Best Buy Montrose

I have not had an enjoyable experience here. I have been here 3 times in the last 6 months, and each visit I left unsatisfied. The first visit, I was looking for a universal charging kit for my laptop. I brought my laptop top with me to assist in finding the right size. 2 men “helped” me find what I was looking for, and both of them said “I don’t know, I can’t help you, we do not have that.” Long story short, I got what I needed from walmart for cheaper, and later on found that Best Buy had the exact charger I needed, but the team members where not educated enough on the matter to be able to help me. My second experience was average. I came in, received no assistance, found the item I needed, paid and left. No comments there. My last experience (today) was the last for me. My fiancé and I bought a PS5 and controller online and we received it yesterday. The controller was faulty and did not work. We came out to Best Buy (where we purchased it from) and they said they could not exchange or refund us for the remote unless we also brought in the PlayStation. We do not live close, so I ended up buying an open box controller for cheaper so that we could use the PlayStation we paid for. In conclusion, my opinion is this location does not train their employees well enough and the customer service does not meet my expectations of a good business, coming from someone who has been in customer service for 6 years and managed a retail store for 3 years. I will not be giving my business time or money to Best Buy anymore, at least this location.

Absolutely horrible experience, this store is a circus. 1) Bought a TV 8/25 with a delivery date 9/3 (today) 2) No one called to tell me the TV that I bought was sold again 2 days ago, how this is even possible I dont know. 3) Customer service (non-English speaking) has no way of communicating with the store, said I have to go to the store?? 4) A manager “finds” me another TV and the General Manager promises the TV will be delivered on 9/8, but now I’m told it will be 9/14?? 5) Issue still not resolved, no TV, spent 2 hours in the store. Like I said a total un-professional circus.

They advertise an event for children to come in and get some freebies like a build it yourself Pikachu and some free cheap cards and don't have enough to last from 12-2. Brought my two kids in around 1:20 and they were already out. They were giving them away to adults too even though it specifically says its for children. Very frustrating experience.

Great employees, nice layout.. very clean store.