Almost impossible to get help and cashiers all bundled together talking
Great experience purchasing a monitor for my son in college. Delivery person made sure to hand deliver him the monitor so he was sure to get it.
I ordered an open box Geek Squad certified 43” Insignia TV online this afternoon for pickup at the Morse Road store. I went to the store after work to pick it up. I arrived at 6:00pm but they said my order hadn’t been picked yet so I waited. The guy at the Pickup Desk called Isaac about bringing the TV to the front. I shopped in the store as I waited. I came back at 6:30 to see if Isaac brought it up. Then I was told they couldn’t find it. So I sat in the Geek Squad area to wait. Came back to the Pickup Desk at 6:50pm and the girl called Isaac over to the desk. Isaac turned and looked me. He came over and asked if I would take the TV wrapped in plastic? I asked if there was a box for it - nope! So I said I would wait for him to wrap it. I had enough when I saw Isaac roaming the store with an empty cart and no TV. At 7pm, an hour after I arrived, I went back to the Pickup Desk and told the girl to cancel my order and refund my money. She showed me how to do it on my phone app and then I left the store.
If you’re going to list something for sale, don’t you think it should be repackaged??
This was a big fail of customer service by this Best Buy.
As I sat in my car, I ordered the same TV from Amazon and it will be delivered to my office
Response from Best Buy
February 11, 2025
Hello, Ben,
Thank you for your review. I'd certainly be frustrated Open boxes are a great way to save some money, however not all of them are repackaged depending on the status that you selected. If you'd like to formally record your feedback, please send a private message with your name, phone number, and email.
Here are the links to our socials: Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy)
Please mention Google Review 64800004.
Sincerely,
^Meghan
Buenos artículos para el hogar