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Best Buy Dayton Mall
Services Offered
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Frequently Asked Questions About Best Buy Dayton Mall
How do I check product availability at the Dayton Mall Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Dayton Mall Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Dayton Mall stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Dayton Mall Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4296 reviews)
Stephen N
February 05, 2025
4 out of 5
Very helpful service people if you can get their attention. Had to wait almost 15 minutes
Bernadette A
February 01, 2025
1 out of 5
Store manager Joe Vasquez is racist and treats buying and paying customers that look different than him differently. He was very rude pertaining to my online order. Surprisingly there were other different race customers who needed help but were catered to. I will be taking my business elsewhere
Response from Best Buy
February 02, 2025
Hello,
Thanks for sharing your feedback with us. I can understand not getting the same level of service from the manager, as others in the store received, isn't a welcome situation. I'll be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time. Please also refer to your "Google review 64765978" in your message.
Sincerely,
^Melissa
Ann H
February 01, 2025
1 out of 5
Kind of disappointed. Member of total tech for a long time. Returned a tablet under warranty and could not get one from store same day due to a color difference. If u want blue vs purple, it's 60.00 difference. So it has to be shipped. And to top that off, I had to pay for it to be shipped. She's not happy.
Response from Best Buy
February 01, 2025
Hello, Ann,
I can understand your disappointment, and I appreciate you taking the time to share your experience. We'd like to look into this and see what options we may have for you. Please reach out on social media with your name, phone number, and email. Please mention Google Review 64765539 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan
Alex G
January 25, 2025
1 out of 5
I knew Best Buy never had the best service...
Went in to pick up a Samsung monitor I had been eyeing. Only had one in stock, figured I'd check anyway. Find an associate, he looks for a bit. Then he looks were there aren't any Samsung boxes, probably to waste time. Comes back, says he cant find it, but says that I can order in store.
Ok, whatever, I order for in store pickup. I drive home and an email is waiting for me. The item was apparently delayed, and the order was cancelled before I even got on the highway.
Response from Best Buy
January 25, 2025
Hello, Alex,
Thank you for reaching out in regards to your concerns with the low inventory causing your order to be cancelled. I can understand that any delays can be difficult. We do show possible inventory online. These can change depending on customers ordering online for pickup or shopping in store. If you would like support you can reach out to us on any of our Social Media Profiles below with Review 64728617.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy