Best Buy Tuttle Crossing

BUYER BEWARE Do Not sign up for BestBuys Citibank credit card at all cost!!! It’s not worth the discount you get for all the hell you’re going to go through If fraud happens to your credit card With Best Buy. Long story short somebody hacked into my Best Buy online account and use my saved Best Buy credit card to buy two Amazon gift cards. I immediately opened up a fraud case with Best Buy Citibank and received an official letter stating my case was under investigation. They told me in writing I had to do nothing at this point, and I was not liable for the disputed charges or the interest. To my surprise throughout the whole investigation, they reported to the three credit agencies and never removed the disputed amount on my statement with interest charges during the Investigation. This immediately lower my credit score by over 100 points. I called numerous times to BestBuy and Citibank that my fraud case was currently being investigated, but nobody could do anything saying they can’t control their collection agencies. Finally after nearly 3 months I won the case and now I still have wait another 30 days before they correct my credit? Total BS I reported them to the federal bureau credit agency and to all 3 credit agencies. Throughout this process, I found out that nobody can do anything for you and they hide behind AI on a phone system that keeps looping you in circles. Most of their customer service are foreigners that you can barely understand. One of the worst experiences I’ve ever had considering how long it took me to get my good credit and how fast bestbuy can lower it ?

Darshel was great! Super knowledgeable and friendly and found me exactly what I needed!

⭐☆☆☆☆ My experience at Best Buy was extremely disappointing. I was told in the store that my credit card had been approved with a $2,000 credit limit, so I completed my purchase and took my appliances home. A few days later, I received a letter saying that my credit application had actually been denied. Instead of fixing the situation, my account was transferred to a financing company that is now charging me far more than the original purchase amount, along with additional charges that were never clearly explained when I made the purchase. I feel that I was misled by the information I was given in the store. Had I been told that the approval was not final or that it could later be denied, I would never have agreed to the purchase. I cannot recommend this store based on my experience. Please be very careful, read everything before signing, and don't rely only on what you are told in the store.

I LIVE 1.5 HRS FROM THE STORE, CAME TO BEST BUY SPECIFICALLY TO AVOID ISSUES OR HEADACHES, AND THEY SOLD ME A TV SEALED IN THE BOX W NO REMOTE , THAT REQUIRES THE REMOTE TO SET IT UP. REFUSED TO MAKE IT RIGHT. WOULD NOT SHIP ME A REMOTE OR OFFER ONE IF I PICKED IT UP EVEN. ALL THIS AFTER I TRAVELED 1.5 HR TO PICK TV UP , ALREADY PAID TO HAVE IT MOUNTED ON MY WALL ETC ETC. WISH I COULD GIVE 0 STARS. DONT WASTE YOUR TIME AT THIS STORE‼️‼️‼️‼️