I LIVE 1.5 HRS FROM THE STORE, CAME TO BEST BUY SPECIFICALLY TO AVOID ISSUES OR HEADACHES, AND THEY SOLD ME A TV SEALED IN THE BOX W NO REMOTE , THAT REQUIRES THE REMOTE TO SET IT UP. REFUSED TO MAKE IT RIGHT. WOULD NOT SHIP ME A REMOTE OR OFFER ONE IF I PICKED IT UP EVEN.
ALL THIS AFTER I TRAVELED 1.5 HR TO PICK TV UP , ALREADY PAID TO HAVE IT MOUNTED ON MY WALL ETC ETC. WISH I COULD GIVE 0 STARS. DONT WASTE YOUR TIME AT THIS STORE‼️‼️‼️‼️
Response from Best Buy
July 31, 2026
Hello,
Thank you for reaching out with your feedback. Receiving a new TV with a missing remote would be frustrating, so we can understand your concern. We'd be happy to look into this for you and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/OGcQna), Twitter/X (https://bby.me/W5zLyZ), or Instagram (https://bby.me/qdLWSo). Please reference Google Review, #196136.
Very helpful folks and wonderful selection of electronics
Gunnerthegoat
July 28, 2026
They did not have the laptop in stock even though they said it was in stock. Then I was told it would be delivered on a Tuesday now they dont know when it will be delivered.
Response from Best Buy
July 28, 2026
Hello,
Thanks for sharing your feedback with us. We can understand finding that the laptop that you wanted wasn't in stock when you arrived, as expected, and now having an unexpected delay on your order, isn't ideal. We'd be happy to look into this with you further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/jDF3K3), Twitter/X (https://bby.me/YJSTWh), or Instagram (https://bby.me/JHdhOj). Please also mention your "Google review #194594" in your message.
It was great. Customer service was spot on helping with a I Pad tablet for my 18 years old daughter getting ready for college. Spent way more than I wanted to but its her future.