Why is it that when calling a local number to speak with a local technician I get transferred to India? To a rep who doesn't speak and understand English? It's truly disgusting. Since I cant get a simple question answered I'll be shopping elsewhere.
I tried calling. Good luck with that. I needed to talk to a person about stereo instalation in my car. Are there no phones in your store? I just wanted custo.er service to schedule an appointment. What I get for trying for value. I'll pay more for a person to talk to.
Response from Best Buy
November 28, 2025
Hi, Brian,
Thanks for taking the time to share this review here, although we hate to hear you were unable to reach the support you needed with this by phone. We would be happy to see if we can help.
To get started, please send us a message on Facebook (https://bby.me/af0q2k), Twitter/X (https://bby.me/e0eisy), or Instagram (https://bby.me/s0v0k6). Please also include a note stating you are reaching out from a Google review by including this reference number: #76928. We look forward to hearing from you!
This store sold me a laptop and the keyboard doesnt work at 90 days in. The laptop is under warranty according to the manufacturer, who sent us to this exact store. The GeekSquad tech told us that, without looking at it, the issue is from the Webroot software that this exact store pushed on me. The tech refused to check in the laptop unless I chose to purchase an annual service plan for nearly $200.00. The entire experience has me wondering why Best Buy continues to exist as it is simply a collection of con artists and thievery.
Hardly any staff around and when you did find one, they acted as if it was a chore to help you