Francisco C
October 01, 2024
Terrible customer service!!!
Response from Best Buy
October 01, 2024
Hello, Francisco,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64264427". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Mavis W
September 24, 2024
The best buy. Prices and quality.
MrTau77
September 22, 2024
What a Garbage costumer service, save your time and choose another store. Went there to check an open box tv that was missing stand, remote and power cord. After trying to negotiate the price, could not get any additional discounts, which is fine but i was promised by the floor manager they would add a power cord and a remote as a courtesy. I did not get the tv that day, I went the next day to buy it and different story and attitude by the same guy who was present the first time. Supposedly they couldn’t find a remote now and i had to buy one, and is not about the money but you should honor what you promised to the customer. Wasted my time.
Response from Best Buy
September 22, 2024
Hi there, MrTau77.
Thank you for providing a review. I tend to purchase open-box merchandise myself, as that is a great way to save money on major appliances and electronics. Those items should be carefully inspected and tested, so that they can be marked in the appropriate condition. Cosmetic damage, functionality, and missing parts are all factors that are considered, and the discounted price is offered, based on the condition of the product. Considering you may have been told a remote would be provided, I understand it would be an unwelcomed surprise to find out you’d ultimately have to purchase one on your own. Our team would love to discuss this further, as well as offer any additional support we’re able.
You’re welcome to connect with us through social media. You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google review, 64230928.
Best,
^Sarah
Michael M
September 20, 2024
Overall, this Best Buy is cleaner than most I've been to. The other stores appear dirty. They sort of give you that warehouse feel to it. This location at least seems more organized & has more items in stock. Give this spot a try.