Frequently Asked Questions About Best Buy Eastgate
How do I check product availability at the Eastgate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eastgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eastgate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eastgate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2711 reviews)
Daniel M
June 10, 2026
5 out of 5
The salesman was very helpful, listening to what we needed/wanted. No pressure, no trying to up sell us. The Greek Squad was awesome! All in all we had a very positive experience!
mark c
June 10, 2026
3 out of 5
Hard to get help and did not have the hardware I needed.
Response from Best Buy
June 10, 2026
Hello, Mark,
Thank you for taking time out of your day to share your feedback. Trying to get assistance with a purchase should be simple, so we can understand your frustration. We'd be happy to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/mj7hbE), Twitter/X (https://bby.me/53tS5V), or Instagram (https://bby.me/tDk7R1). Please reference Google Review, #171134.
Angela W
May 24, 2026
1 out of 5
The service was terrible. They were not interested in fixing our phone. They just wanted us to buy a new one. We didn't. We went to "You break it we fix it" and they fixed our phone within 2 hours.
Jessica H
May 22, 2026
5 out of 5
Isaiah in computers was absolutely phenomenal. He was so helpful and took his time to answer every single question we had (and I had a lot of questions)! I’ve been buying tech from here for decades and he is the absolute best employee I’ve met. He deserves a raise and a promotion!