Frequently Asked Questions About Best Buy Dayton Mall
How do I check product availability at the Dayton Mall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dayton Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dayton Mall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dayton Mall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4444 reviews)
Gene S
January 02, 2026
4 out of 5
Steve at the Geek Squad was amazing
Wally S
December 30, 2025
1 out of 5
Was there 12/30/25 I don’t think I could’ve paid someone to help me workers never even Acknowledged that I was there and this isn’t the first time Best Buy has some of the Worst customer service ever not sure I’ll be back in that store
Response from Best Buy
December 31, 2025
Good morning,
Thank you for taking the time to share your feedback about your recent visit. We can understand not being acknowledged or assisted while you were at the store, isn't a welcome experience. We'd like to look into this further with you.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/ruotcy), Twitter/X (https://bby.me/hqcs5j), or Instagram (https://bby.me/64kx7p), and refer to your "Google review #98197" in your message.
C
December 28, 2025
5 out of 5
The employee helped us pick the right tv! Can't wait to get it delivered!
Amanda B
December 28, 2025
1 out of 5
The customer service from the short long hair guy with glasses was awful.
Response from Best Buy
December 28, 2025
Hi, Amanda,
Thank you for taking the time to leave a review. We aim to have all of our team provide great customer service and would like to follow up with you to learn more about what may have led to this opinion.
Please private message us on Facebook (https://bby.me/5jhibs), Twitter/X (https://bby.me/hzqyxm), or Instagram (https://bby.me/bzlwi3). Please be sure to include "Google review 96779" in your message.