Hailey from the Geek squad was extremely nice and helpful got our problem fixed right away.
The day after the snowstorm I was looking for the MacBook Pro M4 max with 1 tb bc I have a trip tomorrow and the M5 I purchased from Apple wasn’t going to cut it for the editing etc that I’m doing. I came into the practically empty store waited in the Apple section for a while thinking one of the blue shirts chatting in the walk way infront of the mobile dept and geek squad would be over. After 8 minutes I looked up and noticed one of them in jeans with a bottle of water in his pocket and a dirty rag tucked into his belt was finally coming my direction BUT had his phone up as if he was taking a picture of me… before I could say anything he acted like he was taking a picture of the car audio section then instead of helping me he turned right around when he got to the apple section… went to mobile, and scurried to home theater… i ended up finding him (bc literally no one was on that side of the store including customers) and when he greeted me it went something like “so you need help or something” “yeah, I’m looking for help with a MacBook” “what help do you need with a MacBook?” “I’m looking to BUY a MacBook… from Best Buy, right now, can you help?” “Oh I’ll get someone” (I asked his name JUST so I could remember it for this… his name is Nathan) he then pretty much ran back to home theater… however I had an amazing associate named Carter help me after that… Carter was fantastic and honest! Here’s to the MacBook I’ll be keeping or going back to Apple for vs here.
Response from Best Buy
January 26, 2026
Hello,
Thank you for the review. We can understand the importance of getting professional help with purchasing a MacBook.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 109313
Needed some last minute cables. Quick and easy. Even had micro USB.
Michelle M
January 23, 2026
Crow is the man!! Thanks for your help