Best Buy Fields Ertel

⭐ 1/5 — EXTREMELY DISAPPOINTING SERVICE I purchased an expensive appliance from Best Buy and also paid extra for a 5-year protection plan because I expected peace of mind if something went wrong. My appliance broke about a month ago, and I contacted Best Buy immediately. It has now been almost a month and my issue is STILL not resolved. I have called multiple times, explained the same situation over and over, and keep getting transferred, delayed, and given promises without a real solution. At this point, I honestly feel like I am being given the runaround. I paid for the product, I paid EXTRA for five years of protection, and when I actually need that protection, I have spent weeks chasing Best Buy for help. What exactly did I pay for? A customer should not have to spend a month making phone calls and begging a company to honor a protection plan they sold and collected money for. This has been one of the most frustrating customer service experiences I have ever had. If this is not resolved immediately, I will be escalating the matter further and exploring every available consumer-protection option. I expected much better from Best Buy.

It's a tech store and I'm a techy, so it gets a hard 4 by default. Microcenter is still my top choice for all things silicon. Best buy is good for entertainment hardware. I purchased several high end OLED TVs including the 2026 LG C6, and then a full Sound Suite AI from LG on it, and....words don't describe it

I came in here to find one very specific item. An employee greeted me at the entrance, and gave me very accurate directions to where I needed to look. They had an excellent selection of products that met my needs. I found what I needed easily and at a great price. I was greeted a few more times on my way out, I wasn't there long. Very happy with an otherwise simple and quick stop. Best Buy rarely fails to succeed!!

I found it very confusing and condescending from the Geek Squad girl. I haven't had a laptop in many years and need one where I'm moving to. The sales guy was helpful enough but both workers at the Geek Squad talked down to me. I was told to download the app and it would not cooperate then I was told I don't need it. Hopefully the Sqaud gets it set up so I can understand how to use it. Needing to but extra stuff like Microsoft seems stupid, why doesn't it already come set up and ready for a basic user. It's all about money and making you pay subscriptions.