Best Buy Eastgate

We made a return today, and the Sales Flow Specialist (didn’t see his name), who was making the return was super rude! He was super friendly until we said we were making a return, then he started making faces like he was pissed to high heaven, and he barely made eye contact after that. The only time he did make eye contact was when he smugly said are you sure you don’t want to trade it for something? At the end of the return he was so caught up in his thoughts that he didn’t even realize he didn’t give us back our phone (it had the barcode for the return), and he just stared like, you have a problem? BESTBUY! This is not the first time this has happened, it’s been multiple times at multiple stores over the last 15 years that I’ve been shopping with you, and I know it’s because a return negatively effects the stores sales goals. So how about you stop that nonsense store specific sales goal stuff that’s messed up by returns, (so we can make a return without feeling incriminated), and just be thankful that in a world of dying stores, you’re still up and running. Be thankful or your sales, and returns because that means people are still coming in and not taking their business elsewhere. CORPORATE: STOP PENALIZING THE STORE FOR RETURNS. This is why they tell you that you can’t make a return at a different store if you purchased it from another or online because it messes with that stores sales directly. After 15 years and many tv’s, game consoles, and cell phones, and appliances later, I’m saying enough is enough. You have lost a customer, and we will take our business elsewhere.

Will price match with regularly priced items from elsewhere.

I purchased my 4th computer in October 2025. Salesman was hung over & pulled the wrong laptop from the under counter stock, rang it up twice bc the register went down. When I got to the Geeks for data transfer, I learned he gave me the wrong laptop but I had been there a long time & just wanted to get home and back to work. The Geek was pulled from another dept. I gave him a handwritten list to download my existing webroot to the new laptop. While trying to communicate to him, he took a cell call and argued w/his wife about a gift for a wedding. Another person then stepped in to finish w/me. I picked up the laptop next day. In February, I found they were double billing my card for webroot. After multiple calls, we learned the webroot that was put on my new laptop was a very old subscription, maybe they have been double charging my card for years, who knows. So after I had to take the laptop back to the Geeks and get the correct webroot installed, I called for my refund. Rep said they will only refund $45.91 instead of the $53.36 they double charged. I asked why but was told I needed to contact them sooner. Really? I just found out your were double billing me. BEWARE people....watch your credit cards. I pay for Total Tech, and this is what I recevied in return. BTW, if Alex would have been there the day I purchased the new laptop, none of this would have happened. They had poor staffing that day & customers paid the price.

They used to sell CD's