Best Buy Tuttle Crossing

I had a very disappointing experience at Best Buy. I purchased a Samsung Galaxy Z Fold for about $1,700 before Christmas as a gift. The person I bought it for did not like it, so I went back to the store with my son to exchange it for an iPhone. I was told the return or exchange period had passed, even though it had not been 30 days since the purchase. The employee said they “understood” but still refused to help. What was most frustrating is that the return policy and exact cutoff date were not clearly explained at the time of purchase. For such an expensive item, I expected clearer communication, better customer service, and at least an option for an exchange or store credit. Instead, I felt dismissed and stuck with a product I can’t use. I’ve been a loyal customer, but this experience seriously changed my trust in Best Buy. I hope management reviews how return policies are explained—especially during the holidays—so other customers don’t go through this. 5800 Britton Pkwy, Dublin

Super quick and easy! Bought on line and picked up and the guy came right out, very nice gentlemen who helped put in our van!

My husband and I had a great experience at the Britton Parkway Best Buy. Xavier went above and beyond to help us pick out a tv and speakers for our home. He was personable, knowledgeable, and a pleasure to work with. If you stop in for a tv, ask for Xavier.

Had to return a computer we ordered online. Very courteous, no hassle and quick refund. Thank you.