Best Buy Grove City

I have been a life long best buy customer because I haveloved their customer service and the people that workwd their were intelligent and knew what they were doing have gone oi have good in the propohave been buying a variety of things there and spent most of my hard earned money there on televisions cds and headphones and chargers to bricks and a 900 dollar vacuum and the geek squad protection on all of my things i buy there this was at every best buy location from Tuttle to anywhere around where I used to live. I moved to the south side maybe 5 years ago and I live about 3 miles from the grove city location and I have gone there and every single time I go in the customer service and the staff are rude and in spite of me being polite to them and they are always clearly are native born speakers of English they don't listen to what I am saying and are actually rude to the customers that are in and the few times i have had to go in to trade something out or buy anything they don't listen to anything and it takes them hours to type in my phone number and a few times they have had to call their manager because they can't understand my clearly spoken English for my phone number at the checkout or for a geek squad appointment I don't have a car at the moment and my vacuum tube ripped off from the canister base and stopped working My cat knocked my phone and my headphones into the toilet and they both died so I had to get a new phone and I got my otterbox case there's and had to set it an appointment to trade it out and get new ones before the vacuum broke and it took me 40 minutes to get the geek squad agent to get my phone number and then he put the refund on a gift card and again in spite of them knowing i don't have a car and I had told him that I needed them before I left instead of grabbing them suggested that I go home and shop online and I asked him to please grab the exact same pair so I could trade them out told me no and that was busy with other customers, like I AM ALSO A CUSTOMER AND I WAS EARLY FOR MY APPOINTMENT and then AFTER BEING TOLD I WANTED THE EXACT SAME PAIR TELLS ME THAT THEY ARE IN THE MIDDLE OF THE STORE I could only find the new Sony headphones in the middle and I had to walk back over and another employee asked me what I was looking for and I showed him the headphones on the app and he also suggested 10 times that I buy the new headphones because the songs have great sound like I didn't already know that and I have been wearing Sony headphones my entire life and had the Sony Walkman in kindergarten and the disman in high school. I have been sick with walking pneumonia for about 6 months and I have had a fever for about that long. I set up my 500 dollar 5 year protection appointment for yesterday for 640 on the best buy call center and I told them that I have pets and can't live without the vacuum and asked if they could come to my house and pick it up and trade it out because I am sick and I don't have a car and he told me that they would only be able to do it if I brought it into the store so I set up the appointment on Monday for yesterday because I had 2 things that I needed to do Tuesday so I spent the night before sick and cleaning out and up the entire vacuum and wrapping it in a garbage

The employees there are knowledgeable and are up to date on the latest electronics and the differences between models HIGHLY RECOMMEND

Paid $100 they couldn’t fix my computer. I then fixed it with the help of ChatGPT myself in under 20 minutes.

Had such a great experience here!! Ameer was SO helpful and so patient with my brother and I while we were trying to buy the new iPhone. We had to go to verizon and come back and it was a whole thing but so glad that he was there to help us and make things run so smoothly!!! Best encounter & best experience, thank you!!