Best Buy Fields Ertel

I've been a Best Buy Customer for over 25 Years, and I can say I will not shop there again. I bought a Big TV and Paid the $279 dollars to have it professionally hung on the wall. Geek squad didn't hang it, they sub-contracted it out, and it was far from professional. It took a while to notice, when I had to unplug my TV, the Surge Protector was not secured very well, neither were the wires. They fell down. I went to the store talked to a Manager, that said someone would get back to Me, no one did. I waited two Months. I called corporate talked to a Manager, I told her I paid to have it professionally installed, and this was not done professionally. The Manager was Rude, and said since it's been past 30 days, they won't fix their mistake. Best Buy does not understand Customer service, nor do they take care of their customers

⭐ 1/5 — EXTREMELY DISAPPOINTING SERVICE I purchased an expensive appliance from Best Buy and also paid extra for a 5-year protection plan because I expected peace of mind if something went wrong. My appliance broke about a month ago, and I contacted Best Buy immediately. It has now been almost a month and my issue is STILL not resolved. I have called multiple times, explained the same situation over and over, and keep getting transferred, delayed, and given promises without a real solution. At this point, I honestly feel like I am being given the runaround. I paid for the product, I paid EXTRA for five years of protection, and when I actually need that protection, I have spent weeks chasing Best Buy for help. What exactly did I pay for? A customer should not have to spend a month making phone calls and begging a company to honor a protection plan they sold and collected money for. This has been one of the most frustrating customer service experiences I have ever had. If this is not resolved immediately, I will be escalating the matter further and exploring every available consumer-protection option. I expected much better from Best Buy.

It's a tech store and I'm a techy, so it gets a hard 4 by default. Microcenter is still my top choice for all things silicon. Best buy is good for entertainment hardware. I purchased several high end OLED TVs including the 2026 LG C6, and then a full Sound Suite AI from LG on it, and....words don't describe it

I came in here to find one very specific item. An employee greeted me at the entrance, and gave me very accurate directions to where I needed to look. They had an excellent selection of products that met my needs. I found what I needed easily and at a great price. I was greeted a few more times on my way out, I wasn't there long. Very happy with an otherwise simple and quick stop. Best Buy rarely fails to succeed!!