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Frequently Asked Questions About Best Buy Chapel Hill

How do I check product availability at the Chapel Hill Best Buy?
How do I check my order status?
My local Chapel Hill Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Chapel Hill stores’ holiday hours?

Recent Reviews

4.1
(4002 reviews)
Regulator
October 07, 2025
1 out of 5
The tech didn't know what he was doing, and I drove 45 minutes for nothing. Also, I got a hidden charge I never agreed to over the phone.
Response from Best Buy
October 07, 2025
We understand the frustration when a service does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/p2jvfc), Twitter/X (https://bby.me/jiskvw), or Instagram (https://bby.me/3ycg1v), and mention your Google review, 52692.
Matt P
October 02, 2025
4 out of 5
Would you take a iPad eighth generation 2020
Elaine B
September 20, 2025
5 out of 5
Neat store!
Katie C
September 19, 2025
1 out of 5
Geek squad is anything but geeks. I’ve now been in 5 times for one phone repair and the geeks now broke my phone permanently. Not to mention everybody behind the geek squad desk is acting like it’s their first day. Nobody is helpful and they act clueless. Jamari was especially no help as well as Devon. She was literally freaking out as she was trying to help me because she does not know what the hell she is doing. Now my phone is broken and they can’t give it back. They don’t have any loaner to give me and they are clueless on how to help me further. Please just go to the Apple Store for your Apple repairs because I promise this is not worth the headache.
Response from Best Buy
September 20, 2025
Hi, Katie, Thank you for reaching out with your concern on your Apple repair with Geek Squad. I can certainly understand your frustration with delays on the repair. If you would like to have this further researched please reach out to us on any of our social media profiles for support with Review 45442. Facebook (https://bby.me/cywd3f), Twitter/X (https://bby.me/w5172m), Instagram (https://bby.me/axw1x2) Sincerely, ^ Tommy

About Best Buy Chapel Hill

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