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Best Buy Dayton Mall
Services Offered
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Frequently Asked Questions About Best Buy Dayton Mall
How do I check product availability at the Dayton Mall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dayton Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dayton Mall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dayton Mall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4362 reviews)
Danielle B
July 11, 2025
2 out of 5
Went to Best Buy (Dayton mMall) last night to pick up the Razor bike we bought for my grandson's birthday. The price was better than anyone else had and it was the last one. When purchasing it online, it does notify you that "electric bikes" are non-refundable and non-exchangeable". I thought this was a new law. When I get there, the box is very damaged on one end. I asked them if it was in fact the last one. Yes. I asked them what happens when I get home, open the box and it is broken or we get it put together and it doesn't work. We just have to call corporate. It turns out that the non-refundable/non-exchangeable rule is Best Buy's rule put in place a month ago. We had no choice but to take it, because it was already paid for. Will update when we get it opened and put together. Fingers crossed nothing is wrong with it. Best Buy customer service sucks. Its at best a shoulder shrug.
Susan H
July 10, 2025
1 out of 5
Bought a TV and sound system in this store. I'm having a problem where the volume of the sound system can no longer be controlled by the TV remote. This occured while I was out of town so I think it was caused by an update. So far, I've called the Geek Squad where I talked with someone who barely spoke English. He was unable to even understand the issue I was having, much less help. He refused to let me speak with another technician or his supervisor and when I asked to schedule a Geek Squad appt, he tried to give me an appointment that was 6 days out.
I next cContacted BestBuy/Geek Squad via Facebook and got a canned response telling me to use their Chat bot system at the BB website. Tried the chat system and the technician told me that I should just go buy a new remote. That was their answer to the Sonus sound system volume no longer being connected or able to be controlled via the TV remote. I will never buy anything from Best Buy ever again, not a battery, not an appliance. Nothing. I will pay more $$ to shop where my business is appreciated and where I can get help when needed.
A C
July 10, 2025
5 out of 5
Great selection & authentic taste!
Robin T
July 10, 2025
5 out of 5
Love how fast you get helped with something