Frequently Asked Questions About Best Buy Fields Ertel
How do I check product availability at the Fields Ertel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fields Ertel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fields Ertel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fields Ertel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2580 reviews)
Sajin T
December 19, 2025
4 out of 5
Helpful customer service,
We can see the product and confirm the experience which we won't get from Amazon directly.
Their own product insurance policy is another best thing,
Far better experience than buying from Amazon
Want P
December 19, 2025
1 out of 5
Received my 75" TV today. (2 HRS AGO) Has a set up booklet but no owners manual. Have a problem changing aspect ratio. Called Cust Service. 40 minutes later same issue....they tried making excuses or tried to BS me. 2nd rep same thing.
You spend hours chasing the rabbit hole AI, virtual texting etc etc. YOU CANT TALK TO ANYONE???????
CUSTOMER SERVICE ANSWER WAS SET UP TO RETURN THE TV FOR A FULL REFUND????? WHAT????? SIMPLE ISSUE AND YOU WANT ME TO RETURN THE TV??
Response from Best Buy
December 19, 2025
Hello, thank you for leaving us a review. Many electronics have an owners manual that is accessible online. Can you please reach out to us on Facebook (https://bby.me/hastve), Twitter/X (https://bby.me/lzfmio), or Instagram (https://bby.me/1fkb7f) with more information about your experience? Please begin your message with "This is regarding my Google Review #91270".
Richard I
December 12, 2025
5 out of 5
Nice store and good deals.
Katinrick W
December 10, 2025
3 out of 5
Average service
Response from Best Buy
December 10, 2025
Hello,
What made it average? Please provide more information through our social media links. Mention review # 85101.
Facebook (https://bby.me/51l9y8)
Twitter/X (https://bby.me/jte8q9)
Instagram (https://bby.me/nrl25a)