I went into a Best Buy for the first time in a decade to pick up an online order.
Nothing really stood out to me positively or negatively because going with BB came down to price and nothing else. If Walmart, Target, Amazon, etc. had the TV cheaper, I would've went with them.
Response from Best Buy
August 18, 2026
Hi, Matt,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience finding the best deal possible. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #204988" for reference. You can find us here:
Twitter(X):
https://bby.me/2RVgBH
Facebook:
https://bby.me/oozfTL
Instagram:
https://bby.me/r0jOrh
I went in today was directed to customer service. Once I got up to the girl that was at customer service I explained to her what I needed she called another man over his name was Josh I believe he was extremely rude. he was being super snobby not helpful what so ever I gave him the wrong paper thinking it was my warranty paper and rudely he responds “this isnt even a Best Buy receipt.. I then said sorry theres so many I finally found it and he rudely once again rolls his eyes and continues to not be helpful my overall experience was horrible. Would not recommend this location. Went to north olmsted and was able to resolve my issue without attitude from workers.. take notes Josh.
Went in to buy a laptop and found one that suited all my needs. Abri was super helpful I wouldn’t have been able to make my decision without her help.