Best Buy Fields Ertel

The day after the snowstorm I was looking for the MacBook Pro M4 max with 1 tb bc I have a trip tomorrow and the M5 I purchased from Apple wasn’t going to cut it for the editing etc that I’m doing. I came into the practically empty store waited in the Apple section for a while thinking one of the blue shirts chatting in the walk way infront of the mobile dept and geek squad would be over. After 8 minutes I looked up and noticed one of them in jeans with a bottle of water in his pocket and a dirty rag tucked into his belt was finally coming my direction BUT had his phone up as if he was taking a picture of me… before I could say anything he acted like he was taking a picture of the car audio section then instead of helping me he turned right around when he got to the apple section… went to mobile, and scurried to home theater… i ended up finding him (bc literally no one was on that side of the store including customers) and when he greeted me it went something like “so you need help or something” “yeah, I’m looking for help with a MacBook” “what help do you need with a MacBook?” “I’m looking to BUY a MacBook… from Best Buy, right now, can you help?” “Oh I’ll get someone” (I asked his name JUST so I could remember it for this… his name is Nathan) he then pretty much ran back to home theater… however I had an amazing associate named Carter help me after that… Carter was fantastic and honest! Here’s to the MacBook I’ll be keeping or going back to Apple for vs here.

Needed some last minute cables. Quick and easy. Even had micro USB.

Crow is the man!! Thanks for your help

Buyer beware! November 2025, I purchased a home theater system with installation @ $6k. As of today, January 20th, it's still not working. I've had to go into the store 7-8 times including Christmas Eve to beg a manager to help. Best Buy Waterstone Blvd and their internal Geek Squad have little to no communication with each other. If you call the store to speak to the Geek Squad manager, you're transferred to a foreign country and told that they have no direct phone line to Geek Squad, you physically have to go there every time you have a problem. They have already been to my house in November and December, and the system is still not working. Each time I call Best Buy customer service, I'm on the phone for @ 90 minutes, and told that they don't have any notes, or records of my communications with Best Buy or Geek Squad, only the November purchase. My home theatre system is still not working!