The cashier didn't greet me, nor did he look at me. He remained silent when I asked what button I should press (i was asked whether I wanted to get enrolled in something), so I had to read the whole thing on the screen. Then no "thank you" or "goodbye ". Just silence.
Store has gone down hill. Needs better leadership. Messy areas. Waited forever because noone was at the register, and noone seemed interested in helping. Also no comment or explanation about the long wait. Do better Best Buy.
Response from Best Buy
May 29, 2026
Hey there, Lynn
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/lm87Rf), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##158678"
Came in twice in one day and staff was both helpful and knowledgeable.
Very good service from the staff and helpful when I have questions about the process of purchasing items.