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Frequently Asked Questions About Best Buy Polaris

How do I check product availability at the Polaris Best Buy?
How do I check my order status?
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Polaris stores’ holiday hours?

Recent Reviews

4.0
(3563 reviews)
Eric F
March 12, 2026
3 out of 5
Bought a ps5 Thrustmaster t598 steering wheel 5 months ago, stopped working so took it back, wouldn't refund or exchange it cause it is past their 25 day policy so I was talked into upgrading my membership to the max they offer which is $180 a year just to exchange it. Feel like I was upsold on this membership instead of them taking care of their customer. Def going to start shopping somewhere else for my electronics as I spent $600+ on the steering wheel and shouldn't have stopped working so soon. Gave this 3 stars cause I was upsold on a membership. This woulda got 5 stars if they would have just took care of me and handled everything with the manufacturer on their end like all other stores do. Again no longer buying electronics here.
Response from Best Buy
March 13, 2026
Good morning, Thanks for taking the time to share your experience with us. We understand having an item stop working so soon after getting it and being told that a return or exchange wasn't an option, unless you purchased our membership option, wouldn't be welcome. We'd be happy to review this with you further. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/xgrlap), Twitter/X (https://bby.me/zBGnny), or Instagram (https://bby.me/aQ8xxM). Please also mention your "Google review #128760" in your message.
Eddie
March 10, 2026
4 out of 5
Workers helped me find a used Ridge wallet that was well priced, and saw familiar faces from school and work alike.
wayne c
March 08, 2026
1 out of 5
The manager at the Polaris store was an arrogant, race baiting, difficult person when I asked to cancel an order I had placed the day before. He said "I don't have to do anything". I finally got customer service to stop and refund my order. I will never shop Best Buy again. I went next door to Loews and was treated well at a much lower price for the exact items plus a few more.
Response from Best Buy
March 08, 2026
Hello , Thanks for reaching out and providing your review. We never want you to feel this way when dealing with one of our associates, we would like to learn more and see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/bt59f8), Twitter/X (https://bby.me/eue7je), or Instagram (https://bby.me/9ob8e7). Please also reference Google Review #127124. Looking forward to hearing from you!
Ashley T
March 04, 2026
5 out of 5
Dominic is wonderful! I loved the tour he gave me of the RayBan display glasses! Very knowledgeable, polite, and definitely punching above his weight class! I highly recommend to check out the demo in the meta glasses section.

About Best Buy Polaris

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