How do I check product availability at the Parma Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Parma Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Parma stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Parma Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5117 reviews)
Patrice W
March 16, 2026
1 out of 5
Very disappointed, I ordered a tv and it is pixelated when I got it. I am eligible for a refund or return which I have in writing on my account but they won’t honor my return for an exchange. So I won’t be purchasing anymore products from any Best Buy stores.
Response from Best Buy
March 16, 2026
Hey there, Patrice,
We understand your concerns surrounding your recent television purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/qoYUqJ), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #130065".
Jason C
March 13, 2026
1 out of 5
By far the worst customer service I’ve ever experienced walking into a store. The customer service representative at the front was rude and condescending. Her advisor had to walk up and tell her to actually look something up instead of staring blankly.
Homeskol
March 12, 2026
1 out of 5
This place sucks, nobody wants to do anything.
Response from Best Buy
March 12, 2026
Good Afternoon.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience looking for assistance in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #128552" for reference. You can find us here:
Twitter(X):
https://bby.me/Cj6qOH
Facebook:
https://bby.me/Y7yAIi
Instagram:
https://bby.me/i2L9tp
Deb C
March 07, 2026
5 out of 5
Customer service was extremely helpful on my return. Awesome!