Best Buy Fields Ertel

Was helped by young man named David. Very nice and helpful.

This review is for Best Buy as a company. Very shady that you cant leave a review for the company and have to do it at store level. I placed an appliance order online. Tried to schedule delivery online and was prompted that there were no dates available. Chatted with online agent and was informed that my items were not in a warehouse near me and i would have to wait until first of next year, i placed the order in May. I checked all items on my order individually and they show as available. The online agent would not escalate to his manager as requested. I waited until Monday and decided to cancel the order. Guess what, cant do it online. I called the store and got AI virtural assistant. She undestood everything i said until i said cancel order, how convenient. I was able to cancel order with online agent and had to confirm that i wanted to cancel the haul away service too, unreal. I have been a long time customer. Never again will i buy a big ticket item at Best Buy. I have a decent experience in the store, if the items are in stock. I have the transcripts from my chat with agent.....

The store is always clean and friendly staff. Knowledge of items are lackluster and the availability of items is sparse.

Apparently Best Buy sells from third party now. It took over a month to get the item. It came in a box that did not match the item and was all beat up and tore up, and when I tried to return it at best buy they would not let me return it. They said it didn't come from them it came from a thrid party. If I wanted to shop at a flea market I'd go to a flea market. After years of buying tvs, appliances, computers, phones, ipads, etc and at best buy this will be my last purchase there ever.