Best Buy Fields Ertel

The store was clean and organized. I pleased to find a couple items on clearance that were priced fairly that I wanted.

My salesman and purchase experience were fine. This is the AI summary of Best Buy reviews: "but frequent complaints about delivery, installation, and customer service responsiveness ..." Yep. Purchased refrigerator with delivery/installation/haul-away. They brought my refrigerator, said tape on my old water line was going to be a problem (not sure why since they require you to purchase a new water line). Brought refrigerator into my house with no explanation. Asked where I wanted it (duh, where the old one is sitting). Set it down in the dining room with no explanation. Then told me they will not install the water line because there is no shutoff at the refrigerator, and the water line does not originate at floor level. Let me say this loud and clear: this was never disclosed to me prior to delivery. Their customer service insists their delivery expectations are in their communication. Not. A very general statement about water shutoff is given, but it does NOT say that the shutoff must be AT the refrigerator, nor that the water line must originate AT floor level (no basements or crawl spaces). I have talked to customer service 3 times now and emailed my sales rep. I have gotten the company line, but never any acknowledgement that they provided insufficient information for me to have a successful delivery and installation. Will I purchase another major appliance from Best Buy? Absolutely not. I could forgive the delivery experience if they made any effort whatsoever to make it right. The third customer service person didn't even acknowledge that I was dissatisfied - other than to say she had received a message from my sales rep. They could follow that with, "what can we do to make this experience better for you?" "what can we do so you are satisfied with your experience?" In short, they don't care about your experience or your satisfaction, and that speaks volumes about their integrity as a company. I would think that selling $1500+ appliances, you might protect yourself from delivery being the deal breaker for future sales. Since that's not the case, I will allow that knowledge to influence my future purchase decisions.

Good selection of inventory with various price ranges and the best buy employees were super helpful in explaining the details

The staff at Best Buy are very helpful, friendly, and knowledgeable.