Best Buy Westbury

Yesterday, I walked in to look for an e-reader and wasn’t helped until I went and found someone. They spent maybe 10 minutes looking, dude came back laughing saying that they just sold the last one. I went online 5 min later, placed an order online for 1hr pickup from the same place at 4:00pm and it was ready in 10 minutes at 4:10pm We walked in the store and there’s about 8 associates at the front , all of which disappeared once they realized there were maybe people to help.

You can never find anyone to help you; the staff is disorganized and they treat you like you're going to beg.

Deceptive marketing. Will not return.

Upon checking out, one of the employees vaguely asked me along the lines of if I had a “membership” = credit card w Bestbuy. Throughout the whole short convo I had said I probably do have a membership acc with Bestbuy so he proceeded to take down my phone number to check. In which he responded that I did have a Bestbuy account. Without my knowledge he proceeded to ask for a form of ID which I found weird but I provided one anyways. I kept asking if I was good to go so I can proceed to checkout but he kept on going with entering all my information into the computer. I did not pick up at all that he was doing all of this to open up a credit card for me with Bestbuy. I only picked up on it when I found it weird that it asked for my social and annual income. I asked to have this whole application he was doing on his screen cancelled. He kept insisting that I already signed and couldn’t cancel. Ultimately after a few more back and forth he just gave up and canceled it since I didn’t finish with the set up and he can’t force to pick/finish the credit open for me. Maybe it’s my fault but I just feel like with the way he acted and how he mentioned “Bestbuy credit card” without actually saying to the customer those exact words. Instead he used words like membership etc to cover up. Most retailers like target, Walmart etc it’s very common to just have an account with them to collect “points” from purchases. It’s just that this employee made the “membership” sound like it was a point system for shopping there.