Best Buy Yonkers

Clean and friendly. Similar layout to my local BB. Staff was attentive and friendly. I was in and out in 5 minutes. Laptop was in mint condition even thought it was labeled fair.

I continued to get the run around from customer service who told me they couldn’t do anything for me. Then I spoke with Charlie from Geek Squad. He observed my frustration and was able to work with me to rectify my issue. In doing so he retained me as a Best Buy customer. Thank you Charlie!!

I basically lived at the Yonkers Best Buy on Central Ave for three days straight, and let me tell you it was worth it! Long story short: I spilled coffee on my MacBook (my fault, 100%). What started as a stressful and annoyingggg situation somehow turned into a shockingly smooth experience, and that is 100% because of the team there. Huge shout-out to CHARLIE, Sian? (name may be totally off, but I'm doing my best because he has name trauma), Fransuaaaa, and Jeremy? Jeremiah? Jake? One of the Jays!! 😂 who were all incredibly friendly, patient, and actually seemed like they wanted to help. The manager whose name I’m not supposed to say because he joked about staying anonymous, but sir… we see you and appreciate you. Final shout-out as well to the guy who sealed the deal at the end and handled the final transfer of all my data from the interim laptop to the new one. After days of figuring things out, he made sure everything was where it should be and wrapped the whole situation up perfectly. Also patience is definitely his virtue because he dealt with some very… let's say "enthusiastic" customers far better than I ever could. Honestly impressive. Retail work is NOT FOR THE WEAK. Everyone worked together to figure things out, explain my options, and keep the process moving. They somehow managed to make a complicated situation feel totally manageable. In the end, the damage was my fault but the team helped me walk out with an even better computer at no extra cost, which honestly felt like winning the lottery. Great service, great attitudes, and a team that clearly enjoys helping people. If you’re going to have a tech disaster, this is the Best Buy you want to have it at !

You really should train all the Geek Squad staff at your store. I received terrible service regarding the maintenance of my PC—not to mention that it was a total rip-off, because it absolutely was—resulting in nothing but a waste of thermal paste and money. I’ve realized that the Best Total plan simply isn't worth it.