Best Buy Westbury

Have used the Westbury Best Buy Tech Support service for nearly 30 years and its many changes in the way it provides services. As a parent of a special needs child, I have appreciated the responsiveness and compassion of the store’s Tech Support staff members in repairing or replacing devices broken due to my son’s disability. Unfortunately, that was not the case today, and has me rethinking the renewing of my subscription, which expires next month. When I made the appointment, I described in detail that I had an iPad Mini that was broken and wanted to know my options for replacement. When I purchased it in December 2023, I was told that it would be covered under Applecare+ for the life of my Best Buy Total subscription membership. Unfortunately, when I went to my appointment today (I acknowledged that I was late), the staff member, Ryan Tighe, ignored me until I asked him for his help. When I pointed out that I had an appointment for which I had already checked in online, he told me that he had another appointment shortly, although the customer had not arrived, and said that he wouldn’t be able to help me. When I told him that it was something quick, he agreed, and when I explained my concern, he acknowledged that he had read the comments previously provided on the website when I scheduled the appointment. He told me that according to the current Best Buy policy, the iPad no longer has coverage under Applecare+ (he said it was only for two years) and the company sends out emails before the two-year expiration, alerting customers about renewing. When I said I didn’t get an email, he said that I probably did, and that if I didn’t, then the iPad was likely not eligible for coverage renewal. When I told him that I had been informed that I would have Applecare+ coverage for the life of my Best Buy Total membership, he said that it wasn’t the case for as long as he as worked at the store (which was less than two years) and that he didn’t know anything about it. Even though he had the serial number and purchase information of the device, he made no effort to look into any of the facts I was sharing to see if something could be done. As a loyal Best Buy customer, who has purchased numerous computers, electronic devices and home theater components for the 3 decades, it was disappointing and unacceptable to receive this treatment. It is my hope that management will read these comments and address this concern.

What kind of place only sells phones through AT&T or Verizon—literally the two worst service providers 😤 It shouldn’t be this damn hard to just buy a phone. Why am I jumping through hoops like it’s some exclusive club?? Just let people buy the phone without all the unnecessary bullshit.

Went in to get a controller for my Xbox and tye staff was helpful.

Very good place for electronics