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Frequently Asked Questions About Best Buy Fields Ertel

How do I check product availability at the Fields Ertel Best Buy?
How do I check my order status?
My local Fields Ertel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Fields Ertel stores’ holiday hours?

Recent Reviews

4.2
(2563 reviews)
Gail B
November 02, 2025
5 out of 5
Helpful, patient, professional.
Laura
October 28, 2025
5 out of 5
Jay provided very nice customer service & was very patient with me & all of my questions. He was able to help me make an informed decision when purchasing a projector/screen. I really appreciated his time & his help as I knew nothing about projectors.
Ben C
October 20, 2025
1 out of 5
I’m writing this review because I had so much time in line to do so. Either hire more people or give self check outs. Terry took the lady who came in and asked for help before myself and the others who had been waiting in line simply because she complained. Why does Best Buy do the least amount for their employees and then squeeze the most money out of their operation- it trickles down on the consumer. I only go to Best Buy if I have No choice nowadays.
Response from Best Buy
October 20, 2025
Hello. We understand the frustration when your experience checking out in one of our stores does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/3b1uu8), Twitter/X (https://bby.me/lpg59q), or Instagram (https://bby.me/kfkof8), and mention your Google review, 58320.
Kevin S
October 16, 2025
4 out of 5
Had to drive almost a hour to get a truckers GPS because Eastgate location said they had 2 and they couldn't find them.

About Best Buy Fields Ertel

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