Best Buy Polaris

Electronics department staff are very knowledgeable and helpful. They helped me find what was right for me instead of just the most expensive/ most profitable for them.

Ordered a Viper remote car start from Best Buy. Went to schedule to have it installed and had to go thru hopes to get it scheduled which was 20 miles away since the one 5 miles away in Beavercreek is backed up 2 months. We arrive on time to the appointment, had to set up transportation but we got there 10 minutes early. Back door was locked. Went around front, ran into asking if we needed help. So he said he would go back and tell the installer we were there. He did not seem like he wanted us to follow him but we did. Now we have to pulled car back around to the back, again. We go in, the tech Rob Gonzo, asked us if we had a t-harness. Nope. He then got the MOD to credit us for that part as it was their fault. So we get that out of the way and then, after set up transportation, dealing with their useless scheduling system multiple time to get this installed out of town finally the tech Rob Gonzo tells us Viper is not what they used to be and continues to tell us just last week a customer could not get his doors unlocked and the key fobs would not do anything. HE suggested a different brand if it was him. That brand is not in stock. Number 1, I'm not installing something I bought from best buy for best buy to tell me it is not safe and expect problems. Ok spoke to JT at service desk. He explained yes sorry but this happens all the time and acted like we should just expect that. He said corporate is to blame because best buy will not let you speak to the installers to schedule. If they had been allowed to speak to customers ,the installer's may have advised us to not buy Viper products. Ok problem solved then. Best buy,,, you will never ever get one penny from me or my family ever again. I will let everyone know how bad best buy runs their show.

Employees are helpful, return was easy. The phone app is easy to use. The store is laid out well and it's easy to test out all kinds of tech.

Order for locker pickup and lockers were not working. Sent inside and order pickup line was not staffed had to wait in return line. Horrible customer service