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Frequently Asked Questions About Best Buy Polaris
How do I check product availability at the Polaris Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Polaris stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Polaris Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3578 reviews)
Vivian C
April 24, 2026
1 out of 5
impossible to speak to a store employee on the phone, all they have is a useless ai that is only willing to transfer you to an "agent"
Response from Best Buy
April 24, 2026
Hello,
Thanks for sharing your feedback with us. We understand having difficulties with reaching a support specialist by phone, isn't a welcome experience. We'd like to look into this with you further.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/v9FtKw), Twitter/X (https://bby.me/A7lzuO), or Instagram (https://bby.me/6L7UrP), and include a reference to your "Google review #145543".
B F
April 22, 2026
1 out of 5
My mom came in with her broken lively phone to switch her number to a new phone not only did the girl not switch her into a new phone and keep her number she opened a new account charged her $35 and didn't even activate her phone for her which I guess I'm glad because I had to fix this problem and it probably would have been a lot worse had she done her job the way she was not supposed to do it ... either way, it was a problem for me. Also to the owner who left the response thank you but my mom will be 96 in a few weeks and she does not have social media she does not have an email I take care of all the stuff because I lost my brother and my dad so it's just me taking care of her. And after talking to lively we trusted you to take care of her but that didn't happen.
Response from Best Buy
April 22, 2026
Hi,
Hearing about your mom's recent experience is upsetting. To further discuss this interaction. Please have your mom reach out on social media link.
Facebook (https://bby.me/RyXlMQ)
Twitter/X (https://bby.me/AtHHvp)
Instagram (https://bby.me/PXgHLU)
Betsy A
April 15, 2026
5 out of 5
I needed a certain cable. I waited in the TV area waiting for help, but the employee in that area, never acknowledged me, he was helping others, but not saying a word to me. Along comes an employee, on his way doing something, BUT he asked if I needed help!! He did a great job!! I got what I came in for!!
Brad G
April 12, 2026
1 out of 5
Horrible direction on where to even check out!Three different employees had to tell us where to go to check out!Its a circus show with a lot of employees standing around doing nothing and no signage of where to check out!
Response from Best Buy
April 13, 2026
Hello,
Thanks for sharing your experience with us. We get wanting to complete your purchase, but not easily finding where to do so, isn't ideal. We'd be happy to ensure that your feedback is shared on our corporate level.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/Y9O2y6), Twitter/X (https://bby.me/rFTezN), or Instagram (https://bby.me/aaOgWi), and mention your "Google review #141094".