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Best Buy Dayton Mall
Services Offered
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Frequently Asked Questions About Best Buy Dayton Mall
How do I check product availability at the Dayton Mall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dayton Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dayton Mall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dayton Mall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4489 reviews)
J
April 08, 2026
1 out of 5
Dayton Mall Best Buy let me buy an open box 83" LG C4 that was a display model. They marked the quality as "Open Box - Excellent", but when I got there, it was missing the box, all accessories, stand, etc. It should have been marked fair, if anything. It was clearly an old display model, but seemed in okay enough shape.
Regardless, I rent a van, I spend 3 hours transporting it and the van to and from Home Depot. I plug the TV in...
It doesn't work... The warranty should cover me, right?
Geek Squad is super helpful and the guys that came by to try to fix it did order parts and attempt to fix, but could not solve it. They did mention trying to contact the Dayton Mall store to see why they sold a TV that in their opinion, shouldn't have been sold as is. They could not reach anyone. After trying to get a call back from them for a week while waiting for repair parts, no one contacted them.
They then explain to me that the warranty doesn't actually cover full replacement on open box products, just a refund/credit towards a different product.
So now I'm out over $100 in gas and rental fees and materials to transport. Online support can only help get it returned and refunded. They told me to contact the store to see if they can do more, but guess what - you can't actually call the stores. The Geek Squad guys even tried to contact the Dayton Mall Best Buy to see why they sold a TV that was in "as bad a shape as this" in their words.
Shame on me for not doing more due dillegence, but I just feel like I wasted a ton of money for nothing, weeks waiting for a solution, with nothing to show for it.
Support is now telling me I have to spend more money to buy a box that fits it and put a shipping label on it. Uhhh. No.
Response from Best Buy
April 08, 2026
Hello, J,
Having concerns with your purchased television after taking it home can be difficult. We would be glad to look into your concerns if you would like to reach out to us on any of our social media profiles below with Review 139713.
Facebook (https://bby.me/nnvGVu)
X (https://bby.me/KIQNC7)
Instagram (https://bby.me/TFJQoS)
Kristiana B
April 08, 2026
5 out of 5
The people there were all very helpful. Got more then I needed but couldn't pass up a good deal.
Kelly S
April 07, 2026
3 out of 5
Like most places post pandemic seems to be missing it's quality. Hard to find anyone to answer questions. Store looks empty compared to the past. Just a different feel. The prices are higher and lower quality and service.
Response from Best Buy
April 07, 2026
Hello, Kelly,
Thank you for taking the time to leave your feedback with us, as we take it seriously, and rely on it to find ways to improve our processes and services. We would like to formally document your experience, and do what we can to further assist you. If you have a minute, please reach out us to in a private message or DM on Facebook (https://bby.me/IB6O9B), Twitter/X (https://bby.me/sjYRyV), or Instagram (https://bby.me/uSyYnu). When you message us, please include a copy of your Google review number #139264. We look forward to working with you.
June B
April 04, 2026
5 out of 5
helpful staff. one of the very few places that actually still sells tamagotchi!