Best Buy Fields Ertel

Dealing with the Geek Squad at this location was a complete joke! I’m not even sure if they know what they’re doing. Long post…… I made an appointment for my son’s iPhone. His phone was showing a message regarding his battery being degraded. I got to the appointment and wasn’t helped until 10 almost 15 minutes later. I made eye contact with both technicians and neither one said, “We’ll be right with you” no nothing. It’s finally my turn and the female technician is helping me. Or trying to at least because she had to keep asking the other technician for help which made the appointment even longer !!!! She finally comes back and tells me the repair would take about two hours and it would be $99. Remind you, on apple, it said $0 due to apple care coverage. We went back and forth about that. I finally said ok, I’ll just pay it. The other older technician guy comes over and is chuckling. He then says, “We can’t help you because of a,b,c, & d. Oh I lost it ! Keep in mind I’ve been at this appointment for almost a hour in a half and you’re laughing while telling me you all can’t help me after all this time ?! I ask for a manage and he comes over and hears me out. Shout out to him because he was the only one who was helpful. The manager tells me I have to come back tomorrow because the phone/battery needs to be drained “in order for them to help me!” But I thought y'all couldn’t help me :/ He also wrote a note to waive the fee. I go back the next day to my second appointment. The technician right off back tells me my battery has expanded and I’ll need a whole new phone. It can’t be replaced. So once again, I’m upset because what in the …. He then proceeds to tell me I have to give them the old phone and they’ll send me a new one for $100. I asked if the repair was going to be waived based off the manger last night. The technician tried to call the manager but he said he didn’t answer. The on duty manager Kris comes over and guess what ?! He think it’s a game too. He’s chuckling and then made the comment, “Why would we waive anything?” Of course I had to put him in his place. I finally agree to the new phone and the order is placed. The technician never asked for my correct address, so I said, how do you know where to send my phone ? He tells me I HAVE TO get the phone sent to the store. At this point I’m waiting on the cameras to pop out on me because there is no way! How are you trying to tell me where I can get my phone delivered?! I tell him to cancel my order. I’ll go to Apple. Guess what ? Apple had my home repaired in one hour and it was $0. If you want to be part of a circus just go up there and join Kris & the geek squad !

Was helped by young man named David. Very nice and helpful.

This review is for Best Buy as a company. Very shady that you cant leave a review for the company and have to do it at store level. I placed an appliance order online. Tried to schedule delivery online and was prompted that there were no dates available. Chatted with online agent and was informed that my items were not in a warehouse near me and i would have to wait until first of next year, i placed the order in May. I checked all items on my order individually and they show as available. The online agent would not escalate to his manager as requested. I waited until Monday and decided to cancel the order. Guess what, cant do it online. I called the store and got AI virtural assistant. She undestood everything i said until i said cancel order, how convenient. I was able to cancel order with online agent and had to confirm that i wanted to cancel the haul away service too, unreal. I have been a long time customer. Never again will i buy a big ticket item at Best Buy. I have a decent experience in the store, if the items are in stock. I have the transcripts from my chat with agent.....

The store is always clean and friendly staff. Knowledge of items are lackluster and the availability of items is sparse.