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Best Buy Montrose
Services Offered
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Frequently Asked Questions About Best Buy Montrose
How do I check product availability at the Montrose Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Montrose Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Montrose stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Montrose Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2603 reviews)
Bryan B
January 16, 2025
1 out of 5
Customer service is very bad
Response from Best Buy
January 16, 2025
Hello and thanks for reaching out on Google, Bryan.
We try to deliver a great customer service experience and understand the frustration when we miss the mark. We'd like to hear more and ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64684337.
Kindly,
^Graham
James K
January 08, 2025
1 out of 5
I called and specifically asked if they fix screens on laptops and they said yes. I scheduled an appointment, get there and was informed that they send them out to be repaired and it would take 4-8 weeks! It would’ve been nice to know that prior to making an appointment! Thanks for wasting my time!
Response from Best Buy
January 08, 2025
Hi, James,
Thank you for your review. I can certainly understand your concerns about not receiving all of the necessary information regarding your PC repair. While many of our PC services can be performed in-store, there are occasions where service requires a higher level of support. We truly value your time and it is our goal is to ensure positive interactions with every customer, characterized by proficiency and cordiality. You can read more about our Service Order Terms & Conditions here https://storage.bestbuy.com/geeksquad/terms/geek_squad_instore_servicecenter_repair/geek_squad_instore_servicecenter_repair_2023_02_01_to_current_english.pdf.
To properly document your concerns and address any additional questions you may have, please connect with us through any of our social media links below. In your message, kindly include your full name, phone number, and email address. Also, please mention Google review 64656604.
Facebook facebook.com/BestBuy
Instagram instagram.com/bestbuy
Twitter/X twitter.com/BestBuySupport
Kind regards,
^Pre
B S
January 01, 2025
1 out of 5
Runaway, zero customer support, have a Netgear router that died at 91 days, best buy refused to let me exchange for a new one, now I'm out almost $500.
Response from Best Buy
January 02, 2025
Hello there!
Thank you for taking the time to reach out on Google with a review. Our Return & Exchange Promise combined with our Geek Squad Protection program is designed to leave you with peace of mind. We would love to hear any feedback you may have and provide assistance if possible. Please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64632892 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Sincerely,
^Ryan
Michelle C
December 21, 2024
5 out of 5
Always a good experience