Best Buy Beavercreek

Very rude manager and staff. Also I will never be buying from BB again. They are the ONLY major retailer that limits Christmas returns to Jan 14. Every major competitor allows returns until Jan 31. EVERY. SINGLE. ONE. I tried to return some unopened christmas presents on Jan 16, 35 days from my purchase, and they refused. So I quickly joined their stupid membership ($49) to get a 60-day return window, returned the items, then I swiftly cancelled the membership. This company is doomed - customers demand positive customer service. This was beyond, I was in a good mood, asked politely, stayed calm... but they were incredibly hostile. Never again. I'll be shopping for all my electronic needs from Costco, Walmart, or Target. BB has NOTHING the other retailers don't offer - but you'll get humans who care about humans at the other stores.

I want to thank the Best Buy employee Jimmy for an amazing job. I purchased a 43" TV through Doordash. The receipt on my phone was hard to read. He couldn't scan the barcode. He searched the dates when I got the TV and he found it. He is a decent human being and went beyond. He deserves a PROMOTION and a raise. Thank you Dan Selby

Always great customer service Salah was awesome

Jimmy, a guy at the checkout desk, wearing Green Bay packer hat treated me poorly. I went to the checkout desk to express I was having trouble with the laptop I received 2 days ago, the one I paid nearly $700 for. He said “are you making an exchange or want a refund?” I said “I’m not sure what I want to do yet” because I was willing to find a solution. He said “MA’AM ITS THAT SIMPLE, YOU EITHER MAKE A RETURN OR AN EXCHANGE”. His tone was so rude and demeaning. Especially to do it in front of other employees and customers. I said “I’d like to talk to someone who knows something about computers”. He took me over to geek squad to another employee which to mention, James, was a great help and made me forget how Jimmy treated me. If I return, I will avoid Jimmy because he made me feel small and humiliated. Based on the current reviews of this store, this team needs some serious customer service training and attitude adjustments.