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Frequently Asked Questions About Best Buy Polaris
How do I check product availability at the Polaris Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Polaris stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Polaris Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3624 reviews)
Jody B
September 10, 2026
5 out of 5
Pick up super easy and fast
Lost T
September 03, 2026
5 out of 5
Great store for electronics
Irrael G
August 19, 2026
5 out of 5
La mejor calidad de loq buscas
Lauren E
August 12, 2026
1 out of 5
Terrible customer service. Like..next level bad lol. My husband and I went into buy a TV and we were recommended to use the design team. We reached out to the design person several times by phone and text, but no response. We went into the store again a week later to see what was going on. When we asked what was going on, we were scolded by an employee that the design team guy was on PTO — as if we should have known that. Even after all that, we went to the TV section and waited for someone to speak to us. Someone talked to us for 5 minutes, and then left in the middle of the conversation and didn’t return LOL. Just a major disappointment. We ended up going to the Dublin location and got what we needed.
Response from Best Buy
August 12, 2026
Good Afternoon, Lauren,
We certainly understand how you are feeling after not getting the support you needed when partnering with the design team. We would be happy to review this situation further. Please feel free to send our team a private message on social media that includes your Google review case ID: #202370.
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