Best Buy Montrose

I had the unfortunate experience of purchasing a new TV from Best Buy as a gift. The purpose of this purchase was to choose a TV that checked all of my boxes for a gift (price, install, etc) - while the employees were fairly helpful in chatting about the different options that is where the assistance ended. I was also in town visiting from out of town with the intention of seeing the TV I purchased installed and working (as you'd expect with any large purchase) It seems some of the employees have either been trained to just get sales (to get you out the door) as well as for you to signup for their "Best Buy Membership" to price match - this is _not_ the case and the price change was immediately applied when calling customer support. Also, when paying for essentially "white glove install and delivery" via Geeksquad was anything but. Again, employees telling you instore that "it will be hands free and show you how to do everything" - then leaving our house with a non-working brand new TV for 4/5 days is unprofessional. As previously stated, the whole point of scheduling the install was based on while I was in town. After the TV was DOA (I waited a few hours to see if it would "fix" itself) I went to the store to process an exchange which I learned would take until Saturday (where I'd be out of town), and this is also where I was told I'd have to pay $50 for the membership to be able to get the new price. I already purchased the warranty when I originally bought the TV. I've spent numerous hours on the phone with GeekSquad support, and Bestbuy. Really, once you're out of the store there is ZERO support. There is no real way to get in touch with a manager or even the person that sold me the TV. After waiting 4/5 days when they could finally fit us into their schedule Geeksquad came back out and installed a new TV after my family got to stare at a wall for 5 days and I was already 1000 miles away. Bestbuy went way below my expectations this time especially for spending a few thousand dollars.

A map lied

Just browsed. But nice place!

Walked in on Wednesday 1/21 and was instantly greeted by a very happy lady in a yellow jacket. She sent us in the right direction. I believe the gentleman's name who helped us was Troy. He was a delight, helped us get a phone.