Frequently Asked Questions About Best Buy Chapel Hill
How do I check product availability at the Chapel Hill Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Chapel Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Chapel Hill stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Chapel Hill Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4032 reviews)
tonya c
February 05, 2026
5 out of 5
Great
Bryan A
February 04, 2026
4 out of 5
Still a good place to go, but Amazon was much cheaper for the item I bought, but I needed it that day.
Pete W
February 02, 2026
5 out of 5
You want a guy that knows his trade? Yeah Ethen is the man !! This dude knows his business. Got us a great tv for a great price and it blows most tv’s out of the water. You won’t get this kind of service at Walmart! Great young man nice attitude and extremely knowledgeable!! Actually everyone in the store was very helpful!! Yes definitely buying from here again!!
Jacob
February 02, 2026
5 out of 5
Ethan talked me through the tv selection and helped me consider my needs before getting me a great deal!