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Services Offered
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Frequently Asked Questions About Best Buy Colerain
How do I check product availability at the Colerain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colerain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colerain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colerain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2525 reviews)
Nick M
November 08, 2025
5 out of 5
Great place with very friendly and helpful staff members! Would definitely recommend this location!! 5/5 ⭐'s
Darlene B
November 07, 2025
4 out of 5
Went to get my phone reset to factory standards. Was at Geek Squad for two hrs!
Apparently you should make an appointment first! But at least my phone works now!
Terry H
November 06, 2025
4 out of 5
Great help from employees.
Terry M
November 04, 2025
1 out of 5
I have never given a one-star review. I went to the Colerain location to return an order that they had already messed up. I had ordered 17 cases of paper and received reams instead of cases. We opened the boxes at the return desk. One box was short a ream of paper and the employee said he could not return an item that is not there. I said you just opened the box from your corporate warehouse and they shorted me the ream. This was after they messed up on their site where I bought a case but because of a misprint on the item number and price they shipped a ream.