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Frequently Asked Questions About Best Buy Colerain
How do I check product availability at the Colerain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colerain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colerain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colerain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2549 reviews)
Anonymous C
December 18, 2025
1 out of 5
Placed order for daughters Christmas gift with a store employees who assured me he ordered an unlocked iPad WiFi + cellular that we paid extra to ship to our home. Received order notifications to see the employee order Wi-Fi only iPad. No store employee will answer the phone and the call center wants to do a refund and buy the correct iPad charging me again. This is the worst experience because I don’t have the money to buy another iPad before Christmas and wait 7-10 days for a refund. Thanks for ruining my daughter’s Christmas the only gift she wanted.
Response from Best Buy
December 18, 2025
Hello,
Thank you for your review. It can be frustrating to have to wait for a refund to post to your account. If you would like to formally document your review, please send a private message on social media. Kindly include Google Review 90505 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kurtis A
December 18, 2025
5 out of 5
The team has always been on top of it and has given me quality service each time! Kudos to Bobby and his team, keep up the good work!
William E
December 07, 2025
3 out of 5
Inventory was well stocked. I was however slightly put off by the number of times we were asked if we needed assistance. Felt like every isle there was someone waiting to ask us if we needed anything. Perhaps that’s your preferred shopping experience but it was a bit much for us.
Response from Best Buy
December 07, 2025
Hello, William,
Thank you for the review. I can understand your concern with being asked if you needed help to many times.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 83111.
Curtis K
December 02, 2025
1 out of 5
Stood in the store for 2 hours before I could get help and then the item I got did not even work and had to take it back the next day and that's after driving an hour one way just to get there. So I spent more in fuel than what item was worth. Could I just ordered it online and avoided everything. That being said, I will never step foot in a Best buy or order a thing through Best buy again