Best Buy Findlay

Went to Purchase Sony waterproof Bluetooth, and employee followed me aisle to aisle multiple times checking behind me when I told the gentleman I was there to purchase a Bluetooth, making me feel uncomfortable. If you want business and people to pay your in store prices, maybe not stand behind them the entire time. Afterwards went to @Walmart and was not made to feel like a criminal.

Very knowledgeable employees and no pressure to buy

Always a great electronics store a bit pricey but awesome warranties!

I recently placed an online order for an iPad and drove an hour to pick it up at the Findlay, Ohio Best Buy. Before leaving, I called customer service to ensure my order would be ready, yet when I arrived, I was met with unnecessary delays due to a security hold on my order. The General Manager, Dan, initially looked into the issue but then delegated it to an employee without giving her clear instructions. Instead of staying involved, he left and stood around in the middle of the store while we waited for a resolution. A lower-level manager stepped in and quickly identified a solution that should have taken only a few seconds to resolve—something the GM should have known from the start. Instead, I was forced to wait for nearly 30 minutes over a completely avoidable issue. I want to acknowledge that both the employee and the lower manager assisting me were excellent. They were proactive and genuinely worked to resolve the problem, but it was clear that the delay stemmed from the GM’s lack of knowledge or unwillingness to take initiative. If Dan wanted to delegate the task, he should have at least taken the time to get the items ready so they could be handed over as soon as the issue was resolved, rather than just standing around doing nothing. Instead, his inaction caused further unnecessary delays. This is not the first time I’ve had issues at this location, and now I see that these recurring problems likely stem from poor leadership at the top. Having worked in jobs with managers like Dan, I know firsthand that this kind of leadership is a morale crusher. When a leader refuses to take responsibility or support their team properly, it causes frustration among employees and leads to poor customer experiences. It’s disappointing to see this kind of behavior in a store that should be providing efficient service. I would not recommend this location unless corporate steps in and addresses the clear management issues.