Best Buy Eastgate

Over the years, the store has had fewer items to purchase in person. They have completely gotten rid of movies, game selection has decreased, and at times, it is hard to find workers for assistance. It is better just to order items off of their website & either have it shipped to you or pick them up at the store. With that being said, they do focus electronics, like laptops, keyboards, headphones, mice, tvs, & phone products. They do offer some home products. I would suggest comparing prices at other retailers before purchase. You can usually find a lower price elsewhere.

Absolutely the worst service I have ever had at a retail store. Not only did we have to “find” an employee to help us with a purchase. Then paid for delivery and set up if new TV for them to not show up. Go to the store and first talked to Orlando, who we thought was a manager but when I started to question where in the product and why if we verified everything at purchase, you called a number we haven’t had for over 8 years. Well I guess Orlando couldn’t handle us so he proceeded to hang out and socialize with other employees, and had Wilson take over. Very rude and disrespectful.. just handed him the phone whee he was supposedly trying to get us an answer and just walked outside to help someone else and gave the phone to Wilson. Then they proceeded to say they tried to deliver to our house around 2:00. Seriously.. no one was on the ring camera, come on if you’re gonna lie do better than that. The worst service I have ever seen. I am in customer service management and those tatics tonight would have my head spinning asking Why are you treating a customer like this. We said cancel the order and give us our money back. Wilson said he would cancel tomorrow first thing and it will take 3 days to get our refund. So we have been a week without a TV, no money til we get our refund to go somewhere else. What a shitshow!

Can I leave less than 1 star? Wow. The Eastgate store had the rudest and worse customer service I have ever seen. All the staff were congregating at the front. When I asked where something was it was pointed out. I asked for someone to assist us. After eating for 10 minutes no one showed up. I actually called the store while in the store to get assistance. Finally my Mother in law and I each tracked down someone. When I told him what happened without an apology he said “well 2 of us are here to help now.” They did not have what we needed when I asked for any assistance maybe somewhere else it was an abrupt “couldn’t tell you! Our family has purchased thousands of dollars in this store I. TV’s appliance and home computing I will shop elsewhere and would seriously consider NEVER visiting a Best Buy again. Just as bad was trying to lodge a complaint.

Amazing customer service