Best Buy Beavercreek

I took my broken 2 1/2-year-old cell phone that I purchased there Saturday morning for help to either fix or replace it per my Geek Squad membership agreement. My initial encounter was with a purple haired employee who didn't know anything and directed me to the cashier who was singing to herself and ignored me. I then found where the Geek Squad was and was approached by a young man who worked there in that department. I told him that my cell phone was broken and he took my information and retreated to the back room. When he returned, he gave me a copy of my original purchase receipt with a web site written on it, "BestBuy/self-service.com. He told me that I needed to go to that Best Buy website, to the self-service area and request that they send me a new phone. That was it. I then promptly found the store manager and told him what was going on. He didn't seem to care and told me that I needed to go to the online self-service and fix the problem myself. He was of no help or concern either. The employees on this store have no customer service skills at all. I then left the store. I went home and tried to get into the self-service website. Due to complications with the website, I was unable to get into it. I then went to the Springfield store. I found two managers at the Geek Squad counter, Tess and David. They were so understanding and helpful. They retrieved my information, got me a new phone and transferred all of the apps and information from the old phone to the new one. They went above and beyond with superb customer service skills. I will never step foot in the Beavercreek store again. The Springfield store will have all of my business from now on.

They fixed my computer and where very friendly.

Very clean great customer service

Always have the newest up to date items!