Frequently Asked Questions About Best Buy Fields Ertel
How do I check product availability at the Fields Ertel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fields Ertel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fields Ertel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fields Ertel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2564 reviews)
Terry M
November 04, 2025
1 out of 5
This is the first time I have given any company 1 star. Best Buy had a listing on their website they failed to honor. I received an email confirmation with the correct order information, then I received confirmation the order was shipped with a different item quantity. I ordered multiple cases of copy paper and received reams instead of cases. Instead of honoring I am having to process the returns and wait on my credit.
Response from Best Buy
November 04, 2025
Hello, Terry,
We appreciate you taking the time to leave your feedback. Receiving the wrong items in your order is never great news, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/9ra7mf), Twitter/X (https://bby.me/5fi1bo), or Instagram (https://bby.me/n92btl). Please reference Google Review #64689.
Gail B
November 02, 2025
5 out of 5
Helpful, patient, professional.
Laura
October 28, 2025
5 out of 5
Jay provided very nice customer service & was very patient with me & all of my questions. He was able to help me make an informed decision when purchasing a projector/screen. I really appreciated his time & his help as I knew nothing about projectors.
Ben C
October 20, 2025
1 out of 5
I’m writing this review because I had so much time in line to do so. Either hire more people or give self check outs. Terry took the lady who came in and asked for help before myself and the others who had been waiting in line simply because she complained.
Why does Best Buy do the least amount for their employees and then squeeze the most money out of their operation- it trickles down on the consumer. I only go to Best Buy if I have No choice nowadays.
Response from Best Buy
October 20, 2025
Hello. We understand the frustration when your experience checking out in one of our stores does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/3b1uu8), Twitter/X (https://bby.me/lpg59q), or Instagram (https://bby.me/kfkof8), and mention your Google review, 58320.