Best Buy Eastgate

The service was terrible. They were not interested in fixing our phone. They just wanted us to buy a new one. We didn't. We went to "You break it we fix it" and they fixed our phone within 2 hours.

Isaiah in computers was absolutely phenomenal. He was so helpful and took his time to answer every single question we had (and I had a lot of questions)! I’ve been buying tech from here for decades and he is the absolute best employee I’ve met. He deserves a raise and a promotion!

Brandon T. was very helpful! Great price for Memorial Day on laundry machine.

A simple phone call to change my computer appointment I scheduled by going into the store. Guy at the desk said calling into the store is the easiest way to schedule. Three phone calls to try and change my scheduled app't time and can't get past the "AI assistant" despite answering all of its questions, including requesting to speak directly to someone in the geek squad. After answering all its question it just kept stating it did not understand, let's try again. If this is a tech company's answer to customer service, they can keep it and I will shop elsewhere. If I could have given it a minus infinity, I would have. I'm not driving 30 minutes back to the store to reschedule an app't. Do better Best Buy!