Best Buy Youngstown

Very disappointed with the unprofessional service from Best Buy. I purchased a new refrigerator and paid $49.95 extra to haul my old fridge away. New one was delivered 12/6, contractor hired by Best Buy refused to haul my old refrigerator away, he said it was “too heavy”! I called and rescheduled, had to wait A WEEK LATER. Appointment was scheduled for today, 12/13, with their arrival time 3-7pm. I kept tracking their location as time got closer. They were 15 MINUTES AWAY, arrival time showing 5:41 pm , I refreshed my browser a few minutes later all for it to state I had no appointment scheduled. Immediately called customer service, was hung up on twice!!! Called back third time spoke with a manager from Geek Squad, he agreed it was not right, it was unprofessional, and I had every right to be upset. He offered me another appointment but having to wait 5 more days!!! I’m so over the frustration by this point. I canceled and requested a refund. I will find someone else to recycle my old refrigerator and I definitely will not be purchasing anything more from Best Buy. They have lost my business.

Went in for an issue with my Nintendo switch 1 and I couldn't get the a joy on I bought elsewhere to connect so I returned those and went to best buy for help. Eric (with geek squad?) was completely amazing! He helped me find and connect a pair of joycons to my switch he answered all of my questions he listened to the explanation of what I've done so far to try to get any pairs to connect he was completely patient with me (I'm horrible with electronics) and was very kind during the entire process. A process that I had been working on trying to figure out for almost 3 hours today (between myself and the other company) turned into a 15 minute fix with him. Thank you so much Eric. 10 out of 10 would recommend.

Best buy is on the same route as circuit city ugh

Great selection. Poor customer service