Best Buy Morse Rd

Geek squad has my studio computer. They told me to call them. I CANNOT GET PAST THE STUPID AI SYSTEM AND THEY NEVER TRIED CALLING ME!!! Im going to have to find a ride, disabled, just to yell at them to CALL me instead of letting a machine take care of it. FIX MY DAM COMPUTER AND STOP PLAYING AI GAMES WITH CUSTOMERS!!! I HATE BEST BUY NOW AND WILL NEVER USE AGAIN!!! Do not support AI powered businesses. Theyre a pop culture joke and DO NOT FUNCTION. They just happened to do so much business that they can stay in business but they will struggle and suffocate and die and good riddance with the way they're using the system. It's absolutely absurd that I cannot get a hold of my repair tech after being told to call them. Why not just call me? This is a pathetic store

Inventory low, like going out of business.

Great place to shop.

The 2 geek squad members I talked to were great and very nice people. Best Buy's computer repair model does not work for me. First, they have outsourced their customer service. So, you can no longer talk to the employees at the store, you'll just talk to someone from India. They quite literally cannot help you or give you direction with your computer problem, nor can they patch you in directly to the store. They just tell you, "Keep caling back, and when they're not busy, the call will go to them". Buddy, it's 2026, every retail location in America is a ghost town at noon on a weekday. You CANT call there. So I rolled the dice and brought my computer in for a BIOS update. They quoted it at $250. I immediately knew this was ludicrous and I could have avoided bringing my machine up to the store and all of this nonsense. 100% avoidable. To give you a comparison, I immediately called Micro Center, was able to speak with a customer service agent in seconds who knew my problem, and they quoted it at $30, almost 10x less. Best Buy needs to change their model quick, because anyone who cares about their computer or has any knowledge would never trust this process.