Had to choose where to buy a new TV. The model I wanted was the same price on Amazon, Best Buy and 3 other locations. I thought I saw that if you bought it at Best Buy recycling of your old TV was free. THIS IS NOT THE CASE!! It was a $30 charge. As I was walking out in the parking lot 2 different customers heard me complaining about this. Both confidently told me that it was definitely supposed to be free if you bought your replacement TV there. I went back in and asked for a manager to confirm that buying your TV there did not save you any money on the $30 recycling fee. They confirmed it was $30 for anyone recycling no matter what. The store is nice, but I could have paid amazon the same, had my TV delivered for free and dropped my TV off for recycling whenever. No advantage buying it at Best Buy
Absolutely beyond frustrated! My husband bought a 98 inch tv in cash. Was supposed to come the 30th. The day of it got rescheduled, I called wondering why and was told the driver was sick and it would come the following Wednesday. The day comes and it says I have no appointment!! I call again, they said they had to cancel because the tv was now out of stock. They said there was nothing they could do but have it there the following Monday. So today, the tv is supposed to come and they call saying they do not service our area!!!! Customer service has been little help just saying there’s nothing they can do.
Very friendly service on the floor and at the checkout register.