To Whom It May Concern,I am writing to share my recent experience at your Avon, Ohio location while attempting to purchase a couple of space heaters. Upon entering the store, I was not greeted by any associates; instead, several appeared occupied with their phones.When I approached one associate to ask whether the displayed space heaters were the only ones available, she responded, “That’s all I have; they didn’t send us a lot.” I mentioned that your website showed additional models in stock, at which point she asked to see my phone for confirmation. After reviewing it, she said, “Oh, those are up there.” This was confusing, as she had just indicated that the floor models were all that was available.She then contacted the warehouse and I waited approximately 15–20 minutes for a response. I ended up leaving. While I ultimately appreciated her effort to verify the stock, the overall service experience did not meet the level of professionalism I typically expect.I wanted to bring this matter to your attention in hopes that service consistency and attentiveness can be improved.Sincerely,
Luis C
Response from Best Buy
January 19, 2026
Hey there, Luis.
Shopping for new space heaters should be an easy experience. If you still need help finding some that fit your needs, please send us a private message on social media. Be sure to reference your review number 106717, when you reach out. Thanks.
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Employee survey 1:50 pm
Supervisors
To help gather kids to let them purchase what
Is would help kids get along more with actual
More people nothing serious tomorrow some other day thank much keep happiness with you and others ,your truly
Great customer service special spot out to AJ
Kenneth O
January 03, 2026
I've been going to Best Buy for years and I had some issues with my TV soundbar purchase. Colin fixed it right away & promptly. I have dealt with him on my last two visits and he has been the best associate I have ever dealt with!! He is very friendly, intelligent and helpful! He knows his tech!
Give this young man a fat raise and a promotion!