Came in to buy a tv, had already picked one out but was open to other options. We were assisted by a young man named Mauricio who not only seemed less than interested to be there, but was also less than helpful. Asked for our budget and proceeded to recommend a tv $200 over budget. Our experience was completely ruined by his attitude, headed over to Costco instead.
Response from Best Buy
April 04, 2026
Hello, Naomi,
Thank you for taking the to reach out to us here and share your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you to document any feedback you may have here. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 138441.
Facebook (https://bby.me/ASyKUG)
Twitter/X (https://bby.me/0Eewsx)
Instagram (https://bby.me/aVNhPN)
We look forward to assisting you there.
They use ai to answer their phones in which you cant reach no one. They know it's broke, been broke, and cant fix it. If they cant fix their own stuff, what makes you think they can fix yours? Company does not care about customer do to they have been told for months and still no fix.