Best Buy Dayton Mall

My renew date was approaching and you system keep reminding me of the impending charge. I call the local Best Buy to talk about my options. Your ai answered and I told her that I wanted to talk to the member desk . She insisted about what. I told her that I wanted to talk the a member about my options. She would not let me talk to a person. When I talked about I needed to understand my options or whether I wanted to cancel. So she asked me do I want to cancel? I told her I wanted to talk to a person. She repeated do you want to cancel? I finally yelled back with some descriptors! Fine cancel it. Which she did! Sent me $ 1.91 credit. So in the next day or two I got up to Best Buy to try to resolve it. I talked to a manager and his response was there is nothing we can do once I cancel it. You can’t extend your coverage on anything you have purchased! Corey the corporate business manager who set the policy won’t let them get rid of the ai phone system and let people talk to the customer! So I was screwed by your AI chat box! When I asked to talk to the service desk , I should have a person who understands the customer and not a stupid inconsiderate AI bot! Lost a customer! Been buying from you guys for years! Ai is not developed enough your business I am a programmer and it is not where it needs to be! Jon Buchanan

Will go again

They were very helpful and friendly and tried they best to help me

Good place to do the employees are very good at what they do.