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Frequently Asked Questions About Best Buy Polaris

How do I check product availability at the Polaris Best Buy?
How do I check my order status?
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Polaris stores’ holiday hours?

Recent Reviews

4.0
(3554 reviews)
Bruce N
January 20, 2026
5 out of 5
Staff was very helpful, as always !
Brandon Y
January 19, 2026
1 out of 5
If I could give best buy zero stars I would. DO NOT BUY APPLIANCES FROM HERE. Ive had 4 deliveries of appliances because of incorrect models, damaged, refusal of delivery because their outsource their delivery and the guy was flat out lazy. I regret walking foot in their store. Their customer service is an abomination. Ive spent probably 10-20 hours on hold trying to get something worked out. The last time I had a scheduled replacement for the damaged refrigerator, took the day off, and I was no-showed. Never again will I shop at Best Buy.
Response from Best Buy
January 19, 2026
Hi, Brandon, Thank you for sharing your review with us. It's so important to have your appliance delivery done properly, and we'd like to follow up to discuss this matter further. Please reach out to us through private message on Facebook (https://bby.me/1711tg), Twitter/X (https://bby.me/hhgfb8), or Instagram (https://bby.me/rq8u0j). Please include "Google review 106620."
Joe S
January 18, 2026
1 out of 5
Used to be a good customer here. No longer will I return due to poor service. Cashier lied to us about the return policy before we purchased, said we had until end of the month to return, we come back and all the sudden we are a couple of days late according to them, even though we were told different by the employee before the purchase. Filing a complaint with corporate and taking you to small claims court. Screw this place. Never returning
Bennett D
January 09, 2026
5 out of 5
We purchased some Ray ban meta glasses. Tanner was very helpful and explained everything to us! Will be back!

About Best Buy Polaris

bestbuy.com