Best Buy Parma

The staff was very professional and helpful. I purchased a software for Microsoft Word

So upset. I placed an online order. It didn't show that one of my items was coming from a marketplace until after I ordered it. I let it go because I figured Best Buy would only use trusted sources. I was completely wrong. I ordered a video game that came not secured in the case, you can hear the disc moving all around. I tried to return it and they told me I had to contact seller. I contact seller and they tell me to go to store and return it. Nobody will help me. Best Buy keeps turning me away and the seller won't respond to any of my requests. Be careful with any online ordering. I'm now out over $50 and have to go buy a new one before Christmas. I definitely will not be buying anything else from this place. This isn't the first time something has went wrong.

The store is being remodeled or downsized and it seems the retail floor is about half of what it used to be. As usual with Best Buy, getting assistance is hit and miss. I think you're better of doing all your research and purchase online.

Terrible experience. I purchased a Samsung tablet s10 fe+is online. After receiving and opening package I realized the screen was broken. Within the return window I went in to see what could be done. Apparently nothin can be done and when asking about geek squad for repair was then told again they wouldn’t see me. Terrible experiences run way more frequent than good ones with Best Buy. Thank you for treating your customers terribly and not helping when it’s not even their fault.