My recent experience at Best Buy was extremely disappointing. The supervisor and agent showed no genuine effort or willingness to help resolve my issue. Instead of providing clear support, I was given incorrect information multiple times, and my certificate was essentially disregarded without a proper explanation. It felt as though the store was more focused on avoiding responsibility than actually helping a customer. This experience has really affected my trust in Best Buy’s customer service.
Response from Best Buy
October 13, 2025
Hi there! That is concerning to hear that you did not receive the service we aim to provide, and our team would be glad to address your concerns and document this internally. You can connect with us via Facebook (https://bby.me/98t0he), Twitter/X (https://bby.me/qnawlm), or Instagram (https://bby.me/t8789y). When reaching out via social media, be sure to mention that it's in response to Google Review number 55238. Thanks!
Needed a power cord for an older Sony Bravia television. The employee was very helpful in providing me the right product.
A helpful and good buying experience.
Stephanie C
October 09, 2025
Place is run down. Never have items in stock
Response from Best Buy
October 09, 2025
Good Afternoon, Stephanie,
We certainly understand how you are feeling after being unable to find the items you were looking for. We would be happy to connect with you and work to assist you. Please feel free to send us a private message on social media with your Google review case ID in the message: #53541.
- Facebook (https://bby.me/xazmij)
- Twitter/X (https://bby.me/nlmi39)
- Instagram (https://bby.me/lhlmb8)