Best Buy Polaris

I would avoid buying appliances from Best Buy. I purchased a refrigerator on Nov 28 with delivery scheduled for Dec 2. On the morning of delivery, the window narrowed from 7am–7pm to 12:30pm–4:30pm, with an estimated arrival around 1pm. The fridge never arrived — and I received no updates, no notifications, and no explanation from Best Buy at any point that day. On Dec 3, the app told me my delivery had to be rescheduled, with the earliest date available being Dec 6. When I called customer service, they confirmed the fridge was in stock, but that Dec 6 was still the earliest delivery slot. What I find especially disappointing is that if I go on the Best Buy app right now, I can place a new order for the exact same fridge and it also shows Dec 6 delivery. That means my original order — which Best Buy failed to deliver — was simply pushed into the same queue as new orders instead of being prioritized in any way. I understand that delays can happen during the Black Friday rush, but a full missed delivery with zero communication, followed by being rescheduled as though my order were brand new, is unacceptable. I do not fault the staff at the store or the customer service representatives I spoke with. My issue is with Best Buy’s company practices: • not honoring delivery estimates, • lack of transparency, • and no accommodations or accountability when issues arise. A look through other recent reviews shows similar experiences with appliance deliveries. Unfortunately, mine was no exception.

Went in to buy a Mac, asked an employee if they have any in stock and he just shoo'd me away saying "yeah somethere back there I dont know" it was extremely rude. I just left and went to microcenter. very weird.

Worst shop I’ve ever bought a laptop from. They have no idea what customer service is. Very unpleasant staff with no proper responses. All they cared about was pushing their membership with the product. They don’t care at all about customer satisfaction. Very disappointed. Please read this before you shop here.

Got my headphones here, Nice shop to get to know all the features of all the new devices