Best Buy Tuttle Crossing

Absolutely horrible customer service. I went to the car audio installation bay because I have an upcoming appointment. I wanted to make sure that I have everything that I need. I told the kid at the window behind the computer that I have an upcoming appointment and I need him to come check my car to see if I have everything I need. I am unable to carry stuff in. I am disabled and have a new car and I wasn't able to take every wire out that they installed on my old car so I don't know if I have everything I need. He wanted to know when my appointment was. I stated on the wrong day he couldn't find it in the system. I said I have a confirmation text. But regardless I can just reschedule another one. I just need to know if I have what I need .We went back and forth and he found it on the following Monday. Finally, after confirming that I do have an appointment , again I said I just I need you to check to see if I have everything you need. Trying to make sure that I was fully prepared for my appointment. I was feeling so tired at that point I said look I need to sit down. Can you just come check to see if I have everything I need? I'm parked right outside. The customer in the waiting room opened the door and helped me out. I sat down in my car and waited and the kid never came out. If he would have just walked 20 ft, spent 30 seconds, or had some courtesy, Best buy wouldn't have lost a lifelong customer.

Cody helped my daughter and I shop for kitchen appliances. He was really kind and helpful. He was also extremely knowledgeable and insightful. Thank you for your help Cody! Please give him a raise.

Cody helped us shop for kitchen appliances. He was extremely knowledgeable and helpful. He was also a great conversationalist, thank you for your help Cody!

Extremely Frustrating Delivery and Installation Experience I am extremely frustrated with the delivery and installation service at Best Buy’s Dublin, Ohio location. I have experienced repeated scheduling problems, missing items, missed deliveries, and poor communication. I am now having to wait weeks for appliances I have already purchased and paid to have delivered and installed. Refrigerator/Ice Maker Issue — March 2026 to Present In March 2026, I purchased a refrigerator with an ice maker in the store. Both the refrigerator and ice maker were scheduled to be delivered and installed on the same day. When the delivery arrived, only the refrigerator was delivered. The ice maker was missing. After months of waiting, the ice maker was finally delivered on September 28, 2026, but it still has not been installed. I am now being told that installation will not happen until October 6, 2026. Washer, Dryer, and TV Purchase — September 2026 to Present On September 21, 2026 at approximately 3:11 PM, I returned to the Dublin Best Buy store and purchased a stackable washer and dryer set and a TV. Delivery and installation were scheduled in the store. On September 26, 2026, the delivery team arrived but could not complete the delivery/installation because, according to the installers, a required kit was missing. After speaking with the installation team, I returned to the store that same day and purchased the missing kit so the installation could be completed. The washer, dryer, and microwave were then scheduled for delivery on October 1, 2026. That delivery was missed. I was told that no one was home, which is not true. Someone was home and available to receive the delivery. On October 2, 2026, the delivery finally arrived, but the washer was missing. I called Best Buy customer service at 888-237-8289, but the representative was not helpful and, even more frustratingly, became argumentative with me despite the fact that these issues were caused by repeated mistakes on Best Buy’s end. I am now being told that I have to wait until October 14, 2026 for my washer to be delivered and installed. At this point, I have been dealing with this situation for months and have had to rearrange my schedule repeatedly because of problems that were not caused by me. What I am asking Best Buy to do: I would like a manager to review my entire order and delivery history, acknowledge the repeated failures, and provide a reasonable resolution like a $300 gift card. I also expect the remaining installations to be completed on the dates promised without any further delays or missing equipment. This has been an unacceptable experience from a company I expected much better service from.