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Frequently Asked Questions About Best Buy Colerain
How do I check product availability at the Colerain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colerain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colerain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colerain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2558 reviews)
Cheryl O
January 15, 2026
1 out of 5
I brought my HP desktop to the Colerain Best Buy for repair and was quoted a 1–3 week turnaround. I am now past the 3‑week mark, and I was just informed the part was “just ordered” and the repair hasn’t even started.
In the meantime, I’ve spent hours on hold, been disconnected twice, left multiple voicemails and emails, and received contradictory information from staff.
The worst part? A store employee admitted the District Manager refused to contact me directly and told her to call me instead. Completely unprofessional.
I work from home, and this delay has directly impacted my ability to earn income. I’ve now escalated to corporate because the store and district leadership have been unresponsive.
This location needs serious management accountability.
KADU B
January 14, 2026
5 out of 5
Love it
James C
January 06, 2026
5 out of 5
Staff was very helpful as soon as I walked in the door.
Made sure I got exactly what I was looking for.
Staff was knowledgeable and professional.
Mohammed R
January 05, 2026
5 out of 5
good