Best Buy Yonkers

I want to recognize Freddy, the manager at Best Buy on Central Avenue in Yonkers, for providing truly outstanding customer service. I came into the store determined to purchase a laptop, but unfortunately, a system inventory glitch caused an unexpected delay. I was understandably disappointed, and Freddy noticed right away. Instead of simply accepting the situation, he took ownership, went back to investigate, and personally made sure I was able to get the computer while honoring the price that was listed. That kind of ownership, empowerment, and commitment to doing the right thing for the customer is something I truly appreciate. He turned what could have been a frustrating experience into a very positive one. Thank you, Freddy, for going the extra mile and showing what great customer service and leadership look like. Because of this experience, I’ll definitely be back to Best Buy for more technology and tools in the future.

The store is in a good location and has almost everything we need.

Great managers , staff had to be told to greet you when you enter. They were standing in front gossiping. The manager was good he was professional and did great with directing his staff when concerns was brought to him.

Wanted to upgrade my Samsung flip 6 for the 8 with Verizon wireless. Why aren't there any representatives with Verizon in the store? The guys that helped me were nice but they couldn't help me without an approval from Verizon so I left with no upgrade or new phone.