Best Buy Eastgate

I ordered an All-In-One Computer from Best Buy and had it shipped to me. However, they forgot to include the power cord. I called their customer service number about the issue to see if they could ship me a power cord. They advised they cannot do that and I would have to bring everything in and do an exchange. I asked to speak with a manager to confirm this was accurate since most companies will correct their error by sending the part they forgot to include and the manger confirmed this information was correct. I advised that the nearest Best Buy to me was 1 hour away, so in total I would be driving 2 hours to do an exchange and so wanted to make sure the store had some in stock before I made the drive to that location. They confirmed they had some in stock. Once at the store the store employee advised they did not have an equal replacement and offered me another one, but I would have to pay almost $200 additional to receive it. I ended up opting for a refund, but customer lost after this experience.

Did not have what I was looking for. And door girl seemed to be in a rush for no reason. 😒

Great customer service

Bought a cpu and motherboard, the guy told me it was compatible straight out of the box. It’s did not work. I came back to return it and they told me no. So now I’m stuck with this broken cpu because their employee gave me the wrong information. What a great place to get help for electronics lmao