Over the years, the store has had fewer items to purchase in person. They have completely gotten rid of movies, game selection has decreased, and at times, it is hard to find workers for assistance. It is better just to order items off of their website & either have it shipped to you or pick them up at the store.
With that being said, they do focus electronics, like laptops, keyboards, headphones, mice, tvs, & phone products. They do offer some home products. I would suggest comparing prices at other retailers before purchase. You can usually find a lower price elsewhere.
Response from Best Buy
August 24, 2024
Good Afternoon, Brianna.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64111812" for reference. You can find us here:
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https://twitter.com/bestbuy
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https://www.facebook.com/bestbuy
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http://instagram.com/bestbuy
Kind Regards,
^Trey
Absolutely the worst service I have ever had at a retail store. Not only did we have to “find” an employee to help us with a purchase. Then paid for delivery and set up if new TV for them to not show up. Go to the store and first talked to Orlando, who we thought was a manager but when I started to question where in the product and why if we verified everything at purchase, you called a number we haven’t had for over 8 years. Well I guess Orlando couldn’t handle us so he proceeded to hang out and socialize with other employees, and had Wilson take over. Very rude and disrespectful.. just handed him the phone whee he was supposedly trying to get us an answer and just walked outside to help someone else and gave the phone to Wilson. Then they proceeded to say they tried to deliver to our house around 2:00. Seriously.. no one was on the ring camera, come on if you’re gonna lie do better than that. The worst service I have ever seen. I am in customer service management and those tatics tonight would have my head spinning asking Why are you treating a customer like this. We said cancel the order and give us our money back. Wilson said he would cancel tomorrow first thing and it will take 3 days to get our refund. So we have been a week without a TV, no money til we get our refund to go somewhere else. What a shitshow!
Response from Best Buy
August 17, 2024
Hello Liz,
Thanks for your review. We really appreciate your feedback and would love to hear how we can create a better experience for you both online and in the store. Please send a private message on social media with your name, phone number, and email. Please mention Google Review 64082491 in your message.
Kind regards,
^AaronG
Can I leave less than 1 star?
Wow. The Eastgate store had the rudest and worse customer service I have ever seen.
All the staff were congregating at the front. When I asked where something was it was pointed out. I asked for someone to assist us.
After eating for 10 minutes no one showed up. I actually called the store while in the store to get assistance.
Finally my Mother in law and I each tracked down someone. When I told him what happened without an apology he said “well 2 of us are here to help now.”
They did not have what we needed when I asked for any assistance maybe somewhere else it was an abrupt “couldn’t tell you!
Our family has purchased thousands of dollars in this store I. TV’s appliance and home computing
I will shop elsewhere and would seriously consider NEVER visiting a Best Buy again.
Just as bad was trying to lodge a complaint.
Response from Best Buy
August 14, 2024
Hi there, Clark.
Thank you for sharing your experience with us on Google. We sincerely apologize for not meeting the level of service we strive to provide. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level.
I will be happy to answer any questions that was while you were inside the store. Please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64073476. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you.
- Facebook: http://facebook.com/BestBuy
- Twitter/X: http://Twitter.com/BestBuySupport
- Instagram: http://instagram.com/Bestbuy
Thank you for bringing this to our attention. We look forward to resolving your concerns.
Best regards,
^Magee