Best Buy Westbury

The sales people were polite, but that about is the extent of my positive experience. I went to buy a cell phone, went through the entire process of having my old one assessed, and at the end of the order was told that they were sold out at every store in the area as well as online. It reminds me of the scams the retails run on Black Friday. After they told me there was nothing they could do, I was essentially left to figure it out myself. Next time I'll order directly from Google or Amazon. I see no point in these brick and mortar places, they provide no additional value and only consume time, and gas.

Great service, came to purchase AirPods and was in and out in 5 minutes. Very friendly staff

Very poor service although the store is Stockwell staff is knowledgeable when doing a return within the return. Manager first said that you have to travel back to the location where you purchased the item for the return or call customer service, which absolutely makes no sense. I end up calling customer service. They wanted to talk to the manager, the manager at that point that no I don’t need to talk to them and proceeded to process the return, I don’t understand what the issue is with these returns. Doesn’t want to accept them because it affects their compensation. Somehow I am not sure. However it makes you not trust Store would love to continue doing business with them play these silly games?

Alan was very professional and kind after the first Best Buy we went to wasn’t able to help us. He was patient and provided us with a better outcome than we thought was possible. Thank you Alan for great customer service!