I knew Best Buy never had the best service...
Went in to pick up a Samsung monitor I had been eyeing. Only had one in stock, figured I'd check anyway. Find an associate, he looks for a bit. Then he looks were there aren't any Samsung boxes, probably to waste time. Comes back, says he cant find it, but says that I can order in store.
Ok, whatever, I order for in store pickup. I drive home and an email is waiting for me. The item was apparently delayed, and the order was cancelled before I even got on the highway.
Response from Best Buy
January 25, 2025
Hello, Alex,
Thank you for reaching out in regards to your concerns with the low inventory causing your order to be cancelled. I can understand that any delays can be difficult. We do show possible inventory online. These can change depending on customers ordering online for pickup or shopping in store. If you would like support you can reach out to us on any of our Social Media Profiles below with Review 64728617.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
The most BASIC customer service will always cost!!!
NEVER again
Response from Best Buy
January 25, 2025
Hello Debbie,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64728143" and share your full name, email, and phone number.
Thanks,
^Vanessa
Awesome customer service. After returning an open box item that was locked by a prior user, the customer reps made the effort to replace the item. Thank you for your help Jacob.