Best Buy Colerain

I placed an order online for a 65"TCL tv. The delivery was set up and I was told they would call 15min before the delivery. Instead customer service called 15 minutes before the delivery window and said sorry your TV did not show up for delivery. Reluctantly I was talked into rescheduling for over a week later. Well this morning during the delivery window that I was given customer service called and said the TV did not show up AGAIN for delivery. That's enough for me I will order it from Amazon!

Great location, large parking lot, easy to get into. I was greeted both when I entered and left. I was asked twice while browsing if I needed help. The staff are quick and friendly. While not as large as some Best Buy stores, they have a good variety of product offerings. A good store to visit.

I was having issues with malware, and pop ups . Tyler Hamilton, a geek squad agent came to my rescue. He removed theMalware apps. Checked my settings, and fixed my notifications I am not tech savy, and Tyler was very patient,thorough,and kind. Answered my questions,and. concerns. I was very fortunate to have Tyler resolve my issues. Thank you Tyler, and Best Buy.

I went to this store because I wanted to buy the new Apple Watch, which is over $800. I used to shop here all the time, but I haven’t been there in a while. This time, I was also thinking about switching mobile companies. I first talked to a Best Buy employee about the AT&T plans, and he was nice and helpful. When I asked the person who provides information about Verizon, I noticed she was with other customers, so I said, “I’m sorry, I didn’t know you had customers.” Her response and attitude toward me were rude, annoyed, and unprofessional. She asked me what I needed in a way that made me feel like I was bothering her. I was just trying to ask a regular question. I decided not to say anything else and walked away. While I was walking, I saw a group of employees, and I told them that the lady had a really bad attitude toward me. They didn’t seem to care. I then asked for the manager, and it turned out that one of those guys was the manager, Mr. La Valle (I believe that was his last name). I explained exactly what happened and told him that I was going to post my experience because, honestly, it wasn’t pleasant. I was there ready to spend money, and I didn’t expect to be treated this way. The way you treat a customer matters, especially when the customer is there to spend money. A rude and unprofessional employee made me feel completely unwelcome as a customer. I have been a Best Buy credit card holder for many years. After this experience, I’m seriously considering canceling a credit card that I haven’t used in a long time.