Best Buy Polaris

I’ve been to this location many times recently for multiple services and have never been disappointed, from Geek Squad tech support to electronics recycling. The staff is courteous, knowledgeable, and great at guiding you through purchases or repairs, no matter your tech skill level. I’ve already recommended the My Best Buy Total membership to others for its incredible value, and I will definitely continue to return.

Went into today to geek squad to get a computer repaired and I waited for almost an hour and still wasn’t seen. The tech just kept on taking other customers without saying a single word to me. A “ sorry just one moment” would’ve been fine but I didn’t get that. I simply go side looks and would proceed to take the next customer.

I go to all the best buy location in the cbus area because of work and this has to be the worst, they told me to go upfront to check out but never brought the tv up and after standing around for 15 min I went to the Morse Rd location where they thankfully had the TV I needed on the sales floor. Best buy is getting pretty intolerable youre either mobbed buy people competing for.. commission? or ignored to the point you can't even buy something. I genuinely hate going to all the locations at this point. Response to reply: No I lodged my complaint here not Facebook or meta affiliates or Twitter if you can't address complaints on the platform that they're made, then perhaps you shouldn't engage. Lowered review to one star based on reply.

Bought an expensive keyboard which starting falling apart and losing its keys about two weeks after the purchase. Tried to return it and Best Buy said I needed to buy an expensive membership to be able to do so. I will take my business elsewhere.