People at work there are you know , launchable
I purchased what I believed was a brand new portable AC at this location yesterday. Upon opening the box this morning we discovered it was used. This was sold to us at the price of a "brand new AC," but it was FILTHY. The box was sealed like brand new, and put with other ACs on the floor for purchase. There was no sticker indicating it was used. Minor cosmetic damage is fine, but selling a product that is covered in dust and clearly was returned is unacceptable and quite honestly a health hazard. Not only did this location sell us a product at regular price, but it clearly was made to look like it was brand new from the outside. Even for refurbished standard this was BAD. After carrying this heavy AC down to a basement apartment & then having to carry it back up, I will not be returning here. Stop messing around with peoples health!! This is hazardous and should be illegal !! Check your products upon return and stop being lazy. If your employees refuse to follow policy, fire them. You're losing business.
Response from Best Buy
July 13, 2025
Hey there, Jenny,
Thanks for reaching out and providing your feedback. We are saddened to hear that you have had a negative experience with your recent purchase and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd love the chance to follow up on this. To continue, please send us a private message on Facebook (https://bby.me/m1kuoy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #15029" and share your full name, email, and phone number.
Thanks,
^Jacob