I don’t quite understand why there were 7 registers but only 1 was getting used at check out. I don’t usually leave reviews, but after multiple visits, I feel like something needs to be said about how this store is operating, specifically at the front registers.
Every time I come in, there is only one person working the front. Just one. No matter how long the line is or how many people are waiting. It’s frustrating as a customer to see someone working so hard and clearly overwhelmed while no one else steps in to help. It creates long waits and unnecessary stress for everyone.
The young woman running the register is incredibly kind and patient, even when she’s clearly being stretched far too thin. She greets everyone, handles transactions quickly, and keeps a positive attitude under pressure but it’s honestly not fair to her. She deserves better support, and so do the customers.
Management needs to do better. No one should have to carry the weight of an entire front end by themselves not regularly.
If this is how the store is being run behind the scenes, it reflects poorly on the whole experience. I hope someone takes this seriously, because hardworking employees like her shouldn’t be left alone to clean up the mess.
Great price! Very helpful staff!
Went here to get an AirTag for my son and daughter and asked the Apple rep guy a few questions regarding them and he said he can’t answer the questions because they were weird questions to ask??? I asked if the person gets notified that there’s an airtag by them, are they able to deactivate the AirTag on their device if they aren’t the owner of the AirTag. He was such a weirdo when I’m a single mom generally asking questions and wanting to know if another adult by my child could deactivate their AirTag by just being by them…. Such a disappointment. Also he literally ignored me twice at the beginning not even wanting to interact.
Response from Best Buy
July 19, 2025
Hello, Lily,
We appreciate you taking the time to reach and leave a review. Getting answers to your questions should be easy at a Best Buy, so I can understand your disappointment. We would love to document your experience here on a corporate level and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/a4je9e), Twitter/X (https://bby.me/9u241u), or Instagram (https://bby.me/v4x6at). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review #17510.
Regards,
^ Aaron