Went in looking for a couple of things, holding a pocket of cash for my purchases, after having to look for someone, and employee did eventually ask of I need help
I asked a few questions, told him I had to think about it on what I was looking at so he just stands behind, for a extended amount of time. Which is weird. Then i asked about delivery which he said was free in findlay but wasn't sure about my town. Then he seemed a bit pushy about me buying something, so instead of figuring out what I was looking for and what I wanted, I walked out with my pocket full of cash. This store is unhelpful and ridiculous. I will not be going back to thos location for anything.
Called the store and can’t even reach out to someone physically at the store. Uses a ai system then transfers you to someone who can hardly speak English which was very hard to understand. Best Buy’s really downhill for making it so hard to reach the actual store.
Response from Best Buy
June 14, 2026
Hello Matt,
We can see why you’d be upset if you could not connect with a person to speak with, and we’re really grateful you took the time to share your experience with us. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #172416 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/lNeHeA)
• Twitter/X (https://bby.me/XA7Vko)
• Instagram (https://bby.me/EZnF65)
Went to store due issue with cell phone, was greeted at door and sent to customer support, after brief wait discussed phone issue. Discovered issue with phone not what originally thought. When attempting to obtain new phone cover store no longer carries cover for S21 ( states to old ). They only suggested Amazon. Overall helpful but not carry supplies.
Excellent bought a lap top she had great knowledge ask for Char