Best Buy Fields Ertel

I found it very confusing and condescending from the Geek Squad girl. I haven't had a laptop in many years and need one where I'm moving to. The sales guy was helpful enough but both workers at the Geek Squad talked down to me. I was told to download the app and it would not cooperate then I was told I don't need it. Hopefully the Sqaud gets it set up so I can understand how to use it. Needing to but extra stuff like Microsoft seems stupid, why doesn't it already come set up and ready for a basic user. It's all about money and making you pay subscriptions.

Not much to choose from in the xbox accessories, booooooo

Bought all of my appliances from here for our new house. They ended up being on backorder when I needed them. We would have had to move in without appliances for almost 5 months. Nathan and Seph took care of me. They went way above and beyond to get me what I needed in a timely manner. To ensure I got the appliances in time, they upgraded me to the next model without charging me. Amazing customer service. Huge shout out to Nathan in appliances and Seph, the manager.

Worst Customer Service department ever I ordered a fridge through purchasing power which is a program my work offers. Best buy got contracted out for delivery they did not contact me for a delievery timeframe just showed up at my house called me while in my driveway and said hey we are here for a refrigerator delivery I told them no one told me you were coming can you give me an hour I can be back home and they said no I got 20 other deliveries to do today. So I went to the store and they got ahold of corporate and got me in contact with people I needed to basically corporate did not want to accept the responsibility that they messed up by not calling me and told me I will have to wait 48 to 72 hours still no exact time frame of when it coming so I called purchasing power and they have no record of shipment from Best buy that they were going to be delivering the fridge because purchasing power doesnt usually use best buy they use indepent shippers according to their representative so Best buy just made it my fault I wasnt home for my delivery and basically said we dont care about the customer we will do as we want and if you dont get your item when we show up on our time we arent going to be incovinced to try and make things right we will just show up at another random time and try to deliever.