Best Buy Polaris

I used a $100 VISA Gift Card toward a purchase at BB Polaris Cols OH and the order was cancelled. The sales associate threw away the gift card so I no longer had the card. I told the customer service rep to issue a check and she didn’t - she put the $100 back on the card that was thrown away. I was told they would escalate the issue and someone would call within 48 hours no one ever called. We went to 2 different Best Buy stores one in Dublin and one at Polaris and the mgr at Polaris would only give back $50 as a courtesy - give me a break! They owe me $100 not $50! Do better Best Buy! Next I’m contacting the BBB and the CEO Corie Barry - how can a biz make such a mistake and think they can’t refund the total amount! They outsource the customer service reps and they tell you different things and don’t care! I told the rep who said we can give you a Best Buy gift card, refund on the Visa card or a check. I told her 5 times we don’t have the card it was thrown away by the sales person please issue a check. She still refunded it to the VIsa Gift card it’s so unprofessional and unethical not to return the full amount! The Mgr at Best Buy Polaris in Columbus said to reach out to VISA card company and dispute it when it was Best Buy’s mistake. I don’t have the number or the card to even reach out to them.

⸻ Title: Disappointed in the Polaris Best Buy I’m a longtime Total Tech member who buys almost everything from Best Buy, but this experience was unacceptable. I bought a TV, paid with my Best Buy credit card and a $100 Visa gift card, then canceled before delivery because of a scheduling issue. The credit card refund went through — but the $100 Visa card refund disappeared. The store claims it was refunded to the original card, yet they kept that Visa card at the time of purchase. When I went back, they said there was nothing they could do. It’s only $100, but it’s the principle. I don’t even need cash — just a Best Buy gift card to make it right. Very disappointing service from a store I’ve trusted for years.The manager at Polaris is over her ski’s.

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