They use ai to answer their phones in which you cant reach no one. They know it's broke, been broke, and cant fix it. If they cant fix their own stuff, what makes you think they can fix yours? Company does not care about customer do to they have been told for months and still no fix.
They use ai to answer their phones in which you cant reach no one. They know it's broke, been broke, and cant fix it. If they cant fix their own stuff, what makes you think they can fix yours? Company does not care about customer do to they have been told for months and still no fix.
Will never shop here again you call to be hung up on and get no help. They have replaced people with computer that dont help in any aspect means they dont care about the people in any aspect considering no one can call to get help in any way. You deserve a -5
Response from Best Buy
March 31, 2026
Hello,
Thanks for taking the time to share your feedback. We understand having difficulties getting through to speak to someone, isn't ideal. We'd be happy to look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/Eo2oeH), Twitter/X (https://bby.me/avibCZ), or Instagram (https://bby.me/9Tl1ft). Please also mention your "Google review #136926" in your message.