This is the second time I've checked online for an item, and filtered to items available in-store, only to be told, when I get there, that the item is not available in the store. I live 90 minutes away.
The other time this happened, at a different Best Buy, about 3 years ago, was I ordered a rowing machine for me to pick up at a specific Best Buy, only to be told when I got there, that the item was not there.
Best buy is really trying to discourage purchases.
Response from Best Buy
January 12, 2026
Hello. The system does try to keep an accurate count to prevent customer disappointment. Unfortunately, damage or inaccurate information regarding inventory can happen. We would be glad to get this documented and help assist in any way that we can. Feel free to reach out to us on Facebook (https://bby.me/8ojwbc), Twitter/X (https://bby.me/hdasx2), or Instagram (https://bby.me/4e7v7a) with Google Review number 103833 and an agent will be glad to help. Thanks.
It's not a bad experience to go in and pick something up. I bought a new TV and mount. They let me borrow a tape measure to make sure the TV would fit in my SUV (it did), 3 different people asked me if I needed any assistance (I didn't), the check out process was efficient, and a guy at the door asked me if he could help me get the TV to my car (which I accepted). I had a terrible experience with the Geek Squad about 3 weeks ago but just going in and buying something is a pretty easy process.
mohammad s
January 11, 2026
Nice place with helpfull staff
Came in to purchase internet adapter lots of options wast sure what was better option walked by 6 service assistants not one asked to help until got to the register was surprised store neat and clean .