Frequently Asked Questions About Best Buy Eastgate
How do I check product availability at the Eastgate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eastgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eastgate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eastgate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2692 reviews)
Carter T
April 16, 2026
5 out of 5
Went to buy a new monitor and the staff was a big help
Daniel W
April 16, 2026
5 out of 5
Jordan helped me he is the best! Give him a raise I recommend you ask him if u need help
TBR
April 12, 2026
1 out of 5
I stood around for 5 minutes, nobody waited on me.....I left and went somewhere else!
Tommy C
April 08, 2026
1 out of 5
For the love of ... DON'T do a phone trade in or purchase here. It's a headache and hassle. The reps are very much incompetent. Thank goodness they could call verizon for them to hold the best buys reps hand and basically do his job to ensure my account was set up correctly. 😵💫
Response from Best Buy
April 08, 2026
Hi there Tommy,
Thank you for taking the time to provide us your review. Experiencing difficulties while activating your phone are never ideal. We would like to follow up here and ensure this is documented and addressed. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/UVUDeJ)
- Twitter/X (https://bby.me/tVrY0I)
- Instagram (https://bby.me/oMhKE7)
When reaching out, please reference your Google Review 139777.