Best Buy Morse Rd

After battling back and forth with Verizon over my incorrect monthly bill for 6 months, I went in yesterday to find out that the Pixel Pro promo in December I thought I purchased is actually a regular Pixel 10 that Best Buy accidentally gave me instead. These two phones look exactly the same, they even gave me the Pixel Pro case which fits. Now I'm on the hook with Verizon paying off this full phone, rather than getting the superior model for the free promo. Trying to get in touch with Manager Brett Myers but calling the listed number gets me nowhere. As I was waiting in the store for over 2.5 hours, trying to figure this out yesterday, I watched as other customers came in to buy an expensive Occulus cover, then return 10 minutes later for an exchange because the employee gave them the wrong one. Then told since it was past 30 days, there's nothing I could do. There was no realistic way for me to catch this mistake in the first 30 days, and now I'm getting charged almost $800 for a phone I didn't even want. Horrible service with no resolution to my problem.

My local Best Buy. Usually always a good experience purchasing here.

I am extremely disappointed with the customer service at the Morse Road location. I came in ready to purchase a $5,000 100-inch television, but instead of being helped, I was left waiting while two associates were assisting one customer. As a business owner, I witness associates just walking around the store doing nothing. I then decided to purchase Meta glasses, and it took another 30–45 minutes before anyone came to assist me. The same guy that was suppose to assist me was outside in his phone talking to a friend. When I asked for a manager, it took an additional 15 minutes for someone to come out. For a company like Best Buy, this level of service is unacceptable, especially when customers are prepared to make major purchases. The lack of urgency, communication, and customer care at the Morse Road location is extremely disappointing.

Solid store, clean with lots of deals.