Best Buy Eastgate

I purchased my 4th computer in October 2025. Salesman was hung over & pulled the wrong laptop from the under counter stock, rang it up twice bc the register went down. When I got to the Geeks for data transfer, I learned he gave me the wrong laptop but I had been there a long time & just wanted to get home and back to work. The Geek was pulled from another dept. I gave him a handwritten list to download my existing webroot to the new laptop. While trying to communicate to him, he took a cell call and argued w/his wife about a gift for a wedding. Another person then stepped in to finish w/me. I picked up the laptop next day. In February, I found they were double billing my card for webroot. After multiple calls, we learned the webroot that was put on my new laptop was a very old subscription, maybe they have been double charging my card for years, who knows. So after I had to take the laptop back to the Geeks and get the correct webroot installed, I called for my refund. Rep said they will only refund $45.91 instead of the $53.36 they double charged. I asked why but was told I needed to contact them sooner. Really? I just found out your were double billing me. BEWARE people....watch your credit cards. I pay for Total Tech, and this is what I recevied in return. BTW, if Alex would have been there the day I purchased the new laptop, none of this would have happened. They had poor staffing that day & customers paid the price.

They used to sell CD's

I really appreciate the manager in charge that made my return right.

An employee in the kitchen wares area helped me find the items for which I was looking. He missed the fifth star, possibly not his fault, because after changing my old address to a new address, an item I ordered from him while at your store was routed to someone else's address and I have yet to receive my item in a timely manner.