Best Buy Yonkers

Jose was incredibly kind, helpful, informative, and patient as he helped me purchase an Apple product. I only wish my receipt had a feedback survey link, but alas, it did not. Give this young man a raise, he was stellar!

Muy enojada con el servicio al cliente de esta tienda, llegué con mi esposo a comprar un televisor en específico y el chico que nos atendió estaba un poco enojado porque le pedimos el favor que destapara y revisara el TV ya que la caja no estaba en una buena condición y me quería asegurar que la pantalla estuviera en perfectas condiciones. Todo estaba bien hasta el momento que nos pidió que fuéramos a la entrada porque el nos iba a llevar el TV hasta afuera, cuando lo fue a levantar lo dejó caer de una esquina, muy enojada le pregunté que pasa si llega a estar dañado por ese golpe? A lo que él me respondió un poco sarcástico que no podía haberse dañado por ese golpe. Llegue a mi casa y lo conecte, me di cuenta que exactamente la esquina donde lo dejo caer el chico estaba quebrada la pantalla. Espero que mañana me solucionen este inconveniente tan molesto.

Extremely upset with this Best Buy. The worker we dealt with was upset from the moment we spoke with him. We asked for help with finding a TV and he wasn’t happy or willing to helpful us from the started. Very unpleasant person to deal with and someone who didn’t like his job at all. My woman and I were worried about the boxed and how it was damaged upon him bringing us to see the TV and he did nothing but make us feel bad about us questioning a damaged box. As we were considering to purchase the TV he made us feel bad about asking about warranty and return policy if the TV was damaged. The whole experienced became a full nightmare when we were told to wait in front of the store for him to re-tape the box and he retake only one side and when he picked up the box it fell when he pick it up. My woman got upset immediately and asked “what if it broke right now after our inspection of the tv, since you just dropped it in the front door…” and he scoffed at her and said “what do you mean if it broke, it didn’t break..” We got home to a cracked screen when we plugged it in. I don’t recommended this place and really hope this store has the integrity to help this issue. As a business owner I was VERY disappointed in my experience with the staff AND the service.

Location, Location, Location. One of the best 1st stop , one stop shopping.