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Frequently Asked Questions About Best Buy Fields Ertel

How do I check product availability at the Fields Ertel Best Buy?
How do I check my order status?
My local Fields Ertel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fields Ertel stores’ holiday hours?

Recent Reviews

4.2
(2514 reviews)
Suzan K
July 29, 2025
5 out of 5
Very Friendly people's, good business
Jane W
July 23, 2025
5 out of 5
Great Electronic Store. Had Everything under one roof. Computers, Monitors, TVs, Phones etc…. The great bonus here is the Geek Squad. They are electronic specialists that can help with all your questions and repairs. So far they helped me with my computer and phone. A great Asset to Best Buy!!!
Chris I
July 20, 2025
1 out of 5
Verizon store at this Best Buy is Garbage. Spent almost 2hr the first time when I purchased a iPhone and Apple Watch. Didn’t such correctly, lost 1/3 of my contacts, apps are working properly, email is a no-go. Went back to the store, waited 30mins, only 1 person working behind the Verizon counter and lady being helped looked beyond frustrated. Verizon rep had his head down the entire time and never acknowledge folks in line nor leaned into time management expectations. Finally, folks just left. TERRIBLE SERVICE!!!!
Response from Best Buy
July 20, 2025
Hello, Thank you for the review. I understand your experience at Best Buy may not have been a reflection of the expectations we have in place. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/9tpmf8), Twitter/X (https://bby.me/c964wf), or Instagram (https://bby.me/a6kl43). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 18247 Regards, ^ Kristy
Tyler G
July 19, 2025
1 out of 5
Manager refused a price match because it was "too much of a difference". Was insanely rude about it. I now have a new Costco membership where I bought the item. Insanely unprofessional employees.
Response from Best Buy
July 20, 2025
Hello, Tyler, Thank you for reaching out to us here on Google and sharing your experience. We understand how important a price match can be and understand how important excellent customer support can be. We would like to take a closer look into any concern you may be facing and document them. To continue, please contact us through a private message on one of the following social platforms with your full name, phone number, and email: Facebook (https://bby.me/vqn9jj) Twitter/X (https://bby.me/e5gnt7) Instagram (https://bby.me/qa2q8m) We look forward to assisting you there. Regards, ^ Brandon

About Best Buy Fields Ertel

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