The worst customer service experience from management in my adult life . The only reason this gets one star is for the employee Wes for standing up to Jody and Isaac and saying this is not what we told the customer .
Here is a short list of some the things I’d rather do than deal with the management team
Play in traffic
Lip plump with fire ants
Beta test temu parachutes
Lay in a bed of lonestar ticks
Be shipwrecked with Joffrey Lannister
Avoid like your life depends on it
There was an offer posted online for the new iPhone. I went in the store and they told me it was not offered in store, but clearly the online said that it was offered. I definitely feel that the store and the online services do not match as to what is stated. I definitely will not be coming back to shop.I have to drive way to pittsburgh to purchase my son, a new phone.
Response from Best Buy
July 01, 2026
Hello,
If we were in your position, we would feel the same way if you did not get the pricing as advertised. We would like to look into this and see if we can help in any way. Please reach out through one of our social media channels listed below and include your Google Review #180734 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/KNuny1)
• Twitter/X (https://bby.me/hM9PhA)
• Instagram (https://bby.me/8Vmmtv)
Was helped when I entered and throughout my shopping experience.
So funny. I shop at Best buy all the time but this is the first time I've been in this one. I just wanted a cheap TV and I bought some LG. Nothing fancy. It wasn't for me. The sales guy was visibly annoyed that I didn't take his upsells. Like, day and night difference. Totally cool to, get your stuff and get out instantly. I felt bad for him but I didn't want the warranty on a low end TV. Sorry big guy. I hope you have better days ahead.
Response from Best Buy
June 23, 2026
Hello, James,
Thank you for reaching out to us with your feedback. We're glad to hear that you were able to find the TV you wanted. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/GE07BO), Twitter/X (https://bby.me/9WB60E), or Instagram (https://bby.me/Gp4pHQ). Please reference Google Review, #176288.