Best Buy Colerain

I was pressed for time and Melissa as well as Amiya got me in and out. They are amazing!

Went in early morning to score some pokemon cards for the wife today! I almost didn't end up getting what I wanted but Lisa saved the day! Huge shoutout to her for being awesome and helping me out today! Excellent customer service and also got an awesome promotional gift card today as well.

Normally good. Customer service today was horrible. I learned that after carrying up several flights of steps that Best Buy loaded me with the wrong refrigerator that I purchased. I bought it for my son and he let me know that it was wrong and not what he wanted. At that point I was already home close to Best Buy. To save everyone the hassle but mainly me for unloading and reloading. I went to the store to ask what can we do and if I just kept it to save everyone the hassle would this one be under warranty but the manager said only if I paid the difference or returned the wrong one. I explained to him I never had to come in to explain to them what happened they loaded it in my truck. I then told him my other option was just to hope it doesn’t break in the next year. He then basically kindly explain to me that that was a bad idea as if I would be doing something wrong like stealing. I didn’t get what I wanted it’s a totally different style I see as they stole $200 from me. I explained again they loaded up I came back to see what we can do and all they wanted was to charge me to fix their mistake. They were not understand my side in the frustration, and then basically threatened me that they had all my information as if they were gonna call the cops because they loaded the wrong thing in my truck. With that kind of customer service I can’t stand by Best Buy as a customer anymore. I didn’t get what u paid for so they want to charge me the difference of $100. Really they lost a customer who’s in the market for a complete kitchen appliances over $100 and politely threatened me.

Not a bad location. However I will say, besides the greeting, this place is in some major need of improvement. Associates at checkout take way too long to get people out the door. I understand not every customer has the same needs, but also not every customer has 20+ mins to stand in line.