Lots of technology and up-to-date, but simpler things like accessory items are almost impossible to find, or they don't have them in the same condition as online, or they sell out quickly.
melanee c
January 16, 2026
Worst return policy and rude/snotty cashiers. I hate going to Best Buy for anything.
This place is a joke! Absolutely the worst customer service experience. I wondered the store for 20+ minutes looking for a product and was not asked once if I could be helped while the associates stood around and chatted with each other. Big box retailers wonder why consumers shop at Amazon…here’s one of many reasons why!
Response from Best Buy
January 14, 2026
Hi, Erica,
Thank you for sharing your review. We are sorry to hear that you had such difficulty with finding help, as that is not the experience we aim to provide. We would like to connect with you and discuss this visit further.
Please connect with our team via private message on Facebook (https://bby.me/nfkw46), Twitter/X (https://bby.me/7eqqlc), or Instagram (https://bby.me/y6awrx). Please be sure to mention "Google review 104662."
Fast complete service. Reasonable 1 year plan covers phones and computers. Nice!