I would've gave it a 5 star because I was waiting like 5-6 minutes for someone to help me with a pick up order, the ladies were looking but not asking if I needed help, until.this nice young man helped me. I wanted to also say that best buy hooked me up when they couldn't find my out of box TV, so they gave me a new TV,! I was really happy after that! thanks best but
Horrible business. I traded in a device and got gift card, used gift card but had to return one item that didnt work, so they issue what they call an "e-gift card" which is actuallu a scam because apparently it EXPIRES AND THEY DONT EVEN TELL YOU???? so I sold them a device and lost like 90% of the money for it. Just sell stuff yourself for cash nowadays. Their system is FULL of catches and sure its all written somewhere in lawyer jargon so theyre always safe as a company but its nigh on impossible for anyone not insanely savvy to find.
Response from Best Buy
May 02, 2026
Hello,
Thank you for the review. We understand your concern with not being able to use your gift card. Our gift cards, don't expire.
Can you please send us a private message/DM via social media. I have provided links below to our social media pages. Please include with your message, that it was a Google review 148058
Facebook ( https://bby.me/zzm5Eh), Twitter/X ( https://bby.me/BNWkys), or Instagram ( https://bby.me/uPT0sv
Went to buy a new monitor and the staff was a big help
Jordan helped me he is the best! Give him a raise I recommend you ask him if u need help