Very nice, knowledgeable staff!
Robert (
September 16, 2026
The geek squad is still very helpful on items you purchase while having a total tech membership. But the changes in extended coverage, especially now having large deductibles even during the initial manufacturers warranty. And the hours they are open since "lockdown" years ago, have not bounced back to an expected norm. I'm finding it is no longer my go to store for Tech, even with the annual membership already paid.
Response from Best Buy
September 16, 2026
Hello, Robert,
Thank you for sharing your concerns with your My Best Buy Total membership. We understand that deductibles applied while using your protection plan offered with your membership can be difficult. During the manufacturer's warranty you can go through the manufacturer for support on most items to avoid utilizing the protection offered by your membership. Please reach out with Review 223090 if you would like further support.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Stopped in for a new classroom TV. Service was great. A young man helped me get the TV to the checkout. The cashier was super nice. Another young man brought the TV to the car as soon as I pulled up to the door. Smooth, streamlined process. In and out in less than 10 minutes.
Worked with Giddeon at the Beavercreek, Ohio Best Buy to purchase a kitchen appliance suite. He was incredibly knowledgeable, had the patience of a saint and answered all of our questions in an honest and candid manner--no upsell and genuinely interested in making us happy with our purchase. I'd tell Giddeon's bosses to promote him, but I selfishly want him on the floor so when I go back to buy other things at Best Buy I have a go-to guy who I trust implicitly.