Best Buy Polaris

organized

I'd like to start off with saying their Sales Team is incredible and helpful and they will help you get the best deal possible. 5 Star rating for them. PSA: AVOID BUYING APPLIANCES AT ALL COSTS. The delivery team is incredibly incapable, it's been really shocking dealing with the logistics side. We ordered a washer and dryer back in August/September knowing we'd need to delay delivery until October as our renovations would take until at least then. That was rescheduled at least once (the amount of reschedules their customer service made, I really don't know anymore). Once delivered we realized we ordered the wrong size (that's on us!) We reordered and our Sales person was super helpful. Again, that's where the customer service stops. We had to wait until the end of November for a delivery update. I think we've been on the phone with Best Buy at least 6-8 times if not more, definitely not less. We've been in to talk to them about the issues of scheduling the delivery and there seems to be no resolution or hope of one. After a scheduled delivery failure, we had to call and find out what happened. They sent an installation crew but no Washer and Dryer. The installation crew left. The person we talked to on the phone doesn't know what's going on, said they'd call back in the morning. Didn't receive a call until much later. In the call they cancelled the ordered because they're not sure what's going on their end. Canceled. We don't know if we'll be getting our appliances. At this point I'm willing to pay full price from another company so we don't ever have to deal with Best Buy again. We will not be coming back here. I promise there is so much more detail I could go over and I cannot stress how poor their incapability is.

Easy-to-use pick up order service desk. Very friendly and helpful staff.

I would avoid buying appliances from Best Buy. I purchased a refrigerator on Nov 28 with delivery scheduled for Dec 2. On the morning of delivery, the window narrowed from 7am–7pm to 12:30pm–4:30pm, with an estimated arrival around 1pm. The fridge never arrived — and I received no updates, no notifications, and no explanation from Best Buy at any point that day. On Dec 3, the app told me my delivery had to be rescheduled, with the earliest date available being Dec 6. When I called customer service, they confirmed the fridge was in stock, but that Dec 6 was still the earliest delivery slot. What I find especially disappointing is that if I go on the Best Buy app right now, I can place a new order for the exact same fridge and it also shows Dec 6 delivery. That means my original order — which Best Buy failed to deliver — was simply pushed into the same queue as new orders instead of being prioritized in any way. I understand that delays can happen during the Black Friday rush, but a full missed delivery with zero communication, followed by being rescheduled as though my order were brand new, is unacceptable. I do not fault the staff at the store or the customer service representatives I spoke with. My issue is with Best Buy’s company practices: • not honoring delivery estimates, • lack of transparency, • and no accommodations or accountability when issues arise. A look through other recent reviews shows similar experiences with appliance deliveries. Unfortunately, mine was no exception.