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Frequently Asked Questions About Best Buy Chapel Hill

How do I check product availability at the Chapel Hill Best Buy?
How do I check my order status?
My local Chapel Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chapel Hill stores’ holiday hours?

Recent Reviews

4.1
(3947 reviews)
Ariana
April 12, 2025
1 out of 5
If I could put zero I would. We bought the LG G4 Oled 77" TV on Friday. First the woman at the store would not even pay attention to us. She told us this tv came with FEET. So when we open the box what do we find? No feet. I called the Best Buy and wanted someone to come mount it to our wall because that was our only option now. On top of all of this mess we still had to pay for the installation fee an extra 264 ontop of 3k. This would've all been avoided if the employee just simply paid attention.
Shawna H
April 07, 2025
3 out of 5
Had to wait over 20 min for help. Place was not busy at all. Just employees shooting the shit 😒
Response from Best Buy
April 08, 2025
Hi, Shawna, Thank you for your review. I understand how challenging it is not to receive the assistance you need in a timely fashion. We truly aim to provide a seamless shopping experience, and we appreciate your feedback as it helps us continue to improve. So that we can formally document your feedback, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 65020686. Kind regards, ^Pre
Kieran H
April 04, 2025
5 out of 5
The employees at this location are very courteous and do an excellent job.
Randy W
April 02, 2025
1 out of 5
Customer service not very helpful. Ordered laptop came to my house screen busted up. Was told to take to store for a refund. Didn't offer to replace unit. Went to other vendor and purchased laptop cheaper and no issues. Lost sales for best buy . Good luck staying in business. To top it off they sent ups to pick up laptop today. Never will spend money with them again.
Response from Best Buy
April 03, 2025
Hello, Randy, Thanks for reaching out and providing your feedback. I would be frustrated as well if my new computer arrived damaged, so I can understand your disappointment. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #65000665". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you! Facebook (http://Facebook.com/BestBuy) Twitter/X (http://Twitter.com/BestBuySupport) Instagram (http://Instagram.com/BestBuy) Thanks, ^Aaron

About Best Buy Chapel Hill

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