Robert S
September 07, 2025
The store associates and the Geek Squad are super friendly and help you. They help you figure out what you need and how to find it readily. They are far more helpful here than the North Olmsted store.
They had what I needed, but what should’ve been a quick 5-minute stop turned into waiting 20 minutes for someone to unlock the case. Nobody ever showed up, so I left without buying.
Response from Best Buy
September 04, 2025
Hey there.
Thank you for your review, Mert. We can understand how you are feeling regarding your recent experience. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
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When reaching out, please mention it is regarding your Google Review 39551.
Kindest Regards,
^ Vanessa
Glenn M
September 03, 2025
Yes keep up the good work
I usually buy things here for some offers but there is something that usually bothers me, and that is that every time I come to see for example monitors and compare/see the products physically the staff Ok, they try to ask me and I tell them that I'm fine, that I'm just looking and comparing products, but they never stop looking at me as if I'm going to steal something or be watching me all the time. I understand The thing about security and that because I'm Latino with a tattoo I might look like a thief, but if I say I don't need help and if I do I ask and you see me all the time with my phone looking at Amazon and The descriptions you have of the products on the web, leave me alone, don't stay like a security guard watching me to see what I do, and always looking sideways to see what I doI assure you that if I were white with blue eyes, they would even bring me brown and leave me alone. In fact, they would even let me go into the store to see more things. That is very annoying. Honestly, I got tired of that It vibrates when you enter, you can't spend 10 minutes looking at something that looks strange on you, you have to know what we want, just let us buy it, damn it!. And another thing, when I left, I told the guy at the door that I wished him a nice day, and he didn't even flinch and ignored me. I mean, what the hell?