Best Buy Tuttle Crossing

Extremely Frustrating Delivery and Installation Experience I am extremely frustrated with the delivery and installation service at Best Buy’s Dublin, Ohio location. I have experienced repeated scheduling problems, missing items, missed deliveries, and poor communication. I am now having to wait weeks for appliances I have already purchased and paid to have delivered and installed. Refrigerator/Ice Maker Issue — March 2026 to Present In March 2026, I purchased a refrigerator with an ice maker in the store. Both the refrigerator and ice maker were scheduled to be delivered and installed on the same day. When the delivery arrived, only the refrigerator was delivered. The ice maker was missing. After months of waiting, the ice maker was finally delivered on September 28, 2026, but it still has not been installed. I am now being told that installation will not happen until October 6, 2026. Washer, Dryer, and TV Purchase — September 2026 to Present On September 21, 2026 at approximately 3:11 PM, I returned to the Dublin Best Buy store and purchased a stackable washer and dryer set and a TV. Delivery and installation were scheduled in the store. On September 26, 2026, the delivery team arrived but could not complete the delivery/installation because, according to the installers, a required kit was missing. After speaking with the installation team, I returned to the store that same day and purchased the missing kit so the installation could be completed. The washer, dryer, and microwave were then scheduled for delivery on October 1, 2026. That delivery was missed. I was told that no one was home, which is not true. Someone was home and available to receive the delivery. On October 2, 2026, the delivery finally arrived, but the washer was missing. I called Best Buy customer service at 888-237-8289, but the representative was not helpful and, even more frustratingly, became argumentative with me despite the fact that these issues were caused by repeated mistakes on Best Buy’s end. I am now being told that I have to wait until October 14, 2026 for my washer to be delivered and installed. At this point, I have been dealing with this situation for months and have had to rearrange my schedule repeatedly because of problems that were not caused by me. What I am asking Best Buy to do: I would like a manager to review my entire order and delivery history, acknowledge the repeated failures, and provide a reasonable resolution like a $300 gift card. I also expect the remaining installations to be completed on the dates promised without any further delays or missing equipment. This has been an unacceptable experience from a company I expected much better service from.

They sold me SD cards that did not work in the GoPro. I bought and where I went on vacation to.You can't find and memory cards

The treatment of customers in this place is very bad.

Excellent customer service! Lawrence The person who helped us was very kind, patient, and professional. They took the time to answer all of our questions and helped us choose the best option for what we needed. We had a great experience and really appreciate the excellent service. Highly recommended!