Best Buy Morse Rd

Came in to replace a defective home theater system that was under my Best Buy Total plan. Both Deon and Tim went out of their way to assist me. I'd also worked with Tom in the past as well. All three individuals did an excellent job of going the extra mile in helping me, explaining my options and making sure I left completely satisfied. Kudos to them for their excellent customer service and support.

They were having a 60th year promotion where you could buy a 100$ gift card for 60$ me and my wife waited in line for them and when we got in there was no order. The manager started a new line and people got to cut in front of us and get the gift cards even though they were behind us. Needless to say we didn't get the gift cards because there was no order in the store for for the event.

Today with the 60th anniversary sale it was total chaos. The person in charge was making decisions without even thinking. He was clearly flying by the seat of his pants with no plan. Opened up different lines for giftcards vs Pokémon that clearly the people wanted both in the main line. After being called out by the lines he changed things a few times. Ended up allowing some people to walk in after open to just get giftcards and bypass the people that waited outside for extended time for them. Please review your videos and talk to the staff cause the manager on duty caused a lot of people that waited extended times to end up with nothing. Black Friday events they at least walk out and give you vouchers for those things and that would have saved a lot of peoples time and frustration. When question how he split up the gift cards he wasn’t truthful and wouldn’t tell us how he was doing things before then just going back to the main line only. Again watch the videos as the changes happen.

Manager Deon mismanaged the 60th anniversary gift card sales. His instructions changed multiple times, rearranging the lines. Everyone in line was confused and frustrated. Not a good experience.