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Frequently Asked Questions About Best Buy Chapel Hill

How do I check product availability at the Chapel Hill Best Buy?
How do I check my order status?
My local Chapel Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chapel Hill stores’ holiday hours?

Recent Reviews

4.1
(3957 reviews)
Julie S
May 03, 2025
5 out of 5
Phenomenal staff....I've never experienced this level of willingness to achieve customer satisfaction. The very moment I walked through the front doors I was greeted & asked if I could be helped, I responded & then was pointed in the direction I needed 2 be going and was told if I had trouble finding anything to please feel free to ask. I found the first 2 items right where he said they would be & then proceeded to the next section of the store that I was directed in, to pickup my final item and wouldn't you know that upon arrival to that section I was greeted again & was once again asked if they could help ,in which i replied & told him the make & model of the TV i was looking for & he swiftly was off & came back carrying the television i requested to confirm it was indeed what I was looking for & then proceeded to carry item to the checkout for me & even offered to load it into my car. Outstanding customer service ....it just doesn't get any better than that. You guys are amazing & I appreciate you & all that you do.
Janelle S
April 29, 2025
3 out of 5
Went in to buy a phone holder. And they said just pick one out and if you don't like it return it in 14 days. So I bought it and I opened it at the desk to make sure it would work why bother bringing it back if it don't pairing thought that was kind of dumb rule.
Durrell L
April 29, 2025
5 out of 5
They're always helpful. And informative. When it comes to my tech, that's all I need. I appreciate that.
Darion E
April 24, 2025
5 out of 5
Good location friendly staff

About Best Buy Chapel Hill

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