Joseph D
December 21, 2025
Can not call the store direrecty , over seas customer service , im done with best buy and any company that operates this way , Also any company that uses AI I will not be dealing with !
Response from Best Buy
December 22, 2025
Hey there, Joseph,
We would love to connect with you on this and hear more about your experience when calling in. Please send us a private message on Facebook (https://bby.me/ybxjkv), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #92645".
Ordered three laptop on black Friday sale and chose to pickup in store, I Came in and only one of them was ready for pickup I got that and I was waiting notification when the rest of my order arrives however the store didn’t notified me, instead they cancelled my order without let me know that items even arrived for pick up, many times I tried to log in the bestbuy app somehow it didn’t work it for me either
First and last time shopping with them
Terrible Customer Service
I bought two new computers from Best Buy and paid for the yearly Geek Squad warranty that was supposed to cover everything. When the computers started having issues, Best Buy refused to exchange them.
They also charged me a $29 service fee that I was never told about when I bought the warranty. This feels misleading and dishonest. The warranty did not work as promised, and customer service was no help at all.
Very disappointed. I would not recommend Geek Squad or Best Buy.
Response from Best Buy
December 13, 2025
Hi, Rynn,
Thanks for taking the time to leave a review. I can understand expecting clarity on our Geek Squad Protection Plans.
So that we can better advise, please send us a private message on social media. Our team would be happy to help you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #87319” when messaging us.
Bought a computer online and picked it up in store. Pretty simple, no issues!