Best Buy Morse Rd

After my ORBI wifi 6 mesh by NETGEAR, STOPPED WORKING FOR NO PARTICULAR REASON (>2YEARS OF USE), I needed to upgrade. After some research, I headed into BB. In the wireless area of the store, a young man named Dave came to my assistance. He was extremely knowledgeable of all the brands and their reputations. He confirmed that TP-LINK and Eero were the two reliable choices and went over the pros and cons of each. I went with TP-Link, I am very happy. The new system covers more of my property and has no problems and a better interface app. And it was 100$ cheaper! The young man who assisted is a valuable asset to your company

I ordered a TV off of the LG website. It was available to be picked up at this Best Buy. Since I drive by there often for work, I decided to do that. I get there after the order is confirmed to pick it up. Took a few minutes to find it, no big deal. Cashier begins to ring me out and I see this. Upon reviewing this closer, they were going to fill this brand new purchase from LG.com with an Open Box - Good item (middle of the road Open box; not the best, not the worst). I brought this up and was told a manager would be up. After 15 minutes of waiting, I left. I came back three hours later and had to chase down an employee aimlessly walking in their TV section glued to their phone. I let him know what was going on and he took me up to the manager. The manager on shift, in the entire interaction, didn't so much as turn around to greet me, address the concern, or even explain how it could happen. So, I will tell you what happened. Best Buy knew they weren't going to sell this mid-tier condition TV and they were likely banking on someone braindead enough to accept this at the full price / margin. LG and Samsung don't sell open Box products and source them through Best Buy. This was a blatant violation of trust, one that will be escalated to the BBB in the coming days. Disgusting experience, start to finish. Edit: You'll see a "Response from the owner" below directing me off of here and onto social media. This is so they can say they reached back out without actually doing anything. It's fraudulent, just like their attempt to fulfill a new order with an open box item. They gave me nothing but canned responses. What happened to Best Buy?

Mr. Andrew Sarna the Samsung Rep at the Best Buy on Morse Rd was a huge help to me he listened, helped me transfer a much needed app from my old phone to my new phone. I did not have the password and my email was hacked so there was no way I could reset the password. But Mr. Andrew fixed it. Not even the two ATT stores could help me. The only helpful thing they told me was to visit Best buy and I am glad I did! I purchased a cell phone case and screen protector today because of Mr. Andrew Sarna's excellent customer service and empathy he showed me. Its hard to find now a days.

No customer service at all went in to inquire about a phone. Waited around for 10 mins for someone to assist me. I wasn't even acknowledged so I left.