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Frequently Asked Questions About Best Buy Polaris
How do I check product availability at the Polaris Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Polaris stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Polaris Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3572 reviews)
Jonathan
March 30, 2026
5 out of 5
Still a good spot.
Michael B
March 25, 2026
5 out of 5
Great, fast experience
Mahagannie C
March 22, 2026
5 out of 5
Awesome staff
Mohan K
March 20, 2026
1 out of 5
I recently lost a great deal because of an employee named Anthony. I was shopping for the Samsung S26 with a trade‑in offer. Anthony assisted me, answered all my questions, explained the offer in detail, and I agreed to proceed specifically with the trade‑in included. During checkout, he failed to add the trade‑in but still asked me to swipe my card, which I did.
Even after the purchase, I asked him again about how the trade‑in works, and he continued explaining it as if everything was correctly applied. However, when I went to pick up the phone, I was told the trade‑in was never added and that I no longer qualified for the offer — the entire reason I made the purchase.
Because of this mistake, I had to return the device immediately. No alternative solution was offered, and I ended up losing the deal entirely due to the employee’s oversight.
Please be cautious and double‑check everything when discussing offers with employees
Response from Best Buy
March 20, 2026
Hello,
Thanks for taking the time to leave your feedback. It's unfortunate that your experience was a negative one. We get why you would be disappointed by the trade-in promotion not being added. We would like to get some additional information and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 132746 in your message to us.
X: https://bby.me/6rxW7c
Facebook: https://bby.me/yoBqDX
Instagram: https://bby.me/lEMNJ8