Best Buy Westbury

Very poor service although the store is Stockwell staff is knowledgeable when doing a return within the return. Manager first said that you have to travel back to the location where you purchased the item for the return or call customer service, which absolutely makes no sense. I end up calling customer service. They wanted to talk to the manager, the manager at that point that no I don’t need to talk to them and proceeded to process the return, I don’t understand what the issue is with these returns. Doesn’t want to accept them because it affects their compensation. Somehow I am not sure. However it makes you not trust Store would love to continue doing business with them play these silly games?

Alan was very professional and kind after the first Best Buy we went to wasn’t able to help us. He was patient and provided us with a better outcome than we thought was possible. Thank you Alan for great customer service!

I purchased an LG dishwasher through Best Buy. On the day of delivery, the installer called to say he was 20 minutes away. An hour later, Mr. SOS calls and says their truck broke down and they will install the dishwasher two days later. Then, two days later, they called to cancel because the dishwasher was in the truck that is being serviced. They wanted to set up another installation date 3 days later. I told them and Best Buy to cancel the order. I ordered the same dishwasher through PC Richard and installation is set for tomorrow, which is also a Saturday. Because of Mr. SOS Installs, I am done with Best Buy for good. They will be out of business in two years anyway.

Just bought a nice frame tv, thanks to Craig’s attentive, kind and non-pushy customer service skills. He was very knowledgeable and made us feel happy with your purchase. Thanks, Craig!