My dad, who is half paralyzed from a stroke, ordered a tv and tv stand in the store to be delivered to his house. The delivery people ended up delivering a laptop instead of a tv stand. When he tried to call the store to talk to someone he got someone from out of state who told him to take the laptop back to the store instead of offering someone to come pick it up. They couldn’t give him a number to talk to a live person in the store. He is half paralyzed!! This is a bunch of BS - we will never shop there again!
Response from Best Buy
August 23, 2026
Hello Tonya,
We can see why you’d be upset with this delivery, and we’re really grateful you took the time to share your experience with us. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #209026 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/1Sovee)
• Twitter/X (https://bby.me/XDnPSp)
• Instagram (https://bby.me/HXKsf8)
Kavaldeep S
August 23, 2026
They should stop hiring kids I waited almost 30 mins to pickup my order when they all are hanging out there usually Best Buy has great customer service but waiting in line for 30 mins specially there is one person ahead you is insane
Response from Best Buy
August 23, 2026
Kavaldeep,
Having to wait 30-minutes is never ideal and we can imagine the frustration it has caused when picking up your order. So, that we can look into this, please send a private message via Facebook (https://bby.me/qYPXIj), Twitter/X (https://bby.me/tf2siz), or Instagram (https://bby.me/NwbY7s) and reference Google Review 208957.
Brandon and the geek squad team today were very sweet and apologetic as I never received notification of the status of my laptop. I appreciate them making sure everything was done before handing it back to me. Thank you 😊
Great place for ears piercing - decent prices - friendly and patient service!