Best Buy Youngstown

Very disappointed with Best Buy’s customer service regarding our Samsung refrigerator. We purchased a Samsung French-door refrigerator from Best Buy in December 2021. In January 2026, the ice maker failed, and we paid approximately $300 to have it repaired/replaced. Less than seven months later, the replacement ice maker is already failing again. I contacted Best Buy hoping they would stand behind the recent repair or at least help us find a reasonable solution. Instead, I was told there was nothing they could do. What was even more frustrating was being told by a Best Buy employee that Samsung refrigerators from this timeframe were known to have ice-maker issues and that they would not recommend buying one. That certainly was not something we were told when Best Buy sold us the refrigerator. I was then advised that I should buy a refrigerator without an ice/water dispenser and purchase a countertop ice maker instead. After asking again if someone could simply come out and address the ice maker we had just paid to have repaired, the conversation shifted to selling me a new refrigerator. I was even encouraged to buy one immediately because inventory could become limited once the Labor Day sale began. I understand that appliances eventually have problems. What I don't understand is paying Best Buy hundreds of dollars for a repair, having that same component fail again within seven months, and receiving no meaningful assistance other than being encouraged to purchase another refrigerator. I expected much better customer service and support from Best Buy.

I went into Best Buy to get my grandmother a computer. I was looking for an associate to help me, but could not find one. I did find a man who was with an associate who had told me he waited 30 minutes to get attention that was fine with me. So I asked the guy that was helping the guy when he was done for help and he told me that someone would be able to computers shortly and they did come very fast. When he got there, I told him I wanted an HP computer. It was about the cheapest one there. Immediately, when I said I wanted it he told me I didn’t want it. I repeated to him that I didn’t want it and that it was for my grandmother. He Continue to explain to me it was a bad computer and talk down to me and Came off as a very sexist and opinionated. He was talking to me like he knew more than me In a very ignorant way. After me pushing some more that I wanted this computer and that I wasn’t going to change my mind he said “ Whatever I guess I’ll get you the computer” and was very ignorant about it and stormed away. I’ve never felt so uncomfortable before and he was also very hostile when checking me out. If it weren’t for the fact that the computer was for my grandmother, I would’ve left then and there. Will not be going back to this location for anything

Great store very clean

Came in to buy a new computer for school. I already knew what I wanted, but had to have a salesman get it for me (man in his 40's-ish). He was visibly upset when I rejected his constant and aggressive tactics to purchase add-ons. To the point of being borderline disrespectful towards me. When I got home I tried to call the store manager to inform them of the interaction. However Best buy's phone system will not let you directly contact the Boardman store. It will send you to a phone center and after 5 minutes of being on hold I just decided it wasn't worth it. I think I'm probably just going to return the computer. I don't want that jerk to get any commission off of the sale. And I'm not sure I want to give Best buy my business if I can't even contact anybody in store without jumping through a bunch of hoops. Update: Tried all three links provided by the owner. None of which worked. Also, I don't have social media. Why would I need to post additional information on a social media site when I have already provided my information on the review? I would say a phone number would be more appropriate. Maybe this wasn't really the owner.