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We are back open!
Come check out your newly remodeled store.
Best Buy Polaris
Services Offered
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Frequently Asked Questions About Best Buy Polaris
How do I check product availability at the Polaris Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Polaris stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Polaris Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3321 reviews)
Dustin M
November 14, 2024
5 out of 5
I recently bought 4 , 2 pair of JBL Stage 2 Series home audio speakers a little pricey but worth it I mean c’mon they are JBL.
Kevin
November 12, 2024
3 out of 5
Clean place but certain things need to be more organized/separated. I went to buy a 4k LG monitor for my mother but later found out it was a low resolution samsung model. It was placed right with the LG boxes that I intended to grab and didn't think much of it. Now I can't return for the right one because the box is already gone.
Response from Best Buy
November 13, 2024
Hi, Kevin!
Thanks for sharing your experience, although we hate to hear what occurred with this monitor purchase. I know it's important to receive just what you need, so I understand your concern with this situation. We're happy to provide assistance and discuss this return/exchange. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your private message with “This is in regards to my Google review 64420830” and share your full name, email, and phone number. You will be connected with a live agent within hours of operation.
Thank you,
^Allison
Hngt
November 11, 2024
1 out of 5
Went in to store to buy an electronic tablet. Could not get any help. Employees walking around and chatting with each other not with customers. Finally decided to leave after watching another customer go hunt somebody down. Employee at the LP desk while leaving said “have a good day.” After telling her I would’ve liked to purchase something if I could’ve received some help. Her response was “well did YOU go find somebody?”
Quit putting your responsibility to engage on the customer.
Response from Best Buy
November 11, 2024
Hi Hngt,
Thanks for sharing this review with us here. I'm concerned to hear about this experience and that the service you received didn't meet expectations, which I understand would be disappointing. This isn't what you should expect when shopping with us. We'd be happy to discuss this further with you to ensure this feedback is documented, and provide any further assistance that you need. If you'd like to do so, feel free to reach out to us on one of our social media channels.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the reference number 64412434 so we can assist.
Thanks,
^Caleb
J R
November 11, 2024
2 out of 5
Slow customer service.
Response from Best Buy
November 11, 2024
Hello.
Thank you for reaching out. We understand that waiting longer than expected to receive assistance could be frustrating.
We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #64411087.
Best,
^AllisonS