Best Buy Fields Ertel

Worst Customer Service department ever I ordered a fridge through purchasing power which is a program my work offers. Best buy got contracted out for delivery they did not contact me for a delievery timeframe just showed up at my house called me while in my driveway and said hey we are here for a refrigerator delivery I told them no one told me you were coming can you give me an hour I can be back home and they said no I got 20 other deliveries to do today. So I went to the store and they got ahold of corporate and got me in contact with people I needed to basically corporate did not want to accept the responsibility that they messed up by not calling me and told me I will have to wait 48 to 72 hours still no exact time frame of when it coming so I called purchasing power and they have no record of shipment from Best buy that they were going to be delivering the fridge because purchasing power doesnt usually use best buy they use indepent shippers according to their representative so Best buy just made it my fault I wasnt home for my delivery and basically said we dont care about the customer we will do as we want and if you dont get your item when we show up on our time we arent going to be incovinced to try and make things right we will just show up at another random time and try to deliever.

I can always find what i need. Staff are helpful

Dealing with the Geek Squad at this location was a complete joke! I’m not even sure if they know what they’re doing. Long post…… I made an appointment for my son’s iPhone. His phone was showing a message regarding his battery being degraded. I got to the appointment and wasn’t helped until 10 almost 15 minutes later. I made eye contact with both technicians and neither one said, “We’ll be right with you” no nothing. It’s finally my turn and the female technician is helping me. Or trying to at least because she had to keep asking the other technician for help which made the appointment even longer !!!! She finally comes back and tells me the repair would take about two hours and it would be $99. Remind you, on apple, it said $0 due to apple care coverage. We went back and forth about that. I finally said ok, I’ll just pay it. The other older technician guy comes over and is chuckling. He then says, “We can’t help you because of a,b,c, & d. Oh I lost it ! Keep in mind I’ve been at this appointment for almost a hour in a half and you’re laughing while telling me you all can’t help me after all this time ?! I ask for a manage and he comes over and hears me out. Shout out to him because he was the only one who was helpful. The manager tells me I have to come back tomorrow because the phone/battery needs to be drained “in order for them to help me!” But I thought y'all couldn’t help me :/ He also wrote a note to waive the fee. I go back the next day to my second appointment. The technician right off back tells me my battery has expanded and I’ll need a whole new phone. It can’t be replaced. So once again, I’m upset because what in the …. He then proceeds to tell me I have to give them the old phone and they’ll send me a new one for $100. I asked if the repair was going to be waived based off the manger last night. The technician tried to call the manager but he said he didn’t answer. The on duty manager Kris comes over and guess what ?! He think it’s a game too. He’s chuckling and then made the comment, “Why would we waive anything?” Of course I had to put him in his place. I finally agree to the new phone and the order is placed. The technician never asked for my correct address, so I said, how do you know where to send my phone ? He tells me I HAVE TO get the phone sent to the store. At this point I’m waiting on the cameras to pop out on me because there is no way! How are you trying to tell me where I can get my phone delivered?! I tell him to cancel my order. I’ll go to Apple. Guess what ? Apple had my home repaired in one hour and it was $0. If you want to be part of a circus just go up there and join Kris & the geek squad !

Was helped by young man named David. Very nice and helpful.