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Frequently Asked Questions About Best Buy Fields Ertel

How do I check product availability at the Fields Ertel Best Buy?
How do I check my order status?
My local Fields Ertel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fields Ertel stores’ holiday hours?

Recent Reviews

4.2
(2564 reviews)
Terry M
November 04, 2025
1 out of 5
This is the first time I have given any company 1 star. Best Buy had a listing on their website they failed to honor. I received an email confirmation with the correct order information, then I received confirmation the order was shipped with a different item quantity. I ordered multiple cases of copy paper and received reams instead of cases. Instead of honoring I am having to process the returns and wait on my credit.
Response from Best Buy
November 04, 2025
Hello, Terry, We appreciate you taking the time to leave your feedback. Receiving the wrong items in your order is never great news, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/9ra7mf), Twitter/X (https://bby.me/5fi1bo), or Instagram (https://bby.me/n92btl). Please reference Google Review #64689.
Gail B
November 02, 2025
5 out of 5
Helpful, patient, professional.
Laura
October 28, 2025
5 out of 5
Jay provided very nice customer service & was very patient with me & all of my questions. He was able to help me make an informed decision when purchasing a projector/screen. I really appreciated his time & his help as I knew nothing about projectors.
Ben C
October 20, 2025
1 out of 5
I’m writing this review because I had so much time in line to do so. Either hire more people or give self check outs. Terry took the lady who came in and asked for help before myself and the others who had been waiting in line simply because she complained. Why does Best Buy do the least amount for their employees and then squeeze the most money out of their operation- it trickles down on the consumer. I only go to Best Buy if I have No choice nowadays.
Response from Best Buy
October 20, 2025
Hello. We understand the frustration when your experience checking out in one of our stores does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/3b1uu8), Twitter/X (https://bby.me/lpg59q), or Instagram (https://bby.me/kfkof8), and mention your Google review, 58320.

About Best Buy Fields Ertel

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