Terrible management, go in 20 minutes before closing (at 9pm on a Friday) oh sir we closed at 8pm today. Typical culture.
Lots of Christmas sales!!
Savannah B
December 23, 2025
Tell Natalie W we say heyyy girl we see you. Merry Christmas.
Ordered a PlayStation video game, upon taking the plastic wrapping off and opening the game I discovered that the plastic tabs inside the game holding the disc/manual were broken. Took it here for replacement and was told that because I had taken off the plastic wrap I can't replace it. To state the obvious, there is no way I can tell if the plastic tabs on the inside are broken without opening the game. This is one of the worst policies I've ever experienced, and I HIGHLY recommend shopping anywhere else.
Update: After talking to customer service on the Best Buy website as well as on X, they both told me that an "exception" should have been made. This however did not happen, and now I'm stuck with a broken item. Again, I'd recommend shopping elsewhere for any physical items. Why risk it?
Response from Best Buy
December 23, 2025
Hello,
Thank you for the review. We understand your concern with the plastic tabs being broken.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 93298