Best Buy Grove City

Very nice place people were friendly

Very nice place with a great price

Over priced. Rarely go. Went in just to check prices on laptop. Found better products and price on Amazon.

If I could I would put the store at a 1.5 stars. Situation: I am a "My best buy total" member I went into the store you place or even send out my phone which is covered on the plan. The first associate "Cal" was helpful at first but we did have some differences in the information we had at sending the phone and/ or replacing the phone in-store. "Cal" called the manager over while we waited for the manager I told "Cal" o would call the 24/7 support line for being a member. This was to clarify the discrepancies we all had with the information of this plan. As we waited for the manager, the customer support line rep spoke to us and let us know what the policy was and what is covered. They let us know the issue is covered with the policy. To clarify to "Cal" about what the rep said I put them on speaker phone and summarized the discussed policy details and let the rep know add any information I missed. After that we waited once more for the manager to come and discuss with us what the problem was and hash out any differences. BUT...... THIS IS WERE THE ISSUES GO FROM BAD TO WORSE AND ENTIRELY DISRESPECTFUL. I hang up the phone with the 24/7 rep because we were just waiting for the manager, my wife and kids left because we were waiting entirely way to long. But once I hung up the phone here comes the so called manager " Keaton" on his badge it said supervisor. Out the gate Keaton was disrespectful telling us we are wrong and he doesn't care about who we spoke to on the phone and did not want to listen and just kept saying it would be 80$ even after we all spoke to the rep that it is covered by the membership. Keaton said he didn't care about what the policy and the person on the phone told us. I told Keaton if he could provide a policy since it is clearly different then what we all heard. He said no it would be 80$, it doesn't matter about what they say. I said well let's call another rep so you can discuss what it is. As I called a 2nd time and they told us the said thing Keaton still didn't want to listen to me,my brother, the customer call rep, nor Cal about to policy he didn't care, highly disrespectful. We left the store and will not be shopping at best buy again. I came to this conclusion after retrospectively reviewing the situation. Keaton first saw me with my kids and family. He walked past us about 3 times after the initial request for a manager I didn't figure this out until he actually came to us. He waited until I was off the phone with the first rep to then walk up( we saw him standing there and then walk up after the call ended) I don't know if Keaton did not want to help to black men, but I can't think of anything else because we were not irate or even aggressive. Keaton was rolling his eyes and just being disrespectful when he said certain things making it was like we were lying. Keaton definitely shouldn't be working at best buy or in retail let alone as a supervisor. I will not be shopping there again and I encourage others to do so if best buy continues to act this one. I want to thank Cal and the customer call rep But Keaton and the attitude of the entire store needs to change, Keaton. Should leave if not needs to be taught how to handle situations if he can't then leave.