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Best Buy Fields Ertel

ClosedOpens at 10:00 AM
4.2
(2451 reviews)
9871 Waterstone Blvd
Cincinnati, OH 45249
(513) 683-7777
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ClosedOpens at 10:00 AM
SaturdayApr. 110:00 AM - 8:00 PMSundayApr. 211:00 AM - 7:00 PMMondayMar. 2710:00 AM - 8:00 PMTuesdayMar. 2810:00 AM - 8:00 PMWednesdayMar. 2910:00 AM - 8:00 PMThursdayMar. 3010:00 AM - 8:00 PMFridayMar. 3110:00 AM - 8:00 PM
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Frequently Asked Questions About Best Buy Fields Ertel

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Recent Reviews

4.2
(2451 reviews)
Karthik k
March 26, 2025
4 out of 5
It was good . Yes they have all models of Tv and also a good deal
Will S
March 26, 2025
5 out of 5
Went to look at phones. They were very helpful and knowledgeable. We were not planning on switching carriers but we were able to save money & get a nicer phone.
Bobby B
March 17, 2025
5 out of 5
Great deals
Scarlett R
March 13, 2025
1 out of 5
We went to trade in a MacBook we had purchased from there and the experience was horrible. We had done our research before through Best Buy’s website to verify we could trade it in and it was possible. When we arrived to trade in the MacBook we had to walk over and ask for assistance because the employees were all gathered together just talking in a corner. I had asked for help and they waited to finish their conversation before asking what I needed. When I explained I needed to trade in my MacBook they were like oh ok sure whatever and didn’t even bother to check out the device. They then proceeded to tell me they couldn’t trade it in because it was “too new” and that it didn’t exist in their system and they were surprised I purchased it from them. It was a MacBook Air from 2024. I explained their site allowed the trade in, they told me they couldn’t do it and that I should sell it on Facebook Marketplace instead. The demeanor of the employee was very rude and they were condescending when I asked about other models of MacBooks. They treated me like I was tech illiterate and it was very off putting. I ended up going to the Apple Store nearby at the Kenwood Mall and was able to trade in the device and purchase a new one with the best service ever. If you’re looking to trade in a MacBook, go to the Apple Store instead, they will treat you much better there and actually offer support for your needs.
Response from Best Buy
March 14, 2025
Good Afternoon, Scarlett. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64923309" for reference. You can find us here: Twitter(X): https://twitter.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Kind Regards, ^Trey

About Best Buy Fields Ertel

At Best Buy Fields Ertel, we specialize in helping you find the best technology to enrich your life. Together, we can transform your living space with the latest smart home technology, HDTVs, computers and gaming consoles from your favorite brands. We can walk you through updating your appliances with cutting-edge refrigerators, ovens, washers and dryers. And we can help you make the most of your active lifestyle with our huge selection of health and wellness gear.

You can also rely on the Best Buy Fields Ertel team to keep your devices running smoothly with the full range of Geek Squad® services , including installation, delivery, set up, protection, repair and support. To ensure you can get the assistance you need, you can schedule a service with Geek Squad® for a time and date that fits your busy lifestyle. Or come in and visit us at 9871 Waterstone Blvd in Cincinnati, OH, so we can help you find and navigate the perfect new camera, cell phone, TV , video games and more.

Can't make it to the Best Buy Fields Ertel? Don't worry — visit our virtual store where you can live chat, voice call or video call with product experts who can help you compare items, check out, or even show you a product demo. You can also shop popular categories online or Discover & Learn with our detailed Shopping Guides, in-depth How-To guides and helpful Tips and Ideas. Learn how to live more sustainably, discover the latest must-have electronics and explore what best fits your lifestyle, home, workspace and everything in between.

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