I had such a great experience at Best Buy thanks to Michael! I came in looking for speakers for my new record player and a TV mount, and honestly had no idea what I was looking for. Michael approached us and offered to help, and I’m so glad he did! He spent over 20 minutes helping us, answering all my questions, and teaching me things I never would’ve known otherwise. What stood out to me the most was that he genuinely seemed to care about helping us rather than just making a sale. He was so patient, knowledgeable, and kind, and made the whole experience so much easier. You don’t come across customer service like that very often anymore. Michael truly went above and beyond, and I hope Best Buy knows how lucky they are to have him! Thank you, Michael!!
This place is a love hate relationship the GM is a literal rude lady but the store associates all seam pretty funny or chill the GM told me she wouldnt sell me a item for a price and the next day I came in and purchased it for that price. Honestly feel it could have been great had her attitude changed but it was a rude im not here for the customer or anyone for that matter attitude!
I’ve been coming to the store for many years. And today I came in to purchase a pair of AirPods. I’m kind of a shy person at heart and I just wanted to give a shout out. But a gentleman named Giddeon helped me. He was also very informative about the different options between the AirPods 5 and 4 because I was looking at the 4. He wasn’t pushy. He was just very informative of telling me the differences between the two which I appreciated greatly. Amazing customer service! I just read another review about him and seriously please promote him! No offense to management or the way the store is set up. But you need gentlemen like him and your store to make it run efficiently! Thank you again for your help today! Truly appreciated! (:
Very unprofessional will never pre-pay for a purchase because they lie. Now I’ll be waiting 7-10 days for a refund. This is unacceptable behavior. Train employees better.