Best Buy Morse Rd

Ssuper attentive, courteous and patient... Explained everything and we're awesome

Good place to shop

Very knowledgeable customer service reps. No hard sales and easy comparison with other options.

After battling back and forth with Verizon over my incorrect monthly bill for 6 months, I went in yesterday to find out that the Pixel Pro promo in December I thought I purchased is actually a regular Pixel 10 that Best Buy accidentally gave me instead. These two phones look exactly the same, they even gave me the Pixel Pro case which fits. Now I'm on the hook with Verizon paying off this full phone, rather than getting the superior model for the free promo. Trying to get in touch with Manager Brett Myers but calling the listed number gets me nowhere. As I was waiting in the store for over 2.5 hours, trying to figure this out yesterday, I watched as other customers came in to buy an expensive Occulus cover, then return 10 minutes later for an exchange because the employee gave them the wrong one. Then told since it was past 30 days, there's nothing I could do. There was no realistic way for me to catch this mistake in the first 30 days, and now I'm getting charged almost $800 for a phone I didn't even want. Horrible service with no resolution to my problem. EDIT: Spoke with Customer Service chat per Owner's response below. No resolution. Was asked, "Did you not worry when your phone box didn't say Pixel 10 Pro? -Tommy" No, all the boxes look the same, it said Pixel 10 and I opened it immediately to have a working phone and TRUSTING BEST BUY GAVE ME THE PRODUCT I ASKED THEM FOR! They refuse to offer further help. I'm out $800 and will curse Best Buy with my dying breath.