All electronic and any close to it available at a good price. Personsl mostly knowledgeable and very helpful.
Always a good experience at Best Buy in Yonkers. Armstrong assisted me and his help was truly appreciated in the purchase of an oven. Thanks again Armstrong!!!!
I am extremely disappointed with my recent experience purchasing an LG slide-in gas oven from Best Buy.
When I bought the oven, the salesperson assured me that it would be installed on the same day it was delivered. That promise influenced my decision to buy from Best Buy. Unfortunately, the promise was not kept.
On the scheduled delivery and installation day, the installation crew arrived—but the oven never did. We spent hours trying to find out what had happened. Best Buy would not provide the store’s phone number, customer service had no answers because the installation was handled by a third-party company, and no one took responsibility for resolving the problem.
The installation had to be rescheduled for 10 days later, leaving us without an oven for a total of 17 days. To make matters worse, our new oven sat in our living room while we waited for an installation appointment.
The most frustrating part was not just the delay—it was the lack of communication, coordination, and accountability. Once the sale was made, it seemed no one was willing or able to help.
I expected much better service from a company like Best Buy. Based on this experience, I will think twice before making another major appliance purchase there.
Response from Best Buy
August 03, 2026
Hey there, Harriet ,
We understand your frustrations surrounding your experience and not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook, Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#197590