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Frequently Asked Questions About Best Buy Parma

How do I check product availability at the Parma Best Buy?
How do I check my order status?
My local Parma Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Parma stores’ holiday hours?

Recent Reviews

4.1
(4858 reviews)
Robert C
November 22, 2024
5 out of 5
Needed a specific cable and they went out of their way to find it.
Scott's W
November 20, 2024
1 out of 5
I can't believe these stores are still open
Response from Best Buy
November 20, 2024
Hi there! This is not the response that we hope to hear from customers that shop with us and we'd like to know the specifics of what has caused you to feel this way. Please connect with our team by visiting one of the links below and sharing this post (Google Review 64451417). Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy) Be sure to send a private message or DM with your name, email, and phone number. We look forward to hearing your feedback. Kindly, ^Tina
Denise
November 18, 2024
1 out of 5
One customer service is horrible. You can not speak with someone at the store over the phone. Two, I returned two fire 11 tablets that were not working and under warranty. I went into the store and to customer service. Upon arriving the "kids" that were working the customer service counter were talking inappropriately and no professional. The one female that helped me stated she will order the new tablets and have them delivered to the store for pick up. Got the notification and they were the wrong ones. When I went to the store for pick up - I was told "sorry and we will straighten this out" the young man who helped me told me that he ordered the correct tablets and will have them be delivered to my house. Then told me that I have to pay $32.00 I asked him why do I have to pay when they are under warranty.. stated a price difference. So I paid the $32. Now I got the second set of tablets delivered and they are wrong AGAIN. I am now having to go to Best Buy in person for a THIRD time for their mess up.
Response from Best Buy
November 18, 2024
Hello Denise, Thank you for the review. I understand that your recent experience with Best Buy has not been a good representation of the sort of experience we would hope for you to have. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Regards, ^Kristy
Lucy M
November 14, 2024
5 out of 5
Excellent customer service. Above and beyond.

About Best Buy Parma

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