Best Buy Polaris

I recently lost a great deal because of an employee named Anthony. I was shopping for the Samsung S26 with a trade‑in offer. Anthony assisted me, answered all my questions, explained the offer in detail, and I agreed to proceed specifically with the trade‑in included. During checkout, he failed to add the trade‑in but still asked me to swipe my card, which I did. Even after the purchase, I asked him again about how the trade‑in works, and he continued explaining it as if everything was correctly applied. However, when I went to pick up the phone, I was told the trade‑in was never added and that I no longer qualified for the offer — the entire reason I made the purchase. Because of this mistake, I had to return the device immediately. No alternative solution was offered, and I ended up losing the deal entirely due to the employee’s oversight. Please be cautious and double‑check everything when discussing offers with employees

This store does not have onsite customer service. You cannot get anyone on the phone at this location. So when the store incorrectly charges things to your Best Buy Credit card, the only way to fix it is to go into the store… which is ironic given that it’s a tech store.

Love Best Buy! Every employee in that Mansfield store is "friendly," knowledgeable in any category, & is always there to help you no matter what you may need!

Bought a ps5 Thrustmaster t598 steering wheel 5 months ago, stopped working so took it back, wouldn't refund or exchange it cause it is past their 25 day policy so I was talked into upgrading my membership to the max they offer which is $180 a year just to exchange it. Feel like I was upsold on this membership instead of them taking care of their customer. Def going to start shopping somewhere else for my electronics as I spent $600+ on the steering wheel and shouldn't have stopped working so soon. Gave this 3 stars cause I was upsold on a membership. This woulda got 5 stars if they would have just took care of me and handled everything with the manufacturer on their end like all other stores do. Again no longer buying electronics here.