Best Buy Parma

Customer service was great

Unable to price match to Target or Walmart for a physical game card. I don’t think they understood that I was purchasing the full Minecraft game for PC, instead they told me they couldn’t price match because it would be a different amount on the “gift card”. It’s not a gift card, it’s a full game card. Purchased anyways because my child has been asking for weeks. Edit to add: this was a $3 price match to a $29.99 Minecraft game card. Just a mom trying to save her 11yo snack money.

Purchased an "open box" oven that was labeled "excellent condition" online. Went into this location to view it and purchase. When it was delivered, the installation guys were literally appalled saying "yeah this is definitely not excellent. I would call this "good"". There was a weird chipped paint nail hole on the bottom of the oven (not something I would have been able to see in the store because there is no oven light unless its connected to power and it blends into the bottom unless you look really close with a flashlight", there was small chips of broken glass (installation guy immediately was like "wow, i cant believe they didnt clean the inside of this, it could end up in your food"), there was small chips of ceramic paint in the interior (that you could only see if you wiped it with a cloth- again, not something I would have been able to see in the store), and there were two gashes on the exterior of the side panels (which were covered by the cardboard wrapping left from the manufacturer around the exterior of the oven). the installation guys also told me that the oven cant be installed completely flush because the unit had clearly been attempted to be installed before...so the side panels are curved a bit. So it looks from the side that the oven isnt flush with the cabinets. The installation guys told me that they documented all of this in my account and strongly advised me to reach out to best buy to get a refund or more of a discount. They also advised us to buy an oven thermometer to make sure it works. So far no functional issues, just feeling like crap that we bought something labeled "excellent" when it wasn't at all. False advertising. Luckily I bought the 5 year protection plan. I have someone coming out from best buy to check it tomorrow just for piece of mind. When I called initially to make the appointment, one of the said to me, "Why are you making this so hard to us maam"......when I was just asking if there would be a call the day pior for a narrowed arrival window. Worst treatment I've ever experienced. Please buy with caution!!!! Also I am pretty sure I posted this review already last week, I now cant find it. So if Best Buy is deleting reviews, just know that I've screenshotted it this time.

I'm not quite sure how Best Buy is still in business.