Best Buy Morse Rd

What happened to store 295 that I used to work at? I went and picked up a supposedly excellent condition item that was not in the condition as described. The box literally had tape on the side with the product bumping around. No original packaging or information. It took me 15 minutes with help from a Best Buy geek squad member just to see if the item worked. Upon explaining my situation the employees were understanding. So comes up Caitlin who decided to argue about the item’s condition. Stating I can sell anything used in any box that I want. Looks like new to me. I purchased items in that condition and the box doesn’t matter. I then asked her to walk over and look at computers that were in the same condition. She refused. Basically just said I can have the item refunded. So a BIG heads up. If you plan on buying something in excellent condition used from this store then don’t expect any help. Especially from Caitlin. I called the Best Buy customer service line and they were able to help me out.

I walked in today with the intention of buying an Apple Watch and seeing if I could trade in my current one. I walked over and was looking and no one asked if I needed help for at least 10 minutes. Someone finally asked if I needed help and sent someone over. Scott (I believe was his name) was nice and asked what I was looking at. I told him what I wanted and we went to check to see if my current watch was eligible for trade it in. We learned it wasn’t which was fine but that wasn’t a deal breaker as I still wanted the watch. He started to walk away so I followed him. I figured he was going to get the watch. A different customer came in and he helped them immediately going to the TV section. I’ve never been more confused before. The other employees don’t seem to care that much anyways so I just walked out. Waste of 25 mins I was there. I’ll be going to a different Best Buy from now on or just ordering online.

I recently purchased a home theater system at a great price, and I couldn't be happier with the entire experience—especially the installation by the Geek Squad. From start to finish, they were professional, efficient, and incredibly helpful. What really impressed me was how they went above and beyond during the setup. I had a severed speaker wire that I didn’t even realize was an issue, and they didn’t hesitate—they ran a brand-new wire for me without any hassle. It’s rare to see that level of dedication and customer service these days. Thanks to the Geek Squad team, everything is working perfectly and sounds amazing. Highly recommend both the product and the service!

I’m writing this review after trying to resolve an issue for over 4 months with no proper help from either Best Buy or Citi Bank. I initially purchased an iPad Pro Max from Best Buy, and later realized at the store that it was WiFi-only, not WiFi + Cellular (which I actually needed). I immediately returned the unopened iPad and exchanged it for the correct WiFi + Cellular model. However, we never received the Best Buy Citi credit card they said was issued during the purchase. This raised serious concerns about potential misuse or identity theft, so we went back to the store after two months and informed them. Unfortunately, no action was taken, and we were only told to “call Citi Bank.” No one in-store took responsibility or followed up. Then, we returned the correct iPad as well (within the return period) with a screen protector still on it. While the iPad amount was refunded, they did not refund the cost of the screen protector. Again, we called Best Buy customer service multiple times, and all we kept hearing was, “Talk to Citi Bank.” Citi Bank, on the other hand, says they never received any information or proper communication from Best Buy, and they couldn’t resolve anything from their side either. Meanwhile, our credit score kept getting hit every month because of this unresolved credit card issue. We never activated a card. We never received one. And yet, Best Buy continues to run our credit and acknowledges it was their mistake — but no one is doing anything to fix it. We’ve visited the store twice, spent hours on calls, explained everything multiple times — but still zero help. I understand that mistakes happen, but no accountability, no follow-up, and no real support from a company like Best Buy is unacceptable — especially when it affects a customer’s credit and financial reputation. If someone from Best Buy is reading this: Please escalate this case to someone who can take real action. We are completely exhausted and feel helpless. Any genuine suggestions or support from others who’ve experienced similar situations would also be appreciated.