks for kept me waiting for over 30mins
Response from Best Buy
August 29, 2025
Hello, Camille,
Thank you for sharing your concerns with your in store experience. We would be glad to hear more about your online order drop off. If you could please reach out to us on any of our social media profiles with Review 36647 for support and more details on your interaction.
https://bby.me/8bev29
Sincerely,
^ Tommy