Best Buy Chapel Hill

Everytime I come here there is no one to assist me. You wait in line for an hour before getting a geek squad appointment. Then you come in for the appointment and they couldn't fix my printer,but offered me a printer at a higher price, because they no longer make the printer that I bought last year. So instead of accommodating the customer with the next model, you charge them an extra $30 even though they have a warranty. Drew the manager was no help either. If you don't have the model order it or give the next model up. It's common sense.

Went in with a portable hard drive went to look for a adapter for it and asked if someone could help me guy at the register didn't care to help seemed like just there for a check. Went to the person he said to ask for help. She was carrying on a person conversation with two other people like it was social hour. She just looked at the portable hard drive and assumed it would. It didn't. Now go back and maybe find someone who wants to work. Those kids need a babysitter

In December I purchased a Playstation pro and a LG TV. I bought the top of the line warranty, which the sales associate assured me covered everything and even wrote on the receipt that physical damage was covered. The tv started to bleed from the top in early january and I wanted to return it but my gf didnt think it was that bad. I called at one point to check on the warranty becauqe it was the screen and it was confirmed over the phone it was comprehensive and covered everything. On feb 20th I went to return the tv the bleeding had gotten worse. , it was windy and I was carrying the tv when a gust of wind caught the cord and tripped me causing me to fall on the tv, breaking it completely and injuring my elbow. After getting to the point of the return the store manager refused the return saying it didnt cover physical damage. She actually laughed in my face when I showed her the reciept and explained the tv already wasnt working. She then had me wait on the "assistant manager". When he came he was unwilling to do anything to honor the warranty and said he didnt know which employee sold me the warranty, I pointed out that was untrue as it was on the receipt. The only thing he would do was refund the warranty, which my gf paid for so I wanted her to at least get her money back. Little did i know that was scam number two. When we got home with what was now our completely busted tv, I really felt crappy about the whole thing so I called and both my gf and I spoke to a rep who said we had to go back to the store we purchased the tv from. So we went back with the reciept. There my gf spoke to the manager. After telling him the story, he informed us that the assistant manager we spoke at the cuhayoga falls store was actually the owner of both the stores and his boss and they would do nothing more for us because despite the fact that their employee lied to us to make a sale, they were not going to make it right. At this point she left because she was shocked that she was hussled and it was obviously going no where. We just want Best Buy to honor the warranty as it was sold to us. The employee didnt just lie, he put the lies in writing on the reciept.

Always have what I need. Fast service