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Frequently Asked Questions About Best Buy Polaris
How do I check product availability at the Polaris Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Polaris Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Polaris stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Polaris Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3566 reviews)
Kyle B
March 19, 2026
1 out of 5
This store does not have onsite customer service. You cannot get anyone on the phone at this location.
So when the store incorrectly charges things to your Best Buy Credit card, the only way to fix it is to go into the store… which is ironic given that it’s a tech store.
Response from Best Buy
March 19, 2026
Hi Kyle,
Thank you for sharing your feedback. We certainly understand the preference to speak with someone directly at the store. To allow our store agents to focus on guests shopping in person, our remote phone team is equipped to handle most concerns. Additionally, we do not charge accounts without a customer present, nor do we discuss personal account information over the phone to keep your information safe.
For further assistance, please feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 131415.
Joanne V
March 17, 2026
5 out of 5
Love Best Buy! Every employee in that Mansfield store is "friendly," knowledgeable in any category, & is always there to help you no matter what you may need!
Eric F
March 12, 2026
3 out of 5
Bought a ps5 Thrustmaster t598 steering wheel 5 months ago, stopped working so took it back, wouldn't refund or exchange it cause it is past their 25 day policy so I was talked into upgrading my membership to the max they offer which is $180 a year just to exchange it. Feel like I was upsold on this membership instead of them taking care of their customer. Def going to start shopping somewhere else for my electronics as I spent $600+ on the steering wheel and shouldn't have stopped working so soon. Gave this 3 stars cause I was upsold on a membership. This woulda got 5 stars if they would have just took care of me and handled everything with the manufacturer on their end like all other stores do. Again no longer buying electronics here.
Response from Best Buy
March 13, 2026
Good morning,
Thanks for taking the time to share your experience with us. We understand having an item stop working so soon after getting it and being told that a return or exchange wasn't an option, unless you purchased our membership option, wouldn't be welcome. We'd be happy to review this with you further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/xgrlap), Twitter/X (https://bby.me/zBGnny), or Instagram (https://bby.me/aQ8xxM). Please also mention your "Google review #128760" in your message.
Eddie
March 10, 2026
4 out of 5
Workers helped me find a used Ridge wallet that was well priced, and saw familiar faces from school and work alike.