Best Buy Chapel Hill

They charge you tip that you haven’t approved. There is a guy he himself selected $10 tip without my permission and charged it . When i asked for receipt he said he sent it my email when i checked my email he overcharged me with $10 for his tip. This is unprofessional and unacceptable never gone visit this store again . WORST CUSTOMER SERVICE

​I came in for a quick, routine laptop purchase and was met with an astounding level of incompetence and disorganization. After 25 minutes of complete inefficiency, I was forced to abandon the transaction to make a critical doctor’s appointment. My time was completely wasted due to systemic failures at this location. ​Here is the timeline of events that occurred just to find a product on your display: ​Prolonged Delay: The initial employee struggled for five minutes just to unlock the security case. ​Missing Product: Once another employee finally opened the case, the laptop was not there. ​Customer Abandonment: The second employee, after suggesting the item might be on the other side, immediately walked away, leaving the first employee and me stranded. This lack of follow-through is utterly irresponsible. ​Equipment Failure: The first employee’s key card failed to access the other side of the display. He had to disappear into the warehouse, causing another significant delay. ​Stock Chaos: After all that, the employee returned and still could not locate the laptop anywhere near the display or on the immediate shelves. ​During this entire, protracted ordeal, multiple other employees were visibly idle and did not lift a finger to assist. The first employee made no clear effort to involve his colleagues, and the rest of the staff showed zero sense of teamwork. ​The final straw: the employee offered to process an order for pickup, but the desktop computer he tried to use was locked out. The entire visit was a succession of avoidable failures. I left with no laptop and zero confidence in your store's ability to manage basic retail operations. ​Urgent Demands for Management: ​This isn't about one employee; this is a store management failure. ​Fix Inventory Control: You cannot have display items that your staff cannot locate instantly. The process for pulling floor models or tracking their sale must be foolproof. This chaos costs you sales. ​Enforce Collaboration and Accountability: Your staff's failure to communicate and assist each other is unacceptable. Employees should assist colleagues who are clearly struggling to find an item for a waiting customer. There is no excuse for a sales team to stand idle while a transaction collapses. My time was wasted, and my urgent plans were disrupted because your store couldn't complete a basic task.

I usually find what I need here but don't be afraid to ask staff there chill and can help find what you're looking for.

Clean. Always stocked! Helpful!!