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Frequently Asked Questions About Best Buy Eastgate

How do I check product availability at the Eastgate Best Buy?
How do I check my order status?
My local Eastgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Eastgate stores’ holiday hours?

Recent Reviews

4.1
(2596 reviews)
Elisa F
August 15, 2025
5 out of 5
Staff is always quick to help and provide helpful information for what I am seeking.
Brandon H
August 08, 2025
1 out of 5
My daughter bought an open box laptop marked excellent. It did not come with the charger. Manager best offer was 40 dollar store credit or a non-oem charger. Very disappointed in service. Manager Lexi wouldn't come talk to me. The item should have been graded fair condition which would have resulted in a $200 difference. They refused to lower the price.I wouldn't buy open box from this store.
Response from Best Buy
August 08, 2025
Hello, Brandon, Thank you for leaving us a review. It saddens me to hear that your recent experience was not a positive one, especially when you went in looking for the best deal for an open-box item. We appreciate your feedback, and would like to offer further assistance. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Kindly mention the phrase “Google Review, Convo #26252” when reaching out on social media. Regards, ^Ruby
Mike M
August 08, 2025
5 out of 5
Helpful and very knowledgeable.
James (
August 06, 2025
1 out of 5
Horrible service, asked an employee a question and he just walked off. Found thr manager and began to ask for help and the manager said he was busy and walked off. First and last time going to Eastgate best buy. If micro center had my product in stock even if they would've had it within the week I would of waited to go there. Actually the first time I've had reverse customer service at a best buy, meaning zero instead being asked every 10 minutes.
Response from Best Buy
August 06, 2025
Hello, James, Thank you for reaching out to us here on Google and sharing your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 25502. Facebook (https://bby.me/s2hvvd) Twitter/X (https://bby.me/mbnwm8) Instagram (https://bby.me/rpispq) We look forward to assisting you there. Regards, ^ Brandon

About Best Buy Eastgate

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