Best Buy Youngstown

Great store friendly and knowledgeable associates I give 4 stars because of high prices

No one answers the phone. Hold times over 30mins. Drove to the store while on hold to find out they can’t do a repair in store. No one ever answered the phone.

I bought some air pod pros second generation and I notice there wasn’t that little plastic wraps around them and I didn’t sure if that’s how it was supposed to be but I’m sure that, that means they have been used and I payed with my hard earned money on those and I would at least liked to get none used ones

I had the absolute pleasure of working with Kevin “Big Red” at the Best Buy in Boardman, Ohio, on June 17, 2025, and it was one of the best customer service experiences I’ve had anywhere. Kevin listened carefully to every concern my husband and I had, addressed them thoroughly, and made sure everything was resolved before I left. He explained technical issues in a way that was easy to understand and even took the extra step of preventing a previous service issue from happening again. His professionalism and care made us feel valued as customers . Kevin’s knowledge of computers, networking devices, and consumer electronics is top-notch. He quickly diagnosed problems with my husband's laptop, protected his data, and took time to educate us about device care and helpful services — all without any pressure to buy extras I didn’t need. It’s clear he takes pride in doing the job right and making sure customers leave satisfied. Kevin handled troubleshooting and repairs efficiently, following Best Buy’s procedures while maintaining a positive, friendly attitude. If you need expert tech help with great customer service, ask for Kevin “Big Red” — he’s a true asset to the Boardman Best Buy and someone I’ll be returning to in the future.