Frequently Asked Questions About Best Buy Eastgate
How do I check product availability at the Eastgate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eastgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eastgate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eastgate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2658 reviews)
Betty L
January 06, 2026
5 out of 5
Braeden Apostolos, Verizon Specialist was a great help to me and deserves recognition for his expert handling of my complicated issues. Mandi was also very understanding. Thank you sooo much.
William H
January 05, 2026
3 out of 5
Its best buy i was there for something that wasnt in stock. Biggest complaint is always being met at the door with someone that wants to know why im there and wants to help or convince me I need a credit card. If I needed something id ask.
Response from Best Buy
January 05, 2026
We understand the frustration when your experience shopping with us did not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ikyfsp), Twitter/X (https://bby.me/ay7gby), or Instagram (https://bby.me/d7qgh8), and mention your Google review, 100854.
J e
January 04, 2026
1 out of 5
I've tried to get a price match MULTIPLE times. One of the customer service reps told me to take a screen shot of the price. I did that and took it to the store. They said no! Then tried to get one online through customer service. They said no as well! Good luck with getting a price match. I actually don't have FB so I can't contact you that way.
Response from Best Buy
January 04, 2026
We understand the frustration when a price match is unable to be honored. We'd like to review this further for you. Please reach out to us in a private message on Facebook (https://bby.me/8z34sf), Twitter/X (https://bby.me/zk6vbf), or Instagram (https://bby.me/8eq0bn), and mention your Google review, 100334.
Erin
January 03, 2026
1 out of 5
Spent $500 (in-store) for a Sonos Subwoofer to be delivered the next day. 3 days later and no product, we went to the store to ask if we can adjust our order to pick up and the store says they have no idea where the product is and there are no more in stock in the entire city. Do better Best Buy.
Response from Best Buy
January 03, 2026
Hi there, Erin.
Thank you for taking the time to leave your review. We understand how disappointing it is for a delayed order. We'd like to follow up and look into this for you. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/85uad8)
- Twitter/X (https://bby.me/toas6z)
- Instagram (https://bby.me/8lg412)
When reaching out, please reference your Google Review 99851.
Kindest Regards.