I haven't been in a Best Buy in a long time. We stopped to look at refrigerators. They have a decent selection. A lot of Samsung though. Prices were similar to other places without deals. The people working were nice. We opted to go elsewhere because they didn't have what we wanted. The store was clean and bright.
Response from Best Buy
October 24, 2025
Hello, Amanda,
Thank you for sharing your experience in store. I can certainly understand that finding the best deal and the most variety to find the appliance you will love for your space can be difficult. If you need support please reach out to us on any of our social media profiles below with Review 60168 for support.
Facebook (https://bby.me/k86w64), Twitter/X (https://bby.me/pzo4t2), Instagram (https://bby.me/yy1u9i)
This is for best buy in general, not the Dayton location~
ordered a gift card with a gift card. The order got cancelled with no fault of my own. $0.00 charge was saying awaiting approval. Contacted the bank and they said everything was fine on their end. I wake up to my order cancelled. I contact best buy customer service who says it was a one time code and they couldn't issue a new one or give me an equal $10 gift card. Told me if I wanted to save $10 in the future I'd have to spend $50 and use a reference number they gave me. Completely BS and wasted time. Got a supervisor who was super rude and talking over everything I said and told me I'd have to spend $50, or $100 or maybe $400 in the future to save $10 by using the reference code. I couldn't just go make my original purchase of $10 using it. The want me to SPEND $50 to save $10!! Best buy such a big conglomerate they can't issue someone a $10 gift card when their system cancels an order they used a gift card on. Will be leaving this review as a warning to others to buy your digital cards elsewhere
Computer, the two credit cards I used to fill out the credit application was hacked after I left the store!
Slow service.
Limited selection.
All i wanted was several ethernet cables. They had only one.