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Frequently Asked Questions About Best Buy Eastgate
How do I check product availability at the Eastgate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eastgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eastgate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eastgate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2629 reviews)
Diesel D
November 07, 2025
5 out of 5
Love that physical best buys are still a thing
Brandon R
October 27, 2025
1 out of 5
Assistant store manager was rude to me and walked away in the middle of a conversation. I was very nice and straight forward about how I felt that they weren’t following their policy listed on their website about damaged packaging.
Poor customer service every time I go in there.
Assistant manager was going to give me a discount on the damaged box product, but when I said “we’re just not communicating correctly and I don’t think you’re understanding my point of view” she said she’s no longer giving me a discount and walked away in the middle of our conversation.
Coach C
October 26, 2025
5 out of 5
Very clean and friendly staffing
David M
October 24, 2025
1 out of 5
I bought a new OLED SAMSUNG TV FROM best buy and started having problems right away. They sent someone out to install and they obviously did not know what they were doing. Took 4 hours and it was hanging crooked when they left. Then the TV started turning it self off. Sometimes it would work for 30 minutes sometimes it would work for a week. It was hard to get it back on. After 90 days they said the warrenty on the mount had expired and it no longer was their problem. So Samsung came out and said it was mounted improperly and Best still refused to fix it