Frequently Asked Questions About Best Buy Eastgate
How do I check product availability at the Eastgate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eastgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eastgate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eastgate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2730 reviews)
John H
July 25, 2026
1 out of 5
Do not make purchases from this store and be hesitant about purchasing from Best Buy in general. Tried to use Best Buy Credit Card and 18 month financing with a zero balance on card and superior credit. Made the purchase on my phone. The order was accepted and then rejected within a minute. Phone calls to Citi eventually led to a live person stating they did not decline. Calling store directly takes you to a bot that gets you to a live person who is not at the store. They have no way of calling the store to find out why it was cancelled. I'm trying to give Best Buy 2k of purchases and this is what happens. What a joke. Off to Apple Store and I will no longer be back to Best Buy. Addendum to reply: What application process??? I have had Best Buy Credit card for 10 plus years and no problem. I don't need someone to listen, I need someone who can fix the problem when it is occurring.
Response from Best Buy
July 25, 2026
Hello John,
We can see why you’d be frustrated with your application process. We would like to see if we can answer any question you may have regarding this process. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #193293 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/XxLjFg)
• Twitter/X (https://bby.me/yepLdy)
• Instagram (https://bby.me/deb8H6)
Jim V
July 23, 2026
5 out of 5
Very helpful
Harry T
July 20, 2026
1 out of 5
Place has gone downhill. Their salesman - especially the obnoxious dude pushing LG TVs - just get in your way. They didn't have in stock what was listed as in stock on their website, for 3 different items. And I wanted a simple USB connector that they didn't have.
Response from Best Buy
July 20, 2026
Hello,
Thanks for sharing your feedback with us. We understand having someone pushing you into an item that you don't want and the ones you did want, not being in stock, as expected, isn't welcome. We'd be happy to review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/lrConx), Twitter/X (https://bby.me/BC63ZK), or Instagram (https://bby.me/ENXUSW). Please also refer to your "Google review #190705" in your message.