My husband & I went with the intention of buying a ps5. After searching the gaming area for 10 minutes, I went and found a worker and asked for help finding one. She spoke in her headset and alerted other employees that we needed assistance. Waited another 15 minutes (mind you I counted 15 employees walking around talking). We walked out and bought the ps5 from target.
Response from Best Buy
August 03, 2025
Hello,
Thank you for providing feedback on Google. Not being assisted in a timely manner is frustrating. We would like to hear about your shopping experience. Please reach out through social media private links. When you are reaching out mention "Google Review #24191", provide details about your review, along with your full name, email, and phone number.
Facebook (https://bby.me/lddoda)
Twitter/X (https://bby.me/qu5udl)
Instagram (https://bby.me/l1rd59)
Here to assist,
^ Jay
Didn't have what I wanted but was helpful
I had a great experience at Best Buy today, one of the managers, Joe, went out of his way to help me purchase a built-in microwave that would fit the space I have in my kitchen. Between him and the appliance expert (Bernardette) gave me a solución that I felt was in my interest, not just a solución to make the store make the most money. I was impressed by that !
Don’t buy tvs from here. They go bad with in 14 days of purchase and Best Buy won’t do anything about it.
Response from Best Buy
July 22, 2025
Hello and thanks for reaching out on Google, Chris.
We understand the frustration when your TV stops working as expected. We'd like to review this further. Please reach out to us in a private message on Facebook (https://bby.me/rd26yy), Twitter/X (https://bby.me/9kq9hq), or Instagram (https://bby.me/egh0g4). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 19193.
Regards,
^ Graham