Eli took care of us. Excellent experience and service guiding me through the right purchase decision. Eli was very patient and professional. I have been shopping Best Buy specifically for these reasons for years. Good price, selection, and service.
Staff was very friendly and helpful.
The store is great. Everybody’s in there but God forbid you gotta get somebody on the phone. You get no answers by phone. It’s an automated service. You’re stuck at their mercy on helping you on. God forbid you got a question if you call your phone number you’ll get geek squad in India or somewhere else. I’m so sick of it. If you call to check on something you have to go through AI if you call see if they got something in stock you gotta go through AI if you called to check on your computer and geek squad you gotta go through AI not only that you will never get an answer. They’ll keep rounding you and rounding you until you give up and get off the phone.
Response from Best Buy
April 07, 2026
Hey there,
We understand your concerns surrounding your attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/gv1brU), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##139392.
Not very helpful and they use a lot of 3rd parties for everything do not trust
Response from Best Buy
March 18, 2026
Hello, Thorn,
Thank you for reaching out to us here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this to document any feedback you may have. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 130796.
Facebook (https://bby.me/Y8J2jP)
Twitter/X (https://bby.me/OHu45Y)
Instagram (https://bby.me/r3TxW9)
We look forward to assisting you there.