Best Buy Beavercreek

Rating: ⭐ (1/5) I hate to leave this review, but my recent experience at the Best Buy in Beavercreek was disappointing on every level. Honestly, they should consider renaming the store to "Barely Buy," because that’s all it felt like they had—barely anything worth the trip. As I walked around shopping and observing, one thing stood out: the security presence was incredibly obnoxious and unwelcoming. It created a tense, uncomfortable atmosphere. Meanwhile, the staff seemed either completely disengaged or nonexistent. Whether they were physically there or not didn’t make much difference—it was clear they weren’t there to assist. There was no connection between employees and customers, and it felt like everyone was just going through the motions of a job, rather than trying to create a positive experience. I remember when Best Buy in the early 2000s felt magical during the holidays—inviting, warm, and full of energy. Sadly, that spirit seems long gone. It’s not just about the prices; it’s about the people and the experience. Best Buy, I hope you find a way to bring that feeling back.

Customer service is awesome.

I went two days ago to buy a laptop. I was also doing a trade-in. I asked if I would be able to back up my files to OneDrive. Then login on the new laptop. A worker told me it wouldn’t work. The next day I went back, got the laptop, and their year membership so the geek squad would set up my laptop. I also bought office 365. I checked out and went over to the geek squad. He told me it would be one to two days before I got my new laptop back. In the two days I was there asking questions I was never once told that. I’m a college student and I work off my lap top for my job. I go back the next day and get my laptop all of my files… ALL OF MY FREAKING FILES WERE IN ONE DRIVE. Then I’m like whatever at least they set up my office 365. Well that’s not set up either and I never got a card or anything to do it myself. So now I get to go back for the 4th day in a row. 👎 The workers were all nice and helpful. I can’t complain about the customer service. But I definitely feel scammed and lied to… Update they lied and told me office 365 would only be $10 and it was $50 and refuse to refund me.

Our salesman Colin,was the best we've ever had! He was an expert on all the details that helped us make a good decision on a TV purchase!!