Best Buy Polaris

I really hate leaving bad reviews but looks like they are used to them. Had a dryer delivered today I wasn’t home. My wife asked them to remove the dryer plug they said they couldn’t because they weren’t installing it. So really my $900 purchase wasn’t important enough to remove the existing dryer cord. Congrats that’s the last purchase I make from you. To many other options with better customer service.

Extremely Disappointing Curbside Pickup Experience After checking in for my curbside pickup and receiving confirmation, it began to rain heavily. I completely understood and expected a delay during that downpour. However, once the rain had significantly lightened – to the point of being a drizzle – I continued to wait for an additional 20 minutes without any contact from your staff. There was no text, no phone call, and no associate came out. During this extended wait, I attempted to call the store directly but was caught in an automated system, unable to reach a live person. Finally, with no alternative, I was forced to walk into the store to retrieve my purchase. This was particularly challenging as I suffer from a significant Achilles issue, making extended walking difficult and painful. Upon entering the store, I was informed that staff were aware I was waiting and were "going to come out," but were "waiting for the rain to die down." I pointed out that the rain had been light for at least the past 20 minutes, to which I received only an apology. My primary concern is the complete failure of communication. Your team was clearly aware of my presence and the delay. Why was there no proactive call or text message to inform me of the situation, provide an updated timeframe, or offer an alternative solution? Given that I checked in online, you had my contact information. The expectation for curbside service is convenience, especially for customers who may have mobility challenges. Instead, I was left without information, feeling ignored, and ultimately forced to exert myself unnecessarily. This experience reflects a concerning lack of care for customer convenience and basic communication and I hope that it will be addressed.

Hunter was my main sales guy and he was fantastic. Extremely patient, helpful, and knowledgeable. Michael also had an extensive set of knowledge about the computers I was looking into and helped my experience greatly by offering up his expertise. Kyle was up at the front desk and was extremely friendly and helpful with getting someone that could help me. All of these people are what sold me to make the purchase in store today.

Great location and I love the locker pick-up!