Best Buy Polaris

Fast friendly service

Extremely disappointing customer service experience at Best Buy. I requested assistance at the front desk and was left waiting for more than **45 minutes**. During that time, I repeatedly tried to get help and was essentially ignored. **Kayla was extremely rude and dismissive**, and I felt like I was being intentionally ignored despite repeatedly asking for assistance. I even followed up with the front desk employee and asked them to reach back out to Kayla to see if she could come up and assist me. After that, Kayla was no longer responding. I was simply left waiting with no communication or explanation. What made the situation even more frustrating was the handling of my transaction lookup. I asked Kayla to look up the transaction, and within approximately 30 seconds, she stated that she could not see it on the headpiece. There is no reasonable way to thoroughly search an entire day's transactions in 30 seconds, especially when I offered to provide the approximate time of the purchase to make the search easier. Instead of taking the information I was willing to provide and making an effort to locate the transaction, I continued to be ignored and left waiting. I eventually went to another Best Buy location, where I was told that the original store should be able to look up the transaction **even if I paid using Apple Pay**—that simply tapping the payment method could pull up the transaction information. That made the lack of assistance at the original location even more frustrating. I was cooperative, patient, and willing to provide whatever information was needed. I gave them the opportunity to help me and even tried multiple times to get someone to assist me. Instead, I spent more than 45 minutes waiting, being ignored, and getting no meaningful assistance. This was an extremely frustrating and disrespectful customer service experience. I hope management reviews what happened and addresses how customers are being treated at the front desk. **No customer should have to repeatedly ask for help, wait more than 45 minutes, and be made to feel like they are being deliberately ignored.**

Ordered online for in-store pickup. Super fast and no issues with the product or customer service. Seems like they always have what I'm looking for in stock which is a plus for me. Shopped here several times and will continue to use this location.

Great service