Best Buy Dayton Mall

One good experience against a pile of negative ones. Unless it's a phone, don't expect them to have things in stock

I should have known better based on the reviews but decided to try it anyway. Do not schedule any type of delivery through Best Buy! Tried to buy two TVs and get them delivered to two different addresses and they completely screwed the whole thing up, ended up canceling getting a refund and just buying the TV somewhere else, not worth the hassle or aggravation trying to deal with Best Buy's delivery system

I visited this location today to make a purchase and was disappointed with the customer service experience. I needed assistance retrieving a pair of AirPods from a locked display case, but several employees repeatedly directed me to someone else rather than helping. We were eventually told to have the cashier assist us, and the cashier stated that he did not feel like getting them. After some time, he did retrieve the AirPods, but initially brought back the wrong color. While the issue was ultimately resolved, the overall experience left much to be desired. I hope management will address these customer service concerns to ensure a better experience for future customers.

I visited the Best Buy to replace my iPhone battery. However, they made a mistake, and my touch screen is no longer working. They claimed that it wasn’t their fault because they had tested everything. I discovered from my Apple Store that the battery replacement caused the issue because they had split the screen. The Geek Squad seemed inexperienced and clueless. As a result, I had to replace my entire screen at the Apple Store for $200. This was an expensive trip to Best Buy, and I will never return to the Best Buy ever again.