header_logo

Best Buy Chapel Hill

445 Howe Ave
Cuyahoga Falls, OH 44221
(330) 928-5410
Services Offered

More to Explore

Frequently Asked Questions About Best Buy Chapel Hill

How do I check product availability at the Chapel Hill Best Buy?
How do I check my order status?
My local Chapel Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chapel Hill stores’ holiday hours?

Recent Reviews

4.1
(3872 reviews)
R C
September 14, 2024
2 out of 5
It's shocking going in here now :( definitely looks like it's going out of business by how theyre steadily removing all of the shelves and stacking shit on the floor. I went in to buy an Xbox and couldn't even see it. Had to go to customer service where they ring one up behind a glass case and buy it before you can even see the box lol I asked about the insurance I could buy for it and it's ONLY the manufacturer warranty which is ONLY manufacturing defects. So if there was any issues within a time period after it's purchased it would have to go through geek squad for how ever long so they can confirm if it's an manufacturer defect before they will repair or replace. Amazons insurance for an Xbox includes spills, drops, cracks, on top of the manufacturer warranty and both are the same price. I wanted to support a store over Amazon but even the customer service guy agreed Amazon has better insurance for the same price so it's the better deal :/ nothin lasts like it used to especially electronics so unfortunately I'm gonna purchase from Amazon. I used to love how expensive and exciting it was to walk in best buy :/ very sad to see
Response from Best Buy
September 15, 2024
Hello, Thanks for sharing your feedback with us. I understand being informed that you could only get the manufacturer's warranty coverage for the Xbox you were purchasing, wouldn't have been welcome news. I'm not sure why the sales rep had indicated this, as we do offer Geek Squad Protection (GSP) plans for Xbox consoles, which does cover accidental damage from handling, normal wear and tear, and other issues that may arise during the coverage time frame. You can view details about the plans here: https://www.bestbuy.com/site/gaming-vr-protection/xbox-console-protection/pcmcat1609792944932.c?id=pcmcat1609792944932 That said, I'd like to ensure that this is looked into further with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also reference your "Google review case 64202014" in your message to us. Sincerely, ^Melissa
Shannon B
September 10, 2024
4 out of 5
In-store assistance was great. Knowledgeable and helpful staff. The online chat assistance, however, was not helpful. The response to my inquiry was a lot of words that didn't help. I am pleased, overall, with my new laptop and am glad to have the MyBedtBuyTotal program at least for the first year starting out.
Christian W
September 08, 2024
1 out of 5
Got a Dyson gen5 outsize for a premium price, after 2 month of moderate use the suction nozzle doesn't stay in place anymore without any signs of wear and tear. Representative refused to take a obviously defective device back and handle warranty and told I should have bought the extended warranty plan from best buy. I would highly recommend not to engage in business with that company since other retail platforms do not cause that much headaches for the customer if a product is faulty.
Response from Best Buy
September 08, 2024
Hello Christian, Thank you for the review. I can certainly understand your frustration with a defective Dyson. That is not ideal, after a couple of months. I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated. Regards, ^Kristy
AttGuard d
September 05, 2024
5 out of 5
Great service, Geek Squad always helpful, informative assistance, historically affording

About Best Buy Chapel Hill

bestbuy.com