Best Buy Polaris

Tienda de electrodomesticos muy buena

organized

I'd like to start off with saying their Sales Team is incredible and helpful and they will help you get the best deal possible. 5 Star rating for them. PSA: AVOID BUYING APPLIANCES AT ALL COSTS. The delivery team is incredibly incapable, it's been really shocking dealing with the logistics side. We ordered a washer and dryer back in August/September knowing we'd need to delay delivery until October as our renovations would take until at least then. That was rescheduled at least once (the amount of reschedules their customer service made, I really don't know anymore). Once delivered we realized we ordered the wrong size (that's on us!) We reordered and our Sales person was super helpful. Again, that's where the customer service stops. We had to wait until the end of November for a delivery update. I think we've been on the phone with Best Buy at least 6-8 times if not more, definitely not less. We've been in to talk to them about the issues of scheduling the delivery and there seems to be no resolution or hope of one. After a scheduled delivery failure, we had to call and find out what happened. They sent an installation crew but no Washer and Dryer. The installation crew left. The person we talked to on the phone doesn't know what's going on, said they'd call back in the morning. Didn't receive a call until much later. In the call they cancelled the ordered because they're not sure what's going on their end. Canceled. We don't know if we'll be getting our appliances. At this point I'm willing to pay full price from another company so we don't ever have to deal with Best Buy again. We will not be coming back here. I promise there is so much more detail I could go over and I cannot stress how poor their incapability is.

Easy-to-use pick up order service desk. Very friendly and helpful staff.