Best Buy Findlay

Drove 51 minutes to get an iPhone battery replacement that was setup thru the Apple Support app and they refused to do the repair due to it having a 3rd party battery. The app had reported it as a 3rd party battery and they set the appointment anyway and then refused to do the replacement.

Gabriel was a great employee when we visited the Findlay location on Friday evening. He was extremely helpful and in a great mood.

Came in to upgrade my MacBook finally and the process wasn’t quite smooth. Mark was handling my transaction and he did wonderful, however, it appeared that it should have been a Geek Squad member helping me which makes sense. After various communications, I wished to transfer my data to the new computer from a Time Machine backup I brought in on a separate drive. I was immediately talked down upon by a team lead named Dan. My inquiry was answered with such a condescending tone as though his position placed him any degree higher on the social ladder. I’ll be going to a location where I won’t be socially and racially profiled in the future. I understood all the points as to why I couldn’t do the transfer there without just paying for a Geek Squad service which is fine, but the pitch was delivered with a tone that wouldn’t sell the service and almost caused me to rescind the transaction completely.

If I could give a zero I would. This location constantly miss-prices items. Then tells you that you can’t purchase said items. This location has poor retail practice and customer service. Misleading.