Best Buy Polaris

They have virtually everything electronic related. Got som RayBan AI.

This is the second time I’ve had an issue with something that I bought here and this time I’m fed up with the poor customer service, the lack of care for customer’s time and to help with an issue that’s no one’s fault but a bad product. I paid over $120 for a micro sd card and because it was purchased in May, they could not help. Took several employees to let my wife know and after about an hour, she was told, contact the manufacturer. Target would’ve replaced it no questions asked! They do care Best Buy does not at all! Their policy says 60 days and you’re on your own. Sad ! If I sold a product that was faulty, I would make sure I took care of my customer because they bought it from me not the manufacturer directly !

Thank you Best Buy Polaris for helping to keep this local business working. Thank you from Powell Roofing Company, Powell, OH

I used a $100 VISA Gift Card toward a purchase at BB Polaris Cols OH and the order was cancelled. The sales associate threw away the gift card so I no longer had the card. I told the customer service rep to issue a check and she didn’t - she put the $100 back on the card that was thrown away. I was told they would escalate the issue and someone would call within 48 hours no one ever called. We went to 2 different Best Buy stores one in Dublin and one at Polaris and the mgr at Polaris would only give back $50 as a courtesy - give me a break! They owe me $100 not $50! Do better Best Buy! Next I’m contacting the BBB and the CEO Corie Barry - how can a biz make such a mistake and think they can’t refund the total amount! They outsource the customer service reps and they tell you different things and don’t care! I told the rep who said we can give you a Best Buy gift card, refund on the Visa card or a check. I told her 5 times we don’t have the card it was thrown away by the sales person please issue a check. She still refunded it to the VIsa Gift card it’s so unprofessional and unethical not to return the full amount! The Mgr at Best Buy Polaris in Columbus said to reach out to VISA card company and dispute it when it was Best Buy’s mistake. I don’t have the number or the card to even reach out to them.