Best Buy Tuttle Crossing

Yesterday, I bought a power bank and paid in cash, but they didn't give me a receipt. When I opened the product, the screen was already scratched, and when I tried to charge my phone, a warning popped up saying it was a slow charger. Less than 24 hours later, I went back to return it, and they told me there was no record of the transaction in their system, so they couldn't issue a refund. How is it possible that the product code isn't registered in their system after paying cash? The female employee who helped me was completely unhelpful, showed zero interest in resolving the issue, and was an absolute disaster. I will never buy here again.

Muy buena la atención.

Total failure! Ordered a refurbished Apple Watch from Best Buy - frankly to avoid Amazon. Shipping was listed as taking a week - geez, but proceeded. Carrier lost item after a week. Oh, and Best Buy charge me on day 1. Had to call customer service - took for ever - supposed to cancel order. But I need to do follow-up, ensure my CC credited, etc. Amazon same price and 1 day delivery. Really, really disappointed in Best Buy. Gets even worse - BB replies to my bad review and requested to message on Facebook. I do that and no ones answers for a long time. Then someone named 'Jay' asks what I need and I past the link and ask to be connected to who can help. Guess what - no answer for 10 minutes. BB was getting better, but appears to have hit the ditch again.

Not great. At first there seemed to be lots of inventory of electronics, then the sales person was seemingly knowledgeable then took a quick turn to rude when he found out he wasn't making a quick instant sale, even tried the pressure tactic by saying sale ends "today or tomorrow". Went else where and made a better purchase deal. Suggest you do the same or try for yourself.