Best Buy Fields Ertel

Worst logistics setup in retail — 5 visits and still no working TV! ​Do not buy big-ticket items from this location unless you want to spend two months acting as a project manager for their inventory mistakes. Bought a 75" TV in July, got home to Columbus, and realized the Cincinnati store packed the wrong base legs. ​What should have been a simple 24-hour hardware mailout turned into a 6-week Geek Squad disaster. They have dragged me through FIVE separate appointment windows. First tech arrived empty-handed. Second tech brought legs but forgot screws. Third tech canceled last minute. Fourth tech brought TWO screws for a FOUR-screw mount. It is completely mind-boggling how disorganized their dispatch and store logistics are. Over six weeks later, my brand new TV is an expensive paperweight on my living room floor. Pathetic.

Worst post-purchase service experience – completely dysfunctional logistics ​Save yourself the headache and do not rely on Best Buy for major purchases or post-sale customer support. I bought a 75” TV at this Cincinnati store on July 22, only to discover at home that they packaged it with 65” legs. When I called to get the correct hardware, their initial response was to tell me to drive all the way back from Columbus to swap out parts for a mistake their warehouse made. ​After insisting on home service, Geek Squad made a total circus of fixing a basic 4-screw setup. Over six full weeks, techs showed up to my house four separate times completely unprepared—first with no legs, then with no screws, then a canceled visit, and finally with only 2 out of the 4 required screws. ​It has been almost two months, multiple taken-off work windows, and the TV is still sitting unmounted on the floor. Terrible communication, zero inventory control, and complete apathy from store management.

Zero accountability for store errors – 6+ weeks of Geek Squad failures ​Extreme lack of care and service accountability at this location. Drove down from Columbus back on July 22 to pick up a 75” TV, only to discover the store had included 65” legs in the packaging. When I brought up their error, management refused to take responsibility or make it right, expecting me to make the multi-hour drive back to Cincinnati just to swap out basic hardware that they messed up. ​They eventually booked Geek Squad to deliver the correct parts, which turned into a multi-week disaster. The tech showed up four separate times—first without the legs, then without screws, then delayed for missing shipments, and finally with only half the screws needed. ​It has been almost two months, multiple missed work windows, and my TV is still completely unusable. A major retailer handling a basic parts swap this poorly is unacceptable. Avoid buying large electronics here if you expect any support after you leave the register.

Unbelievable customer service failure and non-stop incompetence ​Avoid purchasing major electronics here if you expect post-sale support. I drove down from Columbus on July 22 to buy a 75-inch TV. The store packed the box with the wrong legs (65-inch). When I called, their immediate solution was to demand I make the multi-hour trip back to Cincinnati to fix their mistake. ​When they finally agreed to send Geek Squad, it turned into a nearly two-month circus. Over FIVE different appointments and phone updates, technicians showed up with missing legs, missing screws, and eventually only 2 of the 4 required screws. It has been over six weeks and my TV is still sitting unusable on the floor. ​Absolute failure of communication, inventory management, and basic customer care. Save yourself the headache and shop elsewhere.