Best Buy Avon

Really bummed to see Best Buy become what it is. They don’t value their returning customers anymore.

Seemed extremely inexperienced and could not answer any of my questions with confidence. No straight answers to any of my questions and their solution was to replace parts without even knowing if they were defective. Who wants to pay for parts that the geek squad guy is just guessing at.. like if that one doesn’t work what else are we going to have to buy? Yeah, na.

I placed an order for a $400 Cobra dash cam through this store at 11:34 a.m., intending to pick it up before heading to Toledo for a 4 p.m. dinner. Normally, Best Buy updates order statuses or prepares items for pickup within an hour. However, by 1:45 p.m., I still hadn’t received any updates. When I arrived at the store, there were two employees behind the counter and one at the register. After explaining the situation and mentioning that the inventory only showed one dash cam in stock (something I’ve noticed often leads to errors at other Best Buy locations), one of the employees said she’d have someone check on the order. She briefly looked around, spoke with another employee, and walked away. I waited for about ten minutes without any updates or communication. Eventually, the cashier noticed I was waiting and asked what was going on. I repeated the situation, showed him my order, and he checked the computer. He confirmed that they couldn’t find the item and said I’d receive a cancellation notice with options for home delivery or finding it at another location. Unfortunately, later that evening, the order was never updated in the app, and I had to manually cancel it myself. This experience was frustrating and seemed to stem from a lack of urgency or attention to detail from the staff. While I understand inventory discrepancies can happen, the lack of communication and follow-up was disappointing. Employees should take pride in their work, regardless of the role. Interestingly, this inconvenience actually saved me money. After canceling the order, I found a different dash cam on Amazon for half the price, with similar (if not better) features and stronger reviews. In hindsight, I wish I’d started with Amazon, but I was drawn to Best Buy because of the credit card and membership I signed up for previously. To be fair, the Best Buy Plus membership might be worth it for frequent shoppers, but for someone like me who doesn’t buy electronics often, it’s not as beneficial. In the end, I’ll avoid this particular location moving forward. While I value the perks of shopping at Best Buy occasionally, this experience highlighted how much room there is for improvement in customer service and operational efficiency. @ Tina, there is really no need for me to go to a generic facebook / bestbuy page and send a message, I found a different product and no longer need to fulfill that cancelled order. There are so many options for us consumers that I don't need this store, it's not my normal go to anyway. My review is more to inform visitors to be wary of online pickup orders at this location, and maybe shop for themselves and don't rely too much for service on finding items. Maybe just visit another store if they are in-between store locations. North Olmsted store is grade A, Parma store is good, it's been a while but the Mayfield store off I-271 was also pleasant. Then again you may not believe me, so I just might chime in and send you some of that info.

The Best Buy in Avon Ohio is the worst for customer service when their employees bait and switch.