Best Buy Westbury

Very helpful staff inside the store. Parking was plentiful

Excellent customer service. The gentleman that helped me was very helpful. He took his time and explained to me how to use my product.

Excelente lugar con gran variedad en tecnología. La atención al cliente es excelente

Best Buy is, without a doubt, the most infuriating, incompetent company I’ve ever dealt with across the board. Their customer service is beyond terrible, and my recent encounter with their so-called manager, Rich, was the icing on the cake. Rich is a perfect example of what’s wrong with Best Buy—lazy, clueless, and completely unfit for any position of responsibility. This guy was supposed to call me on Wednesday. By Saturday, when I had to physically go to the store to resolve my issue, he admitted he just didn’t bother. Four entire days, and he couldn’t even pick up the phone! First, I had to get a friend to help me with her car to bring in the TV. After patiently waiting for 20 minutes for lazy Rich to arrive at return desk to approve the return, he admitted that he didn't get a chance to call me back after 4 days. He then refused to let me return the TV there, even though I showed him that Best Buy’s website gave me a bar code and explicitly said I could return the TV at that location. Even though customer service over the phone also said I could return it there. He didn't care! Rich expected me to spend another $100 to travel to Norwalk, CT Best Buy, who was also incompetent in selling me an open box TV that was supposed to be in excellent condition, but that wasn't inspected and was Dead on Arrival when I got home. Norwalk Best Buy is another example of Best Buy's abysmal incompetence. By the way, I needed to take an Uber XL to bring the TV home from Norwalk, costing me $105 because they wouldn't ship it to me even though Best Buy customer service said they would. Back to lazy, incompetent Rich. Did Rich at Westbury Best Buy try to help remedy the situation? Nope. Did he call his district manager? Of course not. Did he call the Norwalk store to see what they would do for me? No way. Did he bring compassion, empathy or understanding to the situation? Nope! He couldn’t have cared less about my situation. How someone this lazy, disinterested, and flat-out incompetent got promoted to manager is beyond me—he's a complete embarrassment. If Rich is part of their leadership, it’s no wonder their customer service is an absolute train wreck! Bye bye Best Buy!!! That's Rich in the photo. The unequivocal poster boy for total incompetence!