Best Buy Morse Rd

Worst customer service experience. Bought a brand new washer. It stopped working randomly. I ATTEMPTED to contact someone via phone to find out my Warrenty info only to be met with an UNUSABLE AI. Literally literally unusable. Ai: tell me what you need. Me: warranty info. Ai: I didn't get that. Me: Warranty info. Ai: I didn't get that. Me: WARRANTY INFO. Ai: I didn't get that. Me: Customer service. Ai: I didn't get that. Me: CUSTOMER SERVICE! Ai: I didn't get that. Me: Manager! Ai: i didn't get that. I'm so angry! I cannot ever buy anything in the future from Bestbuy if there is no way to contact assistance. I drove in as a last resort and all they could say is "sorry I know its awful" then tell me to contact the Manufacturer! I wasted so much time and gas. *************************************************************** It got worse. I did as their reply asked and contacted them on a social media account. They then asked for personal information such as phone number and email. Then proceeded to only tell me that I have no warranty and asked if I needed help contacting Samsung for their warranty.... HOW REDICULOUS CAN YOU BE? YES, I know i didn't have a warranty. I had to drive into a physical location to find out because your PHONE SYSTEM LITERALLY DOESN'T WORK. NOT EVEN A LITTLE. I asked them if they even read my review before making me contact them. Then told them my complaint was their broken phone system. They asked if I only didn't like it because I don't like AI. I HATE AI, but the reason was because their phone system DOESN'T WORK. I feel like a broken record. They told me they thanks and have a great day.... WHAT DID THIS ACCOMPLISH??!! I have wasted so much time, effort and emotion. I know I don't have a warranty, but why make me drive miles to a physical location to tell me, then ask me to contact them to be told... nothing?? Come one, am i the only one that feels like everything is not working, disjointed, unconnected, and frustrating??

Best Buy is the best! Their membership is top notch! I don't know of anywhere else that you can buy a yearly subscription and then EVERYTHING you buy after has an automatic warranty AND then you can take a computer to have it checked out for free that you didn't even buy there! Thanks Best Buy!

walked intending to spend up to 2k on a laptop. walked in and looked at laptops for 15 minutes. several employees walked by and ignored my attempts to get their attention. there were employees standing in the Apple section that just kept avoiding eye contact with me instead of sending help even though i was just standing and waiting by the laptop i wanted

Had a great experience. Picked up an online order and then also had to buy an additional item in store. The gentleman that helped me out was great.