Went in to buy a laptop and was told they ship it and it would be here on 2/18. 2/18 is here and no emails or order updates since I was in the store. Come to find out after their online customer support 1st lied to me about the order being in process, 2nd one said they transfer me and no one picked up and the 3rd finally tells me there was never a shipment scheduled even though I have a paper with the shipment info. So now I have to go in to the store again to hopefully get the laptop. Will keep you updated on if they can even handle that. Would not suggest ordering a laptop to ship from this store. Only get in store laptops.
Response from Best Buy
February 18, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also expect my orders to arrive as indicated when the order was placed. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience? Please begin your message with "This is in regards to my Google Review 64825956".
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Regards,
^Josh
Patricia M
February 17, 2025
Awesome experience! Derrick was my salesperson, he was so knowledgeable, helpful and patient! Then there was Ken who was the delivery person and installer. He also was exceptional! He explained everything took his time, did everything right, so that when he left I knew I'd be able to handle the different remotes which I am.
Great people! Great experience!
Very helpful staff in TV department. Quick in and out.
General manager was really helpful. Quick response to equipment they had but wasn't on display yet.