Best Buy Yonkers

So good that they are a lot of selling bikes

Yonkers Bestbuy Central Ave. is the worst. First I was sold a printer with a scanner. When I got it home discovered this model does not come with a scanner although I was promised in store it did. Now I am getting the runaround trying to return Microsoft 365 which I don’t need as I already have it on my old computer. I was told no refund is possible to my Bestbuy credit card I need to call Microsoft directly. After doing so the Microsoft rep said that makes no sense, as it was charged on my Bestbuy credit card the refund needs to be processed by Bestbuy to their card. I was told by the Bestbuy salesperson and a manager that this is impossible. Do not go to the Yonkers location totally incompetent and will waste your time with misinformation.

Pickup and the Cashier the same one line The line was too long of the wait for pickup

After what started as one of the most frustrating customer service experiences I've had, one employee completely changed the day. Thank you, Twub (I hope I'm spelling your name correctly - I asked him to write it down but my autocorrect changed it after). Our online order got cancelled after changing the pickup location. We spent almost two hours on the phone, got transferred around ten times, and everyone understood the problem but nobody could actually solve it. We then went to the store, where things somehow became even more confusing. Then Twub stepped in, plus another woman from the Geek Squad who was really patient with my level of frustration at that moment (lot of respect, and sorry for my frustration about the situation). He immediately understood this wasn't about asking for a discount or trying to price match. He listened to the full story, stayed calm, and actually took ownership. While everyone else kept pointing us in another direction, let us wait for nothing, he was quietly working in the background trying to figure something out. At one point he looked at me and said, "I got you, bro. No worries. I'm going to fix this." At that moment I honestly didn't even care anymore whether he could fix it or not. Just having someone genuinely own the problem after hours of being sent around already meant a lot. In the end he found a solution, but that's actually not why I'm writing this review. What stood out was how he treated people. He has a rare combination of empathy, common sense and the ability to stay calm under pressure. You don't come across people like that very often, especially at a young age. My guess is he'll do really well wherever life takes him. Thanks again, Twub. I hope Best Buy knows what kind of person they have on the team. Also let him train the call center - not sure what is going on there but we thought we were in a prank show that kept on going - for 90 minutes). You bring smiles on peoples faces, you felt like a big bro 10 stars for you and the woman from the Geek Squad.