Best Buy Dayton Mall

I am extremely disappointed with how this situation was handled by Best Buy. I purchased a laptop for $1,399.99 using my Best Buy credit card. Just three days after the return window closed, the price dropped to $1,049.99 — a $350 difference. I contacted customer support to understand my options. To be certain, I spoke with three different representatives, and all of them gave me the same instruction: go to the store, have the item physically validated, and return and repurchase it at the lower price since it was unused. The laptop was opened but completely unused, in original condition. No rewards were redeemed, no promotional credits were used, and nothing was activated. Based on consistent guidance from multiple representatives, I went to the store. However, the store refused to accept the return. After being denied in person, I contacted customer support again and only then was I told that the actual policy does not allow returns outside the return window, even by a few days. This is the most frustrating part. I verified the process multiple times before making the trip, yet I was given incorrect information repeatedly. If the policy is strict, it should be clearly communicated from the start not after sending a customer to the store unnecessarily. Being only three days outside the return window, with an unused item and a $350 price drop, I expected reasonable flexibility especially as a Best Buy credit card holder. Very disappointing experience and poor coordination between online and in-store teams.

I had a great experience at this Best Buy near the Dayton Mall. I worked with Camdin, who did an excellent job helping me work through the process of trading in old computers and buying a new one.

the female cashier that checked my husband out today tricked him into signing up for the credit card. when asked why she said she needed his social, etc, she claimed it was policy for a big purchase. we noticed a hard inquiry on his credit score and went back to speak with the manager only to be told that the cashier did sign him up for the credit card without his consent. take your business to the beavercreek best buy.

There tech department is the best!!