Frequently Asked Questions About Best Buy Fields Ertel
How do I check product availability at the Fields Ertel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fields Ertel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fields Ertel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fields Ertel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2423 reviews)
Renee S
January 02, 2025
4 out of 5
Late Christmas shopping. Was fast checking out. Everything went smoothly
Edgar V
December 31, 2024
5 out of 5
Gran variedad de productos electrónicos, ambiente agradable y personal muy atento y amable
Matt H
December 30, 2024
4 out of 5
Modern style store. Somewhat friendly staff. Jerks about price match, apparently not as competitive as their signage suggests.
Isaac S
December 29, 2024
1 out of 5
Phones and electronics customer service sucks. Been waiting for help for atleast 10 minutes can't get help. Asked one of the employees if he was free to help, got a no.
Response from Best Buy
December 30, 2024
Hi Isaac,
Thank you for sharing your experience. We understand how frustrating it must have been to wait for assistance and feel like you couldn’t get the help you needed. Your feedback is important to us, and we want to make things right. We would love the opportunity to report your concerns on a corporate level and explore how we can improve your future experiences.
To help us assist you further, please send us a private message on one of the following Best Buy social media accounts:
Facebook: facebook.com/BestBuy
X (formerly Twitter): twitter.com/BestBuySupport
Instagram: instagram.com/BestBuy
When reaching out, kindly include your full name, phone number, and email. Please also mention that you're reaching out regarding your "Google Review" and include the conversation number 64622757 so we can quickly identify and assist you.
Thank you for taking the time to provide this feedback. We look forward to helping you.
Best regards,
^Magee