My mom came in with her broken lively phone to switch her number to a new phone not only did the girl not switch her into a new phone and keep her number she opened a new account charged her $55 and didn't even activate her phone for her which I guess I'm glad because I had to fix this problem and it probably would have been a lot worse had she done her job the way she was not supposed to do it either way
Response from Best Buy
April 22, 2026
Hi,
Hearing about your mom's recent experience is upsetting. To further discuss this interaction. Please have your mom reach out on social media link.
Facebook (https://bby.me/RyXlMQ)
Twitter/X (https://bby.me/AtHHvp)
Instagram (https://bby.me/PXgHLU)
I needed a certain cable. I waited in the TV area waiting for help, but the employee in that area, never acknowledged me, he was helping others, but not saying a word to me. Along comes an employee, on his way doing something, BUT he asked if I needed help!! He did a great job!! I got what I came in for!!
Horrible direction on where to even check out!Three different employees had to tell us where to go to check out!Its a circus show with a lot of employees standing around doing nothing and no signage of where to check out!
Response from Best Buy
April 13, 2026
Hello,
Thanks for sharing your experience with us. We get wanting to complete your purchase, but not easily finding where to do so, isn't ideal. We'd be happy to ensure that your feedback is shared on our corporate level.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/Y9O2y6), Twitter/X (https://bby.me/rFTezN), or Instagram (https://bby.me/aaOgWi), and mention your "Google review #141094".
Nice place and professional guys