Best Buy Polaris

Terrible customer service. Like..next level bad lol. My husband and I went into buy a TV and we were recommended to use the design team. We reached out to the design person several times by phone and text, but no response. We went into the store again a week later to see what was going on. When we asked what was going on, we were scolded by an employee that the design team guy was on PTO — as if we should have known that. Even after all that, we went to the TV section and waited for someone to speak to us. Someone talked to us for 5 minutes, and then left in the middle of the conversation and didn’t return LOL. Just a major disappointment. We ended up going to the Dublin location and got what we needed.

I had a great experience at Best Buy thanks to Scott. He was super helpful, patient, and knowledgeable, answered all my questions clearly and helped me find exactly what I needed without any pressure. Definitely made the whole process easy and stress-free. I'll be back and would recommend asking for Scott if you want top-notch service.

I was just picking up a TV I ordered, and though it's a shell of it's former itself, customer service was helpful.

I bought new gas range the same day we use it we find some issues I called Best Buy they said they need to send somebody to check it they gave me appointments after 10 days the day they supposed to show up they send me a message to reschedule new appointment when I called them they gave me another week This is bad start with there service department I have to wait three weeks for new appliances to be checked out