Frequently Asked Questions About Best Buy Fields Ertel
How do I check product availability at the Fields Ertel Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fields Ertel Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fields Ertel stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fields Ertel Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2430 reviews)
Athena J
February 08, 2025
3 out of 5
Not thrilled how the pre order of the new samsung phone handled had ordered 2 new phones with expected pickup the day the phones launched on Feb 7th only to get email that it was taking longer then expected.then later that day feb 7th get another email just saying was delayed no time frame of when it would be available. Now I get there could have been a bigger response to this new phone but there system. Should know how many pre orders were done and how many phones they had available for this and adjusted pick up days to match when would be available
Gautam K
January 31, 2025
5 out of 5
Friendly and knowledgeable staff that patiently explained multiple features and products, and helped us make an informed choice.
Lindsy B
January 16, 2025
4 out of 5
Just like any best buy
Renee S
January 02, 2025
4 out of 5
Late Christmas shopping. Was fast checking out. Everything went smoothly