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Best Buy Colerain
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Find Items in This Store
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Frequently Asked Questions About Best Buy Colerain
How do I check product availability at the Colerain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colerain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colerain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colerain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2418 reviews)
laura T
January 12, 2025
1 out of 5
An employee by name brandin was awful and rude
Response from Best Buy
January 12, 2025
Laura,
Thank you for the review. I truly empathize with your feelings regarding your recent experience. It’s always our goal to ensure that our customers receive assistance in a respectful and courteous way, and I regret that we fell short during your visit.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64669700.
Regards,
^Kristy
Gina M
January 06, 2025
1 out of 5
I went to this store with intention of seeing how sells would be helpful to the items I wanted to purchase in person. Of course they lied to me in told me, what I wanted I had to wait 4 months to receive it so they could try to make me buy something more expensive I went to my car in purchased it online. Some young man only cares of commission this store is horrible.
Response from Best Buy
January 06, 2025
Hello there, Gina.
Thanks for taking the time to leave us your feedback. We understand the importance of getting honest and helpful assistance. We would like to assist in any way that we can. You can connect with a live representative through one of the social media platforms listed below. Please provide us with your full name, email address, and phone number to complete the documentation process. Also, please reference Google Review #64648672.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Regards,
^Jason
Bryan B
January 02, 2025
2 out of 5
Tried to switch my order when they ended up not having what I wanted in stock. Second time this particular store do this in the last year.
Response from Best Buy
January 03, 2025
Hello, Bryan,
Thanks for reaching out and providing your feedback. Trying to return an order should be an easy process, so I can understand your concern. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64637514.
Kind regards,
^Aaron
Nick T
December 30, 2024
5 out of 5
Super easy and great experience. Very friendly staff. David Nwafor and James Clemons helped me with my device trade in - both were very helpful and generous. Andy at the computers also helped with my purchase and was great. Great location