Best Buy Avon

Went there for a possible recovery of data, although nothing could be recovered service was amazing

Review for Best Buy - Avon Location Earlier today, I called Best Buy to ask if I could have a receipt reprinted using my debit card as a search option. The representative on the phone confirmed that it could be done but stated I would need to visit the store in person. When I arrived at the Best Buy in Avon about 30 minutes ago, I spoke with an associate who told me it could not be done and called his supervisor, Bashar. Instead of helping, Bashar began questioning me about why I don’t use my phone number when making purchases. He spoke to me in a condescending tone, saying things like “Do you understand that we cannot do that?” and “Why wouldn’t you use your phone number?” He then went as far as to say that I sounded suspicious. I explained that I am a stalking victim and that I don’t want all my Best Buy purchases easily accessible. After that, he finally agreed to try my debit card, and the receipt was printed without an issue. Before leaving, I asked for his name and then asked for the first associate’s name who had originally called him. He refused to give me the name and began following me around the store. I walked over to the cashier line to check his name tag, which read Gavin. He continued to follow me and refused to let me take down his associate’s name. I have spent a lot of money at Best Buy, but after this experience, I don’t think I’ll be going back. No customer should be interrogated for choosing not to provide a phone number—it’s none of their business. To make matters worse, after I left, two other employees near the entrance sarcastically said, “Bye, I hope you had a nice day.” The tone felt passive-aggressive. I would rate the Avon location and these two employees 1 star for awful customer service. No one should feel uncomfortable or harassed for making a simple request.

The gentleman in TV's was knowledgeable and very helpful.

Geek Squad service was superb thanks so much for the help