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We are back open!
Come check out your newly remodeled store.
Best Buy Polaris
Services Offered
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Frequently Asked Questions About Best Buy Polaris
How do I check product availability at the Polaris Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Polaris stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Polaris Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3376 reviews)
vamsi m
February 07, 2025
5 out of 5
Employees here are very nice
Jake B
February 04, 2025
5 out of 5
Right before Christmas I went in to get a new IPhone at the Polaris location. I was told Anthony (Cedeno) was the best person to talk to and luckily enough that’s who greeted me at the counter. To say he’s the best is an understatement! Not only did he make sure that my info transferred to the new phone without issue, he also discovered that we could save $150/month on our bill. After a visit to Verizon I was able to verify that he was 100% correct!!!! Bestbuy needs to give him a raise and make sure he never leaves 😁 THANK YOU AND GREAT JOB ANTHONY!!!!!
MB
February 03, 2025
2 out of 5
I came in for a screen repair/consultation and was scheduled for a 20 minute appointment. I was 5 mins late so I figured they would cut the appointment short or reschedule which would’ve been fine. However, he spent about 2 mins with me instead of the 15 mins I had left in my appointment. He didn’t even run any diagnostic tests and then told me I would have to buy a new laptop and went to help someone else…. I immediately left as I didn’t believe it had to be completely replaced, went to another repair shop in worthington to get a quote/2nd opinion. This shop said they can fix my laptop in less than a week for less than half of what it would’ve cost to replace the whole laptop as the Geek Squad rep advised me. Terrible experience.
Response from Best Buy
February 03, 2025
Hi MB,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you were provided during your appointment didn't meet expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64772821.
Thanks,
^Caleb
Antony G
January 25, 2025
5 out of 5
The redesign of the store is nice.