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Frequently Asked Questions About Best Buy Polaris
How do I check product availability at the Polaris Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Polaris stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Polaris Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3562 reviews)
wayne c
March 08, 2026
1 out of 5
The manager at the Polaris store was an arrogant, race baiting, difficult person when I asked to cancel an order I had placed the day before. He said "I don't have to do anything". I finally got customer service to stop and refund my order. I will never shop Best Buy again. I went next door to Loews and was treated well at a much lower price for the exact items plus a few more.
Response from Best Buy
March 08, 2026
Hello ,
Thanks for reaching out and providing your review. We never want you to feel this way when dealing with one of our associates, we would like to learn more and see if we can help in any way. Can you please connect with us through social media you can find us on Facebook (https://bby.me/bt59f8), Twitter/X (https://bby.me/eue7je), or Instagram (https://bby.me/9ob8e7). Please also reference Google Review #127124. Looking forward to hearing from you!
Ashley T
March 04, 2026
5 out of 5
Dominic is wonderful!
I loved the tour he gave me of the RayBan display glasses! Very knowledgeable, polite, and definitely punching above his weight class!
I highly recommend to check out the demo in the meta glasses section.
Cheryl L
February 19, 2026
5 out of 5
In November 2025; we'd purchased a new Samsung refrigerator from (Polaris) Best Buy. We had the pleasure to work with sales consultant, Julie D. and from the moment we met Julie, we were impressed by her knowledge and professionalism. Her level of expertise and attention to detail made our buying experience an absolute joy. Our refrigerator was purchased in-store through the Best Buy website of which Julie went above and beyond in walking us through the process to ensure our online purchase experience was positive and a successful one. We do appreciate the outstanding service provided by Julie and we do recommend her as your sales consultant in appliances at (Polaris) Best Buy.
Mathew K
February 12, 2026
5 out of 5
Very knowledgeable staff