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Best Buy Dayton Mall
Services Offered
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Frequently Asked Questions About Best Buy Dayton Mall
How do I check product availability at the Dayton Mall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dayton Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dayton Mall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dayton Mall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4453 reviews)
Erica B
January 14, 2026
1 out of 5
This place is a joke! Absolutely the worst customer service experience. I wondered the store for 20+ minutes looking for a product and was not asked once if I could be helped while the associates stood around and chatted with each other. Big box retailers wonder why consumers shop at Amazon…here’s one of many reasons why!
Response from Best Buy
January 14, 2026
Hi, Erica,
Thank you for sharing your review. We are sorry to hear that you had such difficulty with finding help, as that is not the experience we aim to provide. We would like to connect with you and discuss this visit further.
Please connect with our team via private message on Facebook (https://bby.me/nfkw46), Twitter/X (https://bby.me/7eqqlc), or Instagram (https://bby.me/y6awrx). Please be sure to mention "Google review 104662."
Deanne C
January 11, 2026
5 out of 5
Fast complete service. Reasonable 1 year plan covers phones and computers. Nice!
Tonya M
January 10, 2026
1 out of 5
Very disappointed at the Miamisburg location. Sales lady lied to me about my Apple Watch 10 trade in. She said the watch was too new for a trade in, contacted customer service and was told my watch is eligible for the trade in. By the way I was purchasing 2 watches Ultra 3. 😡
Response from Best Buy
January 10, 2026
Hello, Tonya,
Thank you for leaving us a review. It saddens us to hear that your recent experience with us was not a positive one, especially when needing assistance processing a trade-in. Nevertheless, we appreciate your feedback, and would like to formally document your interaction in our corporate system. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #103154" when reaching out on social.
LOVELORN P
January 09, 2026
1 out of 5
Best Buy delivered my laptop to the wrong address, did not provide a photo of the delivery and will not provide a refund.